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Road2Lean


Lean and Agile Communities
Key to motivation and success



Christian Schmidkonz
Chief Development Architect, SAP AG

Products & Solutions LEAN Center
Agile Center of Expertise


Lionel Passerino
Lean/Scrum Mentor, SAP AG

Lean Core Team
SAP Business ByDesign
The Lean Thinking House describes our
  „complete picture“ of Lean




                                                        Maximize Customer Value and Speed
                                                                                                    Prioritized
                                                                                                    Backlog at
                                                                                                    All Times
                                                                                                                   Usable
                                                                                         Q/C/D
                                                                                                                  Software
                                                                                      in One Hand
                                                                             Employee                             each Takt     Continuous
                                                                                                                               improvement
                                                                            Empowerme                  Takt                     Process and
                                                                                nt        Cross                   Transparency    Sructure
                                                                                       Functional                 on Processes
                                                                                                                   and Product
                                                                                         Team                        Maturity
                                                                                                    Standard
                                                                                                    Process
                                                                                                                                                KAIZEN/
                               Respect for
                                                                                                                                               Continuous
                                 People
                                                                            JIT principles                                                   Improvement
                                                                            Eliminate waste




                                                                            Lean Leadership




© SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 1
Our 9 lean core elements serve as the
  common framework for implementing Lean



                                                                            Prioritized
                                                                           backlog at all
                                                                              times
                                                                                                Usable
                                                      Q/C/D in one
                                                                                            software each
                                                         hand
                                                                                                 Takt
                                                                                                             Continuous
                      Employee
                                                                               Takt                         improvement
                    empowerment
                                                                                                              process
                                                        Cross                               Transparency
                                                      functional                             on product/
                                                        Team                                  process
                                                    “Team of ten”                             maturity
                                                                             Standard
                                                                             process




© SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 2
Change to Lean Development Model involve
  many people in our development organization

                             18000

                             16000

                             14000

                             12000
                                                                                                 Number of
                             10000                                                               employees

                                8000                                                              Development
                                                                                                  Lean/Scrum
                                6000

                                4000

                                2000

                                         0
                                          2006                    2007     2008   2009   2010*
*) Number of employees estimated
© SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 3
Challenges and motivation for a continued
  engagement of employees with Lean

  Challenges
   Fast and large scale change project
   Accelerate learning
   Sustainable implementation of Lean Thinking

  Risks
   Proforma/flaccid implementation
   Not enough support
   Returning to old habits




© SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 4
Different types of Communities at SAP



                                                                            Coffee
                                                                                       Events with
                  Powwows                                                   Corner
                                                                                        Externals
                                                                           Sessions




                       Round                                               Community     Social
                       Tables                                               Platform     Events
© SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 5
Powwow –
  Employees meet Senior Management

  Participants
   Lean Owner of the invited group
   Bigger group of 50 – 100 participants

  Format
   1 to 2 hours
   Short recounting status quo by management
   Maybe topic driven
   Followed by a free Q and A




                        Direct feedback to the Senior Manager in charge of the Lean Implementation
                        Address complaints

                        Managers really need to take care of feedback and complaints



© SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 6
Coffee Corner Session –
  Employees meet Senior Management

  Participants
   Small group ~20 participants
   Senior and Vice Presidents of the invited
     group or across organization

  Format
   30 minutes per month in the coffee corner
   Free Q and A Session
   Open questions and general feedback is
     recorded on a flip chart or whiteboard.

  Also called Whiteboard Sessions



                        Direct channel to Senior Management

                        Ensure open questions are followed up and
                        answers provided


© SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 7
Events with Externals –
  Hosting Events like the German Scrum Group

  Participants
   ~25 externals
   ~25 employees

  Format
   1 day with an Open Space Agenda




                        Intense exchange and diversity of
                        involved external participants

                        Limited number of participants
                        Promotion by freelancers


© SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 8
Events with Externals –
  Meeting other companies

  Participants
   Limited to experienced mentors
   Three to five colleagues

  Format
   On-site visit
   2 hours to a full day experience
     exchange




                        Intensive exchange among peers
                        Covering topics like HR

                        Choose the right topic in advance to get value add



© SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 9
Events with Externals –
  Employees invite Experts

  Participants
   Invited external experts
   Large auditorium

  Format
   1,5 to 2 hours presentation
   Q and A Session
   Recorded and shared among colleagues




