Gold group implemention phase & final report 363 sec_11_final draft
Upcoming SlideShare
Loading in...5
×
 

Like this? Share it with your network

Share

Gold group implemention phase & final report 363 sec_11_final draft

on

  • 3,367 views

A fictional project proposal and feasibility analysis to implement a new customer service management system. Includes work created using MS Visio on page 18.

A fictional project proposal and feasibility analysis to implement a new customer service management system. Includes work created using MS Visio on page 18.

Statistics

Views

Total Views
3,367
Views on SlideShare
3,367
Embed Views
0

Actions

Likes
1
Downloads
26
Comments
0

0 Embeds 0

No embeds

Accessibility

Upload Details

Uploaded via as Microsoft Word

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

Gold group implemention phase & final report 363 sec_11_final draft Document Transcript

  • 1. Gold Group Office Supplies Gold Group Office Supplies -California 2008May 14 th Gold Group Office Supplies G.I.I.T.S Implementation Phase and Final Report Seth Breedlove, Dung Nguyen & Agnieszka Patykowska ISYS 363_11 08 Gold Group ISYS 363 Group Leader – Seth Breedlove Team Members – Dung Nguyen & Agnieszka Patykowska Page 1
  • 2. Gold Group Office Supplies 2008 Table of Contents1. Executive overview Pg. 32. Initial Proposal Pg. 43. Feasibility Study Pg. 64. Application Design Pg. 155. Prototyping/Data Definitions Pg. 216. Project Summary Pg. 22 Page 2 Gold Group ISYS 363 Group Leader – Seth Breedlove Team Members – Dung Nguyen & Agnieszka Patykowska
  • 3. Gold Group Office Supplies 2008 Executive OverviewDatabase Overview:Gold Group Information Technology Division is pleased to present a fully functionalprototype of G.I.I.T.S. The department has been successful in implementing all of itsgoals as originally planned, including all necessary inputs and forms as described in theinitial proposal.G.I.I.T.S is now able to provide the integration between customer service, employeesales, inventory management and vendor management that Gold Group previously didnot have. Now with real time communication between the sales floor, warehouse andvendors, just in time inventory has eliminated back orders and unable to fill orders aswell as excess inventory. G.I.I.T.S also alerts sales reps to the amount of inventory thathas been allotted to customers and are not available for sale to provide better customerservice and warehouse management. Service agents are now able to track customerorders in real time with shippers in order to provide customers with real timeinformation and are better able to respond to any issues.Employees at all levels are able to add new customers, products and suppliers with easyto use forms. Managers are now easily able to create up to the moment reports toaccurately ascertain which products are selling, agent sales and predict when newinventory will be arriving. With real time reporting, managers are also able to spot topselling agents and produce market analysis reports. Page 3 Gold Group ISYS 363 Group Leader – Seth Breedlove Team Members – Dung Nguyen & Agnieszka Patykowska
  • 4. Gold Group Office Supplies 2008Implementation:Employee and vendor training is on target to meet the June16th, 2008 deadline and isahead of schedule to be phased into the warehouse as described in the feasibility study.At this time they system will work side by side with the legacy system to observe forpotential bugs and employee training and usage issues. After a three-week run, thisimplementation phase will be analyzed before being phased into the stores on August18th, 2008.Gold Group Leader ISYS 363 – 11 Initial ProposalGold Group Office Supplies is growing at an average rate of 20% per year. It has becomevital that the management of our vendors, inventories, sales and customers increase inefficiency. To meet these demands, it is important to implement an information systemthat can grow with our current rate of growth. This system shall be referred to as Gold’sInventory Information Tracking System, or G.I.I.T.S.OBJECTIVEIn 2006, Gold Group Office Supplies’ revenues have exceeded $2,000,000 per year.Our targeted revenue is $5,000,000 by 2011. By December 2008, our goal is to haveimplemented and trained staff and vendors on a G.I.I.T.S.SCOPE OF SERVICES System Requirements The application should be web based to provide the best mobility possible. The application should be provided, updated and maintained by an outside vendor, to avoid development and maintenance cost. The system is required to provide the following services. Page 4 Gold Group ISYS 363 Group Leader – Seth Breedlove Team Members – Dung Nguyen & Agnieszka Patykowska
