Europe Online Payment Methods Report 2013 - First Half 2013 by yStats.com

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The recent „Europe Online Payment Methods Report 2013 – First Half 2013“ report by Hamburg-based secondary market research company yStats.com provides information about the movement toward online and …

The recent „Europe Online Payment Methods Report 2013 – First Half 2013“ report by Hamburg-based secondary market research company yStats.com provides information about the movement toward online and mobile purchase transactions. The report is based on recently published information from a variety of sources and details the latest trends and news on the topic, with projections of continued growth in the next few years.

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  • 1. yStats.com GmbH & Co. KGBehringstr. 28a, 22765 HamburgGermanyinfo@ystats.com • www.ystats.comPhone: +49 (0) 40 - 39 90 68 50Fax: +49 (0) 40 - 39 90 68 51 twitter.com/ystats linkedin.com/company/ystats gplus.to/ystatscom facebook.com/ystats About yStats.comAbout yStats.comEUROPE ONLINE PAYMENT METHODS REPORT 2013 -FIRST HALF 2013Publication Date: May 2013About yStats.com• yStats.com provides secondary market research.• Market reports by yStats.com inform top managers about recent market trends and assist with strategic company decisions.• yStats.com has been committed to researching up-to-date, objective and demand-based data on markets and competitors from various industries since 2005.• In addition to reports on markets and competitors, yStats.com also carries out client-specific research.• Clients include leading global enterprises from various industries including B2C E-Commerce, electronic payment systems, mail order and direct marketing, logistics as well as banking and consulting.
  • 2. Twitter LinkedIn Google+ FacebookPhone: +49 (0) 40 - 39 90 68 50Fax: +49 (0) 40 - 39 90 68 51info@ystats.comwww.ystats.com2- -Europe Online Payment Methods Report 2013 - First Half 2013General InformationOnline and mobile payments are increasing in Europe, with new channels emergingThe recent „Europe Online Payment Methods Report 2013 – First Half 2013“ report byHamburg-based secondary market research company yStats.com provides information aboutthe movement toward online and mobile purchase transactions. The report is based onrecently published information from a variety of sources and details the latest trends and news on thetopic, with projections of continued growth in the next few years.In Central Europe, awareness of mobile payment methods was relatively high in 2012, reaching overtwo-thirds of mobile Internet users in Germany, Austria and Switzerland. The usage rates, however, weremuch lower, reaching a small two-digit percentage share. The most used online payment methods inGerman B2C E-Commerce in the second half of 2012 were credit card, invoice and PayPal. Mobile NFC basedpayments were not yet spread in Germany in 2012, but are expected to increase in use as banks, credit cardcompanies and telecom operators test the technology involved. The Otto Group launched the mobile payment projectcalled Yapital in early 2013.In Western Europe, the United Kingdom and France are on the path to adoption of alternative payment methods.In the UK, payment by card held the largest share of total payments in B2C E-Commerce in 2012, followed in distantsecond by micropayment services. Mobile payments are expected to increase in use in the UK, as the UK PaymentCouncil plans to launch a secure mobile payment service in spring 2014 and PayPal plans to offer a mobile paymentsolution with the name of PayPal Here in summer 2013. In France, bank card was the preferred online paymentoption in B2C E-Commerce in 2012, followed by micropayment services.Countries in Eastern Europe are also participating in the movement to online and mobilepayments. In Russia, cash remained the main payment method in B2C E-Commerce in 2012, but onlinepayments gained in both awareness and usage. By far the most popular among online payment methods in thebeginning of 2013 was bank card, followed by e-money and online banking. Electronic payment providers in Russiasaw a significant growth in revenue in 2012. Payment via Internet bank was the most preferred payment methodin B2C E-Commerce in Poland in 2012. In Turkey, online payments by bank cards grew by a third in 2012. Mobilepayments were also on the rise in Turkey, reaching a high double digit number in millions of Euros. By 2015, it isexpected to reach a large triple-digit figure.Key FindingsProduct DetailsLanguage: EnglishFormat: PDF & Power PointNumber of Pages/Charts: 116Covered Country: Central Europe: Germany, Austria, Switzerland Western Europe: UK, France, Belgium, Italy, Netherlands, Spain Eastern Europe: Russia, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Turkey, Ukraine Scandinavia: Denmark, Finland, Norway, SwedenPricesSingle User License: € 3,450 (excl. VAT)Site License: € 6,900 (excl. VAT)Global Site License: € 10,350 (excl. VAT)
