JeanAnn Harrison
& Phil Lew
Better Mobile Testing for
Better User Experience
XBOSoft info
• Founded in 2006
• Dedicated to software quality
• Software QA consulting
• Software testing services
• Offi...
On the XBO side:
Amy Jan
•
Upcoming Webinar : 9/26/13 11am EST
Plan your Attack-Software Testing for Mobile
and Embedded D...
Housekeeping
• Everyone except the speaker is muted
• Questions via the gotowebinar control on the right side of your
scre...
About Phil Lew
Dr. Philip Lew, CEO of XBOSoft, is a
regular speaker at QA and software
testing conferences, published auth...
About JeanAnn Harrison
JeanAnn Harrison regularly speaks at
industry conferences and is published in
software testing maga...
WEBINAR:
BETTER MOBILE TESTING FOR
BETTER USER EXPERIENCE
JEAN ANN HARRISON
Software Test Consultant for
Project Realms.
F...
AGENDA
Jean Ann Harrison Copyright 2013
• Types of devices & Types of
Mobile Apps
• Definition of User Experience
• Types ...
MOBILE/EMBEDDED SOFTWARE &
DEVICES
• Mobile phones, tablets
• Proprietary devices: mobile heart monitors, law enforcement
...
TYPES OF MOBILE
APPS
• Native Applications
• Local to device
• Hybrid Applications
• Local to device but
interacts w/inter...
USER EXPERIENCE-
DEFINITION
Jean Ann Harrison Copyright 2013
USEFUL
DESIRABLE
FINDABLE
CREDIBLE
VALUABLE
USABLE
ACCESSIBLE...
USER EXPERIENCE
- TESTS
Jean Ann Harrison Copyright 2013
• Look - display
• Feel - accessibility
• Performance
• Installat...
LOOK -
DISPLAYS
• Text size
• Font of text
• Filling out screen
display surface
• Colors
• Brightness
Jean Ann Harrison Co...
IPAD MINI TWITTER
HOME PAGE
Jean Ann Harrison Copyright 2013
• Useful: Navigation button location
useful?
• Accessibility:...
IPAD2 TWITTER HOME
PAGE
Jean Ann Harrison Copyright 2013
• Useful: Text size work for the
page?
• Accessibility: Is the Fo...
IPHONE 5 TWITTER
HOME PAGE
Jean Ann Harrison Copyright 2013
• Useful: Text size work for the
page?
• Accessibility: Is the...
KINDLE FIRE
TWITTER HOME
PAGE
Jean Ann Harrison Copyright 2013
• Useful: Text size work for the
page?
• Accessibility: Is ...
ANDROID PHONE
TWITTER HOME
PAGE
Jean Ann Harrison Copyright 2013
• Useful: Text size work for the
page?
• Accessibility: I...
FEEL/ACCESSIBILITY
TESTS
• Navigation - scrolling
• Screen Rotation -
Portrait/Landscape
• Images & Links reaching
same ta...
IPAD2 ROTATION OF
CONNECT PAGE
Jean Ann Harrison Copyright 2013 20
IPHONE ROTATION OF
CONNECT PAGE
Jean Ann Harrison Copyright 2013
Currently, there is no way
to rotate the screen on
the iP...
KINDLE ROTATION OF
CONTACT PAGE
Jean Ann Harrison Copyright 2013 22
ANDROID PHONE ROTATION
OF CONTACT PAGE
Jean Ann Harrison Copyright 2013 23
PERFORMANCE
• Downloading apps
• Removing apps
• Network Communication
• Onboard Database searches
• Interrupts & Resume
•...
PERFORMANCE -
USEFUL? IPAD2
PERFORMANCE
Jean Ann Harrison Copyright 2013
What happens when downloading of an
application i...
PERFORMANCE - USEFUL?
KINDLE(ANDROID)
PERFORMANCE
Jean Ann Harrison Copyright 2013
What happens when downloading of an
app...
PERFORMANCE - USEFUL?
ANDROID PHONE
PERFORMANCE
Jean Ann Harrison Copyright 2013
Clear progression of the
installation. Th...
TRAINABILTY TESTS - NEED
HELP?
• Users learning to use the application without
Lookup Help
• Icons display functional usag...
TRAINABILITY: USEFUL,
FINDABLE, ACCESSIBLE - IOS
Jean Ann Harrison Copyright 2013 29
TRAINABILITY: USEFUL,
FINDABLE, ACCESSIBLE -
ANDROID
Jean Ann Harrison Copyright 2013 30
CONCLUSION
• Testing the User Experience can be defined by considering how useful the
application is for the user's purpos...
JEAN ANN HARRISON’S
CONTACT INFORMATION
• EMAIL: jaharrison@projectrealms.com
• Twitter: https://twitter.com/JA_Harrison
O...
REFERENC
ES
• Was assisted with submissions of IOS devices screenshots by the following:
Teri Charles, Software Tester, bo...
Questions & Answers
Follow us: @XBOSoft
Questions: services@xbosoft.com
408-350-0508
Jean Ann Harrison Copyright 2013 34
Thanks for joining us today!