  • 5. Gold Group Office Supplies 2008 A. Vendor Management B. Purchase order generation C. Track inventory/purchases in real time. D. Track orders and status. E. Track Receiving F. Manage Inventory both by individual store and company wide G. Input and manage customer sells. H. Shipping I. Track Shipping in real time J. Manage customer information K. Re-order inventory using Just In Time inventory L. Track sales quantities and dollar amounts by sales associate. M. Produce reports. Conversion and Post-Conversion Support A. Training to be provided for both staff and vendors. B. Information System Vendor to provide 24-hour support.BENEFITSWhen this system is implemented, Gold Group Office Furniture will be able to reduceinventory cost, reduce excess inventory, reduce inventory loss, provide more efficientand effective customer service and provide better tracking of costs and employee sales inreal time. Page 5 Gold Group ISYS 363 Group Leader – Seth Breedlove Team Members – Dung Nguyen & Agnieszka Patykowska
  • 6. Gold Group Office Supplies 2008Gold Group Office Furniture will have the capacity to accept larger orders and obtainnew and larger customers.SOFTWARE COSTS AND PROFESSIONAL FEESFeasibility Study & Planning phase to be outlined by March 20th, 2008CLOSINGWith G.I.I.T.S. Gold Group Office Supplies will be able to meet its future goals, and have the flexibility to meet marketdemands and remain competitive in the global market place. Feasibility StudyExecutive SummaryGold Group Office Supplies’ current system is fragmented due to aging legacy systemsthat are unable to integrate with other internal and external databases. This system hashindered the company’s capacity to serve its growing customer base. A new system,Gold Inventory Information Tracking System, also known as G.I.I.T.S. has beenproposed as a system that will enable real time tracking of inventory and sales byintegrating our internal systems and linking those systems with outside vendor’stracking information systems such as UPS to minimize Gold Groups development andmaintenance cost.Gold Inventory Information Tracking system can be designed and implemented within asix-month period at an estimated total cost of $29,590 or 1.47% of total revenue. Page 6 Gold Group ISYS 363 Group Leader – Seth Breedlove Team Members – Dung Nguyen & Agnieszka Patykowska
  • 7. Gold Group Office Supplies 2008Updates, maintenance and 24-hour customer support will be supplied by Smart SystemsInc. for a monthly fee of $750.It is the recommendation of the Gold Group Information Technology Division that theGold Inventory Information Tracking System be approved.1. The challenges faced in implementing this plan are: a. Designing user-friendly software, including appropriate data inputs, fields, outputs and reports. b. Transferring data from legacy systems into the new system. c. Networking with vendor systems, including shipping suppliers. d. Ensuring companies current work stations, personal computers and lap tops meet hardware and software requirements and to implement upgrades or replace them as necessary. e. Training Gold Group Employees and Vendors. f. Initial testing. g. Implementation phases of G.I.I.T.S. h. Maintain current level of customer service during implementation of G.I.I.T.S.2. Proposed System a. Description of the System The application should be web based to provide the best mobility possible. The application will be designed with a partnership with Smart Systems Inc. to avoid development and maintenance cost. The system is required to provide the following services: Page 7 Gold Group ISYS 363 Group Leader – Seth Breedlove Team Members – Dung Nguyen & Agnieszka Patykowska
  • 8. Gold Group Office Supplies 2008 • Vendor Management • Purchase order generation • Track inventory/purchases in real time • Track orders and status • Track Receiving • Manage Inventory both by individual store and company wide • Input and manage customer sells. • Track Shipping in real time • Manage customer information • Re-order inventory using Just In Time inventory • Track sales quantities and dollar amounts by sales associate Page 8Gold Group ISYS 363Group Leader – Seth BreedloveTeam Members – Dung Nguyen & Agnieszka Patykowska
  • 9. Gold Group Office Supplies 20083. Organizational ReportsG.I.I.T.S will have the capacity to produce reports that are invaluable at every level ofthe corporation.Inventory Reports – G.I.I.T.S will provide warehouse managers with the informationneeded to track inventory, plan storage, manage staffing needs, prevent losses andcommunicate with vendors and other company departments in a more effective andefficient manner. Managers will have the ability to locate and ship inventory to storesand ship to consumers as needed. Page 9 Gold Group ISYS 363 Group Leader – Seth Breedlove Team Members – Dung Nguyen & Agnieszka Patykowska
