Every passenger a vip

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  • 1. 16 December 2010
    AVIATION MANAGEMENT CONFERENCE 2010
    Every passenger a V.I.P.
    YassineAtmani, Esther Lap, Miranda Piekema, Sven Portengen and Nargis Zamaray
  • 2.
  • 3. The big issue
    AVIATION MANAGEMENT CONFERENCE 2010
    3
    Millennials
    Package process
    The power of social media
    Technology
    Future passenger process
    The big question
  • 4. Millennials
    AVIATION MANAGEMENT CONFERENCE 2010
    Generation Y
    Born between 1980-2000
    Largest generation in the U.S.A.
    96% has social networking account
    70% contstantly online
    Texting +566%
    4
    Millennials
    Package process
    The power of social media
    Technology
    Future passenger process
    The big question
  • 5. Millennials
    AVIATION MANAGEMENT CONFERENCE 2010
    5
    Millennials
    Package process
    The power of social media
    Technology
    Future passenger process
    The big question
  • 6. Packageprocess
    AVIATION MANAGEMENT CONFERENCE 2010
    Integrator
    6
    Millennials
    Package process
    The power of social media
    Technology
    Future passenger process
    The big question
  • 7. Packageprocess
    AVIATION MANAGEMENT CONFERENCE 2010
    What can be learned from the package process?
    Integrators
    Choose type of handling for every package
    Track and trace every package 24/7
    Every package is handled as a V.I.P.
    7
    Millennials
    Package process
    The power of social media
    Technology
    Future passenger process
    The big question
  • 8. Package process
    AVIATION MANAGEMENT CONFERENCE 2010
    8
    Millennials
    Package process
    The power of social media
    Technology
    Future passenger process
    The big question
  • 9. The power of social media
    AVIATION MANAGEMENT CONFERENCE 2010
    Campaign Donor
    9,5 million Hyves accounts showed this message:
    Millennials
    Package process
    The power of social media
    Technology
    Future passenger process
    The big question
    9
  • 10. The power of social media
    AVIATION MANAGEMENT CONFERENCE 2010
    Youp van ‘t Hek, Twitter
    Youpvan’tHek damages
    reputation of T-mobile
    10
    Millennials
    Package process
    The power of social media
    Technology
    Future passenger process
    The big question
  • 11. The power of social media
    AVIATION MANAGEMENT CONFERENCE 2010
    11
    Customerswhoformgroups
    Millennials
    Package process
    The power of social media
    Technology
    Future passenger process
    The big question
  • 12. The power of social media
    AVIATION MANAGEMENT CONFERENCE 2010
    12
    Millennials
    Package process
    The power of social media
    Technology
    Future passenger process
    The big question
  • 13. The power of social media
    AVIATION MANAGEMENT CONFERENCE 2010
    Role of social media in the aviationindustry
    Access duringwhole travel process
    Engagewithcompany
    Complainaboutproducts/services
    Formgroups
    13
    Millennials
    Package process
    The power of social media
    Technology
    Future passenger process
    The big question
  • 14. Technology
    AVIATION MANAGEMENT CONFERENCE 2010
    Smartphone
    Internet accessibility
    Traceable with Bluetooth/GPS
    173,8 million sold in USA in 2009
    14
    Millennials
    Package process
    The power of social media
    Technology
    Future passenger process
    The big question
  • 15. Technology
    AVIATION MANAGEMENT CONFERENCE 2010
    15
    Apps for all kind of information
    Millennials
    Package process
    The power of social media
    Technology
    Future passenger process
    The big question
  • 16. Future passenger process
    AVIATION MANAGEMENT CONFERENCE 2010
    16
    Millennials
    Package process
    The power of social media
    Technology
    Future passenger process
    The big question
  • 17. Future passenger process
    AVIATION MANAGEMENT CONFERENCE 2010
    Booking information
    17
    Millennials
    Package process
    The power of social media
    Technology
    Future passenger process
    The big question
  • 18. Future passenger process
    AVIATION MANAGEMENT CONFERENCE 2010
    Booking
    18
    Millennials
    Package process
    The power of social media
    Technology
    Future passenger process
    The big question
  • 19. Future passenger process
    AVIATION MANAGEMENT CONFERENCE 2010
    To the airport
    19
    Millennials
    Package process
    The power of social media
    Technology
    Future passenger process
    The big question
  • 20. Future passenger process
    AVIATION MANAGEMENT CONFERENCE 2010
    At the airport
    20
    Millennials
    Package process
    The power of social media
    Technology
    Future passenger process
    The big question
  • 21. Future passenger process
    AVIATION MANAGEMENT CONFERENCE 2010
    Family modus
    Business modus
    Leisure modus
    Fast Travel modus
    Shop modus
    21
    Millennials
    Package process
    The power of social media
    Technology
    Future passenger process
    The big question
  • 22. Future passenger process
    AVIATION MANAGEMENT CONFERENCE 2010
    During the flight
    22
    Millennials
    Package process
    The power of social media
    Technology
    Future passenger process
    The big question
  • 23. Future passenger process
    AVIATION MANAGEMENT CONFERENCE 2010
    After the flight
    23
    Millennials
    Package process
    The power of social media
    Technology
    Future passenger process
    The big question
  • 24. Future passenger process
    AVIATION MANAGEMENT CONFERENCE 2010
    24
    Every passenger a V.I.P.
    Passengers can share experiences publicly
    Technological developments make information more active instead of passive
    Every passenger canbetracked and treatedindividually
    Millennials
    Package process
    The power of social media
    Technology
    Future passenger process
    The big question
  • 25. Whowilltake care of the V.I.P.’s?
    AVIATION MANAGEMENT CONFERENCE 2010
    25
    Millennials
    Package process
    The power of social media
    Technology
    Future passenger process
    The big question
  • 26. AVIATION MANAGEMENT CONFERENCE 2010