Aeliapedia: Knowledge  Building with XWiki at  AELIA
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Aeliapedia: Knowledge Building with XWiki at AELIA

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A subsidiary of Lagardere Services, AELIA employs 2000 people covering more than 20 airports located in France, UK, Poland. AELIA launched a corporate initiative to reinforce knowledge sharing and ...

A subsidiary of Lagardere Services, AELIA employs 2000 people covering more than 20 airports located in France, UK, Poland. AELIA launched a corporate initiative to reinforce knowledge sharing and promote communication between services. On March 10th, AELIA will launch AELIAPEDIA, their renewed intranet. It will address all AELIA employees, specifically targeting shop advisers who need to have access to a lot of information to do their work. The group chose XWIKI Enterprise Manager to facilitate knowledge building and streamline communication through an easy to use interface totally integrated in the existing information system, at a reduced cost. The call will begin with a presentation on the project stakes and its first results delivered by Jean LEROUX ( AELIA's CIO). Ludovic Dubost (XWIKI's CEO) will then present the suggested solution and its implementation.

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    Aeliapedia: Knowledge  Building with XWiki at  AELIA Aeliapedia: Knowledge Building with XWiki at AELIA Presentation Transcript

    • Aeliapedia: Knowledge Building with XWiki at AELIA Jean Leroux, DSI (Aelia) Ludovic Dubost, CEO (XWiki SAS) OW2 Annual Conference will be held on April 1-2, 2009
    • Aelia One of the leaders in travel • retail business, operating in duty free environments Subsidiary of Lagardere Group • Turnover: 600 M€ • 161 sales outlets • 2 000 employees • 5 countries • 22 airports • 5 ferries • 2 railway stations • 2
    • Information management in business A growing volume of unstructured information • A significant amount of time spent searching for documents • A need for structure and organization • An insufficient traditional organization into electronic files • Knowledge that can get diluted over time • Transmission of knowledge not formalized • A new challenge: transferring know-how to other cultures • 3
    • Aeliapedia in 5 steps A business tool: a source of information (products, operations, • promotions, etc.) unique and shared, also available on the CASH REGISTERS A tool for transversality • Unified information, reliable, updated and easily accessible • Search feature • Important themes accessible in one click • A tool to reduce mail traffic and paper consumption • 4
    • The Aeliapedian’s Profile Occasional Readers Mediator contributor Available to them is all the information they need to Responsible for a group of They can react to the content work (products cards, contributors, they ensure the of some pages by posting promotions, etc.). reliability of online content comments and via forums. and manage the comments added on the pages of which they are responsible. Administrator Contributor They manage the rights of the They develop content within users and organize the portals their field (ex: products cards, and spaces (create, delete, SAP user guide, customs, HR etc.). documentation, etc.) 5
    • Outlook 2012 AELIA’s main communication tool 2011 Opening to the outside 2010 Culture AELIAPEDIA 2009 Launch and learning 6
    • Key success factors Reasonable cost • XWiki allow connecting the company's LDAP directory with the wiki • User access rights • Aelia was looking for professional support • 7
    • Aeliapedia was launched on March 23 Number of pages views the first week: more than 5,000 • Number of views of the homepage : more than 15,500 • Use of the search engine: more than ,3000 requests • Number of product sheets views: more than 2,000 • More than 7,000 user profiles were consulted • Number of existing pages: more than 4,000 • 8
    • XWiki SAS Open Source Startup founded in 2004 by Ludovic Dubost • – We build wiki-based collaboration solutions – Collaboration, a key for the success of organizations 15,000 downloads per month • Important partners • Main customers • 2008 Turnover: 800 Keuros • 9
    • XWiki Enterprise Manager (1/2) Easily manage a wiki farm • 10
    • XWiki Enterprise Manager (2/2) Wiki management • – Wiki creation – Wiki templates and templates creation – Archive and delete – Global search Centralized user management • – Create users – Manage user rights – User groups Activity indicators and statistics • – Dashboard – Overview – Statistics 11
    • XEM for Aeliapedia: Design Wikipedia inspired design • – Sobriety – Push the content forward Respect Aelia's visual identity • Possibility to customize the intranet • – Colors – Logo – ... 12
    • Aeliapedia: Homepage 13
    • XEM for Aeliapedia: Navigation Efforts have been made on navigation • – Cross-wiki search – Transparent navigation between the farm's different wikis – Each wiki homepage is a portal 14
    • Aeliapedia: Search engine 15
    • Aeliapedia: Portals 16
    • XEM for Aeliapedia: Content XWiki and structured data • – Product sheets – Sales outlet cards – User profiles – ... Data export (.csv) • Various types of content • – Multilingual lexicon – Photos and logos albums – Blog Aelia news – ... 17
    • Aeliapedia: Product Sheet 18
    • Aeliapedia: User Profile 19
    • XEM pour Aeliapedia: Integration LDAP integration • – Automatic import of the users (and of their personal data) – Deleting inactive accounts – Groups creation and management (marketing, DOSI...) Rights management • – Precise rights management: for users and groups depending on wikis 20
    • Aeliapedia: Directory 21
    • Thanks for your attention. Any Question? OW2 Annual Conference will be held on April 1-2, 2009