Operational Framework

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Lesson introducing the Operational Framework, from the Software Engineering Institute (SEI).

Lesson introducing the Operational Framework, from the Software Engineering Institute (SEI).

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  • 1. Vancouver Community College ID 3102 Provincial Instructor Diploma Program Instructional Techniques PIDP ID 3102 Operational Framework Marko Wolf-Pany, P.Eng. Wolf- Vancouver Community College Provincial Instructor Diploma Program Friday, October 31, 2008 Marko Wolf-Pany, P.Eng. Wolf- 0 Vancouver Community College - PIDP ID 3102 Friday, October 31, 2008 Marko Wolf Pany, P.Eng.  Professional Engineer (P.Eng.), Ontario  B.Eng. Honours, Electrical Engineering, Carleton University  Software Engineering Institute (SEI) Software Capability Evaluation (SCE) Evaluator  CMMI / ITT Senior Manager, TELUS / Accenture / Vancouver  Program / Project / Process Improvement Management Consultant  Director, Software Engineering Management  Program Manager -SEI CMM based Software Process Improvement (SPI) Programs  Member of the company’s Baldrige National Quality Program Steering Council  Director, Systems Engineering -Technical Authority responsible for all Information Technology (IT) Projects in Latin America  Project Manager / Technical Manager, Land (Army) Software Engineering Centre (LSEC), Department of National Defence (DND)  Member of the Software Engineering Process Group (SEPG) Marko Wolf-Pany, P.Eng. Wolf- VCC – PIDP Process Improvement Consultant – Project Management Consultant 1 ID 3104 - Evaluation of Learning Roxanne McGhan Marko Wolf-Pany, P.Eng. Friday, October 31, 2008 - 1
  • 2. Vancouver Community College ID 3102 Provincial Instructor Diploma Program Instructional Techniques “How does an organization know if its policies, standards, processes, procedures, training, and tools are consistent ?” THE OPERATIONAL FRAMEWORK Marko Wolf-Pany, P.Eng. Wolf- 2 Vancouver Community College - PIDP ID 3102 Friday, October 31, 2008 “Best-in- “Best-in-Class” Processes & Procedures Marko Wolf-Pany, P.Eng. Wolf- 3 Vancouver Community College - PIDP ID 3102 Friday, October 31, 2008 Roxanne McGhan Marko Wolf-Pany, P.Eng. Friday, October 31, 2008 - 2
  • 3. Vancouver Community College ID 3102 Provincial Instructor Diploma Program Instructional Techniques Operational Framework  In order to improve operations, an organization should define, document, and communicate its policies, standards, processes, procedures, training, and tools to those that use them.  Collectively, these operational elements and their relationships can be referred to as an quot;Operational Frameworkquot; that prescribes, governs, or guides product development and service delivery. Marko Wolf-Pany, P.Eng. Wolf- Vancouver Community College - PIDP ID 3102 4 Friday, October 31, 2008 The Operational Framework – 2/5 Marko Wolf-Pany, P.Eng. Wolf- 5 Vancouver Community College - PIDP ID 3102 Friday, October 31, 2008 Roxanne McGhan Marko Wolf-Pany, P.Eng. Friday, October 31, 2008 - 3
  • 4. Vancouver Community College ID 3102 Provincial Instructor Diploma Program Instructional Techniques The Operational Framework – 3/5  Policies  Organizational policies dictate the rules that govern operations.  A policy statement usually is used to enforce the use of organizational processes.  A policy statement, therefore, constrains organizational processes by identifying required or acceptable processes, or ways of doing work.  Standards  Standards are the operational definitions of final or interim organizational work products.  Standards constrain organizational processes by setting acceptance criteria on the output of those processes. Marko Wolf-Pany, P.Eng. Wolf- Vancouver Community College - PIDP ID 3102 6 Friday, October 31, 2008 The Operational Framework – 4/5  Processes (What)  A process is what happens in the organization to build products and/or deliver services.  Processes are constrained by organizational policies and standards in that they must specify ways to develop products and/or deliver services that conform to organizational standards, in accordance with organizational policies.  Procedures (How)  Procedures are the step-by-step instructions for implementing a process or step-by- a portion of a process.  Procedural information focuses on how to perform a certain task identified in the process.  Processes are, therefore, implemented by specific procedures. Marko Wolf-Pany, P.Eng. Wolf- Vancouver Community College - PIDP ID 3102 7 Friday, October 31, 2008 Roxanne McGhan Marko Wolf-Pany, P.Eng. Friday, October 31, 2008 - 4
  • 5. Vancouver Community College ID 3102 Provincial Instructor Diploma Program Instructional Techniques The Operational Framework – 5/5  Training  Training addresses the knowledge and skills required to execute a process or use a procedure.  Training is used to support the use of processes and procedures.  Tools  Tools needed to implement a procedure.  Tools, like training, are used to support the use of processes and procedures. Marko Wolf-Pany, P.Eng. Wolf- Vancouver Community College - PIDP ID 3102 8 Friday, October 31, 2008 Project Human Resource Management Process (What) Marko Wolf-Pany, P.Eng. Wolf- 9 Vancouver Community College - PIDP ID 3102 Friday, October 31, 2008 Roxanne McGhan Marko Wolf-Pany, P.Eng. Friday, October 31, 2008 - 5