Join us next week for 9/26/13 at 11am (EST)
Plan your Attack-Software Testing for Mobile and ...
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Better Mobile Tests for Better User Experience

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JeanAnn Harrison and Philip Lew share software testing ideas for improving mobile user experience.

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  • Clareice: Master’s Degree PMP certification from the Project Management Institute and is a Certified Professional Contracts Manager through the National Contract Management Association (NCMA). She has presented at the National Contract Management Association World Congress.Clyneice:She has participated as an examiner for state quality awards for Georgia and Virginia. She is currently an instructor for the International Institute for Software Testing and has presented technical papers at the Software Engineering Institute: SEPG Conference, American Society for Quality: Quality Manager's conference, Quality Assurance Institute International Testing Conference, International Conference on Software Process Improvement and Software Test and Performance Testing Conferences.
  • Better Mobile Tests for Better User Experience

    1. 1. JeanAnn Harrison & Phil Lew Better Mobile Testing for Better User Experience
    2. 2. XBOSoft info • Founded in 2006 • Dedicated to software quality • Software QA consulting • Software testing services • Offices in San Francisco, Beijing, Oslo and Amsterdam
    3. 3. On the XBO side: Amy Jan • Upcoming Webinar : 9/26/13 11am EST Plan your Attack-Software Testing for Mobile and Embedded Devices – with Jon Hagar
    4. 4. Housekeeping • Everyone except the speaker is muted • Questions via the gotowebinar control on the right side of your screen • Questions can be asked throughout the webinar, we’ll try to fit them in when appropriate • General Q & A at the end of the webinar • You will receive info on recording after the webinar Jean Ann Harrison Copyright 2013 4
    5. 5. About Phil Lew Dr. Philip Lew, CEO of XBOSoft, is a regular speaker at QA and software testing conferences, published author and is currently doing research on user experience. Mr. Lew is also an Adjunct Professor at Alaska Pacific University and Project Management College teaching graduate courses in software engineering, software quality assurance, IT project management, and IT Governance.
    6. 6. About JeanAnn Harrison JeanAnn Harrison regularly speaks at industry conferences and is published in software testing magazines. She has years of experience with mobile testing and is a well-known figure in the QA and software testing community. Besides software testing , JeanAnn is an avid fan of baseball & ice skating. Jean Ann Harrison Copyright 2013 6
    7. 7. WEBINAR: BETTER MOBILE TESTING FOR BETTER USER EXPERIENCE JEAN ANN HARRISON Software Test Consultant for Project Realms. FOR MOBILE AND EMBEDDED TESTERS Jean Ann Harrison Copyright 2013 Dr. Philip Lew CEO XBOSoft, Inc 7
    8. 8. AGENDA Jean Ann Harrison Copyright 2013 • Types of devices & Types of Mobile Apps • Definition of User Experience • Types of Tests • Examples of UX Tests • Conclusion • Q & A 8
    9. 9. MOBILE/EMBEDDED SOFTWARE & DEVICES • Mobile phones, tablets • Proprietary devices: mobile heart monitors, law enforcement ticket generators, restaurant personnel taking customer orders on devices, GPS devices, PDAs • Embedded Software examples: automobile’s computer system, air traffic control systems, airplane navigation system, drug infusion pumps in hospital rooms, elevators, cameras, robots Jean Ann Harrison Copyright 2013 9
    10. 10. TYPES OF MOBILE APPS • Native Applications • Local to device • Hybrid Applications • Local to device but interacts w/internet • Web Applications • Not local to device. All interactions on internet Jean Ann Harrison Copyright 2013 10
    11. 11. USER EXPERIENCE- DEFINITION Jean Ann Harrison Copyright 2013 USEFUL DESIRABLE FINDABLE CREDIBLE VALUABLE USABLE ACCESSIBLE 11
    12. 12. USER EXPERIENCE - TESTS Jean Ann Harrison Copyright 2013 • Look - display • Feel - accessibility • Performance • Installations/Downloads • Trainability - Intuitive Experience • Recovery of Unexpected Behavior 12
    13. 13. LOOK - DISPLAYS • Text size • Font of text • Filling out screen display surface • Colors • Brightness Jean Ann Harrison Copyright 2013 13
    14. 14. IPAD MINI TWITTER HOME PAGE Jean Ann Harrison Copyright 2013 • Useful: Navigation button location useful? • Accessibility: Is the Font readable? • Usable: Does the display fill out the screen? • Desirable: Are the colors pleasing to the eye? • Findable: Are functions easy to see? • Valuable: Are these functions displayed valuable for the user on the Home Page? 14
    15. 15. IPAD2 TWITTER HOME PAGE Jean Ann Harrison Copyright 2013 • Useful: Text size work for the page? • Accessibility: Is the Font readable? • Usable: Does the display fill out the screen? • Desirable: Are the colors pleasing to the eye? • Findable: Are functions easy to see? • Valuable: Are these functions displayed valuable for the user on the Home Page? 15