  • 10. Gold Group Office Supplies 2008Name: Inventory Report Type: Daily User: Buyer Type of Information: OperationalProduct In Stock Re-Order AtChairs 2000 685Pens 8000 537Desks 3000 630Lamps 9000 706Note pads 4000 593Staples 10000 515Magnets 3600 491Caculators 8000 486Folders 4400 1046Printer Paper 5000 402Sales Reports – Managers and executives will be able to access sales reports on a dailybasis. Sales reports outputs will be flexible to analysis the performance of a single storeor the company as a whole.Name: Sales Report – Seattle Division Frequency: Monthly User: Manager Type ofinformation: Operational/Tactical Year Ending 12/31/06 Product Revenue Commission % Commision PaidChairs $523,132.00 1.50% $7,846.98Pens $388,349.00 3.00% $11,650.47Desks $393,452.00 1.50% $5,901.78Lamps $2,282,400.00 3.00% $68,472.00Note pads $371,933.00 2.00% $7,438.66Staples $1,113,561.00 4.00% $44,542.44Magnets $255,096.00 2.00% $5,101.92Caculators $603,568.00 3.00% $18,107.04Folders $1,720,388.00 2.50% $43,009.70Printer Paper $402,880.00 3.50% $14,100.80Sales Subtotal $8,054,759.00 Commision Subtotal $226,171.79 Page 10 Gold Group ISYS 363 Group Leader – Seth Breedlove Team Members – Dung Nguyen & Agnieszka Patykowska
  • 11. Gold Group Office Supplies 2008Trend Analysis – Executives will be able to view monthly reports to analysis internal andmarket trends market trends.Name: Market Analysis Frequency: Monthly User: CEO Type of Information: StrategicPlanningPayroll – Department Managers and Human resources will be able to producecommission reports on a monthly basis to assist in measuring employee performanceand compensation.Name: Commissions Frequency: Monthly User: Store Managers/Human ResourcesType: Human ResourcesEmployee Display Name ID # 2007 CommisionsJoe Rios 38032 $13,882.75Charles Manatt 36222 $13,811.00Buzz Holtzman 32214 $13,427.00Hilda Solis 12353 $13,180.25Jessica Rodriguez 30998 $13,165.25Linda Devries 69326 $12,416.25Richard DuBois 74032 $12,254.75Mark Pryor 84387 $12,254.50Alfie Hamilton 37111 $11,993.50Ed Pastor 97957 $11,542.50Mike Thompson 93834 $11,686.00Howard Kline 14030 $11,528.50Jack Smith 58476 $10,930.50Samuel Forrest 34323 $10,930.50Dennis Cardoza 97387 $10,703.50Ramona Martinez 48326 $10,051.00Douglass Veneer 85433 $16,243.50Patty Higgins 48326 $10,051.00Joe Reed 21271 $9,376.75Regina Walker 48862 $8,957.00 Page 11 Gold Group ISYS 363 Group Leader – Seth Breedlove Team Members – Dung Nguyen & Agnieszka Patykowska
  • 12. Gold Group Office Supplies 20084. Advantages and Disadvantages of the Proposed SystemThere are many strategic advantages of the proposed system. Gold Group OfficeSupplies will be able to reduce inventory cost, reduce excess inventory, reduce inventoryloss, provide more efficient and effective customer service and provide better tracking ofcosts and employee sales in real time. Gold Group Office Supplies will have the capacityto accept larger orders and obtain new and larger customers. G.I.I.T.S. bring positivechanges to the way company functions through reengineering of the inventory system,bringing down company-wide cost and providing a stronger competitive edge in themarket place.Some disadvantages while implementing the new system would include the time it willtake to properly train our staff on the new system, including payment of overtime tomaintain the current customer service level. Other potential obstacles are the co-operation with vendor’s and shippers. To counter act these obstacles, Gold Group willconsult and contract with the software developer Smart Systems Inc. Smart Systems isthe major software developer used by the majority of our vendors. Smart Systems is anexpert in web-based applications that integrate vendor, inventory, customer service andtracking services and in addition offers continued maintenance and 24-hour support. Byusing compatible systems with our vendors and shippers, Gold Group will be able tohelp our stakeholders reduce their costs and establish alliances and affiliate programs.c. Software, Training and Administrative Costs.SOFTWARE: G.I.I.T.SSOFTWARE COSTSLibrary Multi-Record Including Report Master $1565General Ledger $750Accounts Payable $980Import Master $695 Page 12 Gold Group ISYS 363 Group Leader – Seth Breedlove Team Members – Dung Nguyen & Agnieszka Patykowska
