From User Studies to User Experience User-Centered Design of Next-Generation Catalogs and other Emerging Library Services ...
Agenda <ul><li>What and why: Next generation catalogs and user experience </li></ul><ul><li>Methods of user-centered desig...
Additional „layers“ for discovery of catalog and other data. Integrated Library System Next generation catalog ACQ CAT OUS...
More than just some lipstick on the pig.
<ul><li>Which features do you connect with „next generation“ library services? </li></ul>
Export Relevance Ranking Browsing Mashups Spell checking Reference Management Catalog enrichment Visualization
Easy  Quick Comprehensive Inspiring Likeable          User Experience 
Why we should care:
http://www.slideshare.net/idaiskald/ive-got-google-why-do-i-need-you
http://www.slideshare.net/idaiskald/ive-got-google-why-do-i-need-you
<ul><li>Homegrown next generation catalog </li></ul><ul><li>Technology: Solr, Catalyst, Starfish (metadata normalization) ...
„ What I really like is that you actually involve people who are going to suffer from the system.“ Student in focus group ...
Methods of user-centered design Focus groups Anthropological studies Usability Tests
Anthropological Studies (examples) Foster, Nancy F, and Susan Gibbons.  Studying Students: The Undergraduate Research Proj...
Focus groups with both faculty and students, 35 participants, focus on reference management and social functionality stude...
„ Everything you always wanted to know about the catalog“ <ul><li>Making of the catalog </li></ul><ul><li>Who is entering ...
Results and conclusions from our and other research  Good synopsis of various studies! Dickey, Timothy J, and Lynn S. Conn...
1/10 Students expect ready bibliographies. „ What I would like to see are lists of books for my topic.“
Best practice: Wiwi-Werkbank  http://wiwi-werkbank.de/
2/10 Users don‘t always understand our metadata.
Sometimes a cover helps
beluga: drilldown „Genre“, but metadata is insufficient
3/10 Users are sensitive to the neutrality of the catalog and the quality of its content.
Enrich carefully „ Please don‘t mash it up with Amazon book reviews and other information from commercial sites Studierend...
4/10 Students and faculty seek serendipity.
Best Practice: Shelf browsing http://www.opl.on.ca/
5/10 Being like Google is very unfamiliar. „ Where is the advanced search?“
Best Practice: Simple interface with a „safety net“ http://yufind.library.yale.edu/yufind/
6/10 Don‘t expect the catalog to become a social platform. „ Would rather write something about the book in Moodle“
Credit points or ILL-vouchers are no suitable incentive for creation of content.
   Opinions of fellow students and professors do seem to matter.
The social stuff happens elsewhere.
Library catalogs as aggregators for user-generated content related to books etc.?
Best Practice: „Mini catalog“ with selected material and social features http://ub.meduniwien.ac.at/wpopac/
7/10 Sharing lists and recommendations are highly controversial.
beluga: Sharing still pending
Sharing lists „ My lists are pretty intimate.“ „ I don‘t want to do all  the work for   people.“ Student and teacher in fo...
Also controversial: Recommendations „ Professors are scarcely up to date“ Students in focus group for beluga, January 2009...
Shared lists and recommendations would be a good starting point for unexperienced searchers.
„ How do I know if I picked the right term?“ 8/10 Expectations regarding the „search experience“ are very high. „ Who deci...
Give users feedback about their search terms   Spell checking   Autocompletion   Faceted Browsing     Integration of t...
Bibliographic data is not sufficient for powerful relevance ranking. Number of copies Circulation data Citations Publisher...
Helpful or patronizing?
Personalization might be an answer, but it‘s also controversial.
9/10 Users want more electronic resources, but need easier access.
Best Practice: Include as much digital content as possible http://trove.nla.gov.au/
Best Practice: Limit search to material available online http://www.lib.ncsu.edu/catalog/
10/10 Don‘t forget the delivery in all the discovery!
Best Practice: Visualization of available copies on a map http://libris.kb.se/
Summary <ul><li>Social features have not  kept their promise so far. </li></ul><ul><li>There are ample possibilites for en...
