Data that persuades: Annotated - from SES SF 2012

Data that persuadesHow to prove your pointIan Lurie CEO, Portent This is the ‘narrated’ version of my presentation from SES San Francisco, 2012. You’ll see explanations in little black boxes like this one.San Francisco| August 13–17

If you have questions after you read this, shoot ‘em to me on Twitter. I’m happy to answer.ME: @PORTENTINT

Also, I’ve put links to books, examples, etc. on a bit.ly link bundle at this link.portent.co/sesdataYes, like this, no ‘m’.

I’m not a fan of bullets. They give slides a bad name. So I’ve banned them from this presentation.This presentation iscertified 100% bullet-free.

I came up with the idea for thispresentation after receiving agraph that looked like this: 7000 6000 5000 4000 Jun-‐12 3000 Jul-‐12 2000 Aug-‐12 1000 0 Alfalfa Timothy Chewy Pigloos Hay Treats @portentint

Why the @#$! would you do this? 7000 6000 5000 4000 Jun-‐12 3000 Jul-‐12 2000 Aug-‐12 1000 0 I couldn’t figure out why peoplewould do this to innocent, Timothy Chewy Alfalfa Pigloos helpless data. This graph is Hay Treats awful. @portentint

Why the @#$! would you do this?7000 6000 5000 4000 Jun-‐12 3000 Jul-‐12 2000 Aug-‐12 1000 0 Even worse, it was created by a Alfalfa Timothy Chewy Pigloos marketing ‘professional’ to give to Hay Treats her boss (I changed the products to protect the innocent) @portentint

Why the @#$! would you do this?7000 6000 5000 4000 Jun-‐12 3000 Jul-‐12 2000 Aug-‐12 1000 0 Alfalfa Timothy Chewy Pigloos Would you take this seriously? Can Hay Treats even figure out what the story you is behind this data? @portentint

Why the @#$! would you do this?7000 6000 5000 4000 Jun-‐12 3000 Jul-‐12 2000 Aug-‐12 1000 0 Alfalfa Timothy Chewy Pigloos Hay Treats Then I found out her boss asked for it this way to show to his boss. Grrrrrrr… @portentint

Of course, this isn’t really our problem, right? Imean, we’re SEOs and PPC’ers and such. Our jobisn’t data presentation – it’s giving good adviceabout rankings and ads and stuff. WHY SHOULD, TOO AND YOU I CARE

WRONG. SO WRONG. We face afew huge problems we can only fix ifwe know how to present data in acompelling way. WHY SHOULD, TOO AND YOU I CARE

The problem right now is that weapproach data the same way weapproach food. DATA = FOOD

If a little data’s good… Data good!!!

…more’s better! So we pig out. Wecreate these awful spreadsheets andcharts, export dozens of pages fromanalytics software and let our clientsand bosses stuff themselves. But theydon’t get any useful info from it. More data better!!!

Whoa, hey now, lets not get personal.So our clients with end upfatter than Grizzlies, but withno idea what to do next. Thedata is totally overwhelmingand actionably worthless.

We need to serve our clientslittle, well-prepared servings ofsuper-dense, usefulinformation. Not 32 Big Macs. I’ll lay off the food metaphor now.

YOUR CAREER ISN’T ABOUT BEING RIGHT Because here’s the thing: Being right doesn’t get you paid. It doesn’t get you promoted. It doesn’t get you business. Being right is how you make sure you don’t screw your clients/bosses with bad information.

YOUR CAREER IS ABOUT BEING UNDERSTOODIf you want the fact that you’re right tomatter – if you want to really succeedin your career as a marketer – youneed to be understood. In ourbusiness, that comes down to data,and good presentation of that data.

IF YOU WANT PERSUASIVEYou have to be persuasive. Butthat doesn’t mean the prettiestgraph, or the loudest argument,or the best skills as a debater.

BE THE PERSON THEY ACTUALLY UNDERSTANDYou want to be persuasive? Bethe one person that your clientcan actually understand. That’show you grow your career,and become awesome.

HERE’S HOW YOU DO IT 3 STRATEGIC TIPSFirst off, three basic rules youhave to know.

LIZARD. APE. HUMAN.Before you prepare your report,repeat the phrase “Lizard, Ape,Human”. It’ll help you rememberhow people consumeinformation, and keep your reportfocused.

