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PMP 05 Project Quality Management - PMBOK 5th Edition
 

PMP 05 Project Quality Management - PMBOK 5th Edition

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    PMP 05 Project Quality Management - PMBOK 5th Edition PMP 05 Project Quality Management - PMBOK 5th Edition Presentation Transcript

    • Project Quality Management Based on PMBOK 5th Edition Waleed El-Naggar, MBA, PMP https://www.facebook.com/waleed.naggar
    • Agenda PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 2  Quality Theories  Evolution of Quality Management  8.1 Plan Quality Management  8.2 Perform Quality Assurance  8.3 Control Quality
    •  Quality is the degree to which the project fulfills requirements.  Quality Management includes creating and following policies and procedures in order to ensure that a project meets the defined needs it was intended to meet. Quality Management PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 3
    •  Joseph Juran: 80/20 principle, top management involvement. Quality is fitness for use.  W. Edwards Deming: 14 steps of total Quality Management, Plan-Do-Check-Act cycle.  Philip Crosby: Cost of poor quality, prevention over inspection and zero defects. Quality is “conformance to requirements” Quality Theorists PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 4
    • 1950 1960 1970 1980 1990 2000 2007 Evolution of Quality Management PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 5 Quality Control Quality is separating good from bad parts without feedback to the production process ; Final Inspection
    • 1950 1960 1970 1980 1990 2000 2007 Evolution of Quality Management PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 6 Quality Control Quality Assurance Quality develops during the production process; Inspection shifted into to the production process, prevention, process orientation
    • 1950 1960 1970 1980 1990 2000 2007 Evolution of Quality Management PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 7 Quality Control Quality Assurance ISO 9000 Quality is defined, planned and supervised company-wide; commitment of management, participation of employees, step by step improvement.
    • Six Sigma Evolution of Quality Management PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 8 1950 1960 1970 1980 1990 2000 2007 Quality Control Quality Assurance ISO 9000 Total quality Management Total Quality management: Customer, employees, process, society & stakeholder orientated. A philosophy that encourages companies and their employees to focus on finding ways to continuously improve the quality of their business practices and products.
    • 1950 1960 1970 1980 1990 2000 2007 Six Sigma Evolution of Quality Management PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 9 Quality Control Quality is separating good from bad parts without feedback to the production process ; Final Inspection Quality Assurance Quality develops during the production process; Inspection shifted into to the production process, prevention, process orientation ISO 9000 Total quality Management Six Sigma, Is an overall methodology that drives business improvement. DMAIC process : Define, Measure, Analyze, Improve & Control
    •  Customer Satisfaction  Prevention over inspection  Continuous improvement  Management Responsibility  Cost of Quality (COQ) ISO Compatibility PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 10
    • Quality is: A. Meeting & exceeding customer needs. B. Adding extra to make customer happy. C. Conformance of requirements and fitness of use D. Conformance to management’s requirements Quiz: PMP - Project Quality Plan 11https://www.facebook.com/waleed.naggar
    • Identifying quality requirement and/or standards for the project and its deliverables, and documenting how the project will demonstrate compliance with the relevant quality requirements. 8.1 Plan Quality Management PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 12
    • 1. Project Management Plan, includes but not limited to  Scope baseline  Work Breakdown Structure  WBS Dictionary  Schedule baseline  Cost baseline  Other management Plans Plan Quality: Inputs (1) PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 13
    • 2. Stakeholder Register 3. Risk register 4. Requirements Documentation 5. Enterprise environmental factors 6. Organizational process assets Plan Quality: Inputs (2) PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 14
    • 1. Cost-benefit Analysis 2. Cost of Quality (COQ) 3. Seven Basic Quality Tools  Cause-and-Effect Diagram  Flowcharts  Check-sheet  Pareto Diagram  Histograms  Control Charts  Scatter Diagram Plan Quality: T & T PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 15
    • 4. Benchmarking 5. Design of Experiments 6. Statistical Sampling 7. Additional Quality Tools  Brainstorming  Force field analysis  Nominal Group Technique  Quality Management and control tools 8. Meetings Plan Quality: T & T PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 16
    •  The primary benefit of meeting quality requirements is less rework, i.e., higher productivity, lower costs and increased stakeholder satisfaction.  The primary cost of meeting quality requirements is the expenses associated with quality management activities. Cost-benefit Analysis PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 17
    • Cost of Quality PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 18
    • Cost of Quality PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 19
    • Cause and Effect Diagram PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 20 Trace the problem’s source back to its “actionable root cause”
    • A graphical representation of a process showing the relationships among process steps. Flowcharting PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 21
    • Tally Sheets PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 22
    • Pareto Diagram PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 23
    • Histogram PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 24
