• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
PMP 10 Project Stakeholder Management - PMBOK 5th Edition
 

PMP 10 Project Stakeholder Management - PMBOK 5th Edition

on

  • 20,458 views

 

Statistics

Views

Total Views
20,458
Views on SlideShare
20,457
Embed Views
1

Actions

Likes
14
Downloads
1,746
Comments
2

1 Embed 1

http://localhost 1

Accessibility

Categories

Upload Details

Uploaded via as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel

12 of 2 previous next

  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    PMP 10 Project Stakeholder Management - PMBOK 5th Edition PMP 10 Project Stakeholder Management - PMBOK 5th Edition Presentation Transcript

    • Project Stakeholder Management Based on PMBOK 5th Edition Waleed El-Naggar, MBA, PMP https://www.facebook.com/waleed.naggar
    •  13.1 Identify Stakeholder  13.2 Plan Stakeholder Management  13.3 Manage Stakeholder Engagement  13.4 Control Stakeholder Engagement Agenda PMP - Project Stakeholder Management https://www.facebook.com/waleed.naggar 2
    • Includes the processes required to:  Identify the people, groups, or organizations that could impact or be impacted by the project.  Analyze stakeholder expectations and their impact on the project  Develop appropriate management strategies for effectively engaging stakeholders in project decision and execution What is Stakeholder Management? 3https://www.facebook.com/waleed.naggarPMP - Project Stakeholder Management
    • 13.1 Identify Stakeholders Identify all people or organizations impacted by the project: e.g., Customers, Sponsors, Team Members, Suppliers (Internal & External), and Labor unions PMP - Project Stakeholder Management 4https://www.facebook.com/waleed.naggar
    • Identify Stakeholders: Inputs 1. Project Charter (provides information about internal & external involved parties 2. Procurement Documents 3. Enterprise Environmental Factors (e.g., organizational culture, industry standards, … etc) 4. Organizational Process Assets (stakeholders register templates, lessons learned, old project documents, … etc) PMP - Project Stakeholder Management 5https://www.facebook.com/waleed.naggar
    • Identify Stakeholders: Tools & Techniques 1. Stakeholder Analysis: gathering & analyzing information to determine stakeholder in 3 steps:  Identify all potential stakeholders & relevant information (roles, departments, interests, knowledge levels, expectations & influence levels).  Identify potential impact or support each stakeholder could generate (power-interest)  Assess how key stakeholders are likely to react or respond to various situations. PMP - Project Stakeholder Management 6https://www.facebook.com/waleed.naggar
    • Power-Interest Grid https://www.facebook.com/waleed.naggar 7PMP - Project Stakeholder Management
    • 2. Expert Judgment: groups or individuals specialized in certain areas such:  Senior management  Subject matter experts  Industry groups and consultants  Professional and technical associations  Project managers with experience in similar projects  Identified stakeholders. 3. Meetings Identify Stakeholders: T & T (2) PMP - Project Stakeholder Management 8https://www.facebook.com/waleed.naggar
    • Identify Stakeholders: Outputs 1. Stakeholder Register: it contains  Identification Information: name, organizational position, location, role in project, … etc.  Assessment Information: major requirements, expectation, potential influence in project … etc.  Stakeholder Classification: Internal/External, supporter, neutral, resistor, … etc. PMP - Project Stakeholder Management 9https://www.facebook.com/waleed.naggar
    • Sample Stakeholder Mgmt Plan PMP - Project Stakeholder Management 10https://www.facebook.com/waleed.naggar
    • How should the project manager manage the stakeholders with high power in high interest in the project? A. Keep them satisfied B. Manage Closely C. Treat them equally to other stakeholders D. Give their request a high priority 11 Quiz PMP - Project Stakeholder Management https://www.facebook.com/waleed.naggar
    •  Developing appropriate management strategies to effectively engage stakeholders throughout the project lifecycle.  Provides clear, actionable plan to interact with project stakeholders to support the project’s interests. 13.2 Plan Stakeholder Management 12https://www.facebook.com/waleed.naggarPMP - Project Stakeholder Management