  • 3. Twitter LinkedIn Google+ Facebook1. MANAGEMENT SUMMARY2. EUROPE (REGIONAL)• Payment Methods Used in M-Commerce,in % of Mobile Shoppers, Q3 2012• Willingness to Pay Extra Fees for Using MobilePayments, in % of Consumers, 2012• Share of Bank Customers Who Have UsedPayPal for Mobile Payments, by Country(Germany, UK, France), in %, June 20123. CENTRAL EUROPE3.1. CENTRAL EUROPE (REGIONAL)• Awareness of Mobile Payment Methods,in % of Mobile Internet Users, 2012• Usage of Mobile Payment Methods,in % of Mobile Internet Users, 20123.2. GERMANY (TOP COUNTRY)• Most Used Online Payment Methods in B2CE-Commerce, in % of Online Shoppers, H2 2012• Most Used Online Payment Methods in B2CE-Commerce, in % of Transactions, 2012• Most Offered Payment Methods in E-Commerce,in % of E-Commerce Companies, 2012• Most Known Online Payment Methods,in % of Online Shoppers, H2 2012• Payment Methods Used in M-Commerce,in % of Mobile Shoppers, Q3 2012• Most Popular Online Payment Methods in B2CE-Commerce, in % of Online Shoppers and in % ofYoung Smartphone Users, 2012• Most Preferred NFC Payment Methods,in % of NFC Payment Users, January 2013• Mobile Payment Trends, 2012/2013• Mobile Payment Trends, 2012 and Trust in theProtection of personal Data in Mobile Payments,by Trustee, in %, June 2012• Perception of Online Payment Methods by OnlineShoppers, H2 2012• Mobile Payment News about Otto Group,March 2013• Online Payment News about Sage Pay,October 2012• Mobile Payment News about TelefónicaDeutschland, October 20123. CENTRAL EUROPE (cont.)3.3. AUSTRIA• Most Used Online Payment Methods in B2CE-Commerce, in % of Transactions, 2012• Online Payment News about SafetyPay andmPAY24, November 20123.4. SWITZERLAND• Most Used Online Payment Methods in B2CE-Commerce, in % of Transactions, 20124. WESTERN EUROPE4.1. UK (TOP COUNTRY)• Most Preferred Payment Methods in B2CE-Commerce, in % of Online Shoppers, Q3 2012• Payment Methods Used in M-Commerce,in % of Mobile Shoppers, Q3 2012• Mobile Payment Trends, 2013• Share of Smartphone Owners Having ConductedMobile Banking, September 2012, and Reasons fornot Using Mobile Payments In-Store ,in % of Smartphone Owners, September 2012• Mobile NFC Transaction Value, in USD millions andin %, 2012-2016f• Number of Mobile P2P Payment Transactions,in millions and Growth in %, 2013f - 2016f• Share of Mobile Wallet or ContactlessPayment-Enabled Mobile Phone Owners on InternetUsers, in %, May 2012 & November 2012• Mobile Payment News about PayPal, iZettle,2012/2013• Mobile Payment News about Intuit, March 2013• Mobile Payment News about EverythingEverywhere, O2 and Vodafone, September 20124.2. FRANCE (TOP COUNTRY)• Most Preferred Payment Methods in B2CE-Commerce, in % of Online Shoppers, Q3 2012• Payment Methods Used in M-Commerce,in % of Mobile Shoppers, Q3 2012• Online Payment Trends, 2012, and Value ofAttempted Online Payment Fraud, in EUR million,2008 – 2012• Number of Online Payment Transactions withCredit Card, in millions, February 2012 vs.February 2013Phone: +49 (0) 40 - 39 90 68 50Fax: +49 (0) 40 - 39 90 68 51info@ystats.comwww.ystats.com3- -Europe Online Payment Methods Report 2013 - First Half 2013Table of Contents (1 of 3)
  • 4. Twitter LinkedIn Google+ Facebook4. CENTRAL EUROPE (cont.)4.2. FRANCE (TOP COUNTRY) (cont.)• Year-on-Year Growth of the Number of OnlineCredit Card Payments per Month, in %, February2012 -February 2013• Mobile Payment News about Facebook, OrangeFrance and Bango, November 2012• Mobile Payment News about McDonalds,2012/20134.3. BELGIUM• Online Payment News about BNP Paribas Fortis andBelgacom, 20134.4. ITALY• Most Preferred Payment Methods in B2CE-Commerce, in % of Online Shoppers, April 2012• Breakdown of the Last B2C E-Commerce Purchase,by Payment Method, in % of Online Shoppers,3 Months to February 20134.5. NETHERLANDS• Mobile Payment News about Gemalto, October2012• Mobile Payment News about MasterCard and INGGroup, November 20124.6. SPAIN• Most Preferred Payment Methods in B2CE-Commerce, in % of Online Shoppers, Q3 2012• Payment Methods Used in M-Commerce,in % of Mobile Shoppers, Q3 20125. EASTERN EUROPE5.1. RUSSIA (TOP COUNTRY)• Most Popular Online Payment Methods,in % of Online Payment Users, March 2013• Most Used Online Payment Methods,in % of Internet Users in Large Cities, Apr. 2011vs. Aug. 2012• Breakdown of Online Payments by Method andby Category, in %, March 2013• Online Payment Trends , 2012 and Awareness andUsage of Payment Methods, by Payment Method,in %, March 2012• Transaction Volume of Electronic PaymentSystems, in RUB billion, and Share of DistantFinancial Services, in %, 2008-2012e & 2017f• Breakdown of Distant Financial Services, by Type,in %, 2012e & 2017f5. EASTERN EUROPE5.1. RUSSIA (TOP COUNTRY) (cont.)• Online Payment Penetration Rate, in % of InternetUsers, by Macro-Region and by Type of Location,March 2013• Breakdown of Online Payment Users, by Genderand by Age, in %, March 2013• Breakdown of Online Payment Users, by Incomeand by Macro-Region, in %, 2012• Usage of Mobile Banking and Internet Banking,in % of Population, May 2012• Annual Growth of Electronic Payment SystemsWebsite Audience, by Provider, in %, August 2012• Online Payment News about Qiwi, 2013 andRevenue of Qiwi, in RUB million, 2010-2012• Online Payment News about Sberbank and Yandex,2012/2013• Mobile Payment News about VimpelCom andNet Element International, October 20125.2. CZECH REPUBLIC• Online Payment News about TrustPay and Ukash,September 20125.3. ESTONIA• Volume and Value of Non-Cash PaymentTransactions, by Type, in pieces andin EUR million, 2012, and Average Value perTransaction, by Type, in EUR, 2012• Value and Volume of Debit Card PaymentTransactions, by Type, in EUR million andin thousands, 2011 & 2012• Value and Volume of Credit Card PaymentTransactions, by Type, in EUR million andin thousands, 2011 & 20125.4. GREECE• Fastest Growing Payment Methods in B2CE-Commerce, by in % Annual Growth, 20125.5. HUNGARY• Breakdown of B2C E-Commerce Sales,by Payment Method, in %, Q3 2012• Mobile Payment Trends, 2013 and Mobile PaymentNews about MasterCard and Citibank, October2012Phone: +49 (0) 40 - 39 90 68 50Fax: +49 (0) 40 - 39 90 68 51info@ystats.comwww.ystats.com4- -Europe Online Payment Methods Report 2013 - First Half 2013Table of Contents (2 of 3)
