Is my organisation ready for the unexpected?

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Presentation given at the FPC seminar in Singapore on Crisis & Emergency Management for large industrial sites: Are you prepared.
Seminar held at the Nantech Technical University NTU@One, Singapore on 25th Oct 2013

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Is my organisation ready for the unexpected?

  1. 1. | | 25.10.2013
  2. 2. Crisis & Emergency Management Is my organization ready for the unexpected Xavier Criel, Managing Director SCE
  3. 3. What’s in a name? • Incident - Undesired event - Risk analysis - Prevention: Systems & Procedures - Internal CERT • Emergency - Escalated incident - Risk analysis - Often physical incidents (fire, release, storm, …) with external effects - Exceeds internal resource capacity (SCDF, Mutual aid) | 3 | 25.10.2013
  4. 4. What’s in a name? • Crisis - Escalated emergency or unprepared incident - Physical and non-physical incidents • Disaster - Destabilisation of society - Exceeds local resource capacity - Natural disasters, economic/financial | 4 | 25.10.2013
  5. 5. Cost of an incident disaster Cost crisis emergency near miss incident Time | 5 | 25.10.2013
  6. 6. Global evolution of disasters | |
  7. 7. Are YOU prepared? | |
  8. 8. Consider ALL your risks - Physical (fire, emission, explosion) Natural disasters ICT Economic Reputational Psychopatic acts Internal and external ! | |
  9. 9. Crisis management process Scenariotypes: • Risico • Efects • Time/Space • Demand Measures Scenario Crisismanagement Actions: • Capacity • Quality • Supply Organisation | | Preparation: • ERP/CMP/BCP • Response • Coordination • Expertise • Capacity Planning Structure: • Incident Command • Roles & Responsibilities • Industry/Authorities • Activation
  10. 10. Design your Crisis & Emergency Management Organisation • Structure - Align with corporate Local authorities 2 or 3 layers? Football… • Assurance - 24x7 - Training & exercising • Consider local culture & capabilities | |
  11. 11. Methodology to optimise organisation | |
  12. 12. Organisation • Internal - Crisis Management Team - Emergency Management Team - Emergency Respons Team (CERT) • 24 x 7 assurance • Backup teams • Mutual Aid partners - Neighbour sites - Joint fire service - Specialist resources (hazmat, PR, comms, …) • Public emergency services - Escalation protocols & procedures | |
  13. 13. Complexity of Information Management Outside world Crisis Information Management between private and public sector Customers Media Suppliers Staff Population Neighbour companies Crisis Management CC-GEM CC-PROV Crisis Management Team President Mayor Governor Company Rrepresentativ e Emergency Manager Info Manag er Agencies CMT members Incident Response Emergency Management CP-OPS Dispatch HC100 Dir CP-OPS Emergency Operations Center Company rep HC101 Agency Command Harbour captain, Hospitals, Schools, ... Fire Brigade Medical Police Civil Defence | | Security Meical Private Fire Brigade 13
  14. 14. Organisation • Some Roles and responsibilities - Information Management Digital logging Info gathering, consolidation, validation & distribution Common Operational Picture - Communication Standard Press Release Impact social media Centralised Contact lists | |
  15. 15. Plans • Crisis Management Plan - Strategic level Stakeholder management Focus = effects Roles & responsibilities: Crisis Communication, HR, … • Emergency Response Plan - Tactical Focus = Source Risk inventory Roles & responsibilities: scenario’s, logitistics, info mgmt | |
  16. 16. Plans • Pre-incident plans - Operational - Scenarios - Incident response strategy • Pre-fire plans - Scenario independent - Site plan: Infrastructure, risks, firefighting means, … | |
  17. 17. Infrastructure - Emergency Operations Centre/Crisis Centre • • • • Backup site Shelter Plans, communications, power, tools Maintenance - Reception of press and family of victims - Assurance 24x7 | |
  18. 18. Increasing Readiness • Training and exercises - Testing - Build confidence • Competence management • Internal/external trainings - Operational Strategic Beware comfort zone & routine Include Mutual aid partners/neighbours/authorities | |
  19. 19. Getting away from Chaos • Meeting Clock • Validation • Visualise: Information gathering Control Situational Awareness Command Sense making - maps, plume modelling, … • What does this mean to us? Decision making | |
  20. 20. Some Keys to Success • • • • • • Know your internal and external risks It’s like football Information Management is critical Use tools (maps, GIS, checklists, …) Build confidence through regular exercising Align & exercise with ALL your partners | 20 | 25.10.2013
  21. 21. | | 25.10.2013

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