  • 13. Gold Group Office Supplies 2008Total Software Cost $3990PROFESSIONAL SERVICES COSTSHourly Fee $90Total Estimated Hours 80Total Professional Services Cost $7200.00ITEMIZED TASK LIST AND ASSOCIATED HOURSTask HoursInstallation Plan 9 1. Identify responsibilities 2. Establish schedule 3. Select conversion dateInstallation of Software 16 1. Install G.I.I.T.S modules on network 2. Set terminal IDs and preferences 3. Set printers and defaults 4. Establish securityImplementation of Modules 9 1. Establish parameter and master files 2. GL, AP, and custom financial statementsTraining: All Modules and Backup - 115 Employees & Vendors 50 1. Document Procedures 2. Demonstrate hands-on entry reportingTotal Employee Payroll & Vendor Training Cost $18,400.00Conversion 9 1. Define conversion tasks and methodsBuild Import from Outside Vendor’s & Shipping Companies 36Coordinate Bridge to/from Gold Group, Smart Systems and vendors’ 18software. 1. Meet with neighborhood group to establish coordination specifications. 2. Meet with representatives from outside vendor’s and shippers to establish responsibilitiesTotal Hours 147 Page 13 Gold Group ISYS 363 Group Leader – Seth Breedlove Team Members – Dung Nguyen & Agnieszka Patykowska
  • 14. Gold Group Office Supplies 2008 d. Space Requirements G.I.I.T.S will be a web based application, maintained and serviced by Smart Systems Inc. No additional space requirements are forecasted. g. Computer Software Requirements Technical Feasibility: - All inventories will have an Electronic Product Code (EPC) tag, which allow the system keep track of incoming and outgoing inventories as widely used by our suppliers. - Software requirements: Software to be developed in partnership with Smart Systems Inc. Software Requirements includes MS Word, Access, Excel and Dreamweaver. - Hardware requirements: RFID EPC Tag Label Printers, RFID EPC Readers and handheld RFID EPC Readers Operation Feasibility:- Parallel conversion will be applied in departmental increments. 5. Project Schedule Page 14 Gold Group ISYS 363 Group Leader – Seth Breedlove Team Members – Dung Nguyen & Agnieszka Patykowska
  • 15. Gold Group Office Supplies 2008The technology division will be using various software components available to it.Microsoft Excel, Access, Project and other components of Microsoft Office to generatefinancial outputs, to design customers’ database to keep track of their records andtransactions. Dreamweaver will be used to design the website interface. The departmentthen links all these outputs so reports will be available online for customers andvendors. Beta testing will occur before any employee or vendor training and then testedagain before implementation.6. Final RecommendationThe implementation of the new system G.I.I.T.S. will be able to be implemented at aminimal one-time cost of 1.47 % of our current revenue, and is expected to reduce futurecost and increase operating income by 6.8% within the following year. With thepartnership of Smart Systems Inc., the proposed system will require less labor, time andexpense than propriety software. It is the recommendation of the Gold Group Page 15 Gold Group ISYS 363 Group Leader – Seth Breedlove Team Members – Dung Nguyen & Agnieszka Patykowska
  • 16. Gold Group Office Supplies 2008Information Technology Division that the Gold Inventory Information Tracking Systembe approved. Application DesignTablesCustomer List Table: The customer list table lists all the customers by name and customer code, provide phone, and address information.The Invoice List: Provides general information such as invoice number and the customer.The Invoice Detail Table: The Invoice list provides the list of invoices by invoice number and provides the names of the customers, location, product order, and date of order, ship date, status, and total amount.Sales Agent List Table: The Sales Agent’s table provides the name of the sales agent, the department they work in, the product name, product, title and description, total sales and invoice numbers. A separate table has also been made to store information for previous commissions earned.Invoice Table: The Invoice table provides the details of each invoice with the customer and product information. It also provides the order shipping details and the sales agent’s information.Product List Table: Provides a list of products, codes, limited description, price and the vendors.Product Table: The product table shows detailed information about the product, such as the product code, vendor, price, tax, total cost and whether the item is in stock or needs to be ordered.Warehouse Table: Provides information about products that are available in the warehouse, vendors, and orders, re-order levels and estimated time of arrival. Also provides information about freight shippers. Page 16 Gold Group ISYS 363 Group Leader – Seth Breedlove Team Members – Dung Nguyen & Agnieszka Patykowska
