Europe B2C E-Commerce Report 2011December 2011                                                                            ...
Europe B2C E-Commerce Report 2011Key Findings Covering 35 European Countries •	 Total Europe: The highest overall B2C E-Co...
Europe B2C E-Commerce Report 2011Table of Contents (1 of 4) 1. MANAGEMENT SUMMARY                                         ...
Europe B2C E-Commerce Report 2011Table of Contents (2 of 4) 4. WESTERN EUROPE (cont.)                                     ...
Europe B2C E-Commerce Report 2011Table of Contents (3 of 4) 5. EASTERN EUROPE (cont.)                                     ...
Europe B2C E-Commerce Report 2011Table of Contents (4 of 4) 5. EASTERN EUROPE (cont.)                                     ...
Europe B2C E-Commerce Report 2011                                                                                         ...
Europe B2C E-Commerce Report 2011                                                 Report ORDER FORM                       ...
Europe B2C E-Commerce Report 2011                                                                Terms and Conditions1. SC...
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Brochure & Order Form_Europe B2C E-Commerce Report 2011_by yStats.com

  1. 1. Europe B2C E-Commerce Report 2011December 2011 Provided by RESEARCH ON INTERNATIONAL MARKETS We deliver the facts – you make the decisions December 2011Publication Date December 2011Language EnglishFormat PDF & PowerPointNumber of Pages/Charts 151Covered Countries Central Europe: Germany, Austria, Switzerland Western Europe: UK, France, Belgium, Iceland, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain Eastern Europe: Albania, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Macedonia, Poland, Romania, Russia, Slovakia, Slovenia, Turkey, Ukraine Scandinavia: Denmark, Finland, Norway, SwedenPrice Single User License: € 3,950 (excl. VAT) Site License: € 7,900 (excl. VAT) Global Site License: € 11,850 (excl. VAT) yStats.com GmbH & Co. KG Telefon: +49 (0) 40 - 39 90 68 50 info@ystats.com www.twitter.com/ystats Behringstr. 28a, 22765 Hamburg Fax: +49 (0) 40 - 39 90 68 51 www.ystats.com www.facebook.com/ystats
  2. 2. Europe B2C E-Commerce Report 2011Key Findings Covering 35 European Countries • Total Europe: The highest overall B2C E-Commerce revenue in 2010 was reported in the UK, followed by Germany, France, Spain and Italy. • Central Europe: By the end of 2010, Germany‘s online population was the largest in the entire EU counting more than 50 million Internet users. “Clothes and Sports Goods“ was the most popular B2C E-Commerce category, followed by the categories “Books, Magazines and E-Learning Material“ and “Film and Music“. • Western Europe: Online revenue for fashion items continus to increase in the UK, also due to the growing importance of social media. In 2010, almost half the individuals aged 25-34 purchased products online in the category “Clothes and Sports Goods“. • Eastern Europe: In Eastern Europe, B2C E-Commerce still faces barriers. Low internet penetration rate and limited online payment options curb B2C E-Commerce growth in Hungary. There, the leading competitor in terms of unique visitor numbers is Bookline.hu, followed by Edigital.hu and Libri.hu. • candinavia: In Denmark, event tickets, accommodation and other travel arrangements rank among the S leading product categories. Group shopping is another important trend - Groupon planned to launch a Danish site in September 2011.Company and Product Information About our Reports Market reports by yStats.com inform top managers about recent market trends and assist with strategic company decisions A list of advantages • yStats.com provides secondary market research: By using various sources of information we ensure maximum objectivity for all