Coverpage ver 2

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Coverpage ver 2

  1. 1. Group Project –Illustrations Effective Public Communication [FCOM0102] Joshua Chua Shu Min Lim Zhen Wei Tong Tang Lee Lung (0313572) (0313830) (0314002) Wee Boon Bing Wong Yeong Cherng FNBE July 2013(Semester 2) – FCOM0102 0205 Effective Public Communication (0313569) (0313378) Names of group members: Joshua Chua Shu Min, Lim Zhen Wei, Tong Tang Lee Lung, Wee Boon Bing , Wong Yeong Cherng
  2. 2. LISTENING (a) LISTENING Listening is the active process of receiving, constructing meaning from, and responding to spoken and/ or nonverbal messages. It involves the ability to retain information, as well as to react empathically and/ or appreciatively to spoken and/ or nonverbal messages. (b) HEARING Hearing is the act of receiving sound. INEFFECTIVE LISTENING PATTERNS (a) HOSTILE LISTENING Hostile listening is an example of ineffective listening. This is being showed when Peter Griffin listens for the express purpose of disagreement. Peter Griffin looks for information that can be used to attack his wife, Lois Griffin by thinking that his wife has the ability to get the groceries herself. Peter Griffin did not looked angry but he was finding fault with Lois Griffin. (b) SELF-CENTERED LISTENING Peter Griffin is a self-centered listener that focuses on his ideas rather than her wife, Lois Griffin. Peter spent his time thinking of what they will say next, rather than listening to what his wife is trying to say. ATTENTION FNBE July 2013(Semester 2) – FCOM0102 0205 Effective Public Communication Names of group members: Joshua Chua Shu Min, Lim Zhen Wei, Tong Tang Lee Lung, Wee Boon Bing , Wong Yeong Cherng
  3. 3. (a) SELECTIVE ATTENTION Selective attention is defined as a sustained focus we give to stimuli we deem important. This happened when Peter Griffin ignored Lois Griffin, his wife’s request to get groceries from the shop even though the grocery shop is just downstairs. (b) AUTOMATIC ATTENTION Automatic attention is the instinctive focus we give to stimuli signaling a change in our surroundings, stimuli that we deem important, or stimuli we perceive to signal danger. The stimuli that Peter Griffin assumed is important because it is a phone call from his boss. This scene happened when Peter Griffin is busy watching his favorite cartoon, Family Guy while her wife is bugging him. Out of a sudden, his “boss” called him up but he immediately picked up his phone without procrastinating and continued to ignore his wife. BARRIERS TO LISTENING (a) MULTITASKING Multitasking is defined as an action trying to do two or more tasks simultaneously. This is being portrayed when Peter Griffin is lazing on his message chair and eating cookies while watching to his favorite cartoon “Family Guy”. FNBE July 2013(Semester 2) – FCOM0102 0205 Effective Public Communication Names of group members: Joshua Chua Shu Min, Lim Zhen Wei, Tong Tang Lee Lung, Wee Boon Bing , Wong Yeong Cherng
  4. 4. (b) PSEUDOLISTENING Pseudolistening is pretending to listen but letting your mind or attention wander about something else. This is shown when Peter Griffin is pretending to listen to his wife so that his wife would not get mad while he is busy focusing on his favorite cartoon. Therefore, everything that his wife said is being ignored. WAYS TO IMPROVE COMMUNICATION SKILLS (a) APPLY GENERAL ETHICAL PRINCIPLES ON HOW TO RESPOND Peter Griffin improved his communication skills by applying general ethical principles on how he should respond to his wife, Lois Griffin through a book that he has bought “How To Tame Your Wives For Dummies”. FNBE July 2013(Semester 2) – FCOM0102 0205 Effective Public Communication Names of group members: Joshua Chua Shu Min, Lim Zhen Wei, Tong Tang Lee Lung, Wee Boon Bing , Wong Yeong Cherng

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