According to Donald Norman, werespond to information on threelevels: Visceral (fight or flight),Behavioral (like or hate), andReflective (meaning). VISCERAL BEHAVIORAL REFLECTIVE From The Design of Everyday Things, Donald Norman

its true. Im a visceral guy.When you drop a report on my desk (I am a boss, after all), my firstreaction is visceral. It comes from my lizard brain, and it’s a very simpleyes/no response. A ‘yes’ means I’ll look long enough to form an opinion.A ‘no’ means I’m probably going to do everything I can to ignore thedata you so lovingly prepared for me. Choice of color, layout, reportclutter and such can affect this response.

not as smart as humans? Whatever.Then I’ll look a little more closely. This is closer to the ape-driven part ofmy brain. It’s an emotional response, but not totally driven by a look at thedata. A well-designed bit of data graphics can make a huge differencehere, because the ape-brain isn’t quite as smart as the human-brain, but it’svery nuanced. At this point, I’m looking for something to ponder.

does this mean Im an apex predator? Sweet!Now, finally, I hit the reflective response. The visceral and emotionalresponse shape the reflective one. If my first reaction was “ew” and mysecond was “I can’t believe I paid for this,” my reflective response isgoing to be “Who can I hire to replace you?”If my visceral reaction was “huh!” and my behavioral was “I had no idea!”my reflective response will be “I need to dig deeper! Get in here!”

WHAT. WHY. WHAT NOW?Getting the right visceral response is about information design. I’ll talkabout that in minute. Getting the right behavioral and reflective responseis about answering the right questions:What story does the data tell?Why did that story happen?What should we as a company do next, based on the what and why?

WHAT: SEO & PPC are on an upswing. PPC SEO E-‐mail Begging May-‐12 $669.00 $643.00 $1,005.00 $767.00 Jun-‐12 $850.00 $1,500.00 $647.00 $1,074.00 Jul-‐12 $2,500.00 $2,340.00 $619.00 $687.00 Understand that data isn’t a bunch of numbers. It’s a story – a narrative – of how your marketing, product and company are working. It’s up to you to dig out that story.

New landers launched July 1. SEO content strategy ongoing as of May 1. PPC SEO E-‐mail Begging May-‐12 $669.00 $643.00 $1,005.00 $767.00 Jun-‐12 $850.00 $1,500.00 $647.00 $1,074.00 Jul-‐12 $2,500.00 $2,340.00 $619.00 $687.00 It’s not enough to just say “SEO and PPC are doing well!” You need to explain why. Otherwise, you’re no better than a Google Analytics report, and I don’t need to pay you.

Why? PPC Conversion rate 6% Landers go live June 1 5.00% 5% What explains the change? Look 4.00% 4% at the data. Think this through, thoroughly, before you even try3% to create a report or presentation. Do the research.2% 1.10% 1.00% 1.00% 1% 0.75% 0.40% 0% Jan-‐12 Feb-‐12 Mar-‐12 Apr-‐12 May-‐12 Jun-‐12 Jul-‐12

NextTest more landers.Continue SEO. There’s a lag. Then, be ready with next steps. These examples are over- simplified, obviously. But you get the idea. Because any boss/client will ask what to do next.

WHAT. WHY. NEXT.Don’t forget: Answer these threequestions. Yes, this is a repeatslide. It’s that important.

ESTABLISH CONTEXT The last strategic tip: Don’t present data in a vacuum. @portentint

SEO & PPC performance $1,400.00 $1,200.00 $1,000.00 $800.00 While this chart tells me SEO $600.00 and PPC are improving, it doesn’t $400.00 tell me how they’re doing compared to my other channels. $200.00 I read it and say ‘so what’? $-‐ May-‐12 Jun-‐12 Jul-‐12

Sales by channel $1,200.00 Ah HAH. Now I see the whole equation. SEO’s out-performing all other channels. This is data in context. It helps me make a smart decision. May-‐12 $600.00 Jun-‐12 Jul-‐12 $-‐ PPC SEO E-‐mail Begging

Lizard. Ape. Human.What. Why. What next. Provide context. Three big strategic tips that’ll add depth to your reports. But you still have to get past that first, visceral assessment. And, you have to provide clarity when the reader looks more closely.

13 WAYS TO GIVE GREAT DATA Time to get tactical. Here are a bunch of little tips that’ll help make your reports more consumable.