  • 5. Twitter LinkedIn Google+ Facebook5. EASTERN EUROPE (cont.)5.6. LATVIA• Volume and Value of Customer PaymentTransactions, by Type, in thousands and in LVLmillion, 2012 & 20115.7. LITHUANIA• Volume and Value of Non-Cash PaymentTransactions, by Type, in millions andin LTL million, 2012, and Average Value perTransaction, by Type, in LTL thousands, 2012• Number and Value of Card Payments, by CardType, 2012, in % Change Compared to 2011 andAverage Value per Payment, by Card Types, in LTL,2012• Number of Payment Cards and in % Change,Q4 2010, Q4 2011 & Q4 20125.8. POLAND• Most Preferred Payment Methods in B2CE-Commerce, in % of Online Shoppers, Q3 2012• Most Popular Payment Methods in B2CE-Commerce, in % of Online Shoppers, 2009-2011• Most Offered Payment Methods in B2CE-Commerce, in % of Online Shops, 2009-2011• Online Payment Solution Providers Used in B2CE-Commerce, in % of Online Shops, 2009-2011• Payment Methods Used in M-Commerce,in % of Mobile Shoppers, Q3 20125.9. ROMANIA• Online Payment Trends, 2012 and Number ofOnline Transactions Made with Bank Card,in millions, 2011 & 2012e• Value of 3D Secure Card Transactions,in EUR million, 2011 & 2012, and Average Valueof 3D Secure Card Transactions, by Transactions inForeign Currency and Transactions in RON,in EUR, 20125.10. TURKEY• Mobile Payment Volume, in TRY million,2012e-2015f• Number of Online Payment Transactions with Debitand Credit Cards, by Domestic and InternationalTransactions with Domestic Cards and DomesticTransactions with Domestic and InternationalCards, Q1 2011 - Q1 20135. EASTERN EUROPE (cont.)5.10. TURKEY (cont.)• Value of Online Payment Transactions with Debitand Credit Cards, by Domestic and InternationalTransactions with Domestic Cards and DomesticTransactions with Domestic and InternationalCards, Q1 2011 - Q1 2013• Total Number of Cards, by Credit and Debit Cards,2008 - 2012• Share of Mobile Payments on Total B2CE-Commerce Payments, in %, 2012e - 2015f• Mobile Payment News about Turkcell, October 20125.11. UKRAINE• Most Used Payment Methods in B2C E-Commerce,in % of Online Shoppers, 12 Months to Sep. 2012• Electronic Payment Trends, 2012/2013• Volume of Electronic Payment Transactions, in UAHmillion, Q1 2012 - Q3 2012 vs. Q1 2011- Q4 20116. SCANDINAVIA6.1. DENMARK• Most Preferred Payment Methods in B2CE-Commerce, in % of Online Shoppers, Q3 2012• Payment Methods Used in M-Commerce,in % of Mobile Shoppers, Q3 20126.2. FINLAND• Most Preferred Payment Methods in B2CE-Commerce, in % of Online Shoppers, Q3 2012• Payment Methods Used in M-Commerce,in % of Mobile Shoppers, Q3 20126.3. NORWAY• Most Preferred Payment Methods in B2CE-Commerce, in % of Online Shoppers, Q3 2012• Payment Methods Used in M-Commerce,in % of Mobile Shoppers, Q3 20126.4. SWEDEN• Most Preferred Payment Methods in B2CE-Commerce, in % of Online Shoppers, Q3 2012• Payment Methods Used in M-Commerce,in % of Mobile Shoppers, Q3 2012Phone: +49 (0) 40 - 39 90 68 50Fax: +49 (0) 40 - 39 90 68 51info@ystats.comwww.ystats.com5- -Europe Online Payment Methods Report 2013 - First Half 2013Table of Contents (3 of 3)
  • 6. Twitter LinkedIn Google+ FacebookPhone: +49 (0) 40 - 39 90 68 50Fax: +49 (0) 40 - 39 90 68 51info@ystats.comwww.ystats.com6- -SamplesEurope Online Payment Methods Report 2013 - First Half 2013SAMPLE OUTPUT: METHODSWe deliver the facts – you make the decisionsRESEARCH ON INTERNATIONAL MARKETSIn 2012, mobile payment transaction volume in Italy reachedEUR 17 million, up from EUR 11 million in 2007.Italy: Mobile Payment Transaction Volume, in EUR million, 2007-2012inEURbillion12,8% 13,7%14,4% 13,4%11,1%35404550 20%Methods Trends PlayersUsersTransaction Volume3inEURbillionin%Change12,8 15,817,014,111,911,311,1%9,3%0510152025302007 2008 2009 2010 2011 20120%10%Mobile Payment Transaction Volume % ChangeSource: to be mentioned in the reportSAMPLE OUTPUT: TRENDSWe deliver the facts – you make the decisionsRESEARCH ON INTERNATIONAL MARKETS As online shoppers become more global in the way they purchase products and services online, the payment methods need todo so too. A general tendency is that online shoppers only need a limited amount of different payment methods to obtain the globalreach they want. In addition, consumers tend to stay with the online payment methods they are familiar with. Also, the eastern and the western hemisphere do not offer the completely same payment methods. Online merchants that wantto operate on a global scale, however, need a service provider than can give them access to payment methods from everywhere. Payment providers, on the other hand, are expected to have a hard time increasing their number of consumers. Therefore,Offline and online payment methods are merging more and more, whichis expected to result in offline payment methods disappGlobal: Online Payment Trends, 2012Methods Trends PlayersUsersTransaction Volume Payment providers, on the other hand, are expected to have a hard time increasing their number of consumers. Therefore,payment providers that want to expand their reach often look for brand names based in other regions. Offline and online payment methods are merging more and more, which is expected to result in the offline payment methodsdisappearing completely. Mobile devices with Internet access allow making online payments from practically anywhere, also making it more difficult todistinguish between online and