Zlatan Sabic ICT for Governance


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  • Zlatan Sabic ICT for Governance

    1. 1. ICT for Govern m e nt and eGovernment Bosnia and Herzegovina Zlatan Šabić October 9, 2008 Sarajevo
    2. 2. FINAL list of research priorities 6. Knowledge technologies - II 4. ICTs for Enterprises & eBusiness - II 5. Electronic commerce - II 3. ICTs for Learning & eLearning - I 10. Software engineering 9. Database management - III 8. Broadband technologies - III 1. ICTs for Government & eGovernment - I 2. ICTs for Health & eHealth - I 7. Internet technologies - III ICT research priorities (2007-2013)
    3. 3. Key research capacity strengths identified <ul><li>ICT research fields engaging most researchers and with strongest infrastructure : </li></ul><ul><ul><li>ICTs for Government & eGovernment (8 experts) </li></ul></ul><ul><ul><li>Grid technologies (7 experts) </li></ul></ul><ul><ul><li>Software engineering (7 experts) </li></ul></ul><ul><ul><li>Database management (6 experts) </li></ul></ul><ul><ul><li>ICTs for Enterprises & eBusiness (5 experts) </li></ul></ul><ul><ul><li>Electronic commerce (7 experts) </li></ul></ul><ul><ul><li>ICTs for Learning & eLearning (4 experts) </li></ul></ul><ul><ul><li>Digital content & digital libbraries (4 experts) </li></ul></ul><ul><ul><li>ICTs for Cultural Heritage (4 experts) </li></ul></ul><ul><ul><li>Signal processing systems (3 experts) </li></ul></ul><ul><ul><li>Wireless & mobile technologies ( 3 experts) </li></ul></ul>
    4. 4. Priorities
    5. 5. eGov Research O bjective 1: E lectronic d ocumentation and e lectronic ID authentication with optional usage of bio metrics. <ul><li>Relevant research areas </li></ul><ul><ul><li>Electronic documentation of citizens, companies and public institutions. </li></ul></ul><ul><ul><li>Security of electronic administrative data, PKI. </li></ul></ul><ul><ul><li>Automatic networking of personal data electronically available from various sources. </li></ul></ul><ul><ul><li>Secure digital certification and integration into eServices </li></ul></ul>
    6. 6. eGov Research O bjective 2: Modernisation of publication administrations at all levels via enhanced quality, efficiency and transparency <ul><li>Relevant research areas </li></ul><ul><ul><li>Unification of business processes / re-engineering of processes. </li></ul></ul><ul><ul><li>Management of administrative processes and electronic documents for citizens, companies and public institutions. </li></ul></ul><ul><ul><li>Systems for electronic consultations for public regulations and means of acquiring administrative help. </li></ul></ul><ul><ul><li>IT aided statistical methods for monitoring the status of electronic management and DSS for public administration. </li></ul></ul><ul><ul><li>eDemocracy and systems of electronic voting. </li></ul></ul><ul><ul><li>Interoperable and cooperative systems. </li></ul></ul><ul><ul><li>Security and confidence of applications and services. </li></ul></ul><ul><ul><li>Identity management. </li></ul></ul>
    7. 7. eGov Research O bjective 3: Innovative ICTs for democratic involvement , quick and easy access to public administration information and services for citizens and business sector. <ul><li>Relevant research areas </li></ul><ul><ul><li>Innovative tools (web portals) for citizens in which they can complete all kinds of communication and transactions with public bodies. </li></ul></ul><ul><ul><li>Special tools for groups of people with special needs. </li></ul></ul>
    8. 8. Research objectives <ul><li>eGovernment Services </li></ul>Infrastructure and electronic ID Reengineering of public administration
    9. 9. 1. Infrastructure and electronic ID <ul><li>Policy framework </li></ul><ul><li>Legislation </li></ul><ul><li>Institutionalization </li></ul><ul><li>Common network/infrastructure </li></ul><ul><li>Electronic ID </li></ul>Infrastructure and electronic ID
    10. 10. Infrastructure and electronic ID <ul><li>Policy framework </li></ul><ul><ul><li>Council of Ministers BiH adopted the “ Policy for IS Development”, “Strategy for IS Development ” and “Action Plan for IS Development ” in Bosnia and Herzegovina in 2004. </li></ul></ul><ul><ul><li>Supportive measures? </li></ul></ul><ul><ul><li>Monitoring and benchmarking? </li></ul></ul><ul><ul><li>Promotion? </li></ul></ul><ul><li>Legislation </li></ul><ul><ul><li>Adopted or in procedure ( e-Signature, e-Commerce, electronic documents, cybercrime, telecommunications, personal data protection, …) </li></ul></ul><ul><ul><li>Not enforced </li></ul></ul>Infrastructure and electronic ID