Discovery solutions:  Wide variety of commercial and open source products
Next generation catalog:  Hall of Fame Make Buy
http://www.flickr.com/photos/dcmarkie/315868918/   When did libraries stop to create their own tools?
It‘s time for disruption and diversity.
Next Generation Catalogs in Europe http://www.communitywalk.com/next_generation_catalogs_in_europe/next_generation_catalog...
Whether you make it or buy it:
...know how your users work
http://www.flickr.com/photos/chberge/3803475294/   Speed
http://webcat.hud.ac.uk/perl/colour.pl?hex=EE4000   Serendipity
http://www.flickr.com/photos/shivaj/2079666354/   Trust
Trust and quality are main concerns of researchers regarding 2.0 and open science tools. Procter, R.; Williams, R.; Stewar...
...know where they fail.
How to cite? How to get it? How to ask? How to choose?
... make sure to safe their time.
Integration with Course Management Systems
Integration with VREs http://www.sysmo-db.org/demo
Controversial: Need for library instruction
...do something nice for them.
Mobile Services http://www.lib.ncsu.edu/m/about.html http://cf.uba.uva.nl/mobiel/   Mobile Site Application
Mobile Services Screenshots: Regina Pfeifenberger,  InetBib2010
Mobile Services http://www.bsb-muenchen.de/Mobile-App-Famous-books-Tre.virtuelle-angebote-app.0.html   http://mobil.uni-ko...
Encourage feedback and participation.
Thank you! Anne Christensen [email_address] I am xenzen on  Twitter  &  Slideshare
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From User Studies to User Experience: User-Centered Design of Next-Generation Catalogs and other Emerging Library Services

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Presentation at the Ticer Summer Course "Digital Libraries à la Carte", Tilburg (The Netherlands), July 30, 2010

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  • From User Studies to User Experience: User-Centered Design of Next-Generation Catalogs and other Emerging Library Services

    1. 1. From User Studies to User Experience User-Centered Design of Next-Generation Catalogs and other Emerging Library Services Anne Christensen State and University Library Hamburg, Germany Digital Libraries à la Carte 2010 Tilburg University, The Netherlands, July 30
    2. 2. Agenda <ul><li>What and why: Next generation catalogs and user experience </li></ul><ul><li>Methods of user-centered design </li></ul><ul><li>Results from research in Hamburg and other projects </li></ul><ul><li>Conclusions and discussion </li></ul>
    3. 3. Additional „layers“ for discovery of catalog and other data. Integrated Library System Next generation catalog ACQ CAT OUS OPC
    4. 4. More than just some lipstick on the pig.
    5. 5. <ul><li>Which features do you connect with „next generation“ library services? </li></ul>
    6. 6. Export Relevance Ranking Browsing Mashups Spell checking Reference Management Catalog enrichment Visualization
    7. 7. Easy Quick Comprehensive Inspiring Likeable      User Experience 
    8. 8. Why we should care:
    9. 9. http://www.slideshare.net/idaiskald/ive-got-google-why-do-i-need-you
    10. 10. http://www.slideshare.net/idaiskald/ive-got-google-why-do-i-need-you
    11. 11. <ul><li>Homegrown next generation catalog </li></ul><ul><li>Technology: Solr, Catalyst, Starfish (metadata normalization) </li></ul><ul><li>Prototype stage </li></ul><ul><li>Development funded by local e-learning consortium </li></ul>http://beluga.sub.uni-hamburg.de
    12. 12. „ What I really like is that you actually involve people who are going to suffer from the system.“ Student in focus group for beluga, January 2009
    13. 13. Methods of user-centered design Focus groups Anthropological studies Usability Tests
    14. 14. Anthropological Studies (examples) Foster, Nancy F, and Susan Gibbons. Studying Students: The Undergraduate Research Project at the University of Rochester . Chicago: Association of College and Research Libraries, 2007 Akselbo, Jeppe L. The Hybrid Library - from the Users' Perspective: A Report for the Deff Project &quot;the Loaners' Expectations and Demands for the Hybrid Library&quot; . Århus: Statsbiblioteket, 2006