  • 17. Gold Group Office Supplies 2008 Vendor Detail Table: Provides detailed information about the vendor and contact information. InputsField Name Description Source Use Customer &Address Location of Customers & Vendors Communication, Billing, Shipping Vendor Provides sales agents information Provides number of units products whether a product is available for aAllocated Warehouse available to a particular division customer now or will need to be ordered from warehouse. Provides sales agent information if Shows whether a product is currentlyAvailable Warehouse a product may be ordered from carried by a vendor vendor Provides Sales Agents, Managers Shows type of merchandise such asCategory Warehouse and warehouse is sorting through furniture products by type. Amount it cost the company to Used by accounting to calculateCost Vender purchase a product from a vendor cost of goods sold Section of store that products are sold, Used by store and upperDepartment Store i.e. home furnishings. management to review profitability Used to estimate when theETA Estimated Time of Arrival Freight & Shippers company and customers will receive a particular orderInvoice ID or # Invoice number Store Used to identify customer orders Used to determine if an item is Shows if an item is currently in theIn Stock Warehouse/Store available to be sold or will need to warehouse or store be ordered Purchase Orders: Record number ofP.O. ID Vendor/Warehouse Used to identify purchase orders. vendor orders Contact method that Customers and Customer & Used to communicate withPhone vendors may be reached Vendor customers and vendors. Determines amount required that Selling price of product in stores, onlinePrice Marketing customers must pay to purchase a or with customer service product Individual merchandise names, such asProduct Name Vendor Used to identify differing products Bic Pens Page 17 Gold Group ISYS 363 Group Leader – Seth Breedlove Team Members – Dung Nguyen & Agnieszka Patykowska
  • 18. Gold Group Office Supplies 2008Product Code/ A numerical number or alpha numeric Vendor Used to identify differing productsID symbol Number of units purchased from Used to identify how many unitsQty on Order vendors that has not yet been received Warehouse are waiting to be received by the by the warehouse warehouse from the vendor Number of units remaining in the Determines when inventory isRe-Order At warehouse that indicates that a new Warehouse below par levels and must be re- purchase order must be made ordered Identifies employee who is Name of employee that completed aSales Agent Store responsible for sale and customer order compensationSales Agent A numerical number or alpha numeric Store Used to identify Sales AgentsID/Code symbol Determines amount required that Selling price of product in stores, onlineSelling Price Marketing customers must pay to purchase a or with customer service productShipper Vendor used to ship merchandise to Vendor Used to identify shipping vendorVendor customer for order fulfillment Used to identify if an order hasStatus The current condition of an order Vendor/Shipper been fulfilledTax Amount required to be paid to the state Store Used to fulfill legal requirements Aggregated amount Individual Employee orTotal Sales Store Used by accounting daily/weekly/monthly/yearly store orders A numerical number or alpha numeric Used to identify current status ofTracking ID Freight & Shippers symbol order fulfillmentVendor Name of supplier Vendor Used to identify suppliers A numerical number or alpha numericVendor ID Warehouse Used to identify suppliers symbol Vendors website to provideVendors URL Vendors web address Vendor information and to sell products Page 18 Gold Group ISYS 363 Group Leader – Seth Breedlove Team Members – Dung Nguyen & Agnieszka Patykowska
  • 19. Gold Group Office Supplies 2008 Gold Group G.I.I.T.S Inventory Order Shipping Vendor Sales Northen DivisionPK I.O. Number PK,FK1 Product Name PK Product ID PK Shipping Vendor PK Invoice ID Product PK Invoice ID PK Sales Agent Product Code Tracking ID Catergory Name Merchandise Phone Product Name Merchandise Address FK1 Product ID FK1 Invoice # FK1 Shipper depends on depends on depends on Customer List Sales Agent List InvoicePK,FK1 Product Name PK,FK2,FK3 Product ID PK Product NamePK Name PK Agents Name PK,FK1 Product IDPK Customer Code PK Invoice # depends on PK Sales Agent Code Shipper depends on Department Phone Adddress FK3 Product Name Customer NameFK1 Product ID Total Sales Customer Code refers toFK1 Invoice # FK1 Product Code LocationFK1 Shipper FK1 Title/ Description Date FK1 Vendor Ship Date FK3 Invoice # Invoice Status FK2 Invoice ID Total Amount FK2 Sales Agent Agents Name FK3 Shipper Tracking ID FK4 I.O. Number FK1 Invoice ID FK1 Sales Agent refers to depends on Freight Vendor Product /Warehouse Product ListPK,FK1 Product Code PK,FK2 Product Code PK Product CodePK,FK1 Product Name PK,FK3 Product Name PK Title/ DescriptionPK Shipping Vendor depends on PK VendorPK,FK2 P.O. ID Vendors URL Category depends on Available Tracking ID Type Qty on Order Status depends on Phone Price Address Cost Type Selling Price Category In Stock Tax Allocated Costdepends on Available Re-order At ETA FK1 P.O. ID Supplier FK1,FK3 Product ID FK2 Title/ DescriptionPK P.O. ID FK2 Vendor FK3 Invoice # FK3 Shipper Page 19Gold Group ISYS 363Group Leader – Seth BreedloveTeam Members – Dung Nguyen & Agnieszka Patykowska
