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Stakeholders Management with Greater China Perspective, by David Kuo at SPMI Regional Symposium 2010
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Stakeholders Management with Greater China Perspective, by David Kuo at SPMI Regional Symposium 2010

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** slide presented by David Kuo at Singapore for PMI Regional Symposium 2010 ** ...

** slide presented by David Kuo at Singapore for PMI Regional Symposium 2010 **
If you would like to request a PDF copy, please kindly write to david_kuo@wizxpand.com

## Synopsis of paper ##
Are you doing business and managing project in Greater China region?
Stakeholder management is definitely one of key area of focus in order to succeed in management of projects. This presentation presents key challenges, area of attention and as well tips when managing projects specifically in region of Greater China, based on presenter’s experience and case studies.

## Learning Objective ##
The presentation will present the best/expected practice of stakeholder management while presenting the common challenges of managing stakeholder in Greater China region with actual examples. Moreover, the presentation will share tips that have been proven and successful in overcoming the challenges.

Learning Objective
• Review the standard stakeholder management process outlined by PMBOK®
• Identify the common challenges and outlined the gap between the best practice and actual practice in Greater China
• Present actual cases and tactic used in overcome the challenges



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  • 1. Stakeholder Management:with focus and case studies in Greater China Area.
    Brought to you by:
    David Kuo, PMP
    2010/10/21 1:30 – 2:30 PM
  • 2. eXpanding your Wizdom without boundries Page 2
    Contact Info
    • Name: David Kuo
    • 3. Email: david_kuo@wizxpand.com
    • 4. Cell: +886-952509872
    • 5. MSN: davekuo@msn.com
    • 6. Skype: davekuo0305
    • 7. LinkedIn: http://tw.linkedin.com/in/davekuo
    • 8. Facebook: http://www.facebook.com/davidkuo
    • 9. Slideshare: http://www.slideshare.net/wizxpand
    • 10. Home Town: Taipei, Taiwan / Montreal, Canada
    PMP® Certification Instructor
    Corporate
    Trainer
    SCM Solution Consultant
  • 11. SPMI Regional Symposium 2010
    3
    Thank You For Your Support & Participation
  • 12. Disclaimer
    The views, opinions, positions or strategies expressed in this presentation are the views of the speaker and do not necessarily reflect the views or policies of Project Management Institute Singapore Chapter (SPMI). SPMI does not guarantee the accuracy of the data included in this presentation and accepts no responsibility for any consequence of their use. Terminology used may not necessarily be consistent with PMI official terms.
    SPMI makes no representations as to accuracy, completeness, currency, suitability, or validity of any information of this presentation, and will not be liable for any errors, omissions, or delays in this information or any losses, injuries, or damages arising from its display or use.
    SPMI Regional Symposium 2010
    4
  • 13. eXpanding your Wizdom without boundries Page 5
    Agenda
    • Stakeholder Management Overview
    • 14. Key Concept and Steps
    • 15. Challenges in Greater China with Case Study
    • 16. Tips & Best Practice
  • SPMI Regional Symposium 2010
    6
    Before we start ….
    Quick Survey
    List out stakeholders
    Develop strategy
    Know PMBOK® adds “identify stakeholders” as one of new processes
  • 17. SPMI Regional Symposium 2010
    7
    Section #1: Stakeholder
    Management
  • 18. SPMI Regional Symposium 2010
    8
    Definition – Stakeholder Management
    To coordinate, analyze, fulfill and control the need of stakeholders with proactive communication
  • 19. SPMI Regional Symposium 2010
    9
    Who are the stakeholders in projects?
    Anyone and any organization
    positively or negatively affects the project
  • 20. eXpanding your Wizdom without boundries Page 10
    Million Dollar Question ….
    What is the big deal
  