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From User Studies to User Experience: User-Centered Design of Next-Generation Catalogs and other Emerging Library Services
 

From User Studies to User Experience: User-Centered Design of Next-Generation Catalogs and other Emerging Library Services

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Presentation at the Ticer Summer Course "Digital Libraries à la Carte", Tilburg (The Netherlands), July 30, 2010

Presentation at the Ticer Summer Course "Digital Libraries à la Carte", Tilburg (The Netherlands), July 30, 2010

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  • .
  • Students
  • Researchers: If you build it will they come
  • „Alte“ mobile Websites durch touchscreen-taugliche und leistungsstärkere ersetzt.

From User Studies to User Experience: User-Centered Design of Next-Generation Catalogs and other Emerging Library Services From User Studies to User Experience: User-Centered Design of Next-Generation Catalogs and other Emerging Library Services Presentation Transcript

  • From User Studies to User Experience User-Centered Design of Next-Generation Catalogs and other Emerging Library Services Anne Christensen State and University Library Hamburg, Germany Digital Libraries à la Carte 2010 Tilburg University, The Netherlands, July 30
  • Agenda
    • What and why: Next generation catalogs and user experience
    • Methods of user-centered design
    • Results from research in Hamburg and other projects
    • Conclusions and discussion
  • Additional „layers“ for discovery of catalog and other data. Integrated Library System Next generation catalog ACQ CAT OUS OPC
  • More than just some lipstick on the pig.
    • Which features do you connect with „next generation“ library services?
  • Export Relevance Ranking Browsing Mashups Spell checking Reference Management Catalog enrichment Visualization
  • Easy Quick Comprehensive Inspiring Likeable      User Experience 
  • Why we should care:
  • http://www.slideshare.net/idaiskald/ive-got-google-why-do-i-need-you
  • http://www.slideshare.net/idaiskald/ive-got-google-why-do-i-need-you
    • Homegrown next generation catalog
    • Technology: Solr, Catalyst, Starfish (metadata normalization)
    • Prototype stage
    • Development funded by local e-learning consortium
    http://beluga.sub.uni-hamburg.de
  • „ What I really like is that you actually involve people who are going to suffer from the system.“ Student in focus group for beluga, January 2009
  • Methods of user-centered design Focus groups Anthropological studies Usability Tests
  • Anthropological Studies (examples) Foster, Nancy F, and Susan Gibbons. Studying Students: The Undergraduate Research Project at the University of Rochester . Chicago: Association of College and Research Libraries, 2007 Akselbo, Jeppe L. The Hybrid Library - from the Users' Perspective: A Report for the Deff Project "the Loaners' Expectations and Demands for the Hybrid Library" . Århus: Statsbiblioteket, 2006
  • Focus groups with both faculty and students, 35 participants, focus on reference management and social functionality students got paid 30 € for 2 hours Usability Tests for prototypes 0.5 and 0.7 15 students participated, got paid 20 € for 1 hour supported by Usability Lab at the Department of Information Science
  • „ Everything you always wanted to know about the catalog“
    • Making of the catalog
    • Who is entering the data?
    • Who decides what subject headings are used?
    • Comprehensiveness and delivery
    • Which libraries does the catalog cover?
    • What exactly does the catalog contain? Are articles included?
    • Will I find everything on my topic?
    • How do I obtain the books I want?
    • Search
    • Who decides how the results are sorted?
    • Are there any conventions for entering the name of an author?
    • How do I know if the term I used for searching was correct?
    • Not just a list
    • Why aren‘t books on the same topic linked to each other?
    • How do I know if this book is suitable for my paper?
    • How can I see if something is a good introduction to my topic?
  • Results and conclusions from our and other research Good synopsis of various studies! Dickey, Timothy J, and Lynn S. Connaway. The Digital Information Seeker: Report of the Findings from Selected Oclc, Rin, and Jisc User Behaviour Projects . Bristol, England: HEFCE, 2010.
  • 1/10 Students expect ready bibliographies. „ What I would like to see are lists of books for my topic.“
  • Best practice: Wiwi-Werkbank http://wiwi-werkbank.de/
  • 2/10 Users don‘t always understand our metadata.
  • Sometimes a cover helps
  • beluga: drilldown „Genre“, but metadata is insufficient
  • 3/10 Users are sensitive to the neutrality of the catalog and the quality of its content.
  • Enrich carefully „ Please don‘t mash it up with Amazon book reviews and other information from commercial sites Studierende und Lehrende in beluga-Fokusgruppen „ Why pull all sorts of s**** into the catalog when you have a table of contents or a link to Google Book Search?“
  • 4/10 Students and faculty seek serendipity.
  • Best Practice: Shelf browsing http://www.opl.on.ca/
  • 5/10 Being like Google is very unfamiliar. „ Where is the advanced search?“
