Coface Collections Presentation


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Coface Collections Presentation

  1. 1. Coface CollectionsNorth America, Inc. 06 15 2011
  2. 2. Coface: Worldwide Trade Facilitator ● Founded in France in 1946; international expansion in 1990s ● Subsidiary of Natixis ● Rated: A+ by Fitch A2 by Mody’s A- by S&P Coface facilitates business-to-business commerce worldwide, offering solutions to all companies – whatever their size, nationality, or business sector – for managing, protecting, and financing their accounts receivable.2 Coface Collections North America, Inc.
  3. 3. Business Lines Coface delivers tools that enhance and support a company’s credit management practices: Accounts receivable protection  Export and domestic credit insurance  Political Risk risk guarantees Corporate ratings and information Accounts receivable management and debt collection3 Coface Collections North America, Inc.
  4. 4. One-on-One Customer Service In today’s volatile economic environment the choice of who you will use as your debt recovery partner is just as important as knowing when to place an account for collections. At CCNA, we still believe in the one on one relationship which assures our clients of quick and professional service from a representative they know and trust 4 Coface Collections North America, Inc.
  5. 5. Licensing Commercial collection agencies are required to be licensed or bonded in a number of states. Below is a list of states that require licensure/registration. For your protection as our client, Coface Collections North America, Inc. is licensed/registered in these states: Arkansas Minnesota Colorado Nebraska Connecticut Nevada Delaware New Jersey Florida North Carolina Idaho North Dakota Illinois Ohio Indiana Oregon Louisiana Utah Massachusetts Washington West Virginia5 Coface Collections North America, Inc.
  6. 6. The I.N.C. approach A full-service commercial debt recovery from credit professionals Investigation We employ sophisticated investigative resources to gather and analyze information in order to achieve optimal results.  Negotiation The financial information and other pertinent facts that we gather enable our collectors to negotiate from a position of strength.  Collection Our approach combines state-of-the-art technology and resources with expertise, experience and finesse6 Coface Collections North America, Inc.
  7. 7. Financial Investigations Coface Collections North America, Inc. uses every available resource to build a complete financial picture of every debtor company.  Electronic searches for suits and liens  Multiple credit report analysis  Private investigator reports  Secretary of state corporate search  Use of multiple database resources  Information analysis by senior collection staff and management 7 Coface Collections North America, Inc.
  8. 8. A Range of Collection Methods Customer Service/Audit Approach  The most diplomatic approach to the collection process  Professional Collections  A collection method designed to rehabilitate a problem customer Dispute Resolution  A process that makes use of a team of arbitration and negotiation specialists Total Collection Package  Our most aggressive collection effort, a combination of technological resources and recovery professionals utilizing every legal approach to collect your account8 Coface Collections North America, Inc.
  9. 9. Private Investigator Network Coface Collections North America, Inc. can go face-to-face with your debtor, around the corner or around the world. Network of more than 10,000 investigators worldwide Licensed, insured and credit trained Face-to-face debtor interaction Brings local presence to long distance debtors Reveals financial information not available through traditional resources9 Coface Collections North America, Inc.
  10. 10. Litigation Management While the use of legal resources for collections is not anyone’s preference, it sometimes becomes the only option for debt recovery.  Nationwide network of credit attorneys  Seamless transition from collections to litigation  Litigation initiated upon written client authorization  Litigation executed in debtor’s jurisdiction  Single point of contact throughout the collection process on every debtor  Recommendations for suit based on detailed financial investigation10 Coface Collections North America, Inc.
  11. 11. Reporting Coface Collections North America, Inc. has developed a layered approach to reporting that is designed to meet all of your information needs. Confirmation letters with every placement Written status reports supplied upon request Open & closed account reports available upon request Verbal updates on individual collection issues On-line access to all reports and debtor files11 Coface Collections North America, Inc.
  12. 12. Incorporating the Latest Technology Customized reporting  Ability to generate an infinite number of reports based upon any particular set of variables, data, timeframes, etc. Digital telephone recordings of investigator contacts Online access  Live access to the collectors’ debtor narrative  Real time view of payment register  Immediate access to performance reports  Secure viewing under assigned password by location12 Coface Collections North America, Inc.
  13. 13. Additional Features and Services When you choose Coface Collections North America, Inc. as your debt recovery partner, you gain access to a host of additional features & services  Extensive licensing  Full insurance and bonding  Credit services and individualized outsourcing  Confidential aging analysis  Vendor credit services  Membership in several collection associations, CCAA, CLLA & IACC13 Coface Collections North America, Inc.
  14. 14. Business Activity Scan CCNA handles millions of claims for our clients. Our database is at your disposal with the use of our Business Activity Scan  CCNA database search  Access by telephone number  Takes only a few minutes  Available for problematic or past due customers  Updated daily  Puts a national perspective on your problem accounts  The service is absolutely free14 Coface Collections North America, Inc.
  15. 15. Final Demand Letters A CCNA letterhead directing payment to you Creates a formal final in-house collection effort Separates “customers” from “debtors” Allows for substantive incoming collection calls Reduces your workload and collection cost Whether it is our 10 day demand letter or our 2 day fax demand, when you use this free service from Coface Collections North America, Inc. you show your clients you mean business.15 Coface Collections North America, Inc.
  16. 16. International Collections CCNA is your single point of contact for business both international and domestic Coface has entities in 67 countries and CreditAlliance partners in 32 additional countries. Total network: 99 countries  Shared online system for immediate action on international cases  Member of international association of commercial collectors  Network of international collection attorneys16 Coface Collections North America, Inc.
  17. 17. Client Education Services Tools and timelines to enhance your in-house efforts Client E-newsletter Your personal CCNA contact for on-the-spot credit advice Convention seminars and on-site training Web based client resource center17 Coface Collections North America, Inc.
  18. 18. Receivables Management Outsourcing ServicesLet Coface Collections benefit your organization: Our A/R hard staffing costs are significantly less than that of our clients. Redirect these cost expenditures elsewhere. Free up your employees to perform core functions of your organization.Companies which decide to outsource are expecting: Well trained receivable management team Dedicated operation (inbound calls and mailing) Extensive reporting tool A strong financial partner (handling payments)18 Coface Collections North America, Inc.
  19. 19. CCNA Placement Form Please contact W. Marc Gurley for a CCNA placement form.19 Coface Collections North America, Inc.
  20. 20. Our Strengths Personal services Dedicated Customer Service Staff •Global coverage Network covering 99 countries •Competitive prices Clear pricing structure •Up-front annual contract No hidden fees or additional charges •Complete Account Receivables Management Solution Information, Insurance, Factoring, and Collections20 Coface Collections North America, Inc.
  21. 21. Thank youW. Marc GurleyAgentE.W. Droppa & AssociatesExclusive Agent for Coface North America5180 Park Ave., Ste. 120-AMemphis, TN 38119Office: 901-213-2033Cell: 901-336-278121 Coface Collections North America, Inc.