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Communication
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Communication

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  • 1. Communication Kristen Saricks Eddie Zalewski Chris Newman
  • 2. Message Channels One’s perception of a message depends greatly on what channel was used to send the message Two channels: Verbal Non-verbal
  • 3. Verbal Communication Spoken words Written words Visual symbols
  • 4. Non-Verbal Communication Body language Actions
  • 5. Good Body Language Make eye contact Give a firm handshake Stand straight Smile Keep arms uncrossed
  • 6. Poor Body Language Slouching Crossing arms Appearing eager to leave Touching inappropriately Showing anger
  • 7. Communication Tips The following can be used to keep a listener’s attention: Vary your: Inflection Speed Volume Utilize good body language Keep a good distance – about three feet away Pronounce your words correctly
  • 8. Status Differences Managers should be careful to avoid making employees feel as though they are of lesser importance than themselves when communicating with them Praise should be given when employees work hard, complete a task successfully, take initiative, etc. in order to keep employees feeling happy and needed in the company
  • 9. Feedback Feedback is a message that the receiver gives the sender that indicates the receiver understands the message Provide positive feedback to assure the sender that you are listening to their message and understand what they are saying Both verbal and nonverbal feedback should be utilized when communicating
  • 10. Listening In order to effectively listen and understand and remember a message, you must: Hear what the sender is saying Avoid distractions Give the sender your full attention Pay attention to both verbal and nonverbal messages
  • 11. Effective Communication Effective communication involves: Avoiding slang Being brief, in order to not bore the receiver Being precise Being selective about the time and place in which you deliver the message Deliver the message directly to the receiver – sending messages through the grapevine increases the chance that the message will be delivered incorrectly
  • 12. Empathetic Communication If an employee opens up to you about a difficult issue, provide them with empathetic and positive feedback You do not always need to know the answer to their problem - sometimes listening is enough to help them feel better
  • 13. Cultural Differences Encourage employees with difficulties speaking English to repeat when necessary Assure them that it is okay to make mistakes when speaking Be aware of physical contact with foreign workers that may not be culturally acceptable to them

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