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NCCET Webinar - Get Your Ducks in a Row:  Techniques for Increasing Program Efficiency and Reducing Operating Costs
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NCCET Webinar - Get Your Ducks in a Row: Techniques for Increasing Program Efficiency and Reducing Operating Costs

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NCCET Webinar - Get Your Ducks in a Row: Techniques for Increasing Program Efficiency and Reducing Operating Costs

NCCET Webinar - Get Your Ducks in a Row: Techniques for Increasing Program Efficiency and Reducing Operating Costs

Published in: Education, Business

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  • Describing the whole pond as a complete contract cycle – from the prospecting phase, which is in the hands of sales, to the handoff of a proposal to the operations team for conversion to a contract and project management of delivery of services, then back to the sales team for follow-up and evaluation… where…
  • If everyone is doing their job, the biggest opportunity for repeat business comes and the cycle starts all over…Polling Question: Does your sales rep follow-up with the client after a contract has been delivered?Always. It is a critical part of our sales process.Sometimes. They don’t always know when the contract was delivered.Never. We don’t have time.
  • Marty – First tell them a little about your program at CNM – include size of your organization in terms of number of staff, and annual revenue. Then describe the process you use at CNM to handoff a proposal to your operations team and then what they provide you in order to do the follow up. Include any tools, techniques and tips!
  • CNM has their ducks in a row! Handoffs are documented and understood… create things once and use many times…
  • Transcript

    • 1. Get Your Ducksin a Row!
      Techniques for increasing program efficiency and reducing operating costs
    • 2. Presenters
      Leslie Larrabee
      Executive Director
      California Corporate College, from the California Community Colleges 
      Marty Waller
      Director of Business Development
      Workforce Training Center
      Central New Mexico Community College
    • 3. Agenda
      The Whole Pond
      Opportunities for Efficiency
      Streamlining Techniques
      Q & A
    • 4. The Whole Pond
    • 5. The Whole Pond
    • 6. Opportunities for Efficiency
    • 7. Streamlining Techniques
      • From Sales to Operations to Sales
      CREATE IT ONE TIME – USE MANY
      • Create Templates
      • 8. Proposals (align with contract)
      • 9. Pricing
      • 10. Use Databases to store and retrieve data
      • 11. SMEs
      • 12. Courses
      • 13. Services
      • 14. Vendors
      • 15. Create Evaluation Summary Reports
    • Streamlining Techniques
      • From Sales to Operations to Sales
      CREATE ONE PATH – STICK TO IT
    • At Central New Mexico
    • 21. Ducks in a Row!
    • 22. Questions?
      Leslie Larrabee
      Executive Director
      California Corporate College, from the California Community Colleges
      leslie@cacorpcollege.com 
      Marty Waller
      Director of Business Development
      Workforce Training Center
      Central New Mexico Community College
      mwaller@cnm.edu