Overview of Financial Servics Capgemini Consulting

Financial Services The Netherlands

People matter, Results Count
For more information:
www.capgemini.com/consultingcapgemini.consulting.nl@capgemini.com
2011 V 1.0
Copyright © 2011 Capgemini. All rights reserved.

Capgemini Group
Capgemini Consulting
Capgemini Consulting: Financial Services The Netherlands

Capgemini’s worldwide integrated services focus on six sectors
Financial
Services
Consulting Services
Strategy & Transformation
Marketing,Sales & Services
Finance & Employee Transformation
SupplyChain Management
TechnologyTransformation
Consumer Products, Retail & Distribution
Telecom, Media& Entertainment
Technology Services
Enterprise Resource Planning (ERP)
Co-Sourcing/Multi-Sourcing
ITTransformation: Strategy & Architecture
Business Intelligence
Infrastructure & Security
Open Source / SAAS
Manufacturing
Energy, Utilities &
Chemicals
Outscourcing Services
ApplicationOutscourcing
InfrastructureOutsourcing
Business ProcessOutsourcing
Public
Sector

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We are a strong group with strong figures
Revenue: €8,697 millionProfit: €280millionOperating profit: €489 million
Operating margin: €587 millionNet Cash: €1,063 millionWorkforce: 108,000+
Revenue by discipline
Revenue by industry
Consulting Services
Energy, Utilities & Chemicals
Local Professional Services
5,9%
Manufacturing, Retail & Distribution
10,9%
16,3%
Financial Services
27.6%
18,4.0%
Technology Services
Outsourcing Services
41,5%
Other
36,3%
7,6%
Public Sector
27,2%
Telecom, Media & Entertainment
40.0%
8.3%
Source: Annual Report 2010

The Collaborative Business ExperienceTM: Achieving better, faster and more sustainable results together with our client

The Capgemini Collaborative Business ExperienceTM
We help our clients achieve better, faster, more sustainable results
We are a natural leader in developing closer, more effective, trust-based relationships
It boosts flexibility, agility, and creativity – all essential for your business to perform
We call this the Collaborative Business ExperienceTM.
Our four elements to successful collaboration
Targeting Value
Know exactly what you want to achieve and then establish targets all the way along your project path
“It is the quality of our people, and their capacity to deliver fitting solutions,
with you and for you, that drive real business results.”
Mitigating Risk
Anticipate and overcome the risks that are inherent to complex programs
Optimizing Capabilities
Understand what each partner contributes, improve performance in a lasting way, and ultimately transfer knowledge for long-term advantage
Aligning the Organization
Match you program to the needs of your larger enterprise throughout its lifecycle and help bring managers and staff abroad

A strong presence in more than 30 countries
Group Workforce:108,000+
UK & Ireland:
8,405
Group Headquarters: Paris, France
North America:8,475
Asia Pacific:
2,748
India:
29,536
Latin America:
2,492
France:
19,748
Nordic Countries:
4,004
Italy:
1,555
Central Europe:
3,493
Benelux:
10,884
Morocco:
293
Eastern Europe:
4,457
Iberia:
4,760
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Capgemini Group

The global strategy & transformation brand

Capgemini Consulting at a glance
We are the partner of choice in a new wave of Business Transformation, fuelled by dynamic industry drivers
We work from strategy to execution
We build deep, personal and highly collaborative relationships with our clients, based on a shared commitment to outputs
We recruit beyond the traditional profile of a typical “consultant”
“Capgemini Consulting is especially being acknowledged by its clients for Communication, Attitude and Trustworthiness.”

Capgemini Consulting accompanies organizations on their accelerated Business Transformation journey towards sustainable results
We workfromstrategy to execution
Business Strategy
Transformation Strategy
Transformation Delivery
82% of managers consider transformation as a central management topicSource: Business Transformation, A Capgemini Consulting survey, 2009
But 52% of managers feel that their companies do not excel in transformation delivery
Successful Business Transformations are difficult to achieve, with the mastery of the human aspects of change the most challenging
Trends in Business Transformations:
CapgeminiConsulting study reveals large European companies initiate a new business transformation project every six months. It sheds light on how European business is reacting to changing markets and how the concept of business transformation is itself evolving
The study surveyed 302 senior executives from companies with over 10,000 employees across France, Germany, the UK and the Netherlands
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Client centric
We help our clients understand, anticipate and capitalise complexity
Use technology as a strategic weapon, by helping our clients understand how technology can radically change their business models and then actually executing those ideas.
Deliver results – working shoulder-to-shoulder with our clients to make them successful.
Search far and wide for the best ideas and expertise for our clients, using an extended ecosystem that extends across the Capgemini Consulting world, and beyond it, to academics and industry experts.
Support our clients from strategy to execution, designing innovative solutions, implementing change, and delivering tangible and sustained value.
Build deep, personal and highly collaborative relationships with our clients, based on a shared commitment to outputs and success.
Look beyond the traditional profileof a typical “consultant”, seeking out people to join us who offer clients the deepest expertise, the boldest ideas and the most relevant experience.
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Capgemini Consulting is active with more than 500 consultants in The Netherlands. Financial Services is one of our four market sector departments
Industrial Consumer Markets
Public & Health
Financial Services
Telecom, Media & Utilities
Digital Transformation
Finance Transformation
FunctionalPractices
Human Resource Transformation
Value Chain Management
Accelerated Solutions Networks
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Market Sectors