obtained data. As a result companies get a precise and unbiased impression of the market situation. • The analyses, statistical reports and forecasts are only based on reliable sources including national and international statistical offices, industry and trade associations, business reports, business and company databases, journals, company registries and news portals. • Our international employees research and filter all sources and translate relevant information into English. This ensures that the content of the original studies is correctly interpreted. • yStats.com delivers all research results as PowerPoint files. All data can therefore be used directly for board presentations or be individually adapted. • If required, yStats.com provides in-depth analysis for all research projects. Simply send us a request. About yStats.com • yStats.com has been committed to research up-to-date, objective and demand-based data on markets and competitors from various industries since 2005. • Headquartered in Hamburg, Germany, the firm has a strong international focus and is specialized in secondary market research. • In addition to reports on markets and competitors, yStats.com also carries out client-specific research. • Clients include leading global enterprises from various industries including B2C E-Commerce, electronic payment systems, mail order and direct marketing, logistics as well as banking and consulting. yStats.com GmbH & Co. KG Telefon: +49 (0) 40 - 39 90 68 50 info@ystats.com www.twitter.com/ystats Behringstr. 28a, 22765 Hamburg Fax: +49 (0) 40 - 39 90 68 51 www.ystats.com www.facebook.com/ystats
  3. 3. Europe B2C E-Commerce Report 2011Table of Contents (1 of 4) 1. MANAGEMENT SUMMARY 3. CENTRAL EUROPE (cont.) 3.3. Switzerland 2. USA EUROPE: REGIONAL • B2C E-Commerce Trends, 2010; incl. Growth of Western Europe: B2C E-Commerce Sales, by • Most popular Payment Methods in B2C Sales by Category, in %, 2010 Country, in USD billion, 2010-2015f E-Commerce, Market Share in %, 2010 & 2015f • B2C E-Commerce, Distance and Retail (2006- • (by Credit Card, Debit Card, Online Payment, Western Europe: B2C E-Commerce Sales, in EUR 2010) Sales, in CHF billion, 2009-2010 Prepaid2009-2011f Credit Card) billion, Card, Retail • Types of Goods and Services Consumers planned • Payment Methods used for virtual Goods, in %, Western Europe: Number of Online Shoppers, in to buy online, in %, April-September 2010 millions, 2010 & 2015f 2010 • Leading B2C E-Commerce Players; by Unique • (by Completing Offers, Credit Card, Facebook Western Europe: Online Shopper Penetration by Visitors (Users) and Audience Reach, June 2011 Credits, Game specific stored Value Cards, Country, in % of Population, 2010 PayByCash, PayPal, Payment via Mobile Phone, • UltimatePay) Western Europe: Average Online Expenditure per Online Shopper, in EUR, 2010 • Activities of Financial Services Company 4. WESTERN EUROPE • Europe: Individuals using the Internet, by Country, American Express, 2011 in %, 2008-2010 • Europe: Internet and Broadband Household 4.1. UK (Top Country) Penetration by Country, in %, 2008-2010 • Europe: Online Shopper Penetration by Country, • Multichannel and B2C E-Commerce Trends, 2010 in % of Population, 2010 • Online Fashion Sales Trends, 2011 • Europe: Internet Usage by Country, ranked by total Unique Visitors, May 2011 • B2C E-Commerce Sales, in GBP billion, 2002-2010 & 2014f • Europe: Mobile Internet Access Penetration, by • Types of Goods and Services bought online, by Country, in %, 2010 Age Groups, in % of Individuals, 2010 • Top 5 E-Commerce Websites, ranked by Unique Visitors, January 2011 3. CENTRAL EUROPE 3.1. Germany (Top Country) 4.2. France (Top Country) • Internet Usage Trends, 2010/2011 • B2C E-Commerce Trends, 2010 • M-Commerce Sales Outlook, in EUR billion, 2014f • B2C