    11. 11. Political commitment? eEurope+ eEurope 2005 i2010 eSEE Agenda eSEE Agenda+ Policy for IS Development Strategy for IS Development Action Plan for IS Development NO eGOVERNMENT POLITICAL CHAMPIONS Declarative – Yes No Institutional – Yes No
    12. 12. Institutionalization - Austrian Model Platform Digital Austria Spokesperson Management CIO Local and National Governments as well Business Representatives Federal ICT Board eCooperation Board Federal Ministries Provinces, Municipalities, Chamber Organisations Federal Government <ul><li>75% of eGov functions is on local level </li></ul><ul><li>However, Federal government is taking the leading role </li></ul>
    13. 13. Institutionalization Belgium - similar structure to BiH 3 authorities at same level (federal, communities, regions), 10 provinces, 589 municipalities <ul><li>Still – One agency is taking the leading and coordinating role </li></ul>
    14. 14. Institutionalization of eGov in BiH How to separate policy building and policy implementation? Leading Agency? Institutional options Functions … ICT Industry / Outsourcing IT Unit Agency? Agency? Agency? Governments / Ministries State IT Units Implementation and Support - - - Regulation IT Unit Directorates Coordination Community Policy Local Cantonal Entity
    15. 15. Infrastructure and electronic ID <ul><li>Common network/infrastructure </li></ul><ul><ul><li>No common infrastructure – there is no “state network” that can be used by </li></ul></ul><ul><ul><li>CIPS SDH network - Availability limited due to legal constraints </li></ul></ul><ul><ul><li>Transformation of CIPS to Agency for identity documents, registry and data exchange still leaves many question open regarding the development, usage, management and administration of common infrastructure </li></ul></ul>Infrastructure and electronic ID
    16. 16. CIPS – Solid Ground for Common Infrastructure <ul><li>CIPS Data Exchange Center </li></ul><ul><li>However, limited to security domain </li></ul>Infrastructure and electronic ID BiH desperately needs a model for common state infrastructure usage
    17. 17. Infrastructure is not needed only on service side HELP people to get Internet <ul><li>ADDRESS typical reasons to get Internet </li></ul><ul><ul><li>To get fast access to information </li></ul></ul><ul><ul><li>To be able to e-mail or chat </li></ul></ul><ul><ul><li>To do electronic banking </li></ul></ul><ul><ul><li>Because it has become cheaper & easier to get internet in house </li></ul></ul><ul><li>ADDRESS typical reasons to NOT get Internet </li></ul><ul><ul><li>I don’t need internet </li></ul></ul><ul><ul><li>I cannot work with internet </li></ul></ul><ul><ul><li>Internet is too expensive </li></ul></ul><ul><ul><li>Computers are too expensive </li></ul></ul>
    18. 18. Electronic ID (eID) – fundamental precondition for any serious eGov services implementation <ul><li>CIPS/Agency – non-electronic ID cards and biometric passports </li></ul><ul><li>Questionable usability for eGov services </li></ul>
    19. 19. 2. Reengineering of public administration (PA) <ul><li>Organic connection between PAR and eGov </li></ul><ul><li>E-Government as enabler of one virtual government </li></ul><ul><ul><li>Authentic unique data source - “The State” shall not ask from citizens what it already has </li></ul></ul><ul><ul><li>Total e-service solutions ( front’office, network, middleware, backoffice, people, skills, processes) </li></ul></ul><ul><ul><li>No extra cost </li></ul></ul><ul><ul><li>No digital divide </li></ul></ul>Reengineering of public administration
    20. 20. Reengineering PA through eGov concepts and technology eGov concept is not about making wrong processes more efficient through usage of technology, it is about providing the solutions for abandoning inappropriate processes and rules. eGov concepts enable governments to deal with more challenging tasks in increasingly complex environments with less direct governing power and control.