mobile payments. In order to gain market shares, online payment providers may add functionalities to their offering with the aim of distinguishingthemselves from their competitors. These added functionalities, however, may affect the checkout negatively in terms of speedand conversion. Leading global online payment systems are provided by PayPal and Amazon, with Google and China’s Alipay trying to increasetheir own market shares. Digital wallets are a rather new way of paying online and have been the topic of a battle between Google and Visa. Bothcompanies launched their respective versions called Google Wallet and V.me, in order to get most market shares.2Source: to be mentioned in the reportSAMPLE OUTPUT: TRANSACTION VOLUME SAMPLE OUTPUT: PLAYERSWe deliver the facts – you make the decisionsRESEARCH ON INTERNATIONAL MARKETSBy 2016, “E-Money” is expected to account for 16% ofB2C E-Commerce sales in South Korea, up from 2% in 2012.Region A: Breakdown of B2C E-Commerce Sales, by Payment Methods, in %, 2012 & 2016fMethods Trends PlayersUsersTransaction VolumeOthers1,8%Money Transfers22,6%E-Money2,0%E-Money15,6%Other0,4%2012 2016f1Crecit Card73,6%Credit Cards61,2%Money Transfers20,5%Source: to be mentioned in the reportWe deliver the facts – you make the decisionsRESEARCH ON INTERNATIONAL MARKETSThe payment system RuRu was launched in Russia in June 2011 as acooperation between Alfa-Bank and VimpelCom.Russia: News about VimpelCom and Alfa-Bank, June 2011Methods Trends PlayersUsersTransaction Volume Alfa-Bank, a financial institution in Russia cooperated with VimpelCom, the operator of the Beeline mobile network in June2011 to launch the payment system RuRu, which was designed to allow online and mobile payments, P2P money transfersand mobile remittances. Utilities, telecoms services, fees for loans and payments to the Russian state, as well as train and air tickets andentertainment event tickets can be paid for using the RuRu platform.4entertainment event tickets can be paid for using the RuRu platform. Consumers need to link a default account to RuRu, which is debited every time a purchase is made through RuRu. Following the launch of RuRu, only the Beeline mobile account could be charged to transactions made using the paymentservice. However, it was planned to extend the service to include other mobile network operators as well. Besides mobile accounts, purchases made via Beeline can also be charged to WebMoney accounts, Visa and MasterCardcredit cards.Source: to be mentioned in the report
  • 7. Twitter LinkedIn Google+ FacebookMethodologyPhone: +49 (0) 40 - 39 90 68 50Fax: +49 (0) 40 - 39 90 68 51info@ystats.comwww.ystats.com7- -Europe Online Payment Methods Report 2013 - First Half 2013General Methodology of our Market Reports:• The reports include the results of secondary market research: By using various sources we ensure maximum objectivity for allobtained data. As a result companies get a precise and unbiased impression of the market situation.• Cross referencing of data was conducted in order to ensure validity and reliability.• The reports contain a Management Summary, summarizing the main information provided in each chapter.• Besides providing information on the specific topic, every chart contains an Action Title, which summarizes the main statementof the chart and a Sub Title, which gives information about the country, the topic, the unit or currency, and the time period thedataon the chart refers to.• Furthermore, the source of information and its release date are provided on every chart. It is possible that the information includedin one chart is derived from several sources. Then, all sources are mentioned on the chart.• If available, additional information about the data collection, for example the time of survey and number of people asked, isprovided in the form of a note. In some cases, the note (also) contains additional information needed to fully understand thecontents of the respective data.• When providing information about amounts of money, local currencies were mostly used. When referencing them in the ActionTitle, the EUR values are also provided in brackets. The conversions are always made using the average currency exchange ratefor the respective time period. Should the currency figure be in the future, the average exchange rate of the past 12 months isused.• The reports include mainly data from the last 12 months. The exact publication dates are mentioned in every chart.Methodology for our Online Payment Market Reports:• The Online Payment market reports include information about leading payment methods in B2C E-Commerce, recent trends onthe payment market, information about the online payment transaction volume, statistics about online payment users, as well asstrategic news about relevant players on the market.• The “Methods” chapter includes information about the leading payment methods in B2C E-Commerce in the relevant country orregion. For example, a breakdown of B2C E-Commerce sales by payment methods, or a ranking of the most popular paymentmethods could be included. These payment methods not only include payment procedures (such as credit card, bank transfer oronline payment), but also payment companies (such as PayPal, iDeal, etc.).• The “Trend” section includes mostly qualitative information about trends in online payment. The information included in thischapter allows the reader to identify future trends.• Moreover, the Online Payment report includes information about the “transaction volume” in online payment, for exampledevelopment of the volume over time.• The “Users” section includes statistics about online payment users, for example the number or the development over time.• Finally, the reports include strategic information about relevant players in online payment, for example about new products of a marketplayer, or the expansion to another market.
