Consumer protection act 1986

208
-1

Published on

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
208
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
19
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Consumer protection act 1986

  1. 1. INTRODUCTION The Consumer Protection Act was enacted in 1986. Some Amendments were made in 2002. The Act applies to the whole of India except the State of Jammu and Kashmir. It is an Act to provide better protection of the interest of the consumers.
  2. 2. The Act enshrines all the consumer(s) rights which are internationally accepted. The Act was introduced to give the rules and regulations regarding consumer welfare the form of a law.
  3. 3. THIS ACT IS PROPOSED TO:-  Protect the interests of consumers  Confer certain rights on consumers  Stop traders from cheating consumers  Offer simple, quick and inexpensive redressal for consumers
  4. 4. WHO IS A CONSUMER? Consumer is a person who….. i) buys any goods for a consideration ii) hires any services for a consideration
  5. 5. Right to Safety Right to Information Right to Choose Right to be Heard Right to Seek Redressal Right to Consumer Education
  6. 6. WHAT ARE DEFECTS AND DEFFICIENCY? Defect or Deficiency “any fault, imperfections or shortcoming in the quality, quantity, potency, purity or standard which is required to be maintained by or under any law”.
  7. 7. WHAT IS A COMPLAINT? ‘Complaint’ means any allegation in writing made for- I. an unfair trade practice or a restrictive trade practice adopted by any trade or service provider II. the goods bought by complainant or agreed to be bought by him suffers from one more defect III. the services hired or agreed to be hired suffer from deficiency in any respect
  8. 8. COMPLAINT No stamp or court fee is needed. A complaint can be hand written or typed. Admitted if it is filed within two years from the date on which the cause of action has arisen. According to Three Tier System it is decided in which commission or forum the hearing of case will be.

×