    15. 15. Focus groups with both faculty and students, 35 participants, focus on reference management and social functionality students got paid 30 € for 2 hours Usability Tests for prototypes 0.5 and 0.7 15 students participated, got paid 20 € for 1 hour supported by Usability Lab at the Department of Information Science
    16. 16. „ Everything you always wanted to know about the catalog“ <ul><li>Making of the catalog </li></ul><ul><li>Who is entering the data? </li></ul><ul><li>Who decides what subject headings are used? </li></ul><ul><li>Comprehensiveness and delivery </li></ul><ul><li>Which libraries does the catalog cover? </li></ul><ul><li>What exactly does the catalog contain? Are articles included? </li></ul><ul><li>Will I find everything on my topic? </li></ul><ul><li>How do I obtain the books I want? </li></ul><ul><li>Search </li></ul><ul><li>Who decides how the results are sorted? </li></ul><ul><li>Are there any conventions for entering the name of an author? </li></ul><ul><li>How do I know if the term I used for searching was correct? </li></ul><ul><li>Not just a list </li></ul><ul><li>Why aren‘t books on the same topic linked to each other? </li></ul><ul><li>How do I know if this book is suitable for my paper? </li></ul><ul><li>How can I see if something is a good introduction to my topic? </li></ul>
    17. 17. Results and conclusions from our and other research Good synopsis of various studies! Dickey, Timothy J, and Lynn S. Connaway. The Digital Information Seeker: Report of the Findings from Selected Oclc, Rin, and Jisc User Behaviour Projects . Bristol, England: HEFCE, 2010.
    18. 18. 1/10 Students expect ready bibliographies. „ What I would like to see are lists of books for my topic.“
    19. 19. Best practice: Wiwi-Werkbank http://wiwi-werkbank.de/
    20. 20. 2/10 Users don‘t always understand our metadata.
    21. 21. Sometimes a cover helps
    22. 22. beluga: drilldown „Genre“, but metadata is insufficient
    23. 23. 3/10 Users are sensitive to the neutrality of the catalog and the quality of its content.
    24. 24. Enrich carefully „ Please don‘t mash it up with Amazon book reviews and other information from commercial sites Studierende und Lehrende in beluga-Fokusgruppen „ Why pull all sorts of s**** into the catalog when you have a table of contents or a link to Google Book Search?“
    25. 25. 4/10 Students and faculty seek serendipity.
    26. 26. Best Practice: Shelf browsing http://www.opl.on.ca/
    27. 27. 5/10 Being like Google is very unfamiliar. „ Where is the advanced search?“
    28. 28. Best Practice: Simple interface with a „safety net“ http://yufind.library.yale.edu/yufind/
    29. 29. 6/10 Don‘t expect the catalog to become a social platform. „ Would rather write something about the book in Moodle“
    30. 30. Credit points or ILL-vouchers are no suitable incentive for creation of content.
    31. 31.  Opinions of fellow students and professors do seem to matter.
    32. 32. The social stuff happens elsewhere.
    33. 33. Library catalogs as aggregators for user-generated content related to books etc.?
    34. 34. Best Practice: „Mini catalog“ with selected material and social features http://ub.meduniwien.ac.at/wpopac/
    35. 35. 7/10 Sharing lists and recommendations are highly controversial.
    36. 36. beluga: Sharing still pending
    37. 37. Sharing lists „ My lists are pretty intimate.“ „ I don‘t want to do all the work for people.“ Student and teacher in focus group for beluga, January 2009
    38. 38. Also controversial: Recommendations „ Professors are scarcely up to date“ Students in focus group for beluga, January 2009 „ I would like to know what my professor thinks about this book“
    39. 39. Shared lists and recommendations would be a good starting point for unexperienced searchers.
    40. 40. „ How do I know if I picked the right term?“ 8/10 Expectations regarding the „search experience“ are very high. „ Who decides how the results are sorted?
    41. 41. Give users feedback about their search terms  Spell checking  Autocompletion  Faceted Browsing  Integration of thesauri as Linked Open Data
    42. 42. Bibliographic data is not sufficient for powerful relevance ranking. Number of copies Circulation data Citations Publishers Usage in lists Impact Factor Download statistics
    43. 43. Helpful or patronizing?
    44. 44. Personalization might be an answer, but it‘s also controversial.