E-Commerce Sales, in EUR billion, 2006-2012f • B2C E-Commerce Sales of Goods, in EUR billion, 2006-2011f • Types of Goods and Services bought online, in % of Internet Users, 2010 • Types of Goods and Services bought online, in %, 2010 • Top 15 E-Commerce Websites, ranked by Unique • Most popular Online Shopping Websites, by Visitors, 1st Quarter 2011 Number of Online Shoppers, 2010 3.2. Austria 4.3. Belgium • Internet Usage Trends, 2011; incl. Usage at Home, • B2C E-Commerce Trends, 2010 in %, 2001, 2006 & 2011 • B2C E-Commerce Sales, in EUR billion, 2006-2010f • B2C E-Commerce Sales (estimated), in EUR billion, 2011 • Types of Goods and Services bought online, by • Types of Goods and Services bought online, in % of Age Groups, in %, 2010 Internet Users, 2010 • Leading B2C E-Commerce Players; by Unique • News about Group Shopping Sites Groupon and Visitors and Audience Reach, May 2011 DailyDeal, 2011; incl. Unique Visitors, June 2011 yStats.com GmbH & Co. KG Telefon: +49 (0) 40 - 39 90 68 50 info@ystats.com www.twitter.com/ystats Behringstr. 28a, 22765 Hamburg Fax: +49 (0) 40 - 39 90 68 51 www.ystats.com www.facebook.com/ystats
  4. 4. Europe B2C E-Commerce Report 2011Table of Contents (2 of 4) 4. WESTERN EUROPE (cont.) 4. WESTERN EUROPE (cont.) 4.4. Iceland 4.10. Spain • Internet Users, in thousands and in % of the • Internet Usage Trends, 2010 Population, 2005, 2006 & 2010 • B2C E-Commerce Sales, in EUR billion, 2007-2010 • Goods and Services purchased over the Internet, • Goods and Services purchased on the Internet, in in %, 2011 % of Internet Shoppers, 2010 • Leading B2C E-Commerce Players; by Unique Visitors (Users) and Audience Reach, May 2011 4.5. Ireland • B2C E-Commerce Sales, in EUR billion, 2009-2010 • Share of Product Categories offered by B2C 5. EASTERN EUROPE E-Commerce Companies, in %, March 2011 5.1. Albania 4.6. Italy • Internet Users, in millions and in % of the Population, 2007, 2009 & 2010 • B2C E-Commerce Trends, 2010/2011 • B2C E-Commerce Sales, in EUR billion, 2006-2010 • Leading B2C E-Commerce Product Categories, in 5.2. Bosnia-Herzegovina % of Online Shoppers, 2010 • Development of Internet Users (millions) and its • Leading B2C E-Commerce Players, ranked by Percentage of Country Population 2006, 2007 & estimated Online Sales, in EUR million, 2010 2010 4.7. Luxembourg 5.3. Bulgaria • Internet Users, in thousands and in % of the • Development of Internet Users (millions) and its Population, 2006-2010 Percentage of Country Population 2006 & 2010 • Online Activities of Internet Users, in % of Individuals, 2010 4.8. Netherlands • Online Shoppers by Age Groups, in %, 2010 • B2C E-Commerce Shopper Trends, 2010 5.4. Croatia • B2C E-Commerce Sales, in EUR billion, 2006-2010 • Types of Goods and Services bought online, by Age • Development of Internet Users (millions) and its Groups, in %, 2010 Percentage of Country Population 2006 & 2010 • Leading B2C E-Commerce Players; by Unique • Online Activities of Internet Users, in % of Visitors and Audience Reach, May 2011 Individuals, 2010 • Online Shoppers by Age Groups, in %, 2010 4.9. Portugal 5.5. Czech Republic • Online Shoppers, in % of the Population, 2002- 2011 • B2C E-Commerce Trends, 2010 • Online Shoppers by Gender and Age, in % of the • B2C E-Commerce Sales, in CZK billion, 2006-2010 Population, 2011 • Types of Goods ordered online, in % of Online • Types of Goods and Services bought online, in %, Shoppers Age 16+, 12 Months to Q2 2010 2010 • Top E-Commerce Sites (incl. Auctions & Market Places), by monthly Visitors, August 2010 yStats.com GmbH & Co. KG Telefon: +49 (0) 40 - 39 90 68 50 info@ystats.com www.twitter.com/ystats Behringstr. 28a, 22765 Hamburg Fax: +49 (0) 40 - 39 90 68 51 www.ystats.com www.facebook.com/ystats
