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Problem solving with agile UX

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Slides for a session at LAST Conference, 27 July 2012. Melbourne, Australia. ...

Slides for a session at LAST Conference, 27 July 2012. Melbourne, Australia.

Practical ways that you can incorporate UX techniques into your development and design to increase shared understanding, and gain ideas from all members of a team.

We looked at a Melbourne cinema’s website and used techniques to improve its usefulness for its users.

We looked at a Melbourne cinema’s website and trying to improve its usefulness for its users.

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  • All of these facets areuser-specific. \nYou need to understand the user, to know what is useful to them… valuable to them… credible to them\n
  • All of these facets areuser-specific. \nYou need to understand the user, to know what is useful to them… valuable to them… credible to them\n
  • All of these facets areuser-specific. \nYou need to understand the user, to know what is useful to them… valuable to them… credible to them\n
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Problem solving with agile UX Problem solving with agile UX Presentation Transcript

  • LAST Conference Melbourne . 27 July 2012. Problem solving with agile UXEd Wong @littlehelper Pete Grierson @UsabilityNinja
  • TodayIntroducing ‘the problem’UX practices – a run downExerciseWrap up and Questions
  • What’s the problem? For the team? For the ‘user’?Diagram: Peter Morville,semanticstudios.comhttp://semanticstudios.com/publications/semantics/000029.php
  • What’s the problem? For the team? For the ‘user’?Diagram: Peter Morville,semanticstudios.comhttp://semanticstudios.com/publications/semantics/000029.php
  • From MVP to MBU MVP
  • From MVP to MBU MVP
  • AGILE PROCESS
  • AGILE and UXContinuous research track User evaluation(s) Kick off/inception Estimation Visual design direction UI framework ‘Cycle 0’ Prototype Visual design assets
  • Tools at inceptionSWOT analysisContext mappingUsersModelling 6-up, 1-up ‘Body storming’ Credits: www.readability.com/articles/z9ct8yjb www.gogamestorm.comDot voting Credit: www.ugleah.com/ux-team-of-one/ Brandon Shauer – Adaptive Path
  • Discovery tool - personasA user experience design process startsbefore a ‘design’ is createdPersonas aggregate segments of data anduser research, into peoplePersonas typically contain: Name Background Job Motivations GoalsThey provide a common reference pointfor designers and other project team
  • Guerilla Personas
  • Prototype, sketching and visual Prototype design Low fidelity – cheap and testable High fidelity- detailed and still testableEstablish a visual design asset setCards contain testable criteria
  • Rapid user evaluationsRecruit participantsto profile(s)Project teamobserves & logsissuesResults RetroFixes/new cards Silverback Gorilla/Guerilla
  • Meet our personasMotivations Ideal experience Enjoy the art of cinema  Discover movies in genres he likes Discover new films  Invite friends to see films Break from real life  Share his impression of what he has seen with friendsComputer exposure Uses a computer at work all the time. Spreadsheets, code, data bases, e-mail, internet, agile tools Always on home internet – bills, shopping, Facebook, online gaming, media watching and downloading Uses a laptop or tablet everywhere
  • Meet our personasMotivations Ideal experience Enjoy a night out at a good film  Know when movies he likes are on Does not want to miss out on latest 3D blockbusters  Get tickets wherever he is Wants to relax doing something he loves  Not have to learn complicated steps to get to his filmComputer exposure Uses a computer at the nursery for basic book keeping, paying bills, managing his spreadsheet of customers Time poor at home - bills, Facebook, news, sports scores Uses a laptop on the sofa when the child is in bed
  • 15
  • Exercise 1Get into groups of 5-6 peopleFind a scribeChoose a persona and their matching scenarioLook at the cinema site pagesLog potentials issues and goals on a sparate sheet of butchers paperthat your chosen persona could have with the movie experience
  • Exercise 2Examine your scenarioGenerate some user storiesIf you are stuck choose one step of the scenario you would like to tryfindina a solution for Exercise 3Select a user storyIndividually sketch up to 6 different ways that interaction could playoutBe mindful of the issues and goals you established earlierFeel free to choose web tablet mobile device but do all 6 in that mode
  • Exercise 4Take one of the versions you like the mostDraw it in more detail on the 1 panel pagePut your 6-up and 1-up on the wallIn your groupsExplain the section of the story you chose to your groupGive your group an explanation of your page conceptTime permitting group give constructive critique
  • Thank you Photo credit: Peter Grierson Photo credit: Peter Grierson Photo credit: Peter Grierson Text credit: Jared Spool uie.com Text credit: Jared Spool uie.com Text credit: Jared Spool uie.comTwitter Reading Jeff Patton agileproductdesign.com#leanux#uxaustralia Jason Furnell#webstock jasonfurnell.wordpress.com#ux#uxmelbourne Ben Melbourne www.asinthecity.com www.agile-ux.com www.cooper.com http://www.ideo.com/work/method-cards/ www.gogamestorm.com