1 DON’T MAKE THEM READ Pretend your brain is a computer. Every individual ‘chunk’ of information you have to process is a task. More tasks = more work. More work = grumpy boss. @portentint

PPC SEO E-‐mail Begging May-‐12 $669.00 $643.00 $1,005.00 $767.00 Jun-‐12 $850.00 $1,500.00 $647.00 $1,074.00 Jul-‐12 $2,500.00 $2,340.00 $619.00 $687.00 Tabular data like this forces me to perform at least 12, and as many as 19, individual tasks, just to get the story that PPC and SEO are moving up.

A simple line chart requires at most 2 tasks. Phew. Much better. The moral? Don’t make me read. Reading was the last thing we learned to do. We’ve been looking for patterns, though, for hundreds of thousands of years. Our brains are better at it, and we can take in a pattern shown in an image in a few seconds. Visceral, ftw! SEO & PPC performance $1,400.00 $1,200.00 $1,000.00 $800.00 $600.00 $400.00 $200.00 $-‐ May-‐12 Jun-‐12 Jul-‐12

FOLLOW TUFTE’S LAWSAbove all else, show the data.Maximize data-ink ratio.Erase non-data ink.Erase redundant data ink.Revise and edit.From The Visual Display of Quantitative Data,by Edward Tufte Next, a bunch of fantastic tips to follow, from the top data visualization guru on the planet, Edward Tufte. Read his books! @portentint

2 ABOVE ALL ELSE, SHOW THE DATA His best, first rule: Show the damned data!!!! @portentint

Remember, my brain has to perform tasks. Every additional bit of junk on the page interferes with my ability to ‘see’ the data. $1,200.00 $1,000.00 $800.00 May-‐12 $600.00 Jun-‐12 Jul-‐12 $400.00 $200.00 $-‐ PPC SEO E-‐mail Begging

By simply deleting the weird vegetable icons, you’ll get one step closer to just showing the data. Nice. $1,200.00 $1,000.00 $800.00 May-‐12 $600.00 Jun-‐12 Jul-‐12 $400.00 $200.00 $-‐ PPC SEO E-‐mail Begging

One way to show the data first is to maximize the ratio of data to ink.3 MAXIMIZE DATA-INK RATIO @portentint

All the ink used to show the 3D effects are a total waste. They in no way help me understand this data. In fact, they may get in the way, since the blue ‘May’ bars are partly hidden. $1,200.00 $1,000.00 $800.00 May-‐12 $600.00 Jun-‐12 Jul-‐12 $400.00 $200.00 $-‐ PPC SEO E-‐mail Begging

See how much better that is? I’m using fewer pixels for decoration, and more for data. $1,200.00 $1,000.00 $800.00 May-‐12 $600.00 Jun-‐12 Jul-‐12 $400.00 $200.00 $-‐ PPC SEO E-‐mail Begging

Take another step by removing more non-data ink.4 REMOVE NON-DATA INK @portentint

For example, the gridlines in this graph aren’t really helping. I can tell you that, as your boss, I’m not going to trace across them. Remember the story – you’re trying to show a trend, and relative performance. The grid isn’t $1,200.00 helping with that. $1,000.00 $800.00 May-‐12 $600.00 Jun-‐12 Jul-‐12 $400.00 $200.00 $-‐ PPC SEO E-‐mail Begging

Bye-bye, grid. Nice knowing you. $1,200.00 $1,000.00 $800.00 May-‐12 $600.00 Jun-‐12 Jul-‐12 $400.00 $200.00 $-‐ PPC SEO E-‐mail Begging

5 REMOVE REDUNDANT DATA INK Remove data ink (pixels, if you’re an onscreen person) that repeats the message, too. In this example: I don’t need to show the Y-axis values in $200 increments. Again, this is about trending. The small increments introduce a lot of redundant ink. @portentint

This tells the data’s story just as well, but my visceral reaction is a lot better now. My fevered little brain doesn’t have to perform as many tasks. $1,200.00 May-‐12 $600.00 Jun-‐12 Jul-‐12 $-‐ PPC SEO E-‐mail Begging

As a reminder, there is where we started. $1,200.00 $1,000.00 $800.00 May-‐12 $600.00 Jun-‐12 Jul-‐12 $400.00 $200.00 $-‐ PPC SEO E-‐mail Begging

This is the end result. Much better, yes? $1,200.00 May-‐12 $600.00 Jun-‐12 Jul-‐12 $-‐ PPC SEO E-‐mail Begging

