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PMP 06 Project HR Management


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  • 1. Project Human Resources Management Based on PMBOK 5th Edition Waleed El-Naggar, MBA, PMP
  • 2.  9.1 Plan HR Management  9.2 Acquire Project Team  9.3 Develop Project Team  Motivation Theories  9.4 Manage Project Team  Conflict Management Agenda PMP - Human Resource Management 2
  • 3. Project Human Resource Management includes the processes that organize, manage and lead the project team. The project team is comprised of the people with assigned roles and responsibilities for completing the project. Human Resources Management PMP - Human Resource Management 3
  • 4. Identifying and documenting project roles, responsibilities, required skills, reporting relationships, and creating a staff management plan. The key benefit of this process is that it established project roles and responsibilities, project organization charts, and staffing management plan including the timetable of resource acquisition and release. 9.1 Plan HR Management PMP - Human Resource Management 4
  • 5. 1. Project Management Plan 2. Activity Resource Requirements 3. Enterprise Environmental Factors  Organizational Structure and culture  Existing human resources  Geographical dispersion and team members  Personnel administration policies  Marketplace Conditions 4. Organizational Process Assets Plan HR Management: Input PMP - Human Resource Management 5
  • 6. 1. Organizational Charts and Position Descriptions  Hierarchical-type Charts  Matrix-based Charts  Text Oriented Formats 2. Networking 3. Organizational Theory 4. Expert Judgment 5. Meetings Plan HR Management: T & T PMP - Human Resource Management 6
  • 7. PMP - Human Resource Management 7
  • 8. 1. Human Resource Plan A. Roles and Responsibilities: Project Manager, Team Members, Functional Manager, Business Analyst, Sponsor, … etc.  Role  Authority  Responsibility  Competency Plan HR Management: Outputs (1) PMP - Human Resource Management 8
  • 9. B. Project Organization Charts Plan HR Management: Outputs (2) PMP - Human Resource Management 9
  • 10. C. Staffing Management Plan:  Describes the entrance and release criteria human resources into the project.  Includes:  Staff Acquisition  Resource Calendars  Staff Release Plan  Training Needs  Recognition and rewarding system  Compliance  Safety Plan HR Management: Outputs (3) PMP - Human Resource Management 10
  • 11. PMP - Human Resource Management 11
  • 12.  Understand the key environmental factors and the five constraints that can impact the Human Resource Planning process  Using templates and checklists is one way to ensure that you don’t miss any key responsibilities when planning the project and will help reduce the amount of time spent in planning Exam Spotlights PMP - Human Resource Management 12
  • 13. You have been assigned as a project manager for a software development project. The project team consists of 15 team members. You want to understand who is responsible for doing what in the project. Where can you find this information? A. Responsibility Assignment Matrix B. Resource Histogram C. Bar Chart D. Project Organization Chart Quiz PMP - Human Resource Management 13
  • 14. What type of organization is BEST for managing complex projects involving cross disciplinary efforts? A. Projectized B. Functional C. Line D. Matrix Quiz PMP - Human Resource Management 14
  • 15.  Attain & assign human resources to the project.  Staff may come from inside or outside the organization  Project Manager does not always have control over team members selection.  Beware of Halo Effect: “You are a great programmer, so when we hire you as a project manager we expect you to be great”. 9.2 Acquire Project Team PMP - Human Resource Management 15
  • 16. 1. Human Resource Management Plan  Roles & Responsibilities  Project Organization Chart  Staffing Management Plan 2.Enterprise Environmental Factors  Organizational Structure  Availability, competency levels, prior experience and interest  Personnel administration policies and cost  Location or multiple locations 3.Organizational Process Assets Acquire Project Team: Inputs PMP - Human Resource Management 16
  • 17. 1. Pre-Assignment 2. Negotiation 3. Acquisition 4. Virtual Teams 5. Multi-criteria Decision Analysis (Examples of selection criteria: availability, cost, experience, ability, knowledge, skills, attitude and international factors). Acquire Project Team T&T PMP - Human Resource Management 17
