LEADERSHIP TRAINING Presented by Wes Kriesel, CEO/President Trusted Coaching August 22, 2009

Outcomes Today we are meeting to … Build a team Strengthen leadership skills Share time management tools Practice and refine public speaking strategies Trust Makes All the Difference! Trusted Coaching, © 2009

Today we are meeting to …

Build a team

Strengthen leadership skills

Share time management tools

Practice and refine public speaking strategies

Norms for TRUST T rust yourself . R esonate with the conversation. U nderstand different perspectives. S et your mind on the possibilities . T ransform yourself. Trust Makes All the Difference! Trusted Coaching, © 2009

Leadership Training Trust Makes All the Difference! Trusted Coaching, © 2009 “ Leadership is the ability to obtain followers.” - James C. Georges (quoted in Maxwell)

Leadership Training Trust Makes All the Difference! Trusted Coaching, © 2009 “ If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” - Jack Welch

Leadership Training Trust Makes All the Difference! Trusted Coaching, © 2009 “ There's a myth that all you need to do is outline your vision and prove it's right—then, quite suddenly, people will line up and support you. In fact, the opposite is true. Remarkable visions and genuine insight are always met with resistance.” - Seth Godin

Leadership Training Trust Makes All the Difference! Trusted Coaching, © 2009 lead (v.) "to guide," O.E. lædan "cause to go with one, lead.”

Leadership Training Trust Makes All the Difference! Trusted Coaching, © 2009 The Tools of Leadership active listening questioning strategies (see handout) clearly identifying goals determining data to be collected setting standards for “success” reflecting on efforts and results

The Tools of Leadership

active listening

questioning strategies (see handout)

clearly identifying goals

determining data to be collected

setting standards for “success”

reflecting on efforts and results

Leadership Training Trust Makes All the Difference! Trusted Coaching, © 2009 Nonverbal Communication Eye contact Body Language Nonverbal signals

Leadership Training Trust Makes All the Difference! Trusted Coaching, © 2009 Public Speaking Guides Ethos – the _____ Pathos – the _____ Logos – the _____

Leadership Training Trust Makes All the Difference! Trusted Coaching, © 2009 Public Speaking Guides Ethos – three ways 1- 2- 3-

Leadership Training Trust Makes All the Difference! Trusted Coaching, © 2009 Public Speaking Guides Pathos – three ways 1- 2- 3-

Leadership Training Trust Makes All the Difference! Trusted Coaching, © 2009 Public Speaking Guides Logos – three ways 1- 2- 3-

Leadership Training Trust Makes All the Difference! Trusted Coaching, © 2009 Can you identify leadership? Leaders…. Listen or talk? Paraphrase or quote? Name or ignore emotions?

Can you identify leadership? Leaders….

Listen or talk?

Paraphrase or quote?

Name or ignore emotions?

Leadership Training Trust Makes All the Difference! Trusted Coaching, © 2009 Can you identify leadership behavior? Leaders…. Deploy emotional intelligence (EI or EQ) Notice emotions – Read nonverbal signals, as well as verbal Acknowledge emotions “ I see you’re feeling upset/curious/discouraged/motivated…” Purposefully address emotions “ Given that you’re feeling….how can we…”

Can you identify leadership behavior? Leaders….

Deploy emotional intelligence (EI or EQ)

Notice emotions –

Read nonverbal signals, as well as verbal

Acknowledge emotions

“ I see you’re feeling upset/curious/discouraged/motivated…”

Purposefully address emotions

“ Given that you’re feeling….how can we…”

Leadership Training Trust Makes All the Difference! Trusted Coaching, © 2009 Can you identify leadership behavior? Leaders... Ask questions or make statements? Develop relationships or maintain distance?

Can you identify leadership behavior? Leaders...

Ask questions or make statements?

Develop relationships or maintain distance?

Leadership Training Trust Makes All the Difference! Trusted Coaching, © 2009 Can you identify leadership behavior? Leaders…. Use open-ended questions to explore challenges, spark imaginations, to find possibilities, to solve problems: “ What would…” “ How might…” Develop relationship skills: Identify how people like to be greeted, recognized, validated, informed, corrected

Can you identify leadership behavior? Leaders….

Use open-ended questions to explore challenges, spark imaginations, to find possibilities, to solve problems:

“ What would…”

“ How might…”

Develop relationship skills:

Identify how people like to be greeted, recognized, validated, informed, corrected

Leadership Training Trust Makes All the Difference! Trusted Coaching, © 2009 Can you identify leadership behavior? Leaders…. Affirm strengths or praise people? Organize success or deconstruct failure? Plan or react?

