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Virtual Teams Report
 

Virtual Teams Report

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Virtual Teams Trends Report by AIM Strategies:

Virtual Teams Trends Report by AIM Strategies:
http://aim-strategies.com/blog/

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    Virtual Teams Report Virtual Teams Report Presentation Transcript

    • AIM STRATEGIES ® VIRTUAL TEAMS TRENDS REPORT :CHALLENGES OF VIRTUAL TEAMS Copyright© 2010 AIM Strategies® Applied Innovative Management®. All rights reserved. www.aim-strategies.com
    • Table of Contents • Report Background • Key Findings • Demographics • Future of Virtual Teams • Upcoming Events • About AIM Strategies ®Copyright© 2010 AIM Strategies® Applied Innovative Management®. All rights reserved. www.aim-strategies.com
    • Report BackgroundThe lessons learned from past clients inspired us tosubmit a book proposal in August of 2009 regardingdifficulties and techniques in managing a virtualteam. A month later the proposal was acceptedand we began interviewing virtual team membersand leaders to collect their stories for the book.The interviews were conducted to enhance ourknowledge of virtual teams and the challenges thatthey face in preparation for writing our upcomingbook A Manager’s Guide to Virtual Teams.At the completion of the interviews we began ananalysis of the trends summarized in this report.Their stories confirmed our experiences and ourfindings from our past client work. However, wealso learned some surprising new trends aroundhow virtual teams communicate and the conflictsand challenges they face. Copyright© 2010 AIM Strategies® Applied Innovative Management®. All rights reserved. www.aim-strategies.com
    • Report Background Data Gathering Data Analysis• Use qualitative data as it provides a • Label the 150 interviews with a set richer amount of information of common key words and concepts such as “misunderstanding”, in an• Each interview was approximately electronic format 1 hour, and limited to 2 hours • Use a custom computer program• 19 open-ended questions were developed onsite utilizing Extensible Markup Language (XML) to asked in a semi-structured format that automatically categorize the data allowed for a natural flow of conversation • Calculate statistics regarding how many interviewees mentioned a• Interview topics include: particular issue or concept communication, conflict, trust, accountability, cross-cultural communication, team set up, lessons learned, and the future of virtual teams Copyright© 2010 AIM Strategies® Applied Innovative Management®. All rights reserved. www.aim-strategies.com
    • Key Findings Trend 1Top Challenges – Communicating when every time zone is your time zone With teammates located worldwide, members observed fewer established time boundaries and often worked around the clock (52%). Coordinating across time zones caused communication problems (44%) while another obstacle was excessive multitasking (18%) during conversations. Trend 2 Building a Human Connection while replacing hallway chats Even in the virtual environment, occasional face-to-face communication was found to be vital for certain aspects of team interaction, such as team set-up (24%) and conflict resolution (27%). On the other hand, one aspect of building relationships, through trust, did not require face to face communication as trust was reportedly enhanced through regular contact with other team members (63%), among other techniques discussed. Copyright© 2010 AIM Strategies® Applied Innovative Management®. All rights reserved. www.aim-strategies.com
    • Key Findings Trend 3 Conflict – When conflict arises, VT members do not hide behind their screenThe sources of conflicts differ from on-site teams, as the lack of visualcues cause an increase in miscommunication (33%) or inconsistentexpectations (21%). Virtual team members used a variety of resolution styles such as using the phone (40%) and mediation (18%).As easy as it is to hide behind a screen and ignore phone calls and emailswhen a conflict arises, only 7% of respondents used avoidance techniques. Trend 4 Cross Cultural Communication – Lost in TranslationCross cultural elements play a role in the effectiveness of virtual teams.The most common communication barrier found stemmed frommisunderstandings related to the use of English (47%) which includedboth varying interpretations of the same words in different culturesas well as differences in overall competency levels. Copyright© 2010 AIM Strategies® Applied Innovative Management®. All rights reserved. www.aim-strategies.com
    • Key Findings Trend 5Speed of virtual team delivery – slow and steady does not win the race The speed of communication and timelines of deliverables vary significantly as compared to on-site teams. Virtual teams experience shorter deadlines (17%) often on a weekly or even daily basis, as well as more frequent checkpoints in between deadlines. Ninety percent (90%) of teams met “all hands” once per week, while some met team-wide three or more times per week (8%). Copyright© 2010 AIM Strategies® Applied Innovative Management®. All rights reserved. www.aim-strategies.com
    • Future of Virtual TeamsLooking toward the future, the global economy is fundamentally transforming the waybusiness is conducted. According to 70% of respondents, virtual teams will increase inprevalence and will be considered the norm (9%) in conducting business.This trend will be experienced in part due to increased cost effectivenessand the pressure of globalization. As this shift occurs, new technologieswill improve the performance of virtual teams (47%).In addition, new techniques will be developed to overcome the uniquechallenges encountered by virtual teams (11%), as more businessleaders become exposed to this type of environment. The Future of Virtual Teams Increasingly Prevelant 70% Technology 47% Improving 11% Flexibility 9% Increasingly Important 6% Outsourcing 4% Decreased Quality 2% 0% 20% 40% 60% 80% 100% Copyright© 2010 AIM Strategies® Applied Innovative Management®. All rights reserved. www.aim-strategies.com
    • Upcoming EventsBook Campaign Date, Location, NY Presentation Date, Location, NYBook Publishing Date, Location, NY Copyright© 2010 AIM Strategies® Applied Innovative Management®. All rights reserved. www.aim-strategies.com
    • Stay ConnectedVT Book this August www.amazon.com/Managers-Guide-Virtual-TeamsVT Trends Report www.aim-strategies.com/AIMVTTrendsReport.pdfAIM Company Website www.aim-strategies.com Email: yael@aim-strategies.com Linked In: www.linkedin.com/in/yaelzofi Facebook: www.facebook.com/yael.zofi www.facebook.com/AIMStrategies Twitter: http://twitter.com/#!/yaelzofi Copyright© 2010 AIM Strategies® Applied Innovative Management®. All rights reserved. www.aim-strategies.com
    • About AIM Strategies®AIM Strategies® Applied Innovative Management® is a results-driven Human CapitalConsulting firm specializing in the areas of: Virtual Team Training, Cross CulturalCoaching, Team Building Facilitation, Global Leadership Development, and generalTransformational Change Services. Known for an innovative approach, which clearly linkswith the client’s business strategy, AIM Strategies® can help you to develop global leaderswith the skills necessary for business success in the 21st Century. We are confident thatthe solutions we develop fit your needs and culture. Please visit www.aim-strategies.comto learn more about how our services unlock the people potential of your organization. Copyright© 2010 AIM Strategies® Applied Innovative Management®. All rights reserved. www.aim-strategies.com
    • Copyright© 2010 AIM Strategies® Applied Innovative Management®. All rights reserved. www.aim-strategies.com