    •  Graphic displays of the results, over time, of a process; used to assess whether the process is “in control”  Rule of Seven – Run of seven points toward upper or lower control limit may indicate that process is out of control  Assignable causes – Variations may be caused by differences in machines, workers overtime, etc. Identify the root cause. Control Charts PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 25
    • Control Chart – contd. PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 26
    • Scatter Diagram PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 27
    •  Benchmarking involves comparing actual or planned project practices to those of other projects in order to generate ideas for improvement and to provide a standard by which to measure performance.  These other projects may be within the performing organization or outside of it, and may be within the same or in another application area. Benchmarking PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 28
    • Design of experiments is a statistical method that helps identify which factors might influence specific variables. It also plays a role in the optimization of products or processes. Design of Experiment PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 29
    •  Statistical sampling involves choosing part of a population of interest for inspection (e.g., selecting 10 samples of 75 electronic components).  Appropriate sampling can often reduce the cost of quality control.  There is a substantial body of knowledge on statistical sampling; in some application areas, it is necessary for the project management team to be familiar with a variety of sampling techniques. Statistical Sampling PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 30
    • 1. Quality Management Plan 2. Process Improvement Plan  Process Boundaries  Process Configuration  Process Metrics  Targets for Improved Performance 3. Quality Metrics 4. Quality Checklist 5. Project Documents Updates Plan Quality Management: Outputs PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 31
    • Training costs are part of: A. Prevention costs B. Appraisal costs. C. Internal failure costs. D. External failure costs. Quiz: PMP - Project Quality Plan 32https://www.facebook.com/waleed.naggar
    • 1. Auditing the quality requirements and the results from quality control measurement to ensure that appropriate quality standards and operational definitions are used. 2. The key benefit of this process is that it facilitates the improvement of quality processes 8.2 Perform Quality Assurance PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 33
    • PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 34
    • 1. Quality Management Plan 2. Process Improvement Plan 3. Quality Metrics 4. Quality Control Measurements 5. Project Documents Perform Quality Assurance: Input PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 35
    • 1. Quality Management and Control Tools  Affinity Diagrams  Process Decision Program Charts  Interrelationship Digraphs  Tree Diagrams  Prioritization Matrices  Activity Network Diagram  Matrix Diagrams 2. Quality Audits 3. Process Analysis Perform Quality Assurance: T & T PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 36
    • Affinity Diagrams PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 37
    • Process Decision Program Charts (PDPC) PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 38
    • Interrelationship Digraph PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 39 Tree Diagrams
    • PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 40
    • 1. Change Requests 2. Project Management Plan Updates 3. Project Documents Updates 4. Organizational Process Assets Perform Quality Assurance: Output PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 41
    • Who is responsible of the quality management in the project: A. Project Quality Manager. B. Project Manager C. Project Team members. D. Quality Assurance Department. Quiz: PMP - Project Quality Plan 42https://www.facebook.com/waleed.naggar
    •  Perform Quality Control is the process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes  The key benefits of this process include  Identifying the causes of poor quality  Validating that project deliverables and work meet the requirements 8.3 Control Quality (1) PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 43
    • Important Quality terms  Prevention (Keeping errors out of the process) vs. Inspection (Keeping errors out of the hands of the customer).  Attribute sampling (either conform or doesn't) vs. Variables sampling (degree of conformity)  Tolerance (range of acceptable results) and control limits (thresholds which may indicate out of control) 8.3 Control Quality (2) PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 44
    • PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 45
    • 1. Project Management Plan 2. Quality Metrics 3. Quality checklists 4. Work Performance Data 5. Approved Change Requests 6. Deliverables 7. Project Documents 8. Organizational Process Assets Control Quality: Input PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 46
    • 1. Seven Basic Quality Tools 2. Statistical Sampling 3. Inspection 4. Approved Change Request Reviews Control Quality: T & T PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 47
    • 1. Quality Control Measurements 2. Validated Changes 3. Verified Deliverables 4. Work Performance Information 5. Change Requests 6. Project Management Plan Updates 7. Project Document Updates 8. Organizational Process Assets Updates (Completed checklists, lessons learned documentation, etc.) Control Quality: Output PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 48
    • When a process considered to be in control, it: A. Should not be adjusted B. May not be changed to provide improvements. C. Shows differences caused by expected causes. D. Should not be inspected or reworked for any reason. Quiz: PMP - Project Quality Plan 49https://www.facebook.com/waleed.naggar
    • Thank you PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 50