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UX Deliverables

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Presentation made at STC India UX SIG on Oct 23, 2010.

Presentation made at STC India UX SIG on Oct 23, 2010.

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  • 1. DOCUMENTING USER EXPERIENCE STC INDIA UX SIG – Oct 23, 2010
  • 2. About this presentation A primer on various deliverables associated with a UX project This presentation will not focus on creating the UX deliverables and what are the best tools to use.
  • 3. And me… I'm a user assistance and user experience professional. I live and work in Chennai. I'm employed by Bally Technologies as a technical writer. LinkedIn: Xavier Roy Twitter: @Jax and @PaperArrow Website: http://xavierroy.com and http://paperarrow.com
  • 4. UX Deliverables
  • 5. Deliverables A deliverable is an artifact of the UX design process for the purpose of communicating the result to others. To make communication easier To stimulate creativity To capture decisions
  • 6. Typical Deliverables
  • 7. Types of Deliverables A typical UX process has various phases and each phase could have a single or multiple deliverables.
  • 8. Personas
  • 9. Personas
  • 10. Personas
  • 11. Scenarios
  • 12. Scenarios “It's Friday afternoon and Joe is flying to Sydney. He doesn't have enough money for a taxi to the airport, and he's running late. He goes to the local ATM and identifies himself. He specifies that he wants $100 from his savings account. He'd like the money in $20 notes so that he can give the taxi driver the correct change. He doesn't want a printed receipt, as he doesn't bother keeping track of transactions in this account.”
  • 13. Content Inventories
  • 14. Content Inventories
  • 15. Analytics
  • 16. Analytics
  • 17. Analytics
  • 18. Concept Maps
  • 19. Concept Maps
  • 20. System Maps / Site Maps
  • 21. System Maps / Site Maps
  • 22. Process Flows
  • 23. Process Flows
  • 24. Wireframes
  • 25. Wireframes
  • 26. Wireframes
  • 27. Storyboards
  • 28. Storyboards
  • 29. Storyboards
  • 30. Prototypes
  • 31. Prototypes
  • 32. Prototypes
  • 33. Style Guides
  • 34. Style Guides
  • 35. Style Guides
  • 36. Interface Patterns
  • 37. Interface Patterns
  • 38. Interface Patterns
  • 39. The Right Deliverable Audience. Who must you reach? Content. What is the message? Context. Where is the conversation? Process. When is the message? Problem. Why are you communicating?
  • 40. Questions
  • 41. Resources Communicating Design by Dan Brown User Experience Deliverables by Semantic Studios UX Deliverables: Expert's Choice by Lilia Manguy
  • 42. Experience, in the end, cannot be captured in a deliverable. Thank You