Capgemini Group

Financial Services focuses on four dedicated themes which recognise the key challenges that our clients are facing today
Payments Transformation & Control
Service Models & Innovation
Risk Management
Separation & Integration
Solvency II & Basel III
Payments Control Financial Crime Management
Demerger & Post Merger Integration
Market Entry & Front End Solutions
We are an internationally oriented group of more than 55 management consultants
We deliver high quality management consultancy services on Senior leadership/CxO level
Our strong track record in these focus areas enables us to be the first partner of choice

Our clients have experienced the impact and difference we make and highly value our way of working

Risk Management
‘’Advising clients on the realisation of revenue growth through a client centric approach of business strategies’’
Key Characteristics
Example Client Engagements
Service Models & Innovation focuses on the development and successful delivery of market entries, innovative strategies and new client interactions for financial institutions, delivering profitable and sustainable results in an accelerated time frame
Market-entry for a German savings & investments proposition with respect to business case, marketing, value proposition and legal & IT
A strategic wealth management project for an international Dutch bank introducing new (investment) products and web-enabled distribution to customers and IFA’s. This includes product development, marketing, web –enabled training and an interactive multi-media platform including web-TV
Centralisation of all regional investment offices for an international Dutch bank, leading to one centralised investment body of knowledge, generating diverse investment publications via multiple channels, matching the bank’s central view on investment markets and products
Capabilities and Themes
Main service offerings are:
Market Entries & Market Scan
Banking BPO / Package selection & implementation
Innovation Scan within the financial sector
Distribution Mix Assessment & Strategy

Risk Management
‘’Focusing on transformation programs in the financial sector and in particular on disentanglements, carve out’s, post merger integration and the development of target operating models’’
Key Characteristics
Separation & Integration focuses on delivering transformations for financial institutions
The transformations are client strategic, complex and multi dimensional changes, with impact and value for our clients
The team combines leading edge transformation skills and broad transformation experience with in depth FS market knowledge
Governed the legal demerger and markets split of the new ABN AMRO bank out of the RBS-Fortis-Santander consortium into the new legal entity of ABN AMRO
Enabled the business transformation of the mortgage portfolios of a large bank to the new business model for mortgages
Coordinated the integration of Customer Information Services (over 170 separate integration programs) of two large Dutch banks making use of the best of both worlds
Delivered and coordinated the carve out of a part of the commercial banking business of a Dutch bank in preparation of the sale of this business to another bank
Separation / Demerger & (post merger) integration transformation programs
Full control and program management support in major transformations (business, operational, technology)
Program management of major and highly complex transformations
Development of Target Operating Model and organisational design

Risk Management
‘’Achieving control of both traditional and innovative payments platforms, in an environment of increased regulatory pressure, technological changes and shifting competitive landscapes’’
Key Characteristics
We believe that payment intermediation is one of the cornerstone functions of financial institutions, and that this current payments landscape is subject to an incredible amount of change in terms of technological innovation and regulatory pressure
We support financial institutions in understanding these challenges and in meeting a wide array of control, operational risk, financial crime and regulatory challenges in the payments area, focussing both on traditional and innovative payments platforms
An AML project in order to comply with the 3rd AML Directive and its Compliance Manual with a major Austrian bank
To facilitate a smooth execution of the scoping phase Capgemini assisted in the project definition, project planning, creation of workshop framework & templates and execution of the workshops
A large Dutch domestic cooperative bank, has partnered with Capgemini to achieve compliance with the Payment Services Directive across all payment products (contracts, channels, processes, IT)
Capgemini co-developed a phased approach. Each phase consists of integrated Capgemini / Client teams that worked multi-disciplinary on the multiple products
Payments control: frameworks for managing and understanding operational risk and control issue sin your current payments infrastructure
Financial Crime Management: increasing effectiveness and efficiency of fraud, Anti-Money Laundering/ Counter-Terrorism Financing and KYC operations
New payments methods: how to embed and control new and emerging payments methods and apps.

