Paying council tax top task workshop for 'Better connected 2012'

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Presentation for paying council tax top tasks workshop at a Socitm Insight event in September 2011

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Paying council tax top task workshop for 'Better connected 2012'

  1. 1. Top tasks forBetter connected 2012 Pay council tax John FoxBetter connected reviewer @x333xxx
  2. 2. “I’d like to pay my council tax”1. Does a Google search find the information I want?2. Does the home page lead me to the task?3. What are the options for paying my council tax?4. Can I complete my task? 15 Sep 2011 Top tasks for Better connected 2012 2
  3. 3. Does a Google search findthe information I want?“I’d like to pay my council tax” 15 Sep 2011 Top tasks for Better connected 2012 3
  4. 4. Which would you choose? Comhairle nan Eilean Siar 15 Sep 2011 Top tasks for Better connected 2012 4
  5. 5. Clearer results, more clues Aberdeen City 15 Sep 2011 Top tasks for Better connected 2012 5
  6. 6. Great results, on the nail West Dorset DC 15 Sep 2011 Top tasks for Better connected 2012 6
  7. 7. Does the home page leadme to the task?“I’d like to pay my council tax” 15 Sep 2011 Top tasks for Better connected 2012 7
  8. 8. What to click? Charnwood BC 15 Sep 2011 Top tasks for Better connected 2012 8
  9. 9. Where next? Charnwood BC 15 Sep 2011 Top tasks for Better connected 2012 9
  10. 10. Homepage task list – fab! Aberdeen City 15 Sep 2011 Top tasks for Better connected 2012 10
  11. 11. Issues outwith direct council control Ongoing issue with Civica over titling Aberdeen City 15 Sep 2011 Top tasks for Better connected 2012 11
  12. 12. What are the options forpaying council tax?“I’d like to pay my council tax” 15 Sep 2011 Top tasks for Better connected 2012 12
  13. 13. There’s a ‘council tax’ link Argyll & Bute 15 Sep 2011 Top tasks for Better connected 2012 13
  14. 14. Different ways to payRelevance of graphic? Argyll & Bute 15 Sep 2011 Top tasks for Better connected 2012 14
  15. 15. No mention of council tax. Shall I click ‘Pay for it’?Council tax? LB Sutton 15 Sep 2011 Top tasks for Better connected 2012 15
  16. 16. Intriguing links LB Sutton “Mmmm, what’s this?” 15 Sep 2011 Top tasks for Better connected 2012 16
  17. 17. “OK, so how *do* I pay it?” 15 Sep 2011 Top tasks for Better connected 2012 LB Sutton 17
  18. 18. Can I complete my task?“I’d like to pay my council tax” 15 Sep 2011 Top tasks for Better connected 2012 18
  19. 19. Can I complete the task?• Are obstacles thrown in my way?• Am I notified of the different ways to pay?• Is any online form used easy to complete?• Am I asked to provide (seemingly) unnecessary information? 03/09/12 Top tasks for Better connected 2012 19
  20. 20. 15 Sep 2011 Top tasks for Better connected 2012 Northumberland 20
  21. 21. 15 Sep 2011 Top tasks for Better connected 2012 Northumberland 21
  22. 22. Top tasks for Better connected 2012Pay council tax: Q&A john.fox@socitm.net @x333xxx

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