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Professional services golden pitch presentation
 

Professional services golden pitch presentation

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  • The IT linkage to the business varies depending upon the maturity of the company and organization with whom we interact. It is our role to blur the lines and to cross the boundaries within IT and within the customers business so that the customer is gaining the insight that we bring to the success of their business. As the trusted advisor it is our role to be sure that the customer clearly sees the path to success for their business, that the path reflects the level of investment justified by the return and that the time frame is achievable so that business execution and business strategy are aligned.
  • Sun Professional Services aligns your business goals with your technology strategy to drive velocity and maximize value. Sun is the trusted advisor who understands your needs and requirements before developing the right solution for you. The first step is understanding what your goals are, then building an IT strategy to support them.
  • After reviewing your your key objectives (What's Important to you Slide #4), let's discuss where we can help. Here is a list of key strategies that our Professional Services consultants have particular expertise in. (NOTE: Review a few bullets as examples. Encourage the customer to add additional strategies.) For more detail into elaborate examples of each of these 4 business benefits, please refer to the PS Message Matrix which can be found at https://confluence.sfbay:8443/confluence/display/svcsmktg/Services+Marketing+for+Professional+Services
  • Link to reference: http://www.sun.com/customers/index.xml?c=tigr.xml
  • Link to reference: http://www.sun.com/customers/index.xml?c=greenville.xml
  • Link to reference: http://www.sun.com/customers/index.xml?c=michigan.xml
  • Link to reference: http://www.sun.com/customers/index.xml?c=linkedin.xml
  • Sun’s Architect, Implement, and Manage (AIM) methodology defines how Sun’s project managers and delivery experts work on customer projects, including processes, workflows, work products, business rules, project controls, monitoring, quality, best practices, and roles and responsibilities. AIM is Sarbanes-Oxley compliant and built on internationally recognized, industry-standard Projects in Controlled Environments (PRINCE2), Project Management Institute (PMI), and IT Infrastructure Library(ITIL) methodologies. Evaluate / Assess Team with Sun Service experts to articulate a vision for IT and how it can enable your business Formulate a strategy on how to execute the vision & Inform Executive stakeholders Address issues such as regulatory compliance, operational inefficiencies and unacceptable levels of risk Architect Create an architectural roadmap that meets short term goals and your long term vision Align application requirements with IT infrastructure design Focuses on Service Level Agreements and how to achieve them Implement Optimize systems and improving business operations with configuration and tuning assistance Implement a dynamic and scalable datacenter architecture that embodies open standards Manage risk of interoperability problems in multi-vendor, heterogeneous environments Manage Choose the components of your IT infrastructure you would like us to manage. Learn how to manage change with operational excellence Sun conducts knowledge transfer and provides an open view to the activities conducted your behalf
  • Effective Product implementation techniques should not be overlooked. Our Product Implemenation Services offer customer the abiility to preconfigured systems that allow for easy integration and time to market.......or....the ability to get custom configured systems using our consultants who utilize best practices and implementation methodologies that help you get the most out of your new equipment. OTHER Key messages: Don't make the mistake of integrating new technology into your existing environment with out understanding how to configure and optimize it for your specific environment. Sun's implementation experts help you get the full use out of your new technology purchase. With their deep understanding of Sun's innovative technologies, our consultants are trained to implement your technology such that you can take full advantage of the new features, all while being properly installed and configured. Lower your risk of implementing new technologies by usings Sun's experts who use proven planning and reporting methodology that focuses on budget, time, and availability requirements you can be assured that your project will be implemented as expected.
