Managed IT Services - English Version

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Why IT Service Providers should switch their services from the traditional model to Managed IT Services?

What are Managed IT Services?

What are the benefits for IT Dealers / Service Providers and their customers?

Published in: Technology, Business
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  • Managed IT Services - English Version

    1. 1. Managed IT Services Christian Heinrich christianheinrich@me.com
    2. 2. Recurring revenuegenerated from a defined service
    3. 3. Fox guarding the Henhouse?• Breaking Time-based Conflict of Interest• Time-based rate models directly conflict with the notion of keeping systems healthy• Dealers/SP benefits when things break often and break badly
    4. 4. All inclusive fixed-fee Managed IT Services• Customer systems are proactively maintained & secure• Decreasing failures and emergencies• Dealer’s profit increase• Win - Win for Customers & Dealers
    5. 5. Remote monitoring and management platform• Consolidated dashboard• Proactive Monitoring• Asset Management• Alerting SITE 3• Remote Control & Problem Resolution• Role & User Management SITE 1 SITE 2• Patch & Script Management• Reporting Re-branding capabilities
    6. 6. Typical Managed IT Services offerings
    7. 7. Benefits to Customers• Affordable, predictable cost of IT support• Increased staff productivity due to better performance, uptime and security• Risk Management due to better security, back-up and disaster recovery• Focus on core business, not complicated IT issues A Gartner Study shows:• Lower costs for IT – better Proactively managed desktop costs an SMB customer almost 50% less over its lifetime (compared to unmanaged desktop) budgeting due to more visibility into IT assets
    8. 8. Benefits to Dealers• Reducing Service and operating costs• Increasing product and project sales• Generating net new recurring revenue
    9. 9. Reducing Costs• Consolidation of all technician’s actions and requirements through a single interface• Improving operational efficiency through proactive monitoring & alerting, reducing “emergency calls”• Improving technical staff utilization• Automating routine non-revenue generating activitiesIncreased efficiency enables service providers to deliver higher levels of service at reduced cost to customers.
    10. 10. Consolidation of InformationProactive automated monitoring and alerting for all devices across all customers
    11. 11. Increase Sales• Demonstrate hardware / applications that are about to break or under-performing• Show the cost of poor equipment• Validate your recommendations• Sell the new equipment and services• Standardize the network The Dealer goes from being the “hardware guy” to the customer’s trusted IT advisor
    12. 12. Net new recurring revenue• Lower costs result in higher margins• Up-selling & expanding within each customer site• Programs & sales resources help to focus and fine tune sales efforts• Focus on process & efficiency• Knowing your business makes your business better!! Through the combination of lowering costs, finding more to sell and increasing services revenue, the Dealer becomes much more profitable!
    13. 13. A Proven Strategy• Channel Insider asked more than 300 MSPs with more than 18 months experience in delivering managed services• SPs experience substantial increases in sales of software and professional services following the What impact do Managed IT Services have on initial managed services other product and service sales? engagement.
    14. 14. Benefits to Dealers• Reducing Service and operating costs• Increasing product and project sales• Generating net new recurring revenue
    15. 15. Road to Success• Get Started - Try it!• Get Ready - Implement it!• Get Successful - Live it!
    16. 16. Thank you!christianheinrich@me.com

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