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Telepresence Debate
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  • JennHow many people have heard of telepresence? What do you think telepresence is?Interactive, telecommunication technologyAllows person to feel as if they were present-Allows participants located at different sites to interact Facilities a virtual visual meeting environmentUsers: Large enterprises, education, telemedicineBusiness meetings, educational training, surveillance, emergency response and security
  • - Participants have a microphone, speakers and a video camera mounted on the computer- Two-way video and audio transmission simultaneously
  • -used for controlling multimedia communication sessions such as voice and video calls over Internet Protocol (IP)-Creating, modifying and terminating two-party (unicast) or multiparty (multicast) sessions consisting of one or several media streams-The modification can involve changing addresses or ports, inviting more participants, adding or deleting media streams, etc.
  • Face to face communicationEmotion, body language, interpretation-No distractions -No delay in interaction -Eye contact & gaze awareness VideoconferencingUse of webcamSound originates from one areaHard to see everyone on screenNot authentic way of communicating
  • -people may like the traveling (an aspect of why they wanted to work there)-Systems don’t interact, interoperability?-Connectivity, compatibility, bandwidth
  • -equipment, network, and management-Fixed cost, variable IT costs: IT Staff, Infrastructure, bandwidth, electricity-additional network infrastructure-Cost to produce technologies & to ship them, cost to run it – uses electricityUp to $340,0003200 system -$340,0003000 system -$300,0001000 system -$34,000In DevelopmentHome office -$15,000Consumer -$5,000Rentable sites$300 to $900 per hourDepends on room size
  • -travel: air, car
  • Business efficiencyFaster decisions, subject matter experts, stakeholder collaborationCollaboration experienceGlobal communityTrust and understanding, management for expansion, unify global resources, integrated global corporate balanceFlexible data sharingFlexible image sharingInformation access External connectivity Additional audio channelsUser support availability Improved productivity Revenue and competitiveness improvements Faster decision making on critical business issuesImproved product development cyclesBetter management of clinical trialsCloser coordination of manufacturing processEnhanced communication with supply chainBetter management of global expansionHigher quality communication with agenciesAchieve greater corporate balance with better unifying global resources
  • ASK: What do you think? If you had to make the decision to purchase a system, would you?Would you be comfortable using it for your future job?-Only consider the use of telepresence systems where you will gain from their true strengths. Specifically, where you have at least two locations with relatively non-mobile personnel that frequently need to communicate with each other on a one-toone basis. -Do not purchase telepresence systems because your current, legacy video conferencing systems are underutilized or unreliable. If those are your problems then seek an expert to help address them. Or in other words, if the plumbing in your house is bad there is no need to buy a new, more expensive house to fix it - get a plumber instead.-Determine if you want to utilize (and pay for) outside operator or "concierge" services. If so, select a system that has such a service available as an option. If not, or if this is a security concern, avoid those systems where it is a requirement.-Do not purchase any manufacturer's system that has features you currently need "on their roadmap." Assume that what they offer today is what you will have to live with for quite some time.-If you intend to use the systems in large cities where the cost of real estate is at a premium, look for systems that allow their room to be utilized for more than just telepresence meetings. Be sure you can make use of the room for more than six people and for meetings that do not involve telepresence.-Do not make the mistake of looking solely at the start-up costs of telepresence systems. Factor in the cost of support, operator services, required network upgrades, bandwidth, and real estate. Specifically regarding bandwidth, look for systems that will allow you to scale the bandwidth up or down per your individual needs on a day to day basis. Avoid systems that lock you into the maximum requirement at all times.-Look for systems that can provide interoperability with both telepresence systems of other manufacturers and traditional video conference systems.-If you currently use a management system or software program for your existing video conference units or meeting rooms be sure to purchase a telepresence system that works with that system and does not require the installation of a separate one.-When evaluating a manufacturer's telepresence offering, be sure to "pull the plug" on the system - simulating a power failure - and timing how long it takes to reboot from scratch. Despite any reliability claims the manufacturers may make, codecs sometimes need to be rebooted - usually when the participants are already in the room for a meeting and are very impatient about the interruption. Full reset times of more than 1 to 1.5 minutes are inappropriate for the mission critical uses that telepresence is meant to support.


  • 1. Telepresence
    Jennifer Noinaj, Crystal Ye
    BA354 – 03/18/10
    I am srslyconducting bizness
  • 2. Agenda
    What is telepresence?
    Who are its users?
    How is it different from traditional video conferencing?
    What are some of the benefits?
    What are some of the drawbacks?
    Factors to consider
    Follow along:
  • 3. Crystal
  • 4. Jenn
  • 5. What is Telepresence?
    Immersive telecommunication
    Interaction between different sites
    Virtual visual meeting environment
    Higher level of videoconferencing
  • 6. HD 1080p
    TV Screens
    Professional Grade Cameras
    Surround Sound
    Bandwidth Requirements
    Optimal Lighting
    1 Mbps to 20 Mbps
  • 7. Session Initiation Protocol
    Signaling protocol
    Controls multimedia communication sessions over IP
    Creates, modifies, and terminates two-party or multiparty sessions
    Applications: Video conferencing, streaming multimedia, instant messaging, online gaming
  • 8. Communication
    Human Experience
    Social connection
    Natural sound and vision
    Body language
    Better customer and partner relationships
  • 9. Jenn says NO!
    Lack of physical interaction
    Resistance to change
    Appearance consciousness
    Compatibility issues
  • 10. Costs
    18-person Room Setup
    Cisco: $340,000
    HP: $349,000
    HD Workstation: $8,000
    Fixed & variable IT costs
    All-inclusive setup: $12,000 to $28,000/mo
    HP: Fiber-optic network
    Cisco: Contract to AT&T
    Requires 1MBps to 20MBps of IP calling rates
    Environmentally unfriendly
  • 11. Crystal neighs!
    Return on investment: $340,000
    One-night domestic, business trip: coach, mid-priced hotels, meals, rental car: ~$1,000
    Executive travel: ~$2,000
    US$261 billion on travel
    Mid-sized company: 100 people traveling 5 nights/yr ~$500,000
    ~12 – 28 people traveling/mo
    Eliminate unnecessary costs
    Travel, lower carbon emissions
  • 12. Productivity
    Business efficiency
    Sharing resources and information
    Accessing expertise
    Crisis management
    Increased oversight
  • 13. Denied!
    Under-used implementation
    Lack of training/support personnel
    Lack of managerial backing
    Poor acceptance from end users
  • 14. Should you buy a system?
    Needs to fit with current and future business goals
    Interoperability with current and client systems
    Acceptable trade-offs
    Hidden costs
    Quality, flexibility, and manageability
    Wat I do?
  • 15. Questions?