Risk Management
Risk Management
‘’Enabling banks to control their risks, ensuring sustainable financial stability’’
Key Characteristics
The team represents all levels of experience, from Young Professional to Subject Matter Expert, to experienced program managers – with boardroom presence
Organises a yearly Economic Capital seminar with world-class speakers
Provides frequent contributions to (international) risk reviews
Supporting a large Dutch bank with economic capital scoping and modelling for all risk types
Including model development and implementation for business risk, earnings at risk and interest rate risk (including principal component analysis)
Collaborated with a mid-size Dutch bank to become Pillar 1 and Pillar 2 compliant
Execution of Pillar 2 gap study and implementation of several models for Pillar 1 and Pillar 2 (including Monte Carlo simulation)
Defined the required Risk management function with Delta Lloyd Life in anticipation of for example Solvency II legislation and facilitated the creation of a transformation map to implement the new function (governance, committees, models).
Deep knowledge of and thought leadership on a full range of risk themes including enterprise risk management and Basel II/Solvency II/Basel III.
Basel II (Credit-, Market risk, etc), MtM Valuation engines, Economic Capital and Operational Risk and Solvency II analysis and program management
Risk approaches to Risk governance, modelling, quant services and validation
All consultants are GARP FRM certified – or working on it

Through our thought leadership, we continuously developin-depth sector expertise
World Retail Banking Report
World Insurance Report
Providing a vision on developments in retail banking and spotlight topics
Brings further insight and thought leadership to important strategic issues facing the insurance market
World Payments Report
World Wealth Report
Explores the paymentschallenges (such as PSD and SEPA) in the light of new market conditions
A wordl leading industry benchmark for High Net Worth Individuals, Market Sizing and Addressing key industry issues
Trends in Financial Services
Our vision on how to deal with innovation and the challenges of the future
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We share our experience, knowledge and market expertise with our clients
The Economic Capital seminar is a recurring event. Each year we invite the risk managers ofour clients to this event. The event is both informative as well as a social networking event. An external and often international speaker is always invited. The event contains a number of presentations as well as interaction with the audience with the help of challenging propositions. The seminar addresses actual themes such as Economic Capital and Basel III.
EconomicCapitalEvent

THE DESIGN CENTERS OFFER YOUR COMPANY THE OPPORTUNITY TO ACHIEVE BETTER AND FASTER RESULTS IN YOUR DECISION MAKING PROCESS
TRANSFER TO NEXT PROJECT PHASE
MOBILISING PARTICIPANTS
DESIGNSHOP
CONTENT PREPARATION
SPONSOR
MEETING
DURING ONE OR MULTIPLE DAYS, THE DESIGN CENTERS OFFER YOU A PROVEN SUCCESFULL APPROACH TO COME TO NEW INSIGHTS, SOLUTIONS AND DECISIONS IN AN ACCELERATED TEMPO.
DOCUMENTING RESULTS
DESIGNING AGENDA
COORDINATE LOGISTICS
GOALS
PARTICIPANT
KNOWLEDGE / INPUT
ISSUES / BARRIERS
NEAR REAL-TIME*
DOCUMENTATION
5-6 WEEKS
3 DAYS
1/2 DAYS
AACCELERATED SOLUTIONS ENVIRONMENT
The ASE is one of Capgemini's key differentiators. The ASE combines a patented methodology with a unique, open work environment to deliver large scale facilitated sessions geared at accelerating timelines, gaining alignment and mitigating risks.

Digital TransformationOur 2011 Global Theme

A new digital landscape is driving significant challenges and opportunities for the financial services sector
We believe in the survival of the fittest in a new digital world of accelerated and unrelenting change. Our clients need a new type of consulting that is relevant in today’s world
Multi-Channel Strategy
Our mission is to transform your digital landscape. The new digital economy goes beyond technology, triggering a new wave of transformation in the way leaders and organizations do business. Drawing on our mastery of digital advances, information insight and business transformation, we design and deliver winning strategies that significantly improve the performance of our clients.
Customer Segmentation
Channel Contact Model Positioning
Channel Functionalities
Channel Contact Model
Manage Channel Conflict
Accelerating pace of adoptionYears needed for “mass adoption” (50 million users)
Customer
Customer
Customer
Customer
Channel Migration
Channel Integration
Channel Optimisation
Channel Introduction
Channel
Channel
Channel
Channel
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Overview of Financial Servics Capgemini Consulting

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