  5. 5. Europe B2C E-Commerce Report 2011Table of Contents (3 of 4) 5. EASTERN EUROPE (cont.) 5. EASTERN EUROPE (cont.) 5.6. Estonia 5.10. Lithuania • Online Activities of Internet Users, in % of • Online Activities of Internet Users, in % of Individuals, 2010 Individuals, 2010 • Major Product Categories in B2C E-Commerce, in • Major Product Categories in B2C E-Commerce, in % of Individuals, 2010 % of Individuals, 2010 • Top 3 Online Shops, by Percentage of Shoppers that use the Shop most often, in %, 2009 5.11. Macedonia • Online Activities of Internet Users, in % of Individuals, 2010 5.7. Greece • Share of Online Shoppers on the total Population, • Online Activities of Internet Users, in % of in %, 2008-2010 Individuals, 2010 • B2C E-Commerce Sales, in EUR billion, 2009 & 2010 5.12. Poland • B2C E-Commerce Product Categories, in % of Online Shoppers, 2010 • B2C E-Commerce Sales Trends • B2C E-Commerce Sales, in PLN billion, 2001-2010 • Most popular Product Categories in B2C E-Commerce, in %, 2010 5.8. Hungary • Leading B2C E-Commerce Sites, ranked by B2C E-Commerce Sales, in PLN million, 2010 • B2C E-Commerce Trends, 2010 • B2C E-Commerce Sales, in HUF billion, 2005-2011f 5.13. Romania • Most popular Product Categories in B2C E-Commerce, in %, 2010 • Online Activities of Internet Users, in % of Individuals, 2010 • Leading B2C E-Commerce Players; by Unique Visitors and Audience Reach, July 2011 • Major Product Categories in B2C E-Commerce, in % of Individuals, 2010 • Monthly Turnover of leading Group Shopping Sites, in HUF million, May 2011 • Online Shoppers by Age Groups, in %, 2010 5.14. Russia 5.9. Latvia • B2C E-Commerce Trends, 2011 • Online Activities of Internet Users, in % of • B2C E-Commerce Sales and Mail-Order Sales, in Individuals, 2010 EUR billion, 2006-2010 • Major Product Categories in B2C E-Commerce, in • Products purchased online, in % of Online % of Individuals, 2010 Shoppers, 2010 • Top 30 Online-Shops, ranked by B2C E-Commerce Sales, in RUB billion, 2010 yStats.com GmbH & Co. KG Telefon: +49 (0) 40 - 39 90 68 50 info@ystats.com www.twitter.com/ystats Behringstr. 28a, 22765 Hamburg Fax: +49 (0) 40 - 39 90 68 51 www.ystats.com www.facebook.com/ystats
  6. 6. Europe B2C E-Commerce Report 2011Table of Contents (4 of 4) 5. EASTERN EUROPE (cont.) 6. SCANDINAVIA 5.15. Slovakia 6.1. Denmark • B2C E-Commerce Trends, 2010 • B2C E-Commerce Trends, 2011 • B2C E-Commerce Sales, in EUR million, 2009 & • B2C E-Commerce Sales, in DKK bil., 2010 & 2011f 2010 • B2C E-Commerce by Product and Region, in % of • Products purchased Online, in %, Q1 2010 Internet Shoppers,12 Months to September 2011 • Leading B2C E-Commerce Players; by Unique • Leading B2C E-Commerce Players; by Unique Visitors and Audience Reach, July 2011 Visitors and Audience Reach, September 2011 5.16. Slovenia 6.2. Finland • Online Activities of Internet Users, in % of • Clothing B2C E-Commerce Trends, 2010 & 2016f Individuals, 2010 • Breakdown of B2C E-Commerce Sales, into Goods, Services and digital Content, in %, 2010 • Major Product Categories in B2C E-Commerce, in % of Individuals, 2010 • Types of Goods and Services bought online, in %, 2010 • Online Shoppers by Age Groups, in %, 2010 • Leading B2C E-Commerce Players; by Unique Visitors and Audience Reach, September 2011 5.17. Turkey 6.3. Norway • Internet and B2C E-Commerce Trends, 2011 • ICT Usage Trends in Households, Q2 2011 • E-Commerce Sales, in TRY billion, 2006-2010 • B2C E-Commerce Sales, in GBP billion, 2009-2010 • B2C E-Commerce Product Categories, by • Types of Goods / Services bought over the Purchases of Online Shoppers, in %, April Internet, in %, 12 Months to Q2 2011 2010-March 2011 • Leading B2C E-Commerce Players; by Unique • Leading B2C E-Commerce Players; by Unique Visitors and Audience Reach, September 2011 Visitors and Audience Reach, September 2011 5.18. Ukraine 6.4. Sweden • B2C E-Commerce Trends, 2011 • Internet and B2C E-Commerce Trends • B2C E-Commerce Sales of Goods, in UAH million, • B2C E-Commerce Sales, in SEK billion, 2003-2011f 2008-2010 • Types of Goods and Services bought Online, by Age • 10 most important Product Categories in B2C Groups, in %, 2010 E-Commerce, in %, September 2010 & April 2011 • Top 10 most recently used Online Shops, in %, October 2010 • 10 most important Product Categories in B2C E-Commerce, in %, September 2010 & April 2011 • Leading B2C E-Commerce Players; by Unique Visitors and Audience Reach, September 2011 yStats.com GmbH & Co. KG Telefon: +49 (0) 40 - 39 90 68 50 info@ystats.com www.twitter.com/ystats Behringstr. 28a, 22765 Hamburg Fax: +49 (0) 40 - 39 90 68 51 www.ystats.com www.facebook.com/ystats
  7. 7. Europe B2C E-Commerce Report 2011 Samples RESEARCH ON INTERNATIONAL MARKETS RESEARCH ON INTERNATIONAL MARKETS We deliver the facts – you make the decisions We deliver the facts – you make the decisions In terms of online shopper penetration, Norway (71%) was the 33% of German individuals bought “Clothes, Sports Goods” online in leading European country in 2010, followed by Denmark (68%). 2010, while 29% purchased “Books/Magazines/E-Learning Material”. Europe: Online Shopper Penetration by Country, in % of Population, 2010 Germany: Types of Goods and Services bought online, in %, 2010 Clothes, Sports Goods 33% Norway 71% Denmark 68% Books/Magazines/E-Learning Material 29% UK 67% Netherlands 67% Films/Music 25% Sweden 66% Luxembourg 60% Household Goods Finland 59% 25% Germany 59% France 56% Tickets for Events 23% Austria 42% Malta 38% Computer Software (incl. Video Games) 23% Belgium 38% Ireland 36% Electronic Equipment (incl Cameras) 19% Slovakia 33% Poland 29% Computer Software online delivered 16% Slovenia 27% Czech 27% Computer Hardware 14% Spain 24% Hungary 18% Films/Music, Books online delivered 10% Cyprus 18% Latvia 17% Estonia 17% Food/Groceries 7% Portugal 15% Italy 15% Shares/Financial Services/Insurance 6% Croatia 14% Greece 12% Other Types of Goods or Services 2% Lithuania 11% Turkey 5% 0% 10% 20% 30% 40% Bulgaria 5% Romania 4% Note: The survey contains individuals having bought or ordered goods or services for private use over the Internet in the past Year; Percentage of individuals. 0% 20% 40% 60% 80% Source: Eurostat, January 2011 Source: Eurostat, 2011 28 21 RESEARCH ON INTERNATIONAL MARKETS RESEARCH ON INTERNATIONAL MARKETS We deliver the facts – you make the decisions We deliver the facts – you make the decisions Bol.com was the leading B2C E-Commerce player in terms of unique “Communication” and “Finding Information about Goods and Services” monthly visitors from the Netherlands (3.1 million in May 2011). were the main online activities of Internet users in Croatia in 2010. Croatia: Online Activities of Internet Users, in % of Individuals, 2010 Netherlands: Leading B2C E-Commerce Players; by Unique Visitors and Audience Reach, May 2011 Communication 44% Leading B2C E-Commerce Players Leading B2C E-Commerce Players Finding Information about Goods and Services 43% by Unique Visitors by Audience Reach Sending/Receiving E-Mails 40% Reading/Downloading online Newspapers/News 38% bol.com 3100 bol.com 21,3 Downloading Software 25% w ehkamp.nl 2600 w ehkamp.nl 17,8 Seeking Health Information 25% neck.nl 1100 neck.nl 7,5 Travel and Accommodation Services 25% otto.nl otto.nl Posting Messages to Social Media Sites or Instant Messaging 23% 1000 6,8 Listening to Web Radios and/or watching Web TV 21% kijkshop.nl 430 kijkshop.nl 2,9 Internet Banking 20% dixons.nl 320 dixons.nl 2,2 Job Search or sending an Application 17% freerecordshop.nl 260 freerecordshop.nl 1,8 Playing/downloading Games, Images, Films or Music 17% Telephoning or Video Calls 14% mycom.nl 180 mycom.nl 1,2 Uploading