„Alte“ mobile Websites durch touchscreen-taugliche und leistungsstärkere ersetzt.
From User Studies to User Experience User-Centered Design of Next-Generation Catalogs and other Emerging Library Services Anne Christensen State and University Library Hamburg, Germany Digital Libraries à la Carte 2010 Tilburg University, The Netherlands, July 30
„ What I really like is that you actually involve people who are going to suffer from the system.“ Student in focus group for beluga, January 2009
Methods of user-centered design Focus groups Anthropological studies Usability Tests
Anthropological Studies (examples) Foster, Nancy F, and Susan Gibbons. Studying Students: The Undergraduate Research Project at the University of Rochester . Chicago: Association of College and Research Libraries, 2007 Akselbo, Jeppe L. The Hybrid Library - from the Users' Perspective: A Report for the Deff Project "the Loaners' Expectations and Demands for the Hybrid Library" . Århus: Statsbiblioteket, 2006
Focus groups with both faculty and students, 35 participants, focus on reference management and social functionality students got paid 30 € for 2 hours Usability Tests for prototypes 0.5 and 0.7 15 students participated, got paid 20 € for 1 hour supported by Usability Lab at the Department of Information Science
„ Everything you always wanted to know about the catalog“
Making of the catalog
Who is entering the data?
Who decides what subject headings are used?
Comprehensiveness and delivery
Which libraries does the catalog cover?
What exactly does the catalog contain? Are articles included?
Will I find everything on my topic?
How do I obtain the books I want?
Who decides how the results are sorted?
Are there any conventions for entering the name of an author?
How do I know if the term I used for searching was correct?
Not just a list
Why aren‘t books on the same topic linked to each other?
How do I know if this book is suitable for my paper?
How can I see if something is a good introduction to my topic?
Results and conclusions from our and other research Good synopsis of various studies! Dickey, Timothy J, and Lynn S. Connaway. The Digital Information Seeker: Report of the Findings from Selected Oclc, Rin, and Jisc User Behaviour Projects . Bristol, England: HEFCE, 2010.
1/10 Students expect ready bibliographies. „ What I would like to see are lists of books for my topic.“
Best practice: Wiwi-Werkbank http://wiwi-werkbank.de/
beluga: drilldown „Genre“, but metadata is insufficient
3/10 Users are sensitive to the neutrality of the catalog and the quality of its content.
Enrich carefully „ Please don‘t mash it up with Amazon book reviews and other information from commercial sites Studierende und Lehrende in beluga-Fokusgruppen „ Why pull all sorts of s**** into the catalog when you have a table of contents or a link to Google Book Search?“
Trust and quality are main concerns of researchers regarding 2.0 and open science tools. Procter, R.; Williams, R.; Stewart, J.: If you build it, will they come? How researchers perceive and use web 2.0. Research Information Network. 2010.
Mobile Services http://www.lib.ncsu.edu/m/about.html http://cf.uba.uva.nl/mobiel/ Mobile Site Application
Mobile Services Screenshots: Regina Pfeifenberger, InetBib2010
Mobile Services http://www.bsb-muenchen.de/Mobile-App-Famous-books-Tre.virtuelle-angebote-app.0.html http://mobil.uni-koeln.de Mobile: 5 catalog queries per day Website: 6642 catalog queries per day
Aalen, Ida: I've got Google, why do I need you? URL: http://www.slideshare.net/idaiskald/ive-got-google-why-do-i-need-you
Dickey, Timothy J. Connaway, Lynn S.: The Digital Information Seeker: Report of the Findings from Selected OCLC, Rin, and Jisc User Behaviour Projects. Bristol, England: HEFCE, 2010. URL: http://www.jisc.ac.uk/publications/reports/2010/digitalinformationseekers.aspx
Foster, Nancy F., Gibbons, S.: Studying Students: The Undergraduate Research Project at the University of Rochester. Chicago: Association of College and Research Libraries, 2007. URL: http://docushare.lib.rochester.edu/docushare/dsweb/View/Collection-4436
Procter, R.; Williams, R.; Stewart, J.: If you build it, will they come? How researchers perceive and use web 2.0. Research Information Network. 2010. URL: http://www.rin.ac.uk/system/files/attachments/web_2.0_screen.pdf
Rowlands, I., Nicholas, D., Williams, P.: Information behaviour of the researcher of the future - Executive summary. CIBER/JISC, 2007. URL: http://www.jisc.ac.uk/media/documents/programmes/reppres/gg_final_keynote_11012008.pdf
User Experience: Weblog „Designing Better Libraries“: URL