    45. 45. 9/10 Users want more electronic resources, but need easier access.
    46. 46. Best Practice: Include as much digital content as possible http://trove.nla.gov.au/
    47. 47. Best Practice: Limit search to material available online http://www.lib.ncsu.edu/catalog/
    48. 48. 10/10 Don‘t forget the delivery in all the discovery!
    49. 49. Best Practice: Visualization of available copies on a map http://libris.kb.se/
    50. 50. Summary <ul><li>Social features have not kept their promise so far. </li></ul><ul><li>There are ample possibilites for enhancements in discovery and delivery. </li></ul>
    51. 51. Discovery solutions: Wide variety of commercial and open source products
    52. 52. Next generation catalog: Hall of Fame Make Buy
    53. 53. http://www.flickr.com/photos/dcmarkie/315868918/ When did libraries stop to create their own tools?
    54. 54. It‘s time for disruption and diversity.
    55. 55. Next Generation Catalogs in Europe http://www.communitywalk.com/next_generation_catalogs_in_europe/next_generation_catalogs_in_europe/map/363838
    56. 56. Whether you make it or buy it:
    57. 57. ...know how your users work
    58. 58. http://www.flickr.com/photos/chberge/3803475294/ Speed
    59. 59. http://webcat.hud.ac.uk/perl/colour.pl?hex=EE4000 Serendipity
    60. 60. http://www.flickr.com/photos/shivaj/2079666354/ Trust
    61. 61. Trust and quality are main concerns of researchers regarding 2.0 and open science tools. Procter, R.; Williams, R.; Stewart, J.: If you build it, will they come? How researchers perceive and use web 2.0. Research Information Network. 2010.
    62. 62. ...know where they fail.
    63. 63. How to cite? How to get it? How to ask? How to choose?
    64. 64. ... make sure to safe their time.
    65. 65. Integration with Course Management Systems
    66. 66. Integration with VREs http://www.sysmo-db.org/demo
    67. 67. Controversial: Need for library instruction
    68. 68. ...do something nice for them.
    69. 69. Mobile Services http://www.lib.ncsu.edu/m/about.html http://cf.uba.uva.nl/mobiel/ Mobile Site Application
    70. 70. Mobile Services Screenshots: Regina Pfeifenberger, InetBib2010
    71. 71. Mobile Services http://www.bsb-muenchen.de/Mobile-App-Famous-books-Tre.virtuelle-angebote-app.0.html http://mobil.uni-koeln.de Mobile: 5 catalog queries per day Website: 6642 catalog queries per day
    72. 72. Encourage feedback and participation.
    73. 73. Thank you! Anne Christensen [email_address] I am xenzen on Twitter & Slideshare
    74. 74. Recommended Reading <ul><li>Aalen, Ida: I've got Google, why do I need you? URL: http://www.slideshare.net/idaiskald/ive-got-google-why-do-i-need-you </li></ul><ul><li>Dickey, Timothy J. Connaway, Lynn S.: The Digital Information Seeker: Report of the Findings from Selected OCLC, Rin, and Jisc User Behaviour Projects. Bristol, England: HEFCE, 2010. URL: http://www.jisc.ac.uk/publications/reports/2010/digitalinformationseekers.aspx </li></ul><ul><li>Foster, Nancy F., Gibbons, S.: Studying Students: The Undergraduate Research Project at the University of Rochester. Chicago: Association of College and Research Libraries, 2007. URL: http://docushare.lib.rochester.edu/docushare/dsweb/View/Collection-4436 </li></ul><ul><li>Procter, R.; Williams, R.; Stewart, J.: If you build it, will they come? How researchers perceive and use web 2.0. Research Information Network. 2010. URL: http://www.rin.ac.uk/system/files/attachments/web_2.0_screen.pdf </li></ul><ul><li>Rowlands, I., Nicholas, D., Williams, P.: Information behaviour of the researcher of the future - Executive summary. CIBER/JISC, 2007. URL: http://www.jisc.ac.uk/media/documents/programmes/reppres/gg_final_keynote_11012008.pdf </li></ul><ul><li>User Experience: Weblog „Designing Better Libraries“: URL </li></ul>
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