    21. 21. PAR as enabling environment for eGov implementation <ul><li>Inefficient and non-responsive public administration is the major obstacle for implementation of eGov solutions </li></ul><ul><li>Effective, efficient and professional administration provides: </li></ul><ul><ul><li>Preconditions for application of eGov solutions; </li></ul></ul><ul><ul><li>Enabling environment for further change; </li></ul></ul><ul><ul><li>Increased demand for eGov services </li></ul></ul>
    22. 22. Mutual Reinforcement through positive feedback loop PAR eGov <ul><li>Increase of demand for eGov services </li></ul><ul><li>Increase of demand for better PA services </li></ul>
    23. 23. Mutual Reinforcement through positive feedback loop PAR eGov <ul><li>Addressing policies, standards and action plans for eGov </li></ul><ul><li>Institutionalization of eGovernment </li></ul><ul><li>Less “hostile” implementation environment </li></ul><ul><li>Enabling reengineering of business processes </li></ul><ul><li>Addressing Inclusion/digital divide issues </li></ul><ul><li>Providing better environment for EU White Paper 5 principles of good governance (openness, participation, accountability, effectiveness, coherence) </li></ul>
    24. 24. In its very nature, this rather organic then causal relationship. PAR eGov Organic connection between PAR and eGov Reengineering of public administration
    25. 25. E-Government as enabler of one virtual government <ul><li>PRINCIPLES </li></ul><ul><ul><li>Authentic unique data source - “The State” shall not ask from citizens what it already has </li></ul></ul><ul><ul><li>Total e-service solutions ( front’office, network, middleware, backoffice, people, skills, processes) </li></ul></ul><ul><ul><li>No extra cost </li></ul></ul><ul><ul><li>No digital divide </li></ul></ul>Reengineering of public administration
    26. 26. Today <ul><li>Citizen must understand the structure of administration </li></ul><ul><li>Citizen is doing administration's work </li></ul>
    27. 27. Example <ul><li>A child was born </li></ul><ul><li>The municipality has the electronic information on that event (provided by hospital) – GREAT! </li></ul><ul><li>BUT! </li></ul><ul><ul><li>The parent comes to municipality </li></ul></ul><ul><ul><li>Municipality gives to him/her a birth certificate without ID </li></ul></ul><ul><ul><li>The parent goes to CIPS ( must understand how and where administration works ) </li></ul></ul><ul><ul><li>The CIPS provides him/her the ID for newborn child </li></ul></ul><ul><ul><li>The parent brings the ID to municipality ( the citizen is doing the administration’s work – data exchange ) </li></ul></ul><ul><ul><li>Finally – newborn child gets birth certificate with ID </li></ul></ul><ul><li>Even though both systems (in municipality and CIPS) are computerized, the procedure is manual, and forms and documents are on paper </li></ul>
    28. 28. Many other examples <ul><li>To get a service from PA, the citizen must provide certain number of documents </li></ul><ul><li>The documents are provided by PA </li></ul><ul><li>Citizen plays the role of “communication channel” </li></ul><ul><li>Why is PA not asking for documents from PA? </li></ul><ul><ul><li>Because it is not the “same” PA </li></ul></ul><ul><ul><li>Workload </li></ul></ul><ul><ul><li>… </li></ul></ul>
    29. 29. PA and eGov must provide total eService solution <ul><li>Handling life situations , and not single requests </li></ul>
    30. 30. 3. eGovernment Services – Key principles <ul><li>eGovernment Services </li></ul><ul><li>One-stop shop </li></ul><ul><ul><li>Life situations instead of requests for services </li></ul></ul><ul><ul><li>One portal for citizens, all information and forms available </li></ul></ul><ul><ul><li>24/7 service delivery </li></ul></ul><ul><li>Proactive services </li></ul><ul><ul><li>Service provider starts the procedure </li></ul></ul><ul><ul><li>Fill in forms in advance </li></ul></ul><ul><ul><li>Grants allocated proactively </li></ul></ul><ul><ul><li>Within privacy limits </li></ul></ul><ul><li>Interoperability </li></ul>