self-created Content to any Website to be shared 11% dynabyte.nl 160 dynabyte.nl 1,1 Selling Goods or Services 5% 0 500 1000 1500 2000 2500 3000 3500 0 5 10 15 20 25 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% in thousand in % Source: Eurostat, May 2011 Note: Unique visitors (users) and audience reach only include visitors from the corresponding country per month; selected online players with high traffic may not be included. Source: DoubleClick Ad Planner, June 2011 79 65 RESEARCH ON INTERNATIONAL MARKETS RESEARCH ON INTERNATIONAL MARKETS We deliver the facts – you make the decisions We deliver the facts – you make the decisions Bookline.hu was the leading B2C E-Commerce player in Hungary in Buying groceries is a major trend in B2C E-Commerce in Denmark, as July 2011, reaching 390 thousand unique visitors. well as M-Commerce, delivery issues, and group shopping. Hungary: Leading B2C E-Commerce Players; by Unique Visitors and Audience Reach, July 2011 Denmark: B2C E-Commerce Trends, 2011 Leading B2C E-Commerce Players Leading B2C E-Commerce Players by Unique Visitors (Users) by Audience Reach  In Denmark, retail turnover decreases, while B2C E-Commerce keeps on growing. This E-Commerce growth is based on two factors: The Danish bookline.hu 6,4 population shops more online, and more shops offer E-Commerce. bookline.hu 390  Buying groceries online is a major trend in Denmark, with especially the mothers in families with children doing grocery shopping online. In total, 290 18% of the Danish population buys groceries online. edigital.hu edigital.hu 4,8  In Q3 2011, twice as many M-Commerce transactions were observed in Denmark compared to Q3 2010. In Q3 2011, 16% of Danes have conducted E-Commerce transactions via their mobile. libri.hu 260 libri.hu 4,3  More than every third consumer in Denmark calls for free delivery within B2C E-Commerce. Most people are happy with the delivery conditions in general, however free delivery could increase customer satisfaction. 37% of alexandra.hu 240 alexandra.hu 3,9 consumers stated in Q3 2011 that they want free delivery options.  Group shopping is also a major trend in B2C E-Commerce in Denmark. In September 2011, Groupon announced the launch of a site in Denmark. ebolt.hu 120 ebolt.hu 2,0 The deals will be centered on businesses around the four largest cities: Copenhagen initially, and Århus, Ålborg and Odense in due course. 0 100 200 300 400 500 0 1 2 3 4 5 6 7 in thousand in % Note: Unique visitors (users) and audience reach only include visitors from the corresponding country per month;Selected online players with high traffic may not be included. Source: FDIH, October 2011 Source: DoubleClick Ad Planner, August 2011 133 96 yStats.com GmbH & Co. KG Telefon: +49 (0) 40 - 39 90 68 50 info@ystats.com www.twitter.com/ystats Behringstr. 28a, 22765 Hamburg Fax: +49 (0) 40 - 39 90 68 51 www.ystats.com www.facebook.com/ystats
  8. 8. Europe B2C E-Commerce Report 2011 Report ORDER FORM REPORT Order Form Place Your Order as Follows: Fax us at + 49 40 39 90 68 51 using the form below Scan and Email us at inquiry@ystats.com using the form below Call us at + 49 40 39 90 68 50 for any questions Place your order now: Please confirm the license type you require:  Single User License  Site License1  Global Site License2 Report Title Publication Date Price (€) An invoice will be sent to your company. Please complete your contact details. Title: Mr/Mrs/Ms First Name Last Name Job Title Company Email Address Telephone Number Fax Number Address City State/Province Country Post Code/ZIP All Forms must have a signature to confirm your order: Signature Where did you find us? EU Companies must supply Purchase Order No Order Date  Google/Search Engine VAT No (if required)  Google Adwords/Online Advertising  Article in Trade Journal  Press Release  Social Media  Recommendation  Others: ________________________ Note: Reports are provided in electronic PDF form. yStats.com will contact you in the future to provide our free newsletter or other mailings. If you do not wish to receive our newsletter or other mailings, you may advise us of this. Your contact information will not be sold to other organizations. 