    16. 16. IPHONE 5 TWITTER HOME PAGE Jean Ann Harrison Copyright 2013 • Useful: Text size work for the page? • Accessibility: Is the Font readable? • Usable: Does the display fill out the screen? • Desirable: Are the colors pleasing to the eye? • Findable: Are functions easy to see? • Valuable: Are these functions displayed valuable for the user on the Home Page? 16
    17. 17. KINDLE FIRE TWITTER HOME PAGE Jean Ann Harrison Copyright 2013 • Useful: Text size work for the page? • Accessibility: Is the Font readable? • Usable: Does the display fill out the screen? • Desirable: Are the colors pleasing to the eye? • Findable: Are functions easy to see? • Valuable: Are these functions displayed valuable for the user on the Home Page? 17
    18. 18. ANDROID PHONE TWITTER HOME PAGE Jean Ann Harrison Copyright 2013 • Useful: Text size work for the page? • Accessibility: Is the Font readable? • Usable: Does the display fill out the screen? • Desirable: Are the colors pleasing to the eye? • Findable: Are functions easy to see? • Valuable: Are these functions displayed valuable for the user on the Home Page? 18
    19. 19. FEEL/ACCESSIBILITY TESTS • Navigation - scrolling • Screen Rotation - Portrait/Landscape • Images & Links reaching same target grouped into one touch zone? • Language accessible? • Is all functionality viewable? Jean Ann Harrison Copyright 2013 19
    20. 20. IPAD2 ROTATION OF CONNECT PAGE Jean Ann Harrison Copyright 2013 20
    21. 21. IPHONE ROTATION OF CONNECT PAGE Jean Ann Harrison Copyright 2013 Currently, there is no way to rotate the screen on the iPhone to view this application's page in Landscape view. iOS7 was not tested. Only iOS6 was tested. 21
    22. 22. KINDLE ROTATION OF CONTACT PAGE Jean Ann Harrison Copyright 2013 22
    23. 23. ANDROID PHONE ROTATION OF CONTACT PAGE Jean Ann Harrison Copyright 2013 23
    24. 24. PERFORMANCE • Downloading apps • Removing apps • Network Communication • Onboard Database searches • Interrupts & Resume • Device/battery temperatures Jean Ann Harrison Copyright 2013 24
    25. 25. PERFORMANCE - USEFUL? IPAD2 PERFORMANCE Jean Ann Harrison Copyright 2013 What happens when downloading of an application is a useful performance measurement. 25
    26. 26. PERFORMANCE - USEFUL? KINDLE(ANDROID) PERFORMANCE Jean Ann Harrison Copyright 2013 What happens when downloading of an application is a useful performance measurement. 26
    27. 27. PERFORMANCE - USEFUL? ANDROID PHONE PERFORMANCE Jean Ann Harrison Copyright 2013 Clear progression of the installation. The user knows exactly where the downloading/installation is in process 27
    28. 28. TRAINABILTY TESTS - NEED HELP? • Users learning to use the application without Lookup Help • Icons display functional usage • Device differences in display are easily transferable Jean Ann Harrison Copyright 2013 28
    29. 29. TRAINABILITY: USEFUL, FINDABLE, ACCESSIBLE - IOS Jean Ann Harrison Copyright 2013 29
    30. 30. TRAINABILITY: USEFUL, FINDABLE, ACCESSIBLE - ANDROID Jean Ann Harrison Copyright 2013 30
    31. 31. CONCLUSION • Testing the User Experience can be defined by considering how useful the application is for the user's purpose - why did the user download the application? • Testing the User Experience can be defined by how easily findable and accessible the application's functionality is - can user navigate through the functionality? • Testing the User Experience can be defined as to how desirable and whether those desires meet the value of the user's purpose - does the application look and feel make the user want to continue to use? • Testing the User Experience can be defined as useable where the user can figure out how to use the display to achieve purpose - can the user understand what the icons ' purposes are. Jean Ann Harrison Copyright 2013 31
    32. 32. JEAN ANN HARRISON’S CONTACT INFORMATION • EMAIL: jaharrison@projectrealms.com • Twitter: https://twitter.com/JA_Harrison Or @JA_Harrison • Project Realms Inc website: www.projectrealms.com Jean Ann Harrison Copyright 2013 Q & A 32
    33. 33. REFERENC ES • Was assisted with submissions of IOS devices screenshots by the following: Teri Charles, Software Tester, bouldertester.blogspot.com Twitter: @booksrg8 Michael Corum, Manager, Quality Assurance for a large media company Blog: http://tnridgeback.blogspot.com/ • USER EXPERIENCE - DEFINITION http://semanticstudios.com/publications/semantics/000029.php • Performance slide of tests http://www.organisationscience.com/styled-6/ Jean Ann Harrison Copyright 2013 33
    34. 34. Questions & Answers Follow us: @XBOSoft Questions: services@xbosoft.com 408-350-0508 Jean Ann Harrison Copyright 2013 34
    35. 35. Thanks for joining us today! Join us next week for 9/26/13 at 11am (EST) Plan your Attack-Software Testing for Mobile and Embedded Devices A webinar with Jon Hagar author of "Software Test Attacks to Break Mobile and Embedded Devices" http://www.xbosoft.com/knowledge_center/software_quality_b log/ Jean Ann Harrison Copyright 2013 35
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