  • 8. Twitter LinkedIn Google+ FacebookFrequently Asked QuestionsPhone: +49 (0) 40 - 39 90 68 50Fax: +49 (0) 40 - 39 90 68 51info@ystats.comwww.ystats.com8- -Europe Online Payment Methods Report 2013 - First Half 2013WHAT IS THE TARGET AUDIENCE FOR THE MARKET REPORTS? The target group of our B2C E-Commece reports are decision makersin top-management, for example from the departments E-Commerce,Business Development, Strategy, Marketing, etc. from large corporations worldwide.IS THE INFORMATION IN THE MARKET REPORTS COMPARABLE FROM COUNTRY TO COUNTRY? Due to the fact that the information included in the market reports isderived from different sources, some information is not comparableacross countries. Different sources mostly have different definitions.WHAT TYPE OF RESEARCHERS ARE FINDING THE INFORMATION FOR OUR MARKET REPORTS? yStats.com employs multilingual researchers that research andfilter all sources and translate the relevant information into English.This ensures that the content of the original sources is correctlyinterpreted.WHERE CAN I SEE WHAT KIND OF INFORMATION ISINCLUDED IN THE MARKET REPORTS? For every market report, a detailed Table of Contents is available,clearly stating what information is included. All Table of Contentscan be found on our homepage and in the product brochures of themarket reports.IN WHAT FORMAT ARE THE MARKET REPORTS DELIVERED? The market reports are delivered in PowerPoint and PDF format. If adifferent format is needed, please contact us before the purchase. Itwould also be possible to order printed versions of the reports for aslightly higher price.HOW LONG DOES IT TAKE ME TO GAIN ACCESS TO THEREPORT? In general, potential clients gain access to the report within a fewhours after sending out the report order form.HOW CAN I PAY FOR THE MARKET REPORT? An invoice issued by yStats.com can be paid either by bank transferor by PayPal. Bank transfer usually takes a few working days, whilewith PayPal, the money is transferred immediately.DO I HAVE TO PAY TAX IF I PURCHASE A REPORT? Customers from Germany have to pay an additional tax rate of 19%.Customers from the European Union (EU) do not have to pay tax ifthey enter a valid VAT Identification Number into the report orderform. Customers from non-EU countries do not have to pay tax. Moreover, tax has to be paid for all private purchases from the EU.HOW MANY EMPLOYEES OF MY COMPANY HAVE ACCESSTO THE REPORTS? We offer different licensing options. Single User Licenses mean thatonly one user from an organization can access the report. A SiteLicense, allowing all users within a given geographical location toaccess the report, is available for double the price. Global SiteLicenses, allowing access to all worldwide users of an organization,are available for triple the price.REGARDING THE TIMING, WHEN WILL AN UPDATE OF AMARKET REPORT BE PUBLISHED?In general, the market reports are published on a yearly basis. Forfurther information, please take a look at the report overview, whichincludes a list of the reports we plan to publish in 2013. If you wouldlike to be informed as soon as the update is published, please informus.I HAVE A RESEARCH REQUEST THAT CANNOT BE ANSWERED THROUGH THE MARKET REPORTS. ARE THERE ANY FURTHER PRODUCTS?If you require further information, we also offer „Customized Research“ on all sectors and countries worldwide. After a detailedbriefing, we conduct pre-research and provide potential customerswtih an offer.HOW DO I ORDER A MARKET REPORT? If you would like to order, please fill out the report order form for themarket report included in the relevant product brochure. Afterwards,please sign it and send it back to us by fax or by e-mail.IS THE REPORT SENT TO ME BY E-MAIL? In general, we provide customers with access to our website. Afterlogging in, the customer can download the report as PowerPoint andPDF files.WHAT SOURCES ARE USED FOR THE MARKET REPORTS? The reports are all based on reliable sources including national andinternational statistical offices, industry and trade associations, business reports, business and company databases, journals, company registries, news portals and many other sources.WHAT TYPE OF ANALYSTS ARE WRITING THE MARKETREPORTS? After the information is researched, it is further analyzed by our international team of research analysts. These analysts have a longexperience in the field of E-Commerce research, and they understandthe specifications of the market.IS IT POSSIBLE TO PURCHASE ONLY SELECTED PARTSFROM A MARKET REPORT? In general, the market reports are only sold as a whole. However, ifyou are only interested in parts of the report, please contact us.DO YOU OFFER DISCOUNTS? Yes. “Report Bundle” offers 5 reports of your choice for only EUR8,900. This means that you can save more than 50%. Furthermore,another option offers a discount of 5% if the customer buys 1 report,and 20% if the customer buys 2 reports. If 3 reports are purchased, adiscount of 30% is offered.DO YOU OFFER AN ANNUAL SUBSCRIPTION OF THEMARKET REPORTS?Yes. Our product “Full Access Global E-Commerce Reports” givescustomers access to all our E-Commerce market reports. Furthermore, access to all the market reports we publish during thesubscription period is guaranteed.
