XANADUTEC CUBE – Digital dictation, Workflow & Transcription
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Workflow routing: Cube is designed to enable a hospital to manage multiple options for the completion of its work depending on a variety of criteria. These work queues can be automatically triggered based on pre-defined settings in the control panel or can be manually chosen by the Trust administrator
In-house or outsourced :
Prioritisation : Set criteria for advance processing of urgent files
File allocation :
auto allocation (default settings)
overflow allocation (based upon volume or timing criteria)
In-house transcribers (one secretary or a group of secretaries).
Common pool – select work on first-come, first-served
Editing : select editing criteria (up to 3 stages available)
Monitoring of workflow : check the progress all files within the system
Electronic signature : available to all dictators
Reporting : available online at any time. Log in and enter reporting criteria
We believe that quality is much deeper than measuring it in terms of pure accuracy rates. It is possible to deliver 100% accurate work in terms of spellings and terms, whilst still delivering below par work. In order to achieve exceptional quality we undertake the following:
All your audio files will go through a 3 stage quality assurance process of Transcribing, Editing and Proofreading
We therefore work on the concept of “Client Acceptable Quality”. What this simply means is that we do not believe that we have achieved our target till you tell us so
Work on a 360 degree feedback loop whereby we ask you for ways to improve our work and suggest ways in which the user can help in getting the best out of us
Maintain a repository of knowledge that documents all user feedback, templates, preferred sign off methods, etc. This builds institutional memory and guards against staff changes and/or sickness
In real terms, all of these measures put together deliver a much higher quality standard in terms of accuracy, user experience as well as continuity of service
There are a couple of options that we offer for use of the CUBE digital dictation and workflow application. We pride ourselves on being very flexible and tailor our solution to the customers requirements and budget.
These are as follows:
Outsourced Transcription. We provide the CUBE application at no charge to Trusts that outsource their routine transcription work to us, subject to an annual minimum billing.
Digital Dictation and Workflow only . For Trusts that do not wish to use the Transcription service but only wish to purchase our CUBE software we offer two options:
pay-as-you-go by paying us a fixed fee per line of work transcribed within CUBE
one off purchase by paying for an unlimited user licence to install and run the application within the Trust