Most important: Don’t treat your reportsand data graphics as fragile models. Youcan tear them apart, revise them andgenerally tweak them to make ‘em morereadable. Revise and edit! 6 REVISE & EDIT @portentint

For example, I decided the grid was helpful after all, because it made it easier for folks to compare bars on the far-right of the chart. I didn’t want to add ink, so I added a white line across at the $600 increment. Revise and edit. $1,200.00 May-‐12 $600.00 Jun-‐12 Jul-‐12 $-‐ PPC SEO E-‐mail Begging

FOLLOW TUFTE’S LAWSAbove all else, show the data.Maximize data-ink ratio.Erase non-data ink.Erase redundant data ink.Revise and edit.From The Visual Display of Quantitative Data,by Edward Tufte There’s no way I can do Tufte justice in a few slides. Read his stuff. Follow his 5 laws. Join the data nerds. It’s nice here. They have cookies.* @portentint

*Not crappy cookies, like chocolate chip cookiesthat turn out to be oatmeal raisin (shudder) orthose nasty, chocolate-free sugar cookies. We’retalking cookies with honkin’ huge chocolatechunks in them so large they make your cheekshurt. Data nerd-dom is a nice place. @portentint

7 USE SMALL MULTIPLESSmall multiples help you break up complexdatasets and compare them. Tufte and a bunchof other writers talk about them. I’m not sure whocame up with the idea. It wasn’t me, though. @portentint

Sales by month $1,200.00 $1,000.00 $800.00 PPC $600.00 SEO E-‐mail $400.00 Take this example. It’s a little Begging confusing. Which line is which? I have to do a lot of work to interpret it. $200.00 $-‐ May-‐12 Jun-‐12 Jul-‐12

Sales by channel PPC SEO $1,400.00 $1,400.00 $1,200.00 $1,200.00 $1,000.00 $1,000.00 $800.00 $800.00 $600.00 $600.00 $400.00 $400.00 $200.00 $200.00 $-‐ $-‐ May-‐12 Jun-‐12 Jul-‐12 May-‐12 Jun-‐12 Jul-‐12 E-‐mail Begging $1,400.00 $1,400.00 $1,200.00 $1,200.00 $1,000.00 $1,000.00 $800.00 $800.00 $600.00 $600.00 $400.00 $400.00 $200.00 $200.00 $-‐ $-‐ May-‐12 Jun-‐12 Jul-‐12 May-‐12 Jun-‐12 Jul-‐12 Small multiples means breaking those 4 series into a grid of matching graphs. Much easier to compare.

Sales by channel PPC SEO $1,050.00 $1,250.00 $1,000.00 $1,150.00 $950.00 $1,050.00 $900.00 $950.00 $850.00 $800.00 $850.00 $750.00 $750.00 May-‐12 Jun-‐12 Jul-‐12 May-‐12 Jun-‐12 Jul-‐12 E-‐mail Begging $1,140.00 $1,160.00 $1,120.00 $1,150.00 $1,100.00 $1,140.00 $1,080.00 $1,130.00 $1,060.00 $1,040.00 $1,120.00 May-‐12 Jun-‐12 Jul-‐12 May-‐12 Jun-‐12 Jul-‐12 You can compress the y-axes if you want to, to emphasize change…

Sales by channel PPC SEO $1,350.00 $1,350.00 $1,250.00 $1,250.00 $1,150.00 $1,150.00 $1,050.00 $1,050.00 $950.00 $950.00 $850.00 $850.00 $750.00 $750.00 May-‐12 Jun-‐12 Jul-‐12 May-‐12 Jun-‐12 Jul-‐12 E-‐mail Begging $1,350.00 $1,350.00 $1,250.00 $1,250.00 $1,150.00 $1,150.00 $1,050.00 $1,050.00 $950.00 $950.00 $850.00 $850.00 $750.00 $750.00 May-‐12 Jun-‐12 Jul-‐12 May-‐12 Jun-‐12 Jul-‐12

Sales by channel PPC SEO $1,350.00 $1,350.00 $1,150.00 $1,150.00 $950.00 $950.00 $750.00 $750.00 May-‐12 Jun-‐12 Jul-‐12 May-‐12 Jun-‐12 Jul-‐12 E-‐mail Begging $1,350.00 $1,350.00 $1,150.00 $1,150.00 $950.00 $950.00 $750.00 But I recommend using the same range on every $750.00 May-‐12 Jun-‐12 graph. Here, I have each chart Jun-‐12 Jul-‐12 May-‐12 starting Jul-‐12 $750, at instead of 0, because it makes the changes more obvious. But it’s still apples-to-apples.

