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Xanadutec Digital Dictation And Transcription Services(2)

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  • 1. XANADUTEC CUBE – Digital dictation, Workflow & Transcription
  • 2. Xanadutec Limited Restriction on Disclosure and Use of Data The data in this document contains proprietary information of Xanadutec, the disclosure of which would provide a competitive advantage to others. As a result, this document shall not be disclosed, used or duplicated - in whole or in part - for any purpose other than to evaluate Xanadutec.
  • 3. About Xanadutec
    • Founded 2001 by team with several years of blue chip experience.
    • 250+ employees worldwide
    • Head quartered in London, United Kingdom with offices in India and representation in USA
    • Multiple service delivery centres (Pune, Bangalore & Trivandrum) to ensure redundancy
    • Services several Fortune 500 companies in Healthcare, Retail, Logistics, Insurance& Banking
    • Backbone provider to established local outsourcing companies
    • Strategic partnership in USA and Mexico for on-shore and near-shore
  • 4. Global Presence
  • 5.
    • Rohit Dhawan - CEO & Founder
    • EX-Accenture - Strategy Consultant
    • EX-Citigroup - Strategy Planning Manager - Emerging Markets
    • MBA – International Finance
    • Frederick Hamilton – Business Development Director
    • 25+ years of business development experience
    • Specialist understanding of outsourcing services
    • Founder, Dscribe Limited
    • Will Hamilton – Customer Services Director
    • 7 years experience in transcription services
    • Relationship management
    • Service delivery and quality
    The Team
    • Chetan Patwardhan - Chief Finance Officer, Ex- KPMG Audit & Transaction Service
    • Exceptional track record in managing independent business units, work closely with several Fortune 500 companies.
    • Responsibilities include P&L, organization structuring, and new business development
    • Shahrukh Khan - Chief Technology Officer
    • Brings over 9 years of leadership and hands-on development experience in the software industry
    • Areas of technical strength include ERP, B2B & B2C, Design Patterns, UML based project development
    • Masters degree holder in IT management, Currently Pursuing MBA in International Business.
    • Akshat Shrivastava - Chief Operating Officer
    • 10 years in data processing operations
    • Service delivery and quality
  • 6. Transcription Healthcare and Legal
  • 7. Medical Transcription
    • 24X7 service with dedicated relationship managers, helpdesks
    • Comprehensive proprietary platform - CUBE - for digital dictation management, workflow and document archival
    • Multiple options for in-house, outsource or mixed use of both
    • One-click service for transcription outsourcing
    • Online portal for tracking files, template management, re- download of old files & billing / invoicing, history, file details
    • World class quality nuanced to individual user preference
    • Transparent pricing mechanism
    • Complete ownership over end to end process
    Xanadutec is a leading provider of Digital Dictation and Transcription Services and currently our platform and people processes in excess of 1 million lines a month.
  • 8. ‘ Cube’ Digital Dictation & Workflow : summary
    • Cube DWMS has been designed specifically for the needs of NHS Trusts as a fully flexible “out-of-the-box” solution:
      • O nline browser-based software application that enables NHS Trusts to manage their digital dictation, transcription, document management and workflow requirements
      • CUBE is a fully functional product that can be up and running in a day
      • Device independent and works with all digital recording devices – handheld voice recorders, PDAs, telephones, PC microphones, etc
      • Designed and built on Microsoft technologies - .NET and MSSQL
      • Seamless audio routing functionality that works in the background
      • Browser based transcription, workflow and document management
      • Inbuilt audit trail to monitor use and access to the software at all times
      • Cube is built as a hierarchical application with a pyramid structure that enables deployment in a multi-location, multi-speciality, multi-user environment
  • 9. In-house Transcription Workflow User Dictates Audio Auto upload to distribution servicer
    • Digital voice
    • recorders
    • Copy of audio on client machine
    • Encrypted transmission
    • Full audit trail
    Distribution of files via Cube
    • All work carried out within system to automate work queues.
    Transcription Doctor Review (optional) Printing Search & Retrieval
    • Browser based portal with username/password access for secretary to transcribe files
    • Individual dictator templates available online
    • Completed documents can be queued for online approval by doctor via secure browser login
    • Completed documents printing for mail to referring physicians.
    • Auto-population of patient and doctor demographics
    • Past work can be searched and retrieved using a variety of criterion – eg. Medical record, patient lastname, dob, file name, dictating doctor, etc.