  • Sun Rapid Solutions offer Pre-architected, scalable, and repeatable solutions built for immediate results. They are a set of ready-to-deploy solutions designed to target specific customer needs. Our rapid solutions are built using Sun IP, hardware, software, and service components that can help you to achieve high-quality implementations and get to market faster. * Accelerate your time to deployment * Ensure high quality implementations with open technologies * Scalable solutions that grow with you * Single point of contact * Leverage existing methodologies that are repeatable and proven to reduce business risk Optimized to fit your Requirements: Sun experts can conduct a workshop or assessment to determine the best solution for your specific business needs. We can develop the architectural and implementation plans necessary to create a proposal and a statement of work for you. We understand that one size doesn't fit all customers, so our experts will collaborate with you to determine the appropriate mix of professional, managed, support and learning services, along with hardware and software components to fit your specific requirements. By leveraging reusable artifacts including code, best practices, and proven methodologies, Sun will help create a customized solution to meet your unique business needs. Examples Include: Sun Compute Cluster: The Sun Compute Cluster gives you a ready-to-deploy, integrated HPC system with Sun x64 servers, high-performance networking options, and grid-ready management and resourcing software, all supported by services. Sun Managed Virtual Desktop: The Sun Managed Virtual Desktop provides a complete, pre-architected and fully integrated solution. It's offered as a service to deploy, host, manage, operate and support your virtual desktop environment. Sun Identity Provisioning Solution: The Identity Provisioning Solution is a pre-configured, high-performing platform that combines hardware, software and services components to centralize control of your secure operations and deliver robust system-wide provisioning for HR synchronization and end-user self-service.
  • Technology: We have core expertise in every element of the IT lifecycle from design through retirement and offer tools, technology and solutions to achieve client objectives, in a timely manner. Technologies such as open source technologies, Sun IP (i.e.: multi-core technology, Open Storage, Java technology, etc), heterogeneous network infrastructures, datacenter efficiency, innovative datacenter design, HPC and Webtier/IdM, and virtualization/optimization strategies. Knowledge: Expertise in every element of the IT lifecycle from design through retirement and offer tools, technology and solutions to achieve client objectives, in a timely manner. Consultants with skill sets in open source technologies, Sun IP (i.e.: multi-core technology, Open Storage, Java technology, etc), heterogeneous network infrastructures, datacenter efficiency, innovative datacenter design, HPC and Webtier/IdM, and virtualization/optimization strategies Processes: Project management and technicaldelivery processes that focus on managing risk \\Proven project management and delivery methodologies based on Prince2, ITIL, Six Sigma, PMI Industry-leading best practices applied to your complex IT project Benefts include: Protection for your investments in technology and training Benefits include: Consistent delivery of high-quality solutions Partners: We also leverage our partners to complement our IT consulting and technology expertise with their specialized expertise in business process re-engineering, management consulting, organizational change management, application development, and specific technical expertise (switches, networking gear, HVAC, etc) in order to provide customers with a completely seamless and integrated IT solution.
  • We offer a variety of services workshops designed to help you assess, strategize or conceptualize with our experts in order to help you align IT with your business goals. Utilizing an interactive workshop format, Sun consultants work with you to understand the challenges of your network infrastructure, articulate the operational vision that best meets your organization's business needs, and develop an action plan that is strongly connected to and driven from actual business requirements for getting there. Additionally, we encourage you to schedule a visit to one of our Sun Solution Centers to see how Sun's technology and expertise can be leveraged in your nextwork infrastructure..
  • Sun’s Architect, Implement, and Manage (AIM) methodology defines how Sun’s project managers and delivery experts work on customer projects, including processes, workflows, work products, business rules, project controls, monitoring, quality, best practices, and roles and responsibilities. AIM is Sarbanes-Oxley compliant and built on internationally recognized, industry-standard Projects in Controlled Environments (PRINCE2), Project Management Institute (PMI), and IT Infrastructure Library(ITIL) methodologies. Evaluate / Assess Team with Sun Service experts to articulate a vision for IT and how it can enable your business Formulate a strategy on how to execute the vision & Inform Executive stakeholders Address issues such as regulatory compliance, operational inefficiencies and unacceptable levels of risk Architect Create an architectural roadmap that meets short term goals and your long term vision Align application requirements with IT infrastructure design Focuses on Service Level Agreements and how to achieve them Implement Optimize systems and improving business operations with configuration and tuning assistance Implement a dynamic and scalable datacenter architecture that embodies open standards Manage risk of interoperability problems in multi-vendor, heterogeneous environments Manage Choose the components of your IT infrastructure you would like us to manage. Learn how to manage change with operational excellence Sun conducts knowledge transfer and provides an open view to the activities conducted your behalf
  • Sun Professional Services aligns your business goals with your technology strategy to drive velocity and maximize value. Sun is the trusted advisor who understands your needs and requirements before developing the right solution for you. The first step is understanding what your goals are, then building an IT strategy to support them.