  • 20. Gold Group Office Supplies 2008Gold Group G.I.I.T.S Prototype Copy of Excel Sheets to be inserted here. Page 20 Gold Group ISYS 363 Group Leader – Seth Breedlove Team Members – Dung Nguyen & Agnieszka Patykowska
  • 21. Gold Group Office Supplies 2008 Prototyping/Data DefinitionsExecutive SummaryThis report is to introduce the partial prototype for G.I.I.T.S. The following pagesinclude two tables for the ‘Invoice Form, Invoice Status Report, Invoice List, CustomerList Form, Customer List Report by Area and the Customer List’.A mock list of 30 customers and 30 invoices were created for this report.The Invoice Form is for sales agents to easily create new invoices. The form in itsfinal stage will automatically populate the invoice number filled and will provide theagent with a guide to enter in the customer and product information. The form willprovide a choice of a selection of agents and an option for the status of the invoice.The Invoice Status Report provides a quick look of all the invoices grouped by statusof active, fulfilled or canceled and by date of invoice to spotting lagging orders.The Invoice List provides a quick look up of orders by invoice number or by customerinformation.The Customer List form provides an easy way either for agents to enter in customerinformation or for customers to add themselves to our mailing list.The Customer List Report by Area provides a breakdown of customers by the citythey live or shop in.The Customer List is a quick way for agents to search for customer information bymultiple criteria. Page 21 Gold Group ISYS 363 Group Leader – Seth Breedlove Team Members – Dung Nguyen & Agnieszka Patykowska
  • 22. Gold Group Office Supplies 2008For the final version, there will be additional Sales Agents Tables & Reports, VendorTable and Reports and Product Information Table and Reports.G.I.I.T.S will be able to create reports showing Sales Agent Revenue, VendorInformation and status and a list of products in stock, and on order and their status.G.I.I.T.S. will also be able to track repeat customers, high purchasing customers andtrack which areas produce high-ticket customers. Project SummaryCurrently we have finished the Design Phase of the project. We are excited to proceed tothe next phase, as we believe that we are ahead of the planned schedule of implementingthis system into our daily operations. The next phase of this project is the vendortraining, then warehouse training, sales force, and finish with customer service.After months of designing the G.I.I.T.S. we are proud to present and use the state of theart system that is designed to include all of the departments of our company, workingwell together, providing up to date reports, and real data on the inventory, order status,vendor orders and status, invoices, and customer database well incorporated into thesystem.G.I.I.T.S. is a system that will speed up the work of our company, creating a welldesigned mechanism that will only improve the work of various departments, includingthe work of the sales force, warehouse, administrative department, customer service,and vendor relations. The system is easy to use and designed in a way that decreases thepossibility of making mistakes. This is important to us, as it will become helpful intraining our employees, vendors and customers on how to use the system.We have successfully overcome most of the challenges that were described in thefeasibility study part of this report. The other challenges are still to be approached as Page 22 Gold Group ISYS 363 Group Leader – Seth Breedlove Team Members – Dung Nguyen & Agnieszka Patykowska
  • 23. Gold Group Office Supplies 2008they concern the implementation phase of the project. We look forward to the trainingphase of the project as that will show us in practice the quirks and possible problemswith the system. That will help us solve possible difficulties before the system will beused fully on the daily basis.To conclude, I think Gold Group is a strong team of individuals that will make theimplementation of the G.I.I.T.S. a successful project. We cannot forget to stay focusedon implementing improvements to the system, as the technology changes constantly,making it work even better and smoother. We look forward to continue to work ondesigning and implementing the system into our daily operations.Dear Prof. Danner;Below is the project summary.Group Summary: By Dung NguyenGold group members have performed their best for the project. Seth Breedlove, groupleader has contributed much of his time and effort to