  • Best Practice: Simple interface with a „safety net“ http://yufind.library.yale.edu/yufind/
  • 6/10 Don‘t expect the catalog to become a social platform. „ Would rather write something about the book in Moodle“
  • Credit points or ILL-vouchers are no suitable incentive for creation of content.
  •  Opinions of fellow students and professors do seem to matter.
  • The social stuff happens elsewhere.
  • Library catalogs as aggregators for user-generated content related to books etc.?
  • Best Practice: „Mini catalog“ with selected material and social features http://ub.meduniwien.ac.at/wpopac/
  • 7/10 Sharing lists and recommendations are highly controversial.
  • beluga: Sharing still pending
  • Sharing lists „ My lists are pretty intimate.“ „ I don‘t want to do all the work for people.“ Student and teacher in focus group for beluga, January 2009
  • Also controversial: Recommendations „ Professors are scarcely up to date“ Students in focus group for beluga, January 2009 „ I would like to know what my professor thinks about this book“
  • Shared lists and recommendations would be a good starting point for unexperienced searchers.
  • „ How do I know if I picked the right term?“ 8/10 Expectations regarding the „search experience“ are very high. „ Who decides how the results are sorted?
  • Give users feedback about their search terms  Spell checking  Autocompletion  Faceted Browsing  Integration of thesauri as Linked Open Data
  • Bibliographic data is not sufficient for powerful relevance ranking. Number of copies Circulation data Citations Publishers Usage in lists Impact Factor Download statistics
  • Helpful or patronizing?
  • Personalization might be an answer, but it‘s also controversial.
  • 9/10 Users want more electronic resources, but need easier access.
  • Best Practice: Include as much digital content as possible http://trove.nla.gov.au/
  • Best Practice: Limit search to material available online http://www.lib.ncsu.edu/catalog/
  • 10/10 Don‘t forget the delivery in all the discovery!
  • Best Practice: Visualization of available copies on a map http://libris.kb.se/
  • Summary
    • Social features have not kept their promise so far.
    • There are ample possibilites for enhancements in discovery and delivery.
  • Discovery solutions: Wide variety of commercial and open source products
  • Next generation catalog: Hall of Fame Make Buy
  • http://www.flickr.com/photos/dcmarkie/315868918/ When did libraries stop to create their own tools?
  • It‘s time for disruption and diversity.
  • Next Generation Catalogs in Europe http://www.communitywalk.com/next_generation_catalogs_in_europe/next_generation_catalogs_in_europe/map/363838
  • Whether you make it or buy it:
  • ...know how your users work
  • http://www.flickr.com/photos/chberge/3803475294/ Speed
  • http://webcat.hud.ac.uk/perl/colour.pl?hex=EE4000 Serendipity
  • http://www.flickr.com/photos/shivaj/2079666354/ Trust
  • Trust and quality are main concerns of researchers regarding 2.0 and open science tools. Procter, R.; Williams, R.; Stewart, J.: If you build it, will they come? How researchers perceive and use web 2.0. Research Information Network. 2010.
  • ...know where they fail.
  • How to cite? How to get it? How to ask? How to choose?
  • ... make sure to safe their time.
  • Integration with Course Management Systems
  • Integration with VREs http://www.sysmo-db.org/demo
  • Controversial: Need for library instruction
  • ...do something nice for them.
  • Mobile Services http://www.lib.ncsu.edu/m/about.html http://cf.uba.uva.nl/mobiel/ Mobile Site Application
  • Mobile Services Screenshots: Regina Pfeifenberger, InetBib2010
  • Mobile Services http://www.bsb-muenchen.de/Mobile-App-Famous-books-Tre.virtuelle-angebote-app.0.html http://mobil.uni-koeln.de Mobile: 5 catalog queries per day Website: 6642 catalog queries per day
  • Encourage feedback and participation.
  • Thank you! Anne Christensen [email_address] I am xenzen on Twitter & Slideshare
  • Recommended Reading
    • Aalen, Ida: I've got Google, why do I need you? URL: http://www.slideshare.net/idaiskald/ive-got-google-why-do-i-need-you
    • Dickey, Timothy J. Connaway, Lynn S.: The Digital Information Seeker: Report of the Findings from Selected OCLC, Rin, and Jisc User Behaviour Projects. Bristol, England: HEFCE, 2010. URL: http://www.jisc.ac.uk/publications/reports/2010/digitalinformationseekers.aspx
    • Foster, Nancy F., Gibbons, S.: Studying Students: The Undergraduate Research Project at the University of Rochester. Chicago: Association of College and Research Libraries, 2007. URL: http://docushare.lib.rochester.edu/docushare/dsweb/View/Collection-4436
    • Procter, R.; Williams, R.; Stewart, J.: If you build it, will they come? How researchers perceive and use web 2.0. Research Information Network. 2010. URL: http://www.rin.ac.uk/system/files/attachments/web_2.0_screen.pdf
    • Rowlands, I., Nicholas, D., Williams, P.: Information behaviour of the researcher of the future - Executive summary. CIBER/JISC, 2007. URL: http://www.jisc.ac.uk/media/documents/programmes/reppres/gg_final_keynote_11012008.pdf
    • User Experience: Weblog „Designing Better Libraries“: URL