  • Sun Professional Services aligns your business goals with your technology strategy to drive velocity and maximize value. Sun is the trusted advisor who understands your needs and requirements before developing the right solution for you. The first step is understanding what your goals are, then building an IT strategy to support them.

Professional services golden pitch presentation Professional services golden pitch presentation Presentation Transcript

  • DELIVERING NETWORK INFRASTRUCTURE EXPERTISE SUN PROFESSIONAL SERVICES Presenter’s Name Title and Division Sun Microsystems, Inc.
  • Sun Services Expertise SUPPORT MANAGE PROFESSIONAL LEARNING FINANCIAL
    • Quality-of-Service
    • Prevention
    • Rapid Response
    • Interop Support
    • Tech Resources
    • Updates
    • Sun Products
    • Multi-vendor
    • CapEx/OpEx
    • On-book/Off-book
    • Leasing
    • Certification
    • Training
    • Skills Assessment, Development
    • Datacenter Efficiency (Consolidation, Virtualization)
    • Web Tier (Identity, SOA, Archive)
    • HPC (Paralled filesystems, OpenStorage, Clusters)
    • Product Consulting (Servers, Storage, Software)
    • Remote and Onsite
    • SLAs
    • Best Practices
    • ITIL
    • Monitor
    • Operate
    • Heterogeneous
    • Skills Augmentation
    • Diagnostic
    • Automated
  • Linking Technology to Business Lower OpEx, Optimize CapEx Expand Customer Base, Grow Speed Time to Market Launch new Apps and Services with Ease Mitigate Risks, Maximize Security Improve Corporate Responsibility Drive Growth via Efficient System Utilization Manage Sprawling IT infrastructure More Easily Allocate Resources Maximize Uptime Secure and Protect Sun Professional Services Contain Energy Costs The Technology The Business
  • What’s Important to You Driving Efficiencies Risk Management Time to Market Business Agility Business challenges IT challenges
      • Accommodate future trends
    • Balance business needs vs. cost limitations
      • Reduce time between technology adoption and business results
      • Attain the most out of technology investments
      • Manage compliance regulations with ease
      • Safeguard intellectual property
      • Develop a policy-driven program
      • Lower OpEx and CapEx cost
      • Develop eco strategies
      • Focus on strategic business initiatives
      • Maximize space and asset utilization
      • Reduce complexity
      • Improve operational performance
      • Address business continuity
      • Adopt new technology with ease
      • Install and configure new technology right the first time
      • Ensure predictability
      • Utilize turnkey solutions and integration expertise
      • Implement new projects without disruption to your business
      • Address data growth challenges
      • Identify and address security gaps
      • Ensure secure data migration to new systems and technologies
  • Applying Innovation to Business Needs Driving Efficiencies Risk Management Time to Market Business Agility
    • Rationalizing real estate inefficiency
    • Managing floor space and power constraints
    • Justifying datacenter retrofit vs. build projects
    • Integrating new technology into an older environment
    • Reducing the risk of security breaches (IP and assets)
    • Automating and documenting compliance policies
    • Planning, budgeting and executing new infrastructure solutions
    • Customizing and implementing next generation technologies
    • Pre-configuring and testing open industry solutions
    • Simplifying management of IT infrastructure
    • Building an integrated growth and data management strategy
    • Managing restructuring and a distributed, mobile workforce
    Our Proven Expertise
  • Professional Services Expertise “ Sun services and technology helped us do our research more economically and efficiently because the server footprint is significantly smaller, power and cooling requirements are considerably less, and system processing power is vastly superior.” Vadim Sapiro, Director of IT Institute for Genomic Research, TIGR The Institute for Genomic Research Cuts Power Expenses
    • Drove efficiencies and reduced server cluster energy use by more than 70%
    • Reduced server footprint 83% and achieved consolidation ratio of 5:1
    • Saved equivalent of 1.5 FT employees through training on new system
    • Improve datacenter space usage, lower energy costs, improve grid computing performance, reduce IT expenses, simplify IT management
    • BUSINESS CHALLENGE
    • SUN ENABLED
  • “ Sun created an end-to-end solution for us with its technology partner Symantec. Our backup times shrunk 75% to help us better meet HIPAA requirements. Sun accomplished this leveraging our existing tape library and with minimal use of our busy staff.” Tip Jones Director of Information Operations Greenville Hospital System Professional Services Expertise
