Bpo issues
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Bpo issues

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Bpo issues Bpo issues Presentation Transcript

  • By Sourabh , Rupaliand Thilak
    TO TEST OR NOT TO TEST
  • LIFE AT A BPO
    An employee in a BPO faces following stressful situations :
    Long Night Shift
    Irate Customers
    Undisciplined Lifestyle
    The salary is good but the stress and the money drives the employee towards High Risk Behaviors
  • LIFE AT A BPO
    The United Nations Office for Drugs and Crime reports many incidents of alcohol and drug abuse and HIV/AIDS .
    To curb such behavior , BPOs were considering conducting random alcohol tests and HIV testing
    The alcohol tests were not an issue but the HIV tests were .
  • LIFE AT A BPO
    There was apprehension on misuse of collected data i.e. discrimination at workplace, or dismissal of the infected employee .
    If this information was made public , the employee would face social ostracism .
    Concerns that excess policing would hurt employee morale and amplify attrition .
  • What are the specific problems addressed in this case ?
  • Employee Burn out.
    Mental and Physical exhaustion.
    Personal habits and Undisciplined lifestyle of some employees.
    Alcoholism, Substance abuse, HIV/AIDS and Promiscuity.
    Decrease in Productivity, Increase in Crimes
    Stigma associated with HIV testing.
    Lack of communication.
  • Given such a scenario, what steps would you take to lessen the impact of these circumstances?
  • Stress Management Techniques
    -Practicing Yoga
    -Adopting A Healthy Lifestyle
    Work-Life Balance
    -Boost Employee Morale
    Educative Sessions
    -Sex, drugs, alcohol
    Counselors
    Blanket HIV Testing - Not Random
    Effective Communication
    -Assure Anonymity
    -Job Security
  • THANK YOU
    STOP THE STIGMA