    Complete transparency throughout process with online tracking via customer portal
    • PC attached devices
    • Telephony
    • Browser based portal for Hospital/Departmental admin to allocate/track/re-assign files
  • 10. Outsourced Transcription Workflow Doctor Review/Print /Search
    • Same options as in-house transcription for review, print and search
    User Dictates Audio Auto upload Using Cube
    • Digital voice
    • recorders
    • Copy of audio on client machine
    • Encrypted transmission
    • Full audit trail
    Distribution of files via Cube
    • All work carried out within system to automate work queues, apply templates, and real time provide file tracking
    Transcription Editing Proofreading Auto return of documents via Cube
    • First level to convert Audio into typed, formatted text
    • Work customised to individual dictator preference
    • Second level of verification to go over the complete audio and populate missing information
    • Final level of verification to ensure correct template, accuracy of transcription and fill in any missing information
    • Email notification sent to inform customer of return of work
    • Auto integration of documents to Electronic Medical Record using HL7
    Complete transparency throughout process with online tracking via customer portal
    • PC attached devices
    • Telephony
  • 11. Cube: System Features
      • Workflow routing: Cube is designed to enable a hospital to manage multiple options for the completion of its work depending on a variety of criteria. These work queues can be automatically triggered based on pre-defined settings in the control panel or can be manually chosen by the Trust administrator
      • In-house or outsourced :
        • Outsourcing
        • In–house processing
      • Prioritisation : Set criteria for advance processing of urgent files
      • File allocation :
        • auto allocation (default settings)
        • manual allocation
        • overflow allocation (based upon volume or timing criteria)
      • Transcription pooling
        • In-house transcribers (one secretary or a group of secretaries).
        • Common pool – select work on first-come, first-served
      • Editing : select editing criteria (up to 3 stages available)
      • Monitoring of workflow : check the progress all files within the system
      • Electronic signature : available to all dictators
      • Reporting : available online at any time. Log in and enter reporting criteria
  • 12. Cube – Upload / Download
      • File Transfer via windows application
      • Cube also has an option to work as a windows service. In that case there is no user interface.
  • 13. Cube – File Allocation
  • 14. Cube – Screen shots: Clinic Profiles
  • 15. Cube – Screen shots: Dictator Profiles
  • 16. Cube – Screen shots: User Profiles
  • 17. Cube – Screen shots: Top Level Status
  • 18. Cube – Screen shots: Dept. Level Status
  • 19. Cube – Screen shots: File Level Status
  • 20. Cube – Dictation Details & Re-download
  • 21. Cube – website audio upload
  • 22. Cube – in-house work queue
  • 23. Cube – In-house Transcriber Screen
  • 24. Cube – Outsourced work queue
  • 25. Cube – Outsourced Transcriber Screen
  • 26. Cube – Online Template Manager
  • 27. Confidentiality & Data Security
    • We are acutely aware of our fiduciary duty to protect the confidentiality of our client data. In order to ensure that we undertake the following:
      • Our premises our guarded by physical security guards
      • All servers and user pc’s can be accessed only via validated usernames and passwords and are protected by firewalls, and regularly backed up
      • All employees sign a confidentiality agreement to ensure privacy of client data
      • We sign a contract with our customers to do the same
      • All audio files and word documents are encrypted to 256bit SSL and the application maintains a log file with server timestamps on each file
      • CUBE has been built to ensure security with all access governed by usernames and passwords
      • Inbuilt audit trail to monitor use and access to the software at all times
      • CUBE has been approved by the NHSIA to connect to N3 and complies with the NHS Information Governance Statement of Compliance (IGSoC 2008).
  • 28. Our Quality Promise
    • We believe that quality is much deeper than measuring it in terms of pure accuracy rates. It is possible to deliver 100% accurate work in terms of spellings and terms, whilst still delivering below par work. In order to achieve exceptional quality we undertake the following:
      • All your audio files will go through a 3 stage quality assurance process of Transcribing, Editing and Proofreading
      • We therefore work on the concept of “Client Acceptable Quality”. What this simply means is that we do not believe that we have achieved our target till you tell us so
      • Work on a 360 degree feedback loop whereby we ask you for ways to improve our work and suggest ways in which the user can help in getting the best out of us
      • Maintain a repository of knowledge that documents all user feedback, templates, preferred sign off methods, etc. This builds institutional memory and guards against staff changes and/or sickness
      • In real terms, all of these measures put together deliver a much higher quality standard in terms of accuracy, user experience as well as continuity of service
  • 29. So how much does it cost ?
    • There are a couple of options that we offer for use of the CUBE digital dictation and workflow application. We pride ourselves on being very flexible and tailor our solution to the customers requirements and budget.
    • These are as follows:
      • Outsourced Transcription. We provide the CUBE application at no charge to Trusts that outsource their routine transcription work to us, subject to an annual minimum billing.
      • Digital Dictation and Workflow only . For Trusts that do not wish to use the Transcription service but only wish to purchase our CUBE software we offer two options:
        • pay-as-you-go by paying us a fixed fee per line of work transcribed within CUBE
        • one off purchase by paying for an unlimited user licence to install and run the application within the Trust
  • 30. Why us ?
    • Founded and run by professional technocrats
    • British firm utilising Indian resources
      • Western workstyle and business culture
      • Legal Protection
      • Security Conscious
    • Small but growing fast
      • Revenue growth of 40% year on year for last 4 years
      • Transcription growth 50% for 2 years
    • Financially sound and stable
    • Proven capacity to increase scale/ramp-up operations
    • Responsive to customer needs
      • You say jump; we will ask how high !!
  • 31. THANK YOU ! Contact: Rohit Dhawan – CEO 91 Delamere Road London W5 3JP United Kingdom Email: [email_address] Web: www.xanadutec.com Direct Dial: +44 20 8932 8710 Cellphone: +44 7711 005516