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Bermuda Triangle of Learning & Development

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For decades, dozens of planes and ships disappeared in the imaginary triangle formed by Miami, San Juan, and Bermuda. Why did it stop? Is it because of the improvements in equipment, instrumentation, …

For decades, dozens of planes and ships disappeared in the imaginary triangle formed by Miami, San Juan, and Bermuda. Why did it stop? Is it because of the improvements in equipment, instrumentation, or the accuracy of weather predictions? Perhaps it was a combination. In learning and development, for decades, thousands of projects have been lost. They failed to be completed on time, missed their objective or been cancelled completely, thus jeopardizing the company and business initiative sponsoring the project. How does this happen? What can stop it? In this session, we will examine the L&D Bermuda Triangle: standardization, infrastructure, and outsourcing. Your ability to excel in these categories will enable you to achieve great things. Failure in one or all of these categories spells doom for your organization.

The Bermuda Triangle of L&D focuses on the fundamentals of standardization—design, adoption, orientation, adherence—and the role that technology plays. Standardization must go beyond style guides and “boxes and arrows” to be effective. We will focus on infrastructure necessary to support L&D operations, from planning to development to delivery, including the role of the LMS and the emergence of the development management systems (DMS). The LMS supports the planning and delivery processes, while the DMS supports the day to day operations and development processes. We will focus on outsourcing, including vendor selection and alignment, and how to promote a successful RFP process and outsourcing campaign. If you are outsourcing one project, your entire portfolio, or merely tapping into external expertise, the process is ripe with hazards and success stories are increasingly rare. We will discuss the secrets to success of each and how the three can work together to produce transformation.

What we do in L&D is hard. The challenges are always vital to the organization and no two projects are the same. Extrapolate this across a global company, with hundreds of staff on hundreds of projects. The inability to control quality, consistency, and predictability sets everyone up for failure, from the CLO down to the teams themselves. The points of the L&D Bermuda Triangle hold the secret to creating a healthy organization that achieves success and can progress forward. The three points are also the three areas where organizations most often fail to achieve success. Standardization is hard. No one who needs it really wants it. Without the proper execution, then organization fails to adopt them. Infrastructure is fundamental, but the tools available only address the peripherals of day-to-day business. There has never been a tool to meet the wide range of needs. Outsourcing is valuable for campaigns both small and large, but only if it's done right. Otherwise you can encounter massive failures, embarrassments, and jeopardize the company’s ability to be successful. There are many stories of failure in our industry. We need more successes.

Published in: Business, Technology

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  • 1. The  Bermuda  Triangle   of  Learning  and  Development     Conceived  by:   William  V.  West   Quantum7  
  • 2. For  centuries,  dozens  of   planes  and  ships  disappeared   within  an  imaginary  triangle   between  Miami,  Bermuda,   and  San  Juan  
  • 3. Why  did  it  stop?  
  • 4. Stronger  vehicles?   Improved  radar  accuracy?   Accurate  weather  predicKons?  
  • 5. Maybe  a  combinaKon?  
  • 6. What  about   the  Bermuda  Triangle   of  Learning  and  Development?  
  • 7. For  decades,  thousands  of   training  projects  have  been  lost.     They  failed,  missed  their  mark,   were  cancelled  and/or  jeopardized     business  operaKons.  
  • 8. Why?  
  • 9. Let’s  call  it  the   Bermuda  Triangle   of  Learning  and  Development  
  • 10. Lack  of   Standards   Failed   Outsourcing   Lack  of   Infrastructure  
  • 11. Lack  of   Standards   Failed   Outsourcing   Lack  of   Infrastructure   -­‐  The  L&D  industry  has  no  standards   -­‐  Everyone  must  design  their  own   -­‐  Most  organizaKons  don’t  
  • 12. Lack  of   Standards   Failed   Outsourcing   Lack  of   Infrastructure   Not  all  outsourcers  are  great  –   Not  all  clients  are  prepared  –   Most  relaKonships  are  not  aligned  –  
  • 13. Lack  of   Standards   Failed   Outsourcing   Lack  of   Infrastructure   -­‐  Visibility  is  fundamental  to  survival  -­‐   -­‐  The  business  of  L&D  is  complex  -­‐   -­‐  There  has  never  been  an  L&D  ERP  -­‐  
  • 14. Lack  of   Standards   Failed   Outsourcing   Lack  of   Infrastructure   True  excellence  requires  all  three   in  balance,  tailored  to  your  environment  
  • 15. Standards     What  other  business  funcKon   tolerates  randomness?  
  • 16. Standards     Why  should  L&D  endure   unpredictability  and   unreliability?  
  • 17. Outsourcing     It’s  not  a  bad  thing,  if  done  right     Everyone  needs  a  liZle  help   to  reach  their  goals  
  • 18. Outsourcing     But  choose  the  wrong  partner   and  you  may  not  end  up   where  you  want  to  be.  
  • 19. Infrastructure     This  is  your  fundamental  strength.    
  • 20. Infrastructure     With  it,  you  have  all  the  tools   to  take  on  any  challenge     Without  it,  your  abiliKes  are   limited  by  your  tools.     (Ever  seen  a  Captain  sails  his  ship   with  a  spreadsheet?)    
  • 21. Sound  scary?     It  is!  
  • 22. What  we  do  in  L&D  is  hard.     Stakeholders  have  high  expectaKons   of  internal  L&D  teams.     Outsourcing  provider  have  to  meet   them  as  well,  and  make  a  profit!  
  • 23. There’s  a  constant  barrage     Every  project  is  different     No  other  business  funcKon   is  as  complex  
  • 24. You  will  fail  without:       solid  standards     strong  infrastructure     effecKve  outsourcing  
  • 25. Yo!  Outsource  providers!     The  same  is  true.     Without  standards,  infrastructure,   and  an  ability  to  align  with  your  client,     You  will  also  fail.  
  • 26. Sound  daunKng?     It  is  not!  
  • 27. Secrets  to  Success  -­‐  Standards?   Documented  standards   OrganizaKonal  commitment   OrientaKon  for  all  staff   Compliance  by  all  teams  
  • 28. Secrets  to  Success  -­‐  Infrastructure?   Implement  technology  to:     -­‐  support  development  (DMS)   -­‐  support  delivery  (LMS)   -­‐  support  portability  (LCMS)    IN  THAT  ORDER!  
  • 29. Secrets  to  Success  -­‐  Outsourcing?   Adopt  the  Seven  AZributes  to:   -­‐  select  your  best  partner(s)   -­‐  align  your  relaKonship   -­‐  apply  best  pracKces  
  • 30. For  decades  we’ve  had   too  much  of  this.  
  • 31. We  need  more   of  this!  
  • 32. Find  out  more  at   www.quantum7.com   www.sevenaZributes.com