BSG despair-o-meter Season 1 Season 2 9 9 9 9 9 9 8 Episode quality 1-‐5 6-‐10 11-‐15 16-‐20 1-‐5 6-‐10 11-‐15 16-‐20 Season 3 Season 4 10 9 9 7 7 6 4 2 1-‐5 6-‐10 11-‐15 16-‐20 1-‐5 6-‐10 11-‐15 16-‐20 A personal favorite: My Battlestar Galactica Despair-O-Meter comparesepisode quality season by season. Small multiples fight the Cylon menace.

8 USE NATURAL COLORSAnything you can do to tap our instinctive ability to respondto stimuli makes data more digestible. That includes usingnatural colors, instead of… @portentint

…eye-gougingly bad colors. Sales by channel $1,200.00 May-‐12 $600.00 Jun-‐12 Jul-‐12 $-‐ PPC SEO E-‐mail Begging

Ah. Much better, yes? $1,200.00 Sales by channel May-‐12 $600.00 Jun-‐12 Jul-‐12 $-‐ PPC SEO E-‐mail Begging

9 USE CONTRASTING NATURAL COLORSYes, but still a little hard to read,because all the blues ran together. So,try to use contrasting natural colors. @portentint

From Tim Beard http://portent.co/NHy5QDTim Beard has this great palette you canuse. It’s a whole set of natural colors.

This isn’t perfect, but it’s a lot easier to look at, and it’s easy to distinguish one series from another. Sales by channel $1,200.00 May-‐12 $600.00 Jun-‐12 Jul-‐12 $-‐ PPC SEO E-‐mail Begging

Pie charts suck. Seriously. I’ve never seena pie chart that couldn’t be improved byusing another type of chart.10 SAY NO TO PIE CHARTS @portentint

How exactly am I supposed tosee the difference between, Orders by channelsay, 4% and 8%? Do theyreally look like they’reseparated by a factor of 2?No. Pie charts tend to concealdistinctions.

Orders by channel70 Turn the same thing into a bar chart, and suddenly it’s a lot60 easier to see the entire range of results.50 40 30 20 10 0 SEO PPC E-‐mail Display Direct

11 USE CONSISTENT PROPORTIONS If you’re using small multiples, or even presenting several pages of charts, use the same proportions on all of them. @portentint

Sales by channel PPC SEO $1,350.00 $1,350.00 $1,150.00 $1,150.00 $950.00 $950.00 $750.00 $750.00 May-‐12 Jun-‐12 Jul-‐12 May-‐12 Jun-‐12 Jul-‐12 E-‐mail Begging $1,350.00 $1,350.00 $1,150.00 $1,150.00 $950.00 Here, using different proportions $950.00 makes it look like the change over $750.00 time for PPC and SEO$750.00 is about May-‐12 the same as Jul-‐12 Jun-‐12 e-mail and begging. I May-‐12 Jun-‐12 Jul-‐12 won’t look at the numbers, first. I’ll look at the lines. Be sure they tell an accurate story.

Sales by channel PPC SEO $1,350.00 $1,350.00 $1,150.00 $1,150.00 $950.00 $950.00 $750.00 $750.00 May-‐12 Jun-‐12 Jul-‐12 May-‐12 Jun-‐12 Jul-‐12 E-‐mail Begging $1,350.00 $1,350.00 $1,150.00 $1,150.00 $950.00 $950.00 $750.00 $750.00 May-‐12 Jun-‐12 Jul-‐12 May-‐12 Jun-‐12 Jul-‐12 See the difference?

12 GO 45 DEGREESStephen Few talks abouttrending data in his book, NowYou See It. A lot of people askhim what the best size/shape isfor a line graph. @portentint

Sales $450,000 $400,000 $350,000 $300,000 $250,000 $200,000 $150,000 $100,000 His answer: Don’t worry about $50,000 the size. Instead, set the $-‐ proportions so the average slope Jan-‐11 Feb-‐11 Mar-‐11 45 degrees. That tends to be Aug-‐11 Sep-‐11 is Apr-‐11 May-‐11 Jun-‐11 Jul-‐11 easiest to read.

