Problem solving with agile UX

LAST Conference Melbourne . 27 July 2012. Problem solving with agile UXEd Wong @littlehelper Pete Grierson @UsabilityNinja

TodayIntroducing ‘the problem’UX practices – a run downExerciseWrap up and Questions

What’s the problem? For the team? For the ‘user’?Diagram: Peter Morville,semanticstudios.comhttp://semanticstudios.com/publications/semantics/000029.php

From MVP to MBU MVP

AGILE PROCESS

AGILE and UXContinuous research track User evaluation(s) Kick off/inception Estimation Visual design direction UI framework ‘Cycle 0’ Prototype Visual design assets

Tools at inceptionSWOT analysisContext mappingUsersModelling 6-up, 1-up ‘Body storming’ Credits: www.readability.com/articles/z9ct8yjb www.gogamestorm.comDot voting Credit: www.ugleah.com/ux-team-of-one/ Brandon Shauer – Adaptive Path

Discovery tool - personasA user experience design process startsbefore a ‘design’ is createdPersonas aggregate segments of data anduser research, into peoplePersonas typically contain: Name Background Job Motivations GoalsThey provide a common reference pointfor designers and other project team

Guerilla Personas

Prototype, sketching and visual Prototype design Low ﬁdelity – cheap and testable High ﬁdelity- detailed and still testableEstablish a visual design asset setCards contain testable criteria

Rapid user evaluationsRecruit participantsto profile(s)Project teamobserves & logsissuesResults RetroFixes/new cards Silverback Gorilla/Guerilla

Meet our personasMotivations Ideal experience Enjoy the art of cinema  Discover movies in genres he likes Discover new films  Invite friends to see films Break from real life  Share his impression of what he has seen with friendsComputer exposure Uses a computer at work all the time. Spreadsheets, code, data bases, e-mail, internet, agile tools Always on home internet – bills, shopping, Facebook, online gaming, media watching and downloading Uses a laptop or tablet everywhere

Meet our personasMotivations Ideal experience Enjoy a night out at a good film  Know when movies he likes are on Does not want to miss out on latest 3D blockbusters  Get tickets wherever he is Wants to relax doing something he loves  Not have to learn complicated steps to get to his filmComputer exposure Uses a computer at the nursery for basic book keeping, paying bills, managing his spreadsheet of customers Time poor at home - bills, Facebook, news, sports scores Uses a laptop on the sofa when the child is in bed

Exercise 1Get into groups of 5-6 peopleFind a scribeChoose a persona and their matching scenarioLook at the cinema site pagesLog potentials issues and goals on a sparate sheet of butchers paperthat your chosen persona could have with the movie experience

Exercise 2Examine your scenarioGenerate some user storiesIf you are stuck choose one step of the scenario you would like to tryﬁndina a solution for Exercise 3Select a user storyIndividually sketch up to 6 different ways that interaction could playoutBe mindful of the issues and goals you established earlierFeel free to choose web tablet mobile device but do all 6 in that mode

Exercise 4Take one of the versions you like the mostDraw it in more detail on the 1 panel pagePut your 6-up and 1-up on the wallIn your groupsExplain the section of the story you chose to your groupGive your group an explanation of your page conceptTime permitting group give constructive critique

Thank you Photo credit: Peter Grierson Photo credit: Peter Grierson Photo credit: Peter Grierson Text credit: Jared Spool uie.com Text credit: Jared Spool uie.com Text credit: Jared Spool uie.comTwitter Reading Jeff Patton agileproductdesign.com#leanux#uxaustralia Jason Furnell#webstock jasonfurnell.wordpress.com#ux#uxmelbourne Ben Melbourne www.asinthecity.com www.agile-ux.com www.cooper.com http://www.ideo.com/work/method-cards/ www.gogamestorm.com

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Problem solving with agile UX

by Ed Wong on Jul 29, 2012

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