1 ) Site Licenses, allowing all users within a given geographical location of an organization to access the report, are available for double the price. 2 ) Global Site Licenses, allowing all worldwide users of an organization to access the report, are available for triple the price. yStats.com GmbH & Co. KG Telefon: +49 (0) 40 - 39 90 68 50 info@ystats.com www.twitter.com/ystats Behringstr. 28a, 22765 Hamburg Fax: +49 (0) 40 - 39 90 68 51 www.ystats.com www.facebook.com/ystats
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We will provide the customer with the access data required to access expense. the ordered Product(s) with two (2) days as of the execution of the Contract. 7.4 Upon our request, the Customer shall assist us with the defense against claims according to3. TERMS OF PAYMENT this section 7, with us reimbursing the Customer for any expenditures and costs incurred as3.1 The contractually negotiated prices are to be derived exclusively from the Order Form and/or a result, although each of the Parties bears the costs of the use of its own personnel. the documents referenced therein. 7.5 Claims the Customer may hold for legal defects expire in accordance with Section 6.4.3.2 All prices are net and without transportation costs, if applicable. Value Added Tax, if applica- 7.6 Claims for damages and the reimbursement of expenditures are further subject to Section 8. ble, at the statutory rate shall be added to all fees payable hereunder. 8. LIABILITY3.3 e may demand an additional fee for services that go beyond the scope as agreed under the W 8.1 In cases of intentional misconduct and gross negligence, we are fully liable pursuant to Order Form in case such additional Products are requested by the customer. applicable law.3.4 e will send our invoice to the customer upon execution of the Contract, unless agreed W 8.2 Our liability in cases of simple negligence is limited as follows: we are liable only if and to otherwise in the Order Form. In the event that the customer orders our Product “Full Access the extent that we violated a material contractual obligation (cardinal obligation) – i.e., an Global E-Commerce Reports”, we will send our invoice for the first contract year upon exe- obligation that (i) the Customer reasonably relied upon at execution of the applicable Order cution of the Contract and the invoice(s) for any subsequent contract year(s), if any, upon Form and (ii) was of critical significance to the outcome of performance. As regards property commencement of any subsequent contract year. damage and financial loss, such liability is limited to typical and foreseeable damages; in no 3.5 All payments shall be due and payable within thirty (30) days following the date of our event will we be liable for any incidental, special, punitive or consequential damages, loss of invoice without any deductions. The customer will be in default one day after the expiry date profits or loss of data in such case. without any further warning notice being required. 