    • Slashed backup times by 75%
    • to meet HIPAA Requirements
    • Lowered cost per GB through tape consolidation
    • Cut backup labor hours by 75%
    • Boosted ROI with high performance and high capacity
    Greenville Hospital System Cures Data Backup Woes
    • Reduce costly and inefficient manual backups, centrally manage storage operations, leverage existing storage assets
    • BUSINESS CHALLENGE
    • SUN ENABLED
    • BUSINESS CHALLENGE
    • SUN ENABLED
    Professional Services Expertise State of Michigan Boosts Backup and Recovery Mettle “ The return on investment by using Sun Services isn’t just monetary. It’s confidence level. It's ensuring that we can provide a service that our customers need. We have made a big turnaround here at the state in regards to enterprise backup and recovery, and Sun Services has really helped us in that turnaround.” John Kozitzki Enterprise Backup and Recovery Manager, Technical Services State of Michigan Department of IT
    • Cut IT costs more than $500K/year
    • Increased systems administrator productivity by 60%
    • Completed consolidation with no application failures
    • Improved community services at reduced costs
    • Decrease risk of data loss and improve recovery methods, augment policy alignment, enhance scalability and reliability
    • BUSINESS CHALLENGE
    • SUN ENABLED
    Professional Services Expertise “ By using Sun products and Sun Professional Services for our solution, we can scale horizontally, and we can scale vertically. And we don’t have to change one line of our software code to run dual-core, quad-core, or sixteen-core machines – or any other hardware that Sun provides.” Jean-Luc Vaillant CTO, LinkedIn
    • 54% Query performance increase
    • 39% Database size reduction
    • Monitoring capabilities to identify system bottlenecks and security vulnerabilities
    • Scalable infrastructure to support future growth
    LinkedIn Addresses Database Performance Issues
    • Enhance Web site performance for users, plan for future growth, create optimal structure for using multiple databases
  • Trusted IT Consulting Services Easy as 1-2-3-4 Plan and Build Customized On-Going Support, Remote Management and Training Workshops, Assessments and Collaboration Manage Architect Implement Established Practices, IP, Methodologies, Experiences Assess Proven Expertise that Helps You Every Step of The Way
  • Sun’s Professional Services Portfolio IT Consulting Product Consulting Sun TM Rapid Solutions ASSESS, ARCHITECT, IMPLEMENT, MANAGE
  • Sun’s Professional Services Portfolio ASSESS, ARCHITECT, IMPLEMENT, MANAGE Server Services Storage Services Software Services Identity Management HPC Virtual Desktop Datacenter Webtier HPC Cloud Computing Consolidation Migration Virtualization SOA Identity Management Custom Consulting IT Consulting Product Consulting Sun TM Rapid Solutions
  • IT Consulting Product Consulting Sun TM Rapid Solutions Services Designed to Meet Your Unique Needs Best for: Clients with complex project scope or strategic IT projects Benefits: Customized solution built to meet customer requirements Examples: Datacenter Strategy and Design projects, or Compliance consulting Best for: Clients who are adding new Servers and Storage to their environment Benefits: Reduce risk, Implement quickly, Utilize best practices for Sun's innovative technology Examples: N ew server implementation in mission critical environment Best for: Clients who need to efficiently implement an integrated Systems and Services IT solution Benefits: Proven, pre-architected, and scalable solution, speed to market Examples: New HPC compute cluster with integrated systems, software and support
    • Benefit to You
    • Transform your Sun product, technology and IP into meaningful business results
    • Increase the speed of deploying your solution and take full advantage of the new features
    • Lower the risk of implementation delays by utilizing proven methodologies and expert advise
    Product Consulting SUN INNOVATION Coupled with Proven Processes and Expertise to Solve Your Business Challenges Systems Storage Network Software
    • What We Do/How We Help
    • Leverages deep IT infrastructure expertise to bring the right people, skills, and experience to your technology project
    • Project Managers act as your single point of contact who provide accountability for the coordination, contracts, and scheduling activities of your entire project
    IT Consulting Product Consulting Sun TM Rapid Solutions ASSESS, ARCHITECT, IMPLEMENT, MANAGE
  • IT Consulting
    • Benefit to You