                        Authentic and motivating speakers
                        Inspiration for the day-to-day business

                        Be sure of the right message they convey



© SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 10
Round Tables –
  Learning from each other

  Participants
   Small group sharing the same role from the
     same unit, e.g.
     •    Scrum Masters
     •    Product Owners
   Involve Lean/Scrum Mentors

  Format
   Initiated and organized by the group
     themselves
   1 hour biweekly




                        Exchange of experience and best practices among colleagues
                        Open discussion of challenges with the Lean implementation

                        Ensure transfer of the lessons learned and check regularly the
                        value of these meetings


© SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 11
Community Platform –
  Facilitate internal, cross unit exchange

  Participants
   Scrum Masters
   Product Owners
   All colleagues

  Tool
   Web 2.0 Application supporting
     • Discussions
     • Blogs
     • News
     • Polls



                        Everyone can participate, across units and time
                        zones

                        Critical number of contributing colleagues necessary
                        Moderators/Coordinators required


© SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 12
Social Events –
  Facilitate internal, cross unit exchange

  Participants
   All interested colleagues at one location

  Format
   2 hours evening event in the canteen
   Start with one presentation of the topic list
   Q and A and free exchange
   Bring some sweets ;-)




                        Everyone can participate across units
                        Practical and attractive topics

                        Presentation is the teaser for the participant to show up



© SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 13
Summary –
  Collaboration is essential




                                     Communities
                                      work well,
                                      are necessary and important

                                     Communities
                                      require constant support of
                                      passionate participants to
                                      attract more and more colleagues
                                      and time to learn and implement




© SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 14
Thank you!
                                                                            Christian Schmidkonz
                                                                            Products & Solutions LEAN Center
                                                                            Agile Center of Expertise

                                                                            Dietmar-Hopp-Allee 16
                                                                            69190 Walldorf

                                                                            christian.schmidkonz@sap.com
                                                                            www.sap.com




                                                                            Lionel Passerino
                                                                            Lean Core Team
                                                                            Business ByDesign
© SAP AG 2009, C.Schmidkonz / Page 15

                                                                            Dietmar-Hopp-Allee 16
                                                                            69190 Walldorf

                                                                            lionel.passerino@sap.com
                                                                            www.sap.com




© SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 15
© Copyright 2010 SAP AG
  All Rights Reserved

  No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein
  may be changed without prior notice.
  Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.
  Microsoft, Windows, Excel, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation.
  IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System z10, System z9, z10, z9, iSeries, pSeries, xSeries, zSeries,
  eServer, z/VM, z/OS, i5/OS, S/390, OS/390, OS/400, AS/400, S/390 Parallel Enterprise Server, PowerVM, Power Architecture, POWER6+, POWER6, POWER5+,
  POWER5, POWER, OpenPower, PowerPC, BatchPipes, BladeCenter, System Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, Parallel Sysplex,
  MVS/ESA, AIX, Intelligent Miner, WebSphere, Netfinity, Tivoli and Informix are trademarks or registered trademarks of IBM Corporation.
  Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.
  Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States and/or other
  countries.
  Oracle is a registered trademark of Oracle Corporation.
  UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group.
  Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems, Inc.
  HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C®, World Wide Web Consortium, Massachusetts Institute of Technology.
  Java is a registered trademark of Sun Microsystems, Inc.
  JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape.
  SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP Business ByDesign, and other SAP products and services mentioned herein as well as their respective
  logos are trademarks or registered trademarks of SAP AG in Germany and other countries.
  Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business Objects products and
  services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects S.A. in the United States and in other countries.
  Business Objects is an SAP company.
  All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only.
  National product specifications may vary.
  These materials are subject to change without notice. These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only,
  without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group
  products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed
  as constituting an additional warrant.




© SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 16

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Communities@sap

  • 1. Road2Lean Lean and Agile Communities Key to motivation and success Christian Schmidkonz Chief Development Architect, SAP AG Products & Solutions LEAN Center Agile Center of Expertise Lionel Passerino Lean/Scrum Mentor, SAP AG Lean Core Team SAP Business ByDesign
  • 2. The Lean Thinking House describes our „complete picture“ of Lean Maximize Customer Value and Speed Prioritized Backlog at All Times Usable Q/C/D Software in One Hand Employee each Takt Continuous improvement Empowerme Takt Process and nt Cross Transparency Sructure Functional on Processes and Product Team Maturity Standard Process KAIZEN/ Respect for Continuous People  JIT principles Improvement  Eliminate waste Lean Leadership © SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 1
  • 3. Our 9 lean core elements serve as the common framework for implementing Lean Prioritized backlog at all times Usable Q/C/D in one software each hand Takt Continuous Employee Takt improvement empowerment process Cross Transparency functional on product/ Team process “Team of ten” maturity Standard process © SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 2
  • 4. Change to Lean Development Model involve many people in our development organization 18000 16000 14000 12000 Number of 10000 employees 8000 Development Lean/Scrum 6000 4000 2000 0 2006 2007 2008 2009 2010* *) Number of employees estimated © SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 3
  • 5. Challenges and motivation for a continued engagement of employees with Lean Challenges  Fast and large scale change project  Accelerate learning  Sustainable implementation of Lean Thinking Risks  Proforma/flaccid implementation  Not enough support  Returning to old habits © SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 4
  • 6. Different types of Communities at SAP Coffee Events with Powwows Corner Externals Sessions Round Community Social Tables Platform Events © SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 5
  • 7. Powwow – Employees meet Senior Management Participants  Lean Owner of the invited group  Bigger group of 50 – 100 participants Format  1 to 2 hours  Short recounting status quo by management  Maybe topic driven  Followed by a free Q and A Direct feedback to the Senior Manager in charge of the Lean Implementation Address complaints Managers really need to take care of feedback and complaints © SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 6
  • 8. Coffee Corner Session – Employees meet Senior Management Participants  Small group ~20 participants  Senior and Vice Presidents of the invited group or across organization Format  30 minutes per month in the coffee corner  Free Q and A Session  Open questions and general feedback is recorded on a flip chart or whiteboard. Also called Whiteboard Sessions Direct channel to Senior Management Ensure open questions are followed up and answers provided © SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 7
  • 9. Events with Externals – Hosting Events like the German Scrum Group Participants  ~25 externals  ~25 employees Format  1 day with an Open Space Agenda Intense exchange and diversity of involved external participants Limited number of participants Promotion by freelancers © SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 8
  • 10. Events with Externals – Meeting other companies Participants  Limited to experienced mentors  Three to five colleagues Format  On-site visit  2 hours to a full day experience exchange Intensive exchange among peers Covering topics like HR Choose the right topic in advance to get value add © SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 9
  • 11. Events with Externals – Employees invite Experts Participants  Invited external experts  Large auditorium Format  1,5 to 2 hours presentation  Q and A Session  Recorded and shared among colleagues Authentic and motivating speakers Inspiration for the day-to-day business Be sure of the right message they convey © SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 10
  • 12. Round Tables – Learning from each other Participants  Small group sharing the same role from the same unit, e.g. • Scrum Masters • Product Owners  Involve Lean/Scrum Mentors Format  Initiated and organized by the group themselves  1 hour biweekly Exchange of experience and best practices among colleagues Open discussion of challenges with the Lean implementation Ensure transfer of the lessons learned and check regularly the value of these meetings © SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 11
  • 13. Community Platform – Facilitate internal, cross unit exchange Participants  Scrum Masters  Product Owners  All colleagues Tool  Web 2.0 Application supporting • Discussions • Blogs • News • Polls Everyone can participate, across units and time zones Critical number of contributing colleagues necessary Moderators/Coordinators required © SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 12
  • 14. Social Events – Facilitate internal, cross unit exchange Participants  All interested colleagues at one location Format  2 hours evening event in the canteen  Start with one presentation of the topic list  Q and A and free exchange  Bring some sweets ;-) Everyone can participate across units Practical and attractive topics Presentation is the teaser for the participant to show up © SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 13
  • 15. Summary – Collaboration is essential Communities  work well,  are necessary and important Communities  require constant support of  passionate participants to  attract more and more colleagues  and time to learn and implement © SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 14
  • 16. Thank you! Christian Schmidkonz Products & Solutions LEAN Center Agile Center of Expertise Dietmar-Hopp-Allee 16 69190 Walldorf christian.schmidkonz@sap.com www.sap.com Lionel Passerino Lean Core Team Business ByDesign © SAP AG 2009, C.Schmidkonz / Page 15 Dietmar-Hopp-Allee 16 69190 Walldorf lionel.passerino@sap.com www.sap.com © SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 15
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