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Being On All The Time
Being On All The Time
Being On All The Time
Being On All The Time
Being On All The Time
Being On All The Time
Being On All The Time
Being On All The Time
Being On All The Time
Being On All The Time
Being On All The Time
Being On All The Time
Being On All The Time
Being On All The Time
Being On All The Time
Being On All The Time
Being On All The Time
Being On All The Time
Being On All The Time
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Being On All The Time

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Presentation given to UBC Jump Start Residence Advisors in 2009 on how each of their interactions with the students impact their experience at UBC.

Presentation given to UBC Jump Start Residence Advisors in 2009 on how each of their interactions with the students impact their experience at UBC.

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Transcript

  • 1. Holding the microphone… all the time
    Matt Corker, BCOM
    Residence Advisor 05-07
  • 2. What to expect
    Representing UBC as a Jump Start Residence Advisor
    ---
    2. Creating your communications touch points
    Intro
    3 Principles
    Promotion
    Conclude
  • 3. Holding the microphone
    Intro
    3 Principles
    Promotion
    Conclude
  • 4. The Best R.A.
    What characteristics come to mind?
    What do they wear?
    Where are they seen?
    Intro
    3 Principles
    Promotion
    Conclude
  • 5. ‘Professional’ Communication
    Intro
    3 Principles
    Promotion
    Conclude
  • 6. R.A. Communication
    Intro
    3 Principles
    Promotion
    Conclude
  • 7. 3 Key Principles
    Be authentic
    Be consistent
    Be a role model
    Intro
    3 Principles
    Promotion
    Conclude
  • 8. Authenticity
    Keeping your voice / style
    The real you = the RA you
    Intro
    3 Principles
    Promotion
    Conclude
  • 9. Consistency
    The same message has to be given by the team
    Online & offline; staff & students
    Intro
    3 Principles
    Promotion
    Conclude
  • 10. Role Model
    Set the precedent
    Inspire them with your being
    Intro
    3 Principles
    Promotion
    Conclude
  • 11. Changing Gears
  • 12. Spreading the Word
    The best method is being you, but these can help too:
    Print media – e.g. posters, banners
    Social networks – e.g. Facebook
    Social media – e.g. video, blogs
    *Think consistency
    Intro
    3 Principles
    Promotion
    Conclude
  • 13. Intro
    3 Principles
    Promotion
    Conclude
  • 14. Intro
    3 Principles
    Promotion
    Conclude
  • 15. Customer Experience Path
    Customer: Participant/Organizer
    First interaction with Jump Start
    Where did it happen?
    What is it about?
    What did they learn?
    Who told them this info?
    What is the follow-up?
    Intro
    3 Principles
    Promotion
    Conclude
  • 16. Jump Start Interactions
    Before they arrive:
    First non-verbal interaction:
    First verbal interaction:
    First social touch point:
    (What, Where, Who, Learn)
    What do you want to hear them say at the close of Jump Start?
    Intro
    3 Principles
    Promotion
    Conclude
  • 17. Big Takeaways
    2 things you learned
    1 thing you will do tonight
    Intro
    3 Principles
    Promotion
    Conclude
  • 18. Gratitude
    Great RezLife Staff / colleagues
    Woo Kim & David Kiloh
    David Armano
    Danielle LaPorte
    YouTube
    College Humor, This Is Dorm Life
    Jump Start Coordinators
    Incoming students & engaged alumni
    Intro
    3 Principles
    Promotion
    Conclude
  • 19. Contact Information
    Matt Corker
    Alumni Relations Manager, Students & Young Alumni
    604-827-3293
    matt.corker@ubc.ca
    http://thatsacorker.com
    Intro
    3 Principles
    Promotion
    Conclude

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