keep everyone in the group ontrack. Thanks to the leadership of Seth, we were able to complete the feasibility phasewith high expectation. As group members, Dung Nguyen and Agnieszka Patykowskahave also spent a lot of time to work along with Seth to bring the best into the project.We have faced many difficulties. One of our first issues was communication. Since, weall have different time schedule and many of us are working. It was extremely difficult toset up a meeting. The project is time consuming so we were all panic at one point.Thanks to Yahoo Messenger, we are able to meet each other online. It is reallyconvenient. We also put more effort to email, phone call, and text one another.The status of the group is five stars. No one is sick. Everyone is participating. With thegroup leader’s guideline, all members won’t be panic or frustrated at any point. We havecompleted the proposal and feasibility phases. To stay front of everything, we also havediscussed about planning and prototyping phases. However, we are not able to continue Page 23 Gold Group ISYS 363 Group Leader – Seth Breedlove Team Members – Dung Nguyen & Agnieszka Patykowska
  • 24. Gold Group Office Supplies 2008without the feedbacks of professor Danner. Since, our project is quite long and a bitcomplicated. Overall, Group Gold has a strong leadership from Seth Breedlove and highcontributions from Dung Nguyen and Agnieszka Patykowska.Group Summary: By Seth BreedloveI am very pleased with the outcome of the group project so far. The product of this jointeffort has been very professional and polished. At first, the project got off to a veryrough start, but with good team communication and effort, we were able to pull togetherand produce excellent results. The team communicates effectively and efficiently.Everyone provides feedback and takes feedback well. All the team members possess apositive attitude, have participated in the various aspects of the project, and have actedas a cohesive group towards a common goal. One thing that was clear was that everyonecared about this project. Extra kudo’s to Nisha who was very professional and put inlong over-night hours. I know everyone was over loaded, and the emotional burden wasamplified since it was a small amount of people doing a larger portion. I would tell anyfuture employer to hire her.Group Summary: By Agnieszka PatykowskaAs of 4/01/2008Considering the fact that we all have extremely busy schedules, which contributes to thefact that we cannot meet on the regular basis at the same time, we have managed tocommunicate well through e-mail, through the group forum on iLearn, and by usingYahoo! Messenger, form time to time.We all participate equally in the assigned projects, doing as much research as it ispossible to understand assigned tasks and jobs. We all split work on the project,checking each others work, making sure there are no mistakes, and other glitches. Weall discuss assigned tasks in terms of some possible difficulties, and how to solve themeffectively.We are currently on track with assigned projects, continuously working together,putting a lot of effort to meet and exceed the requirements of the project, staying on top Page 24 Gold Group ISYS 363 Group Leader – Seth Breedlove Team Members – Dung Nguyen & Agnieszka Patykowska
  • 25. Gold Group Office Supplies 2008of tasks. Seth is an excellent team member, he exactly knows how to lead us and directus by giving us priceless advice. Working with Dung is quite successful as well.As of 05/13/2008After working for the entire semester with Seth and Dung, I feel that we haveaccomplished a lot. We had many problems, just as any group would have; our vibrantbackgrounds, way of accomplishing assignments and way of communicating weredefinitely the focus point and were causing most of the problems. I have learned a lotabout people from working with my team, I have learned skills that are usually nottaught in the textbooks. Although sometimes I felt that I should have known how tosolve problems, answer various tasks asked of me to perform, I also believe that bytaking this class I don’t have to know all these skills, therefore I am taking this class, tolearn.I think Seth is a great leader. Without him this project would fail or I would have to stepup to the role of the leader. Seth is very professional, very intense person at times, but ittaught me a valuable lesson. I really appreciate the opportunity to work with Seth.I had less interaction with Dung, but I feel that he is a good team member, hardworking.ENCLOSURESPONSEThis Letter Correctly states the understanding of the Gold Group Information Technology DivisionAccepted by: Title: Date: May, 14th 2008 Page 25 Gold Group ISYS 363 Group Leader – Seth Breedlove Team Members – Dung Nguyen & Agnieszka Patykowska