  • 6. Vancouver Community College ID 3102 Provincial Instructor Diploma Program Instructional Techniques 9.1 Human Resource Planning Procedure (How) Marko Wolf-Pany, P.Eng. Wolf- 10 Vancouver Community College - PIDP ID 3102 Friday, October 31, 2008 9.2 Acquire Project Team Procedure (How) Marko Wolf-Pany, P.Eng. Wolf- 11 Vancouver Community College - PIDP ID 3102 Friday, October 31, 2008 Roxanne McGhan Marko Wolf-Pany, P.Eng. Friday, October 31, 2008 - 6
  • 7. Vancouver Community College ID 3102 Provincial Instructor Diploma Program Instructional Techniques 9.3 Develop Project Team Procedure (How) Marko Wolf-Pany, P.Eng. Wolf- 12 Vancouver Community College - PIDP ID 3102 Friday, October 31, 2008 9.4 Manage Project Team Procedure (How) Marko Wolf-Pany, P.Eng. Wolf- 13 Vancouver Community College - PIDP ID 3102 Friday, October 31, 2008 Roxanne McGhan Marko Wolf-Pany, P.Eng. Friday, October 31, 2008 - 7
  • 8. Vancouver Community College ID 3102 Provincial Instructor Diploma Program Instructional Techniques Project Human Resource Management Process – 1/4  Policies  Organization’s Human Resources Management Policies  Organization’s Program Management Policies  Organization’s Project Management Policies  Standards  Provincial Human Resources / Labour Standards  Federal Human Resources / Labour Standards  A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – PMI – Project Management Institute  SEI CMMI® - Capability Maturity Model® Integration - Software Engineering Institute Marko Wolf-Pany, P.Eng. Wolf- Vancouver Community College - PIDP ID 3102 14 Friday, October 31, 2008 Project Human Resource Management Process – 2/4  Process  Project Human Resource Management  Procedures  Human Resource Planning Procedure  Acquire Project Team Procedure  Develop Project Team Procedure  Manage Project Team Procedure Marko Wolf-Pany, P.Eng. Wolf- Vancouver Community College - PIDP ID 3102 15 Friday, October 31, 2008 Roxanne McGhan Marko Wolf-Pany, P.Eng. Friday, October 31, 2008 - 8
  • 9. Vancouver Community College ID 3102 Provincial Instructor Diploma Program Instructional Techniques Project Human Resource Management Process – 3/4  Training  General Management Skills  Organizational Theory  Conflict Management  Negotiation Skills  Hiring Process & Procedures  Contracting Process & Procedures  Performance Appraisals  Etc. Marko Wolf-Pany, P.Eng. Wolf- Vancouver Community College - PIDP ID 3102 16 Friday, October 31, 2008 Project Human Resource Management Process – 4/4  Tools  Organization Charts and Position Descriptions  Networking  Virtual Teams  Training  Team-Building Activities Team-  Project Ground Rules  Co- Co-Location of Team Members  Recognition and Rewards  Observation and Conversation  Performance Appraisals  Issue Log Marko Wolf-Pany, P.Eng. Wolf- Vancouver Community College - PIDP ID 3102 17 Friday, October 31, 2008 Roxanne McGhan Marko Wolf-Pany, P.Eng. Friday, October 31, 2008 - 9
  • 10. Vancouver Community College ID 3102 Provincial Instructor Diploma Program Instructional Techniques “Best-in- “Best-in-Class” Processes & Procedures Marko Wolf-Pany, P.Eng. Wolf- 18 Vancouver Community College - PIDP ID 3102 Friday, October 31, 2008 Operational Framework CLASS EXERCISE Marko Wolf-Pany, P.Eng. Wolf- 19 Vancouver Community College - PIDP ID 3102 Friday, October 31, 2008 Roxanne McGhan Marko Wolf-Pany, P.Eng. Friday, October 31, 2008 - 10
  • 11. Vancouver Community College ID 3102 Provincial Instructor Diploma Program Instructional Techniques References – 1/2  A Software Process Framework for the SEI Capability Maturity Model: Repeatable Level, CMU/SEI-93-SR-007, CMU/SEI-93-SR- June 1993, Software Process Definition Project  http://www.sei.cmu.edu/publications/documents/93.reports/ 93.sr.007.html  How to Use the Software Process Framework, Special Report, CMU/SEI-97-SR-009, October 1997; CMU/SEI-97-SR-  http://www.sei.cmu.edu/publications/documents/97.reports/ 97sr009/97sr009abstract.html  From the Software Engineering Institute, Carnegie Mellon University. Marko Wolf-Pany, P.Eng. Wolf- Vancouver Community College - PIDP ID 3102 20 Friday, October 31, 2008 References – 2/2  A Guide to the Project Management Body of Knowledge (PMBOK® Guide) - Third Edition, Paperback  http://www.pmi.org/Marketplace/Pages/ProductDetail.aspx?GMProduct =00100035801  CMMI® for Development, Version 1.2, CMMI-DEV, V1.2, Technical CMMI- Report, CMU/SEI-2006-TR-008, ESC-TR-2006-008, CMMI Product CMU/SEI-2006-TR- ESC-TR-2006- Team, August 2006.  CMMI® (Capability Maturity Model® Integration) - Software Engineering Institute, Carnegie Mellon University  http://www.sei.cmu.edu/publications/documents/06.reports/06tr008.html Marko Wolf-Pany, P.Eng. Wolf- Vancouver Community College - PIDP ID 3102 21 Friday, October 31, 2008 Roxanne McGhan Marko Wolf-Pany, P.Eng. Friday, October 31, 2008 - 11
  • 12. Vancouver Community College ID 3102 Provincial Instructor Diploma Program Instructional Techniques Questions & Answers Marko Wolf-Pany, P.Eng. Wolf- 22 Vancouver Community College - PIDP ID 3102 Friday, October 31, 2008 Roxanne McGhan Marko Wolf-Pany, P.Eng. Friday, October 31, 2008 - 12