  • 18. 1. Project Staff Assignment 2. Resource Calendar: documents the time periods each project team member can work on the project. 3. Project Management Plan Updates. Acquire Project Team Outputs PMP - Human Resource Management 18
  • 19. PMP - Human Resource Management 19
  • 20. The MOST common causes of conflict are project schedules, project priorities and: A. Personalities B. Resources C. Cost D. Management Quiz PMP - Human Resource Management 20
  • 21. During project planning in a matrix organization, the project manager determines that additional human resources are needed. From whom would he/she request these resources? A. Functional Manager B. Team C. Project Sponsor D. Human Resources Department Quiz PMP - Human Resource Management 21
  • 22. A project manager must publish a project schedule. Activities, start/end times and resources are identified. What should the project manager do NEXT? A. Distribute the schedule according to communication plan. B. Confirm availability of resources C. Refine the project plan to reflect more accurate cost information. D. Publish a bar chart illustrating the timeline. Quiz PMP - Human Resource Management 22
  • 23.  Creating and open, encouraging environment for your team  Developing & enhancing the team into an effective, functioning, and coordinated group.  It’s complicated in matrix structures where there are dual reporting relationships. 9.3 Develop Project Team PMP - Human Resource Management 23
  • 24. 1. Human Resource Management Plan 2. Project Staff Assignments 3. Resource Calendar Develop Project Team: Inputs PMP - Human Resource Management 24
  • 25. 1. Interpersonal Skills (Soft Skills): Understand sentiments of TMs, anticipate actions, acknowledge concerns and follow up their issues. 2. Training:  Technical  Soft skills Develop Project Team: T&T (1) PMP - Human Resource Management 25
  • 26. 3.Team Building Activities: to improve interpersonal relationships and team cohesiveness, may be by involving team members in planning. Develop Project Team: T&T (2) PMP - Human Resource Management 26
  • 27. PMP - Human Resource Management 27
  • 28. 4. Ground Rules: decreases conflicts and increases productivity. 5. Colocation: Placing team members or most of them in the same location. 6. Recognition & Reward: Formal actions to promote high performance and involve effective systems to link between performance & reward. 7. Personnel Assessment Tools Develop Project Team: T&T (3) PMP - Human Resource Management 28
  • 29.  Theory X : Workers need to be watched, hate work and responsibility. Managers must use coercion, threats & various control schemes to get workers to meet objectives.  Theory Y : Workers can work without supervision, they want to achieve, and can make their own decisions. Workers enjoy the satisfaction of esteem and self- actualization needs. Motivational Theory PMP - Human Resource Management 1. McGregor’s Theory : X and Y  Ouchi’s Theory Z: based on the participative management style of the Japanese. workers are motivated by a sense of commitment, opportunity & advancement. 29
  • 30. PMP - Human Resource Management 30
  • 31. Motivational Theory PMP - Human Resource Management 2. Maslow’s Hierarchy of Needs 31
  • 32. There are two factors that contribute to motivation:  Hygiene factors deal with work environment issues. Those factors prevent dissatisfaction but do not necessarily bring satisfaction.  Motivational factors: factors produce job satisfaction Motivational Theory PMP - Human Resource Management 3. Hygiene Theory 32
  • 33. The expectation of a positive outcome drives motivation. People will behave in certain ways if they think there will be good rewards for doing so This theory also says that people become what you expect of them. Motivational Theory PMP - Human Resource Management 4. Expectancy Theory 33
  • 34. PMP - Human Resource Management 34
  • 35. Achievement Theory says that people are motivated by the need for three things: achievement, power, and affiliation.  The achievement motivation is obviously the need to achieve or succeed.  The power motivation involves a desire for influencing the behavior of others.  The need for affiliation is relationship oriented. Workers want to have friendships with their coworkers and a sense of camaraderie with their fellow team members. The strength of your team members’ desire for each of these will drive their performance on various activities. Motivational Theory PMP - Human Resource Management 5. Achievement Theory 35