    • Align your business goals with your technology strategy
    • Optimize your existing network infrastructure to help drive down costs, lower risk and improve efficiencies
    • Utilize Sun's IT and business expertise to address compliance and regulatory issues
    Helping You Transform Your Technology Investment into Meaningful Business Results
    • What We Do/How We Help
    • Tailored IT consulting services to meet your business needs
    • Optimize your datacenter and facilities for improved efficiencies
    IT Consulting Product Consulting Sun TM Rapid Solutions ASSESS, ARCHITECT, IMPLEMENT, MANAGE IT Consulting Consolidate for Simplicity and Savings Optimize Current Facilities Manage Total Lifecycle Securely Make the Business More Agile Design for Business Continuity
    • Benefit to You
    • Accelerate your time to deployment
    • Ensure high quality implementations with open technologies
    • Scalable solutions that grow with you
    Reusable Artifacts for Extreme Productivity POWERED BY SUN
    • What We Do/How We Help
    • Experts collaborate with you to determine the appropriate mix of professional, managed, support and learning services, along with hardware and software components to fit your specific requirements
    • Pre-architected, scalable, and repeatable solutions built for immediate results
    ASSESS, ARCHITECT, IMPLEMENT, MANAGE Sun Rapid Solutions Sun TM Rapid Solutions IT Consulting Product Consulting Sun TM Rapid Solutions ASSESS, ARCHITECT, IMPLEMENT, MANAGE Global Web Buildout Datacenter Efficiency High Performance Computing
      • TECHNOLOGY
    Technology and Project Expertise
      • KNOWLEDGE
      • PROCESS
      • PARTNERS
    • SunScope project delivery methods
    • IP and best practices repository
    • Sigma-based technical delivery methodology
    • Prince two project management methodology
    • Technical assurance review
    • On-line tools (i-Runbook)
    • Pre-configured technology solutions
    • Remote monitoring and management
    • Best-of-class partner alliances
    • Sun product and technology certification
    How We Differentiate
  • Take the Next Step Access our services experts who will help you Apply Expertise and Innovation to your network infrastructure Business Strategies Business Operations IT Strategies IT Operations Sun Services Workshops
      • sun.com/service/professionalservices/
  • THANK YOU The Network is the Computer. TM
      • Presenter’s Name
      • [email_address]
  • Appendix
  • Collaboration, Identify Target State and Gap Analysis SunScope - Expert Project Delivery Sun Helps You Every Step of the Way Solution Identification and Selection Solution Engineering Construction, Validation and Monitoring Customized On-Going Support, Remote Management Training 1. Discovery 2. Synthesis 3. Design 4. Execute and Realize 5. Sustain
  • Why SunScope is Important to You Collaboration, Identify Target State and Gap Analysis Solution identification and Selection Solution Engineering Construction, Validation and Monitoring Customized On-Going Support, Remote Management Training 1. Discovery 2. Synthesis 3. Design 4. Execute and Realize 5. Sustain
    • An interactive client-focused delivery model
    • Interconnected to Sun’s IP, Field Best Practices and Tools Repositories
    • A Sigma-based Technical Delivery Methodology
    High Quality Solutions Customized Delivery On-Going Feedback
  • Key Project Activities 1. Discovery 2. Synthesis 3. Design 4. Execute and Realize 5. Sustain Key Results
          • Design Solution Option(s)
          • Perform Solution Valuation
          • Create Program Plans for Solution Deployment and Gap Remediation
          • Identify client Enablers and Inhibitors
          • Define Target State Vision and Critical Success Factors
          • Perform Gap Analysis
          • Engineer Solution
          • Build in Systemic Qualities Required
          • Validate and Finalize Implementation Plans and Expectations
          • Monitor and Report on Implementation Activities and Results
          • Conduct Milestone Checkpoints with Stakeholders
          • Monitoring of Key Performance Indicators
          • Publish IT Health Reports and Dashboards
          • Institutionalize IT Management Policies
  • PS Portfolio Overview
      • Competitive financial offerings
      • Potential to eliminate capital expenditures
      • TCO reduction via technology refresh
      • Solutions tailored to business needs
      • Improved balance sheet ratios
      • Preservation of credit lines and capital
      • Elimination of end-of-life disposal risks
      • IT investment protection strategies
      • Access to technology on your time table
      • Sun Microsystems
      • Global Financial Services
        • sun.com/leasing