    31. 31. Interoperability <ul><li>Interoperability in ICT: </li></ul><ul><ul><li>Capability of information systems and business processes, supported by IT systems, to share data, information and knowledge </li></ul></ul><ul><li>Interoperabil ity framework comprises a set of standards and guidelines which are needed to ensure interconnection between IT systems </li></ul><ul><li>Within interoperability framework one can differentiate between three levels of interoperability : </li></ul><ul><ul><li>Te c hni cal </li></ul></ul><ul><ul><li>Semanti cal </li></ul></ul><ul><ul><li>Organiz ational </li></ul></ul>
    32. 32. Interoperability Framework Organization A Organization B Business processes Actors Business interfaces Dictionaries XML schemes Translation tables Data presentation XML standards Document formats Business processes Actors Business interfaces Dictionaries XML schemes Translation tables Data presentation XML standards Document formats Organisation interoperability Semantic interoperability Technical interoperability Interoperability framework
    33. 33. EU requirements <ul><li>Member States (MS) are within European Interoperability Framework (EIF) asked to: </li></ul><ul><ul><li>Publish information about services, procedures and corresponding data structures </li></ul></ul><ul><ul><li>Agree with other MS about data structures and dictionaries </li></ul></ul><ul><ul><li>Prepare proposals of translation tables between national and EU data structures. </li></ul></ul><ul><li>Communication on Interoperability: </li></ul><ul><ul><li>http://ec.europa.eu/idabc/servlets/Doc?id=24117 </li></ul></ul><ul><li>BIH does not have interoperability framework </li></ul>
    34. 34. BH best practices <ul><li>Even though there is no: </li></ul><ul><ul><li>Political leadership </li></ul></ul><ul><ul><li>Leading agency </li></ul></ul><ul><ul><li>Common infrastructure </li></ul></ul><ul><ul><li>Reformed public administration </li></ul></ul><ul><ul><li>One-stop services </li></ul></ul><ul><ul><li>Interoperability framework </li></ul></ul><ul><ul><li>… </li></ul></ul><ul><li>There are still cases of good practices, just to mention: </li></ul><ul><ul><li>CIPS </li></ul></ul><ul><ul><li>“ Single window” – Indirect Taxation Authority of BiH </li></ul></ul><ul><ul><li>eGovernment program of Council of Ministers of BiH </li></ul></ul><ul><ul><li>Human resources MIS – Agency for Civil Services BiH </li></ul></ul><ul><ul><li>… </li></ul></ul>
    35. 35. Single Window - Indirect Taxation Authority BiH
    36. 36. Single Window – Integrated IS
    37. 37. Single Window – Integrated IS <ul><li>Intranet application </li></ul><ul><li>.NET platform </li></ul><ul><li>MS Integration Services </li></ul><ul><li>Developed and maintained by internal IT team </li></ul><ul><li>Completely automatic update from various data sources: </li></ul><ul><ul><li>Oracle </li></ul></ul><ul><ul><li>MS SQL 2005 </li></ul></ul><ul><ul><li>Dbase </li></ul></ul><ul><ul><li>TXT f iles </li></ul></ul>
    38. 38. eGov Programme in C ouncil of Ministers of BiH Business Process Re-engineering (BPR) in the CoM BiH eGov policies, guidelines, standards and regulations Comprehensive policy-driven and ICT-based BPR in the CoM BiH Information Exchange and Collaboration Infrastructure in Sarajevo Basic G2G information services Intranet (daily) portal WAN infrastructure Document and Knowledge Management Videoconferencing SA-BL -MO-TZ Support to Decision Making Information Exchange eSessions Group Decision Support System Phase I gradual introduction of change <ul><li>4 eGov components : </li></ul><ul><ul><li>Infrastructure </li></ul></ul><ul><ul><li>Services </li></ul></ul><ul><ul><li>Daily Portal </li></ul></ul><ul><ul><li>We b Portal </li></ul></ul>BiH Government Internet presence CoM Web portal – limited interactivity Interactive Web Portal Phase II mature phase
    39. 39. To summarize <ul><li>eGovernment Services </li></ul>Infrastructure and electronic ID Reengineering of public administration <ul><ul><li>Policy framework </li></ul></ul><ul><ul><li>Legislation </li></ul></ul><ul><ul><li>Institutionalization </li></ul></ul><ul><ul><li>Common network/infrastructure </li></ul></ul><ul><ul><li>Electronic ID </li></ul></ul><ul><ul><li>Organic connection between PAR and eGov </li></ul></ul><ul><ul><li>E-Government as enabler of one virtual governmen </li></ul></ul><ul><ul><li>One-stop shop </li></ul></ul><ul><ul><li>Proactive services </li></ul></ul><ul><ul><li>Interoperability </li></ul></ul>
    40. 40. ICT for Governance Bosnia and Herzegovina Zlatan Šabić October 9, 2008 Sarajevo