  • 36. Power is the potential ability to influence behavior to get people to do things they would not otherwise do. Types of power include:  Coercive power (Penalty)  Legitimate power (Formal)  Expert power  Reward power  Referent power Powers of the Project Manager PMP - Human Resource Management 36
  • 37. 1. Team Performance Assessment:  Improvement in skills to allow for higher performance.  Improvement in competencies and moral.  Reduced turnover rates 2. Enterprise Environmental Factors Updates Develop Project Team: Outputs PMP - Human Resource Management 37
  • 38. PMP - Human Resource Management 38
  • 39.  Different teams progress through the stages of development at different rates. When new team members are brought onto the team, the development stages start all over again.  Remember that Herzberg was the inventor of the Hygiene Theory and that this theory claims that hygiene factors prevent dissatisfaction while motivators lead to satisfaction  Understand the theories of motivation.  Understand the different types of project manager powers Exam Spotlights PMP - Human Resource Management 39
  • 40. Project performance appraisals are different from team performance assessment in that project performance appraisals focus on: A. How an individual team member is performing on the project B. An evaluation of the project team’s effectiveness C. A team building effort D. Reducing the staff turnover rate Quiz PMP - Human Resource Management 40
  • 41. Tracking & reporting on the performance of individual team members. Performance appraisals are prepared and conducted, issues are identified and resolved & feedback is given to the team members 9.4 Manage Project Team PMP - Human Resource Management 41
  • 42. 1. Human Resource Management Plan 2. Project Staff Assignments. 3. Team Performance Assessment: formal and informal. 4. Issue Log 5. Work Performance Reports: e.g. CPI & SPI. 6. Organizational Process Assets. Manage Project Team: Inputs PMP - Human Resource Management 42
  • 43. 1. Observation and Conversation 2. Project Performance Appraisals: Evaluation of employees from people who supervise them. 3. Conflict Management 4. Interpersonal Skills  Leadership  Influencing  Effective Decision Making Manage Project Team: T&T (1) PMP - Human Resource Management 43
  • 44. Conflict Management PMP - Human Resource Management 44
  • 45. Sources of Conflict PMP - Human Resource Management 45
  • 46. 1. Change Requests 2. Project Management Plan Updates 3. Project Document Updates 4. Enterprise Environmental Factors Updates 5. Organizational Process Assets Updates Manage Project Team: Outputs PMP - Human Resource Management 46
  • 47.  Take note that the PMBOK states that one of the outcomes or results of the Manage Project Team process is an update to the staffing management plan. However, staffing management plan updates are not listed as an output of this process  Understand the different conflict resolution techniques Exam Spotlights PMP - Human Resource Management 47
  • 48.  Create a project team directory  Negotiate with resource managers for the best available resources.  Understand the team members’ needs for training related to the project and make sure they get it.  Create a formal staffing plan.  Prepare reports for team members’ performance.  Make sure team members are motivated.  Create a reward system. PM HRM Responsibilities PMP - Human Resource Management 48
  • 49. What conflict Resolution technique is a project manager using when he says, “ I cannot deal with this issue now!” A. Problem Solving B. Forcing C. Withdrawal D. Compromising Quiz PMP - Human Resource Management 49
  • 50. A PM is trying to settle a dispute between team members. One says the systems should be integrated before testing, and the other wants each system be tested before integration. The project involves 12 systems that need to be integrated and deadline of the project is of high priority. What is the BEST statement the PM can make to resolve the conflict? A. Do it my way B. Let’s calm down and get the job done C. Let’s discuss this issue in our next meeting. D. Let’s do some limited testing before integration and finish the testing after the integration. Quiz PMP - Human Resource Management 50
  • 51. All the following forms of powers are derived from the project manager’s position except: A. Formal B. Reward C. Penalty D. Expert Quiz PMP - Human Resource Management 51
  • 52. Thank you PMP - Human Resource Management 52