  • 9. Twitter LinkedIn Google+ FacebookSelected ReportsPhone: +49 (0) 40 - 39 90 68 50Fax: +49 (0) 40 - 39 90 68 51info@ystats.comwww.ystats.com9- -Europe Online Payment Methods Report 2013 - First Half 2013Selected ReferencesInternet, Retail, Consulting, Finance and Other Companies Internet Companies: Retail Companies: Finance Companies: • Google • OTTO Group • Credit Suisse • Amazon • Costco • Morgan Stanley • eBay • Tchibo direct • Bank of America Merrill Lynch • Avira • Diesel • Goldman Sachs • Skype • Citigroup • Digital River • Oppenheimer & Co. • First Data • Citrix Online • Wirecard • 1 & 1 Consulting Companies: Other Companies: • Skrill / Moneybookers • Deloitte • BASF • Deutsche Telekom • Boston Consulting Group • Red Bull • CyberSource • Accenture • Lego • bwin Interactive Entertainment • Bain & Company • Beiersdorf • Brightcove • Xerox * Single User LicenseReport Publication Price Date (excl. VAT)*Global Online Payment Methods Report 2013 - First Half 2013 April 2013 € 4,450Asia-Pacific Online Payment Methods Report 2013 - First Half 2013 May 2013 € 2,450BRIC Online Payment Methods Report 2013 - First Half 2013 May 2013 € 2,450 Latin America Online Payment Methods 2013 - First Half 2013 May 2013 € 950North America Online Payment Methods 2013 - First Half 2013 May 2013 € 950Global B2C E-Commerce Market Report 2013 March 2013 € 5,450 Asia B2C E-Commerce Report 2013 February 2013 € 4,450Latin America B2C E-Commerce Report 2012 December 2012 € 3,450Europe B2C E-Commerce Report 2012 December 2012 € 3,950Middle East Inernet & B2C E-Commerce Report 2012 June 2012 € 2,765Africa Internet & B2C E-Commerce Report 2012 May 2012 € 2,415
  • 10. Twitter LinkedIn Google+ FacebookPhone: +49 (0) 40 - 39 90 68 50Fax: +49 (0) 40 - 39 90 68 51info@ystats.comwww.ystats.com10- -Europe Online Payment Methods Report 2013 - First Half 2013Report Order FormREPORT ORDER FORMyStats.com GmbH & Co. KGBehringstr. 28a, 22765 HamburgTelefon: +49 (0) 40 - 39 90 68 50Fax: +49 (0) 40 - 39 90 68 51info@ystats.comwww.ystats.comwww.twitter.com/ystatswww.facebook.com/ystatsPlacE YOuR ORDER as FOllOws Call us at + 49 40 39 90 68 50Fax us at + 49 40 39 90 68 51 using the form belowScan and Email us at order@ystats.com using the form belowcHOOsE YOuR lIcENsE TYPE aND REPORTsPlease confirm the license type you require: Single User License  Site License1 Global Site License2Report Title Publication Date Price (€)aN INvOIcE wIll bE sENT TO YOuR cOMPaNY. PlEasE cOMPlETE YOuR cONTacT DETaIls.Title: Mr/Mrs/Ms First NameLast NameJob TitleCompanyEmail AddressTelephone NumberFax NumberAddressCity State/ProvinceCountry Post Code/ZIPYour Order is subject to our Terms & Conditions as attached hereto.All Forms must have a signature to confirm your order:SignatureWhere did you find us? Google/Search Engine Google Adwords/Online Advertising Article in Trade Journal Press Release Social Media Recommendation Others: ________________________Note: Reports are provided in electronic PDF form. yStats.comwill contact you in the future to provide our free newsletter orother mailings. If you do not wish to receive our newsletter orother mailings, you may advise us of this. Your contact informa-tion will not be sold to other organizations.1) Site Licenses, allowing all users within a given geographicallocation of an organization to access the report, are availablefor double the price.2) Global Site Licenses, allowing all worldwide users of an orga-nization to access the report, are available for triple the price.EU Companiesmust supply VAT NoPurchase Order No(if required)Order Date
  • 11. Twitter LinkedIn Google+ FacebookPhone: +49 (0) 40 - 39 90 68 50Fax: +49 (0) 40 - 39 90 68 51info@ystats.comwww.ystats.com11- -Europe Online Payment Methods Report 2013 - First Half 2013Terms and Conditions1. SCOPE1.1 The following terms and conditions apply to our entire contract (the “Contract”) betweenyStats.com GmbH & Co. KG (hereinafter also referred to as “we” or “us”) with our customersregarding (i) research services, (ii) the purchase of reports, and (iii) any other contractsbetween us and our customers executed by reference to these terms and conditions (anyreports and other services and products which we may make available to the customer undera Contract hereinafter the “Products”).1.2 Any terms and conditions of our customers are hereby expressly rejected. Agreements con-trary to these terms and conditions require our written confirmation. In case of deviationsbetween these terms and conditions and the contents of the Order Forms, the contents ofthe Order Form shall prevail.2. OFFERS, ORDERS2.1 With respect to research services, we usually submit an offer to the customer in the form ofa “Research Order Form” accompanied with a proposal stating the nature of the issue to beresearched, the services to be rendered, the time required for the study and the fee due.2.2 With respect to the purchase of reports, we usually submit an offer to the customer in theform of a “Report Order Form” accompanied with product brochure stating the contents ofthe report and the fee due. In this respect, our customers may chose between two types ofProducts, namely (i) our Product “Market Reports” and (ii) our Product “Full Access GlobalE-Commerce Reports”.2.3 If a customer orders our Product “Market Reports”, the customer gets access to the orderedreport as identified in the