13 SHOW TRENDSRemember, above all, show thedata! That includes trends. @portentint

Sales $450,000 $400,000 $350,000 $300,000 $250,000 $200,000 $150,000 It’s not easy to see this is an $100,000 upward trend. $50,000 $-‐ Jan-‐11 Feb-‐11 Mar-‐11 Apr-‐11 May-‐11 Jun-‐11 Jul-‐11 Aug-‐11 Sep-‐11

Sales $450,000 $400,000 $350,000 $300,000 $250,000 $200,000 $150,000 Add a trendline. Now I can see $100,000 the trend in a second. $50,000 $-‐ Jan-‐11 Feb-‐11 Mar-‐11 Apr-‐11 May-‐11 Jun-‐11 Jul-‐11 Aug-‐11 Sep-‐11

DON’T BE THESE GUYS There are the tactics. Now, a couple of examples of what can happen when you ignore the tactics and the strategy of great data visualization, and just crank out one crappy report after another.

No clear story. No what, when,what’s next. Huge amounts ofnon-data ink and just visual trash.

This is actually so bad that itlooks equally informativebackwards…

And even upside-down. If yourreport looks just as useful(less)upside-down, start again.

Total Clicks Compared to Total Monthly Spending $7,000.00 6,000 $6,000.00 5,000 $5,000.00 4,000Spending $4,000.00 Clicks 3,000 $3,000.00 2,000 $2,000.00 $1,000.00 1,000 If I just pull out two graphs, I $- 0 Dec-10 think there’s a story. The story of Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11 Oct-11 Nov-11 a very bored analyst, playing Historical Average with shading filters in Excel. Clicks Conversions Compared to Total Monthly Spending $7,000.00 18 $6,000.00 16 14 $5,000.00 12 Conversions Spending $4,000.00 10 $3,000.00 8 6 $2,000.00 4 $1,000.00 2 $- 0 Dec-10 Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11 Oct-11 Nov-11 Spending Conversions

20 Conversions 15 10 5 0Take 2 minutes to remove non- Dec-10 Feb-11 Apr-11 Jun-11 Aug-11 Oct-11data ink, apply small multiplesand such, and suddenly there’s abit more information. $8,000 Spend $6,000 $4,000 $2,000 $- Dec-10 Feb-11 Apr-11 Jun-11 Aug-11 Oct-11

20 Conversions 15 10 5 0 Dec-10 Feb-11 Apr-11 Jun-11 Aug-11 Oct-11The data isn’t bad. Thepresentation was awful. $8,000 Spend $6,000 $4,000 $2,000 $- Dec-10 Feb-11 Apr-11 Jun-11 Aug-11 Oct-11

DON’T BE THESE GUYS Sometimes, though, the data is bad, too. Take this last example.

Monthly PPC visitors 1,200 1,000 800 Unique Visitors 600 400 200 This report is supposed to show my PPC campaign performance. But it 0 only shows me clicks!!! I don’t care Jan Feb about clicks!!! IMay March April wantJune know what to July Aug Sep Oct Nov Dec 2008 319 405 667 926 1,121 913 817 520 433 331 267 204 2009 239 those clicks cost and earn. This 722 a 780 992 1,073 889 862 is 567 199 133 86 2010 253 397 100% useless crap graphic. 618 741 573 456 463 402 370 333 192 153 2011 217 322 511 640 931 793 603 526 390 357 250 262 2012 339 405 581

AN OBLIGATIONI hope you find this helpful. My point,again: Your job is as much explainer asexpert. Learn to find and tell the storyin the data, and learn to do it well. It’llput you head-and-shoulders aboveyour competition.

AN OBLIGATIONAnd, to me, there’s an ethicalobligation for us as experts. It’s our jobto provide good, actionable advice.Not ‘good’ and ‘actionable’ from ourown perspective, but from our clients’.

AN OBLIGATIONThe businesses of the people youwork for depend on that. Take itseriously.Plus: Cookies. We have them.Data nerds, unite.

@PORTENTINTIAN@PORTENT.COMPORTENT.CO/SESDATANote: Excel was only tool used tocreate the charts & graphs in thispresentation. You don’t need fancystuff.

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Data that persuades: Annotated - from SES SF 2012

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Data that persuades: Annotated - from SES SF 2012 Presentation Transcript