Can you identify leadership behavior? Leaders….

Affirm strengths or praise people?

Organize success or deconstruct failure?

Plan or react?

Leadership Training Trust Makes All the Difference! Trusted Coaching, © 2009 Can you identify leadership behavior? Leaders…. Affirm strengths you see in others regularly Compliments vs. Positive reinforcement vs. Positive, proactive, possibility- and results-oriented assessment Name their strengths Explicitly connect strengths with results

Can you identify leadership behavior? Leaders….

Affirm strengths you see in others regularly

Compliments vs.

Positive reinforcement vs.

Positive, proactive, possibility- and

results-oriented assessment

Name their strengths

Explicitly connect strengths with

results

Leadership Training Trust Makes All the Difference! Trusted Coaching, © 2009 This (practicing positive, proactive, and possibility- and results- oriented assessment) is a secret of managing yourself. Paraphrasing Peter Drucker, the author of The Effective Executive : Knowing your strengths (and their results), use them to contribute to your organization far past the boundaries of your job description.

This (practicing positive, proactive, and possibility- and results-

oriented assessment) is a secret of managing yourself.

Paraphrasing Peter Drucker, the author of The Effective Executive :

Knowing your strengths (and their results),

use them to contribute to your organization

far past the boundaries of your job description.

Leadership Training Trust Makes All the Difference! Trusted Coaching, © 2009 Ideas to build teams and consensus Publicly seek input on agendas Encourage open dialogue Respect time limits Use visual note-taking Debrief to close every meeting (and after every meeting) Emphasize, iterate and reiterate team goals Acknowledge individual action, effort, and responsibility

Ideas to build teams and consensus

Publicly seek input on agendas

Encourage open dialogue

Respect time limits

Use visual note-taking

Debrief to close every meeting (and after every meeting)

Emphasize, iterate and reiterate team goals

Acknowledge individual action, effort, and responsibility

Leadership Training Trust Makes All the Difference! Trusted Coaching, © 2009 Top 10 Time Management Ideas 1- 6- 2- 7- 3- 8- 4- 9- 5- 10-

Leadership Training Trust Makes All the Difference! Trusted Coaching, © 2009 How to Save Time and Effort in Leading Others If I want to use the most efficient interaction in leadership, I need to listen for whether the situation calls for a directive approach, a collaborative approach, or a facilitative approach. Listen for signals “ I don’t know what to do.” “ Could you help me?” “ What do you think about me doing…”

How to Save Time and Effort in Leading Others

If I want to use the most efficient interaction in leadership, I need to listen for whether the situation calls for a directive approach, a collaborative approach, or a facilitative approach.

Listen for signals

“ I don’t know what to do.”

“ Could you help me?”

“ What do you think about me doing…”

Leadership Training Trust Makes All the Difference! Trusted Coaching, © 2009 A new tool to save you time and effort in leading others D-C-F continuum Directive Collaborative Facilitative Directive Collaborative Facilitative What You Hear “ I don’t know what to do” Could you help me…” “ I’m going to …” How You Respond “ You need to do (x).” “ What outcome do we want?” “ How can I help?”

A new tool to save you time and effort in leading others

D-C-F continuum

Directive Collaborative Facilitative

Facilitative

How You Respond

Leadership Training Trust Makes All the Difference! Trusted Coaching, © 2009 A new tool to save you time and effort in leading others Beware of “What do you think?” Why? “What do you think”? is historically a tricky question. Sometimes people are seeking approval for what they just said. Sometimes people want to assess if you are truly “the expert.” Sometimes people are stalling. Sometimes people are deferring to you simply because you are above them in the social hierarchy. If you don’t know the motive behind “What do you think?” – get more information!!! Perhaps you could respond with: “ I’m more interested to know what you’re thinking right now. Tell me more.”

A new tool to save you time and effort in leading others

Beware of “What do you think?” Why? “What do you think”? is historically a tricky question.

Sometimes people are seeking approval for what they just said.

Sometimes people want to assess if you are truly “the expert.”

Sometimes people are stalling.

Sometimes people are deferring to you simply because you are above them in the social hierarchy.

If you don’t know the motive behind “What do you think?” – get more information!!! Perhaps you could respond with:

“ I’m more interested to know what you’re thinking right now.

Tell me more.”

Closure Evaluations on today’s session. Other announcements. THANK YOU!!! Trust Makes All the Difference! Trusted Coaching, © 2009

Evaluations on today’s session.

Other announcements.

THANK YOU!!!