NCCET Webinar - Get Your Ducks in a Row:  Techniques for Increasing Program Efficiency and Reducing Operating Costs
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NCCET Webinar - Get Your Ducks in a Row: Techniques for Increasing Program Efficiency and Reducing Operating Costs

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NCCET Webinar - Get Your Ducks in a Row: Techniques for Increasing Program Efficiency and Reducing Operating Costs

NCCET Webinar - Get Your Ducks in a Row: Techniques for Increasing Program Efficiency and Reducing Operating Costs

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  • Describing the whole pond as a complete contract cycle – from the prospecting phase, which is in the hands of sales, to the handoff of a proposal to the operations team for conversion to a contract and project management of delivery of services, then back to the sales team for follow-up and evaluation… where…
  • If everyone is doing their job, the biggest opportunity for repeat business comes and the cycle starts all over…Polling Question: Does your sales rep follow-up with the client after a contract has been delivered?Always. It is a critical part of our sales process.Sometimes. They don’t always know when the contract was delivered.Never. We don’t have time.
  • Marty – First tell them a little about your program at CNM – include size of your organization in terms of number of staff, and annual revenue. Then describe the process you use at CNM to handoff a proposal to your operations team and then what they provide you in order to do the follow up. Include any tools, techniques and tips!
  • CNM has their ducks in a row! Handoffs are documented and understood… create things once and use many times…

NCCET Webinar - Get Your Ducks in a Row: Techniques for Increasing Program Efficiency and Reducing Operating Costs Presentation Transcript

  • 1. Get Your Ducksin a Row!
    Techniques for increasing program efficiency and reducing operating costs
  • 2. Presenters
    Leslie Larrabee
    Executive Director
    California Corporate College, from the California Community Colleges 
    Marty Waller
    Director of Business Development
    Workforce Training Center
    Central New Mexico Community College
  • 3. Agenda
    The Whole Pond
    Opportunities for Efficiency
    Streamlining Techniques
    Q & A
  • 4. The Whole Pond
  • 5. The Whole Pond
  • 6. Opportunities for Efficiency
  • 7. Streamlining Techniques
    • From Sales to Operations to Sales
    CREATE IT ONE TIME – USE MANY
    • Create Templates
    • 8. Proposals (align with contract)
    • 9. Pricing
    • 10. Use Databases to store and retrieve data
    • 11. SMEs
    • 12. Courses
    • 13. Services
    • 14. Vendors
    • 15. Create Evaluation Summary Reports
  • Streamlining Techniques
    • From Sales to Operations to Sales
    CREATE ONE PATH – STICK TO IT
    • The Handoff Process
    • 16. Who
    • 17. What
    • 18. When
    • 19. Where
    • 20. How
  • At Central New Mexico
  • 21. Ducks in a Row!
  • 22. Questions?
    Leslie Larrabee
    Executive Director
    California Corporate College, from the California Community Colleges
    leslie@cacorpcollege.com 
    Marty Waller
    Director of Business Development
    Workforce Training Center
    Central New Mexico Community College
    mwaller@cnm.edu