8.3 Our liability for damages under warranties (Beschaffenheitsgarantien) is limited to instances3.6 All customers‘ rights of retention or set-off are hereby excluded to the extent that they are in which the warranty expressly includes such liability. not based on the same contractual relationship. Retentions or set-offs are allowed only if the 8.4 Claims for the reimbursement of expenditures and other liability claims asserted by the customer‘s claim is nondisputed or has become unappeasable. Customer against us are subject to sections 8.1 through 8.3.3.7 In the event of a customer‘s default in payment or other apparent credit unworthiness, all 9. CONFIDENTIALITY remaining claims against that customer shall become immediately due and payable in full. 9.1 he Parties shall hold in strict confidence for an indefinite period of time all data and T We shall then be entitled to rescind payment terms previously agreed upon and to demand information materials of which they gain knowledge as part of a Contract, be it orally, in payment in advance or other appropriate security with respect to pending deliveries. A writing or otherwise, directly or indirectly, provided that such data or information materials customer shall be deemed unworthy of credit in particular when he files a petition in ban- are designated confidential or must be considered confidential based on their nature, and kruptcy or composition proceedings. shall use them exclusively as part of the services covered by the relevant Order. This duty of4. INTELLECTUAL PROPERTY RIGHTS AND INDEMNITIES confidentiality excludes data and information materials that:4.1 All copyrights and other intellectual property rights in connection with our Products remain a) were already known or accessible to any third party at the time of disclosure; with us. All data carriers remain our property. The customer may not modify, publish, trans- b) one of the parties legitimately receives from a third party following disclosure, and such mit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or third party is not bound by a duty of confidentiality in relations with the other Party; in any way exploit any of the Products made available by us, in whole or in part, except as c) must be disclosed by order of and to a government agency or another competent third expressly permitted under the Contract. party; and4.2 Upon delivery of the Products to the customer and payment of the agreed fee, the customer d) must be disclosed to legal or tax advisors of the contractual customer in question for obtains a non-exclusive, non-transferable, perpetual, worldwide right to use the Products consulting purposes. provided to the customer for its internal purposes or any additional purposes set out in the In the cases of Sections c) and d), the parties shall (i) promptly inform each other about a Order Form. A right to resell our Products requires our prior written approval. given request and prior to disclosing confidential information, and (ii) limit the disclosure of 4.3 In the event that the parties agree on a “Single User License” under the Order Form, this confidential information to the minimum required. means that only one individually named user of an organization shall be entitled to access 9.2 e may use the Customer as a reference so long as no contractual details are divulged. W the report. In the event that the parties agree on a “Site License” under the Order Form, this 10. JURISDICTION, GOVERNING LAW, MISCELLANEOUS means that all users within a given geographical location (as specified in the Order Form) 10.1 Place of payment is Hamburg, Germany. of an organization shall be entitled to access the report. In the event that the parties agree 10.2 All disputes arising from or in connection with any Contract between the parties shall be on a “Global Site License”, this means that all worldwide users of an organization shall be resolved through the courts of Hamburg. Governing law is German law. yStats.com GmbH & Co. KG Telefon: +49 (0) 40 - 39 90 68 50 info@ystats.com www.twitter.com/ystats Behringstr. 28a, 22765 Hamburg Fax: +49 (0) 40 - 39 90 68 51 www.ystats.com www.facebook.com/ystats

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