By Sourabh , Rupaliand Thilak TO TEST OR NOT TO TEST
LIFE AT A BPO An employee in a BPO faces following stressful situations : Long Night Shift Irate Customers Undisciplined Lifestyle The salary is good but the stress and the money drives the employee towards High Risk Behaviors
LIFE AT A BPO The United Nations Office for Drugs and Crime reports many incidents of alcohol and drug abuse and HIV/AIDS . To curb such behavior , BPOs were considering conducting random alcohol tests and HIV testing The alcohol tests were not an issue but the HIV tests were .
LIFE AT A BPO There was apprehension on misuse of collected data i.e. discrimination at workplace, or dismissal of the infected employee . If this information was made public , the employee would face social ostracism . Concerns that excess policing would hurt employee morale and amplify attrition .
What are the specific problems addressed in this case ?
Employee Burn out. Mental and Physical exhaustion. Personal habits and Undisciplined lifestyle of some employees. Alcoholism, Substance abuse, HIV/AIDS and Promiscuity. Decrease in Productivity, Increase in Crimes Stigma associated with HIV testing. Lack of communication.
Given such a scenario, what steps would you take to lessen the impact of these circumstances?
Stress Management Techniques -Practicing Yoga -Adopting A Healthy Lifestyle Work-Life Balance -Boost Employee Morale Educative Sessions -Sex, drugs, alcohol Counselors Blanket HIV Testing - Not Random Effective Communication -Assure Anonymity -Job Security