    • 1. Project Management Plan 2. Stakeholder Register 3. Enterprise Environmental Factors 4. Organizational Process Assets Plan Stakeholder Management - Inputs 13https://www.facebook.com/waleed.naggarPMP - Project Stakeholder Management
    • 1. Expert Judgment  Senior Management  Team Members  Other units or individuals  Identified stakeholders  Project managers of similar projects  Industry experts 2. Meetings Plan Stakeholder Management – T & T 14https://www.facebook.com/waleed.naggarPMP - Project Stakeholder Management
    • 3. Analytical Techniques, engagement levels:  Unaware  Resistant  Neutral  Supportive  Leading Plan Stakeholder Management – T & T 15https://www.facebook.com/waleed.naggarPMP - Project Stakeholder Management
    • Plan Stakeholders Management: Outputs 16 1. Stakeholder Management Plan:  Desired and current engagement levels of key stakeholders  Interrelationship and potential overlap between stakeholders  Stakeholder communication requirements 2. Project Document Updates PMP - Project Stakeholder Management https://www.facebook.com/waleed.naggar
    • One of the following is not part of the stakeholder management plan A. Desired engagement level B. Current engagement level C. Communication method D. Communication needs 17https://www.facebook.com/waleed.naggarPMP - Project Stakeholder Management Quiz
    •  Communicating and working with stakeholders to meet their needs/expectations, address issues as they occur, and foster appropriate stakeholder engagement in project activities throughout the project lifecycle.  The key benefit is to allow the project manager to increase support and minimize resistance from stakeholders. 13.3 Manage Stakeholder Engagement 18https://www.facebook.com/waleed.naggarPMP - Project Stakeholder Management
    • 1. Stakeholder Engagement Plan 2. Communication Management Plan 3. Change Log 4. Organizational Process Assets Manage Stakeholder Engagement - Inputs 19https://www.facebook.com/waleed.naggarPMP - Project Stakeholder Management
    • 1. Communications Methods 2. Interpersonal Skills  Building trust  Resolving conflict  Active listening  Overcoming resistance to change 3. Management Skills  Influence people to support project  Negotiate agreements  Modify organizational behavior 20https://www.facebook.com/waleed.naggarPMP - Project Stakeholder Management Manage Stakeholder Engagement T & T
    • Manage Stakeholder Engagement Outputs 21 1. Issue Log 2. Change Requests 3. Project Management Plan Updates 4. Project Document Updates PMP - Project Stakeholder Management https://www.facebook.com/waleed.naggar
    • Manage Stakeholder Engagement Outputs 22 5. Organizations Process Assets Updates  Stakeholder notifications  Project Reports  Project presentations  Project records  Feedback from stakeholders  Lessons Learned Documentation PMP - Project Stakeholder Management https://www.facebook.com/waleed.naggar
    •  Monitoring overall stakeholder relationships and adjusting strategies and plans for engaging stakeholders.  The key benefit is to maintain or increase the efficiency and effectiveness of stakeholder engagement activities. 13.3 Control Stakeholder Engagement 23https://www.facebook.com/waleed.naggarPMP - Project Stakeholder Management
    • 1. Project Management Plan 2. Issue Log 3. Work Performance Data 4. Project Documents Control Stakeholder Engagement - Inputs 24https://www.facebook.com/waleed.naggarPMP - Project Stakeholder Management
    • 1. Information Management Systems 2. Expert Judgment 3. Meetings 25https://www.facebook.com/waleed.naggarPMP - Project Stakeholder Management Control Stakeholder Engagement T & T
    • Control Stakeholder Engagement Outputs 26 1. Work Performance Information 2. Change Requests 3. Project Management Plan Updates 4. Project Document Updates PMP - Project Stakeholder Management https://www.facebook.com/waleed.naggar
    • Control Stakeholder Engagement Outputs 27 5. Organizations Process Assets Updates  Stakeholder notifications  Project Reports  Project presentations  Project records  Feedback from stakeholders  Lessons Learned Documentation PMP - Project Stakeholder Management https://www.facebook.com/waleed.naggar
    • Q & A 28https://www.facebook.com/waleed.naggarPMP - Project Stakeholder Management