Report Order Form and the customer may use that report in accor-dance with Section 4.3 below and the other provisions of the Contract.2.4 If a customer orders our Product “Full Access Global E-Commerce Reports”, the customergets access to any standard reports (for the avoidance of doubt excluding reports publishedin connection with any research services) focussed on the “Internet & E-Commerce” industryas generally published by us during the twelve (12) months prior to the execution of theContract and during the subscription term as identified in the “Report Order Form” as of thedate of the execution of the Contract (i.e. one, two or three years), and the customer mayuse those reports as a “Global Site License” in accordance with Section 4.3 below and theother provisions of the Contract.2.5 Unless expressly agreed otherwise in writing, the contents of our offers may not be madeavailable in whole or in part to any third party outside the organization of the customerwithout our prior written consent.2.6 Our offers are not binding and subject to change without notice until acceptance by thecustomer. Our orders will become legally binding upon acceptance by the customer. A validacceptance requires the execution of our “Research Order Form” or our “Report Order Form”respectively (each such document hereinafter the “Order Form”) by a duly authorized repre-sentative of the customer and the submission of the Order Form to us via facsimile or emailwith pdf-attachment. We will provide the customer with the access data required to accessthe ordered Product(s) with two (2) days as of the execution of the Contract.3. TERMS OF PAYMENT3.1 The contractually negotiated prices are to be derived exclusively from the Order Form and/orthe documents referenced therein.3.2 All prices are net and without transportation costs, if applicable. Value Added Tax, if applica-ble, at the statutory rate shall be added to all fees payable hereunder.3.3 We may demand an additional fee for services that go beyond the scope as agreed under theOrder Form in case such additional Products are requested by the customer.3.4 We will send our invoice to the customer upon execution of the Contract, unless agreedotherwise in the Order Form. In the event that the customer orders our Product “Full AccessGlobal E-Commerce Reports”, we will send our invoice for the first contract year upon exe-cution of the Contract and the invoice(s) for any subsequent contract year(s), if any, uponcommencement of any subsequent contract year.3.5 All payments shall be due and payable within thirty (30) days following the date of ourinvoice without any deductions. The customer will be in default one day after the expiry datewithout any further warning notice being required.3.6 All customers‘ rights of retention or set-off are hereby excluded to the extent that they arenot based on the same contractual relationship. Retentions or set-offs are allowed only if thecustomer‘s claim is nondisputed or has become unappeasable.3.7 In the event of a customer‘s default in payment or other apparent credit unworthiness, allremaining claims against that customer shall become immediately due and payable in full.We shall then be entitled to rescind payment terms previously agreed upon and to demandpayment in advance or other appropriate security with respect to pending deliveries. Acustomer shall be deemed unworthy of credit in particular when he files a petition in ban-kruptcy or composition proceedings.4. INTELLECTUAL PROPERTY RIGHTS AND INDEMNITIES4.1 All copyrights and other intellectual property rights in connection with our Products remainwith us. All data carriers remain our property. The customer may not modify, publish, trans-mit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, orin any way exploit any of the Products made available by us, in whole or in part, except asexpressly permitted under the Contract.4.2 Upon delivery of the Products to the customer and payment of the agreed fee, the customerobtains a non-exclusive, non-transferable, perpetual, worldwide right to use the Productsprovided to the customer for its internal purposes or any additional purposes set out in theOrder Form. A right to resell our Products requires our prior written approval.4.3 In the event that the parties agree on a “Single User License” under the Order Form, thismeans that only one individually named user of an organization shall be entitled to accessthe report. In the event that the parties agree on a “Site License” under the Order Form, thismeans that all users within a given geographical location (as specified in the Order Form)of an organization shall be entitled to access the report. In the event that the parties agreeon a “Global Site License”, this means that all worldwide users of an organization shall beentitled to access the report. In both cases, the term “organization” refers to the company ofthe specific customer only and excludes any third parties including affiliates.4.4 We must expressly be named as the author of any data the customer processes further ascontractually negotiated.5. TECHNICAL INFORMATION5.1 We shall provide our Products in standardized data formats.5.2 The customer must ensure that he has the corresponding technical resources to make use ofthese data. The customer may not derive any claims in this connection on grounds of breachof obligation.6. DEFECTS AS