“How do I successfully monitor my services end-to-end with OpsMgr 2012”Walter EikenboomPrincipal consultant INOVATIV
AGENDARequirements What is a LOB application Selecting your business apps (IT Business alignment) Gathering informationPrerequisites IT Maturity Operational processes (PPT) Collecting technical informationDesign for monitoring Components Relations Events and triggerBuild Component monitoring Distributed applications End user experience
What is a LOB application LOB application Components Windows OS Forefront TMG Processing services Virtual machines SQL server Azure database IIS VMM Component relations Perspective Stock trader LOB
Selecting your business appsAll Applications in the IT service catalog! Why: A LOB application in the service map is mapped to: Business processes Business functions Business capabilitiesAnd that’s why they provide value to your business!The Business/IT Alignment focuses on the following processes: Define an IT service strategy Identify and map services Identify IT service demand and manage business requests Develop and evaluate the IT service portfolio Manage service levels
App ControllerApp Controller• Self-service Application Management Across Private and Public Clouds• Easy Deployment and Operations for Your Application Services Through a Highly Intuitive Service-centric Interface• Visibility and Control with Unified Console Across Private and Public Cloud Resources and Applications
Gathering informationGathering information Description Business service (LOB) application name Stock Trader Web based stock trading and processing application for end Functional description internal and external users Business owner Dieter Wijckmans Business s service CI CI0012345 Number of users/ Number of Affected users 275 internal/ 450 external New or existing services Existing sinds June 2010 Service owner Oskar Landman Technical owner Walter Eikenboom Priority High Availability Business hours Alert notification 24x7 Available in OTA OA SLA 99,0% Policy considerations SOX, SAS 70
AGENDARequirements What is a LOB application Selecting your business apps (IT Business alignment) Gathering informationPrerequisites IT Maturity OpsMgr 2012 Monitoring ambition Collecting technical informationDesign for monitoring Components Relations Events and triggerBuild Component monitoring Distributed applications End user experience
IT MaturityMonitoring level ready for LOB monitoring People Process Technology
AGENDARequirements What is a LOB application Selecting your business apps (IT Business alignment) Gathering informationPrerequisites IT Maturity OpsMgr 2012 Monitoring ambition Collecting technical informationDesign for monitoring Events and trigger Components Relations Events and triggerBuild Component monitoring Distributed applications End user experience
Monitoring components Define ComponentDatabase SQL 2008 DB 001SQL cluster Instance ATMG Array b web publishingIIS on StocktraderwebService BSL on StocktraderBSL Processing service Identify events rules Performance counters Triggers Response times Define monitoring requirements based on SLA, OLA and UC
Prerequisites Define Component relations Stocktraderweb <-> Database X, Y and AAB StocktraderSQL <-> Azure DB StocktraderSQL <-> Stocktraderweb IIS Identify application discovery items Define Groups . Security Overrides Views Targets Reports Define monitoring requirements based on SLA, OLA and UC
SLA and OLA: how do they relateService level agreement (SLA). A written Woodgroveagreement documenting required levels of Business usersservice. The SLA is agreed upon by theservice provider and the consumer, or by Service Levelthe service provider and a partner provider. Agreement (SLA)SLAs should list the metrics and measuresthat define success for both the serviceprovider and the consumer. Desktop Service Manager End to end Desktop ServiceOperating level agreement (OLA). An Operating Levelagreement between one or more internal Agreement (OLA)teams that supports the requirements setforth in the SLAs.Underpinning contract (UC). A legally Network team Active Directory team Security teambinding contract in place of or in addition toan SLA. This type of contract is with apartner service provider responsible for Network Hardware Vendor Underpinningbuilding service deliverables for the SLA. Contract (UC)
MOF 4: Operate phaseThe Operate Phase of the IT service lifecycle represents the culmination of the two phasesthat precede it. The Operate Phase focuses on what to do after the services are in place.After an IT service has been successfully deployed, ensuring that it operates to meetbusiness needs and expectations becomes the top priority. This is the focus of the OperatePhase, which depends on four primary endeavors:• Effective ongoing management of the service• Proactive and ongoing monitoring of its health• Effective and readily available help to assist with use of the service• Restoration of a service to health when things go wrong
Service monitoring and controlGoals of Service Monitoring and ControlService Monitoring and Control (SMC) is the real-time observation of and alerting abouthealth conditions (characteristics that indicate success or failure) in an IT environment. Ithelps to ensure that deployed services are operated, maintained, and supported in line withthe service level agreement (SLA) targets agreed to between the business and IT.The components required to successfully implement Monitoring and Control are: • Establishing a service monitoring function. • Understanding the nature of new and existing IT services. • Understanding the requirements for successful service monitoring tools. • Ensuring that all relevant information from service monitoring is acted upon by the appropriate people. • Generating all the information required by other SMFs. • Improving the quality of service information.
Thanks!Bio: Walter EikenboomAs a principal consultant Walter is specialized ininfrastructure optimization where automationand simplifying operations is one of his keystrengths by overviewing people, process andtechnology to manage the most complexinfrastructures. Innovation and pre-salesconsultant on Microsoft System Center, privateCloud en workspace optimization with a vision indesigns. Walter provides workshops andpresentations on proactive and automatinginfrastructure management, moving to a newplatform or solution. Walter loves to talk withcustomers on how the world is changing andhow IT should adapt to stay aligned with yourbusiness. Follow me on Twitter @wwwally orcontact me firstname.lastname@example.org tostay in touch.