We’re all in this together Destination: e-enabled government in intelligent, connected, sustainable world once-only stage in evolution plus once-in-a-generation economic imperative This needs a way forward, and a communicable one at that. Contributors included Nick Creagh Gareth Morgan Francis Bottomley a London-based adviser Peter Reed Fred Perkins

Destination: e-enabled government in intelligent, connected, sustainable world

once-only stage in evolution

plus once-in-a-generation economic imperative

This needs a way forward, and a communicable one at that.

Contributors included Helen S Pan Wingham Rowan Ben Rowland Dr Geoff Pickering Dr Stefan Brands Philip Virgo

The Ideal Government on-line brainstorm Group web log during October 2004 “ what we want” and “wouldn’t it be better if…” Open to all - public servants, corporates, policy makers, customers Early adopters, “awkward squad”, NGOs, helpers and advisers Possibly unique in offering attenuated impression of thinking from this network 100 entries, 140 comments, 60 authors, 12,500 page views Contributors included Ruth Loebl Ronnie Monaghan Catherine Paice Tom Steinberg Lee Bryant Chris Gahan Anon from NICIS

Group web log during October 2004

“ what we want” and “wouldn’t it be better if…”

Open to all - public servants, corporates, policy makers, customers

Early adopters, “awkward squad”, NGOs, helpers and advisers

Possibly unique in offering attenuated impression of thinking from this network

100 entries, 140 comments, 60 authors, 12,500 page views

“ Wouldn’t it be better if...” (Wibbi) outcomes (not obstacles or route map) iterative process needs dialectic of inventors and users the machine needs a feedback loop the people and mechanisms are out there waiting more fun, more worth while than griping Contributors included Terri Dowty Dave Waltho Jackie Danicki Michela Ledwidge Malcolm Taylor Anon from FCO

outcomes (not obstacles or route map)

iterative process

needs dialectic of inventors and users

the machine needs a feedback loop

the people and mechanisms are out there waiting

more fun, more worth while than griping

Input for government’s data management professionals highly condensed and edited, the web log falls into three themes grow services in a co-creative process break the vicious cycle at point of trust scoop up some quick win suggestions from on-line community, client advocates and NGOs Contributors included Wendy Grossman Richard Best Steven Voss Tim Orchard Ray Corrigan Anon from DoH

highly condensed and edited, the web log falls into three themes

grow services in a co-creative process

break the vicious cycle at point of trust

scoop up some quick win suggestions from on-line community, client advocates and NGOs

1. Design and users Beyond “user centric” lies “co-creation” Make government navigable … and accessible for all FoI voyage to the interior - wikipedia Let agents and users do the joining up Wibbipedia - compendium of ideals If we want tax like Sweden, stats like Finland, visas like Australia, and other personalised automatic services... Contributors included Jim Norton Amparo Gutierrez Vin Sumner Alex Singleton Tom Steinberg Ian Brown

Beyond “user centric” lies “co-creation”

Make government navigable

… and accessible for all

FoI voyage to the interior - wikipedia

Let agents and users do the joining up

Wibbipedia - compendium of ideals

If we want tax like Sweden, stats like Finland, visas like Australia, and other personalised automatic services...

2. Foundations of trust - Confidence that systems designed and constructed by government CIOs Match best commercial practice for integrity, transparency, audit, accountability Manage identity and access without sacrificing privacy Conform to letter and spirit of data protection apply maximal anonymity - see Prime wish list Voter-verifiable ballots that withstand challenge- let’s not go to Florida Contributors included Nick Bohm Sarah Hamiliton-Fairley Charles Lowe Mike Butcher Anon from Cabinet Office

Confidence that systems designed and constructed by government CIOs

Match best commercial practice for integrity, transparency, audit, accountability

Manage identity and access without sacrificing privacy

Conform to letter and spirit of data protection

apply maximal anonymity - see Prime wish list

Voter-verifiable ballots that withstand challenge- let’s not go to Florida

3. Quick wins and suggestions Test out “government via Google” then optimise it - cheap and easy “ Ask us anything” button with callback Low cost RSS for FoI/legal requirements Attenuation and response expect replies to consultations and handle with respect prepare to “Stop blaming the computer” new realism about demand management Contributors included David Casacuberta Jason Kitcat Adriana Cronin-Lukas William Heath Alan Burkitt-Gray Tom Fuller More anons

Test out “government via Google”

then optimise it - cheap and easy

“ Ask us anything” button with callback

Low cost RSS for FoI/legal requirements

Attenuation and response

expect replies to consultations and handle with respect

prepare to “Stop blaming the computer”

new realism about demand management

Contributions came from RNIB NACAB StartHere Prime FIPR LASA

That was fun. What next? Is it helpful? Just for CIOs or for others also? Just once, or ongoing? As user research, a forum, or electronic input (eg with CitAdv Case system) public or private Contrbutions came from Archrights Kable Credentica Eurim J-Dom

Is it helpful?

Just for CIOs or for others also?

Just once, or ongoing?

As user research, a forum, or electronic input (eg with CitAdv Case system)

public or private