TO QUALITY6.1 No claims for defects as to quality are triggered by insignificant discrepancies between ourproducts and services and the warranted quality or fitness for use.6.2 Likewise, no claims for defects as to quality may be derived from entrepreneurial risks –e.g., with regard to questions of entrepreneurial discretion, an erroneous assessment of themarket situation or the failure to recognize a business action’s merit.6.3 Defect-based claims are further excluded in cases of excessive or improper use or in connec-tion with damages caused by extraordinary conditions not reflected in the Order Form. Thisis also true in cases of subsequent changes made by the customers or third parties unlesssuch changes do not affect the analysis and removal of a given defect.6.4 Claims for defects as to quality expire within one year from the commencement of the legalstatute of limitation. This limitation does not apply to the extent that applicable law stipu-lates a longer period in cases of intentional or grossly negligent breaches of duty on the partof us, fraudulent concealment of a defect and injuries to life, body and health.6.5 Claims for damages and the reimbursement of expenditures are further subject to Section 8.7. LEGAL DEFECTS7.1 We are liable for products and services infringing on third-party rights only if and to theextent that our products and services are used in accordance with the agreed contractualrequirements.7.2 Unless agreed otherwise, our liability for the infringement on third-party rights is limited tothe territory of the European Union and the European Economic Area as well as the place ofits services’ proper use as agreed under the applicable Order.7.3 In the event that a third party asserts claims against the customer, alleging that a serviceperformed by us violates its rights, the customer shall promptly notify us. If a servicerendered by us violates thirdparty rights, we shall choose one of the below actions, dulytaking into consideration the customer’s interests: a) procuring for the customer the right to use the service; b) revising the service to render it free of legal violations; or c) withdrawing the service and refunding to the customer any related compensation paid,as adjusted by an adequate user fee, if we cannot effect another remedy at a reasonableexpense.7.4 Upon our request, the Customer shall assist us with the defense against claims according tothis section 7, with us reimbursing the Customer for any expenditures and costs incurred asa result, although each of the Parties bears the costs of the use of its own personnel.7.5 Claims the Customer may hold for legal defects expire in accordance with Section 6.4.7.6 Claims for damages and the reimbursement of expenditures are further subject to Section 8.8. LIABILITY8.1 In cases of intentional misconduct and gross negligence, we are fully liable pursuant toapplicable law.8.2 Our liability in cases of simple negligence is limited as follows: we are liable only if and tothe extent that we violated a material contractual obligation (cardinal obligation) – i.e., anobligation that (i) the Customer reasonably relied upon at execution of the applicable OrderForm and (ii) was of critical significance to the outcome of performance. As regards propertydamage and financial loss, such liability is limited to typical and foreseeable damages; in noevent will we be liable for any incidental, special, punitive or consequential damages, loss ofprofits or loss of data in such case.8.3 Our liability for damages under warranties (Beschaffenheitsgarantien) is limited to instancesin which the warranty expressly includes such liability.8.4 Claims for the reimbursement of expenditures and other liability claims asserted by theCustomer against us are subject to sections 8.1 through 8.3.9. CONFIDENTIALITY9.1 The Parties shall hold in strict confidence for an indefinite period of time all data andinformation materials of which they gain knowledge as part of a Contract, be it orally, inwriting or otherwise, directly or indirectly, provided that such data or information materialsare designated confidential or must be considered confidential based on their nature, andshall use them exclusively as part of the services covered by the relevant Order. This duty ofconfidentiality excludes data and information materials that: a) were already known or accessible to any third party at the time of disclosure; b) one of the parties legitimately receives from a third party following disclosure, and suchthird party is not bound by a duty of confidentiality in relations with the other Party; c) must be disclosed by order of and to a government agency or another competent thirdparty; and d) must be disclosed to legal or tax advisors of the contractual customer in question forconsulting purposes. In the cases of Sections c) and d), the parties shall (i) promptly inform each other about agiven request and prior to disclosing confidential information, and (ii) limit the disclosure ofconfidential information to the minimum required.9.2 We may use the Customer as a reference so long as no contractual details are divulged.10. JURISDICTION, GOVERNING LAW, MISCELLANEOUS10.1 Place of payment is Hamburg, Germany.10.2 All disputes arising from or in connection with any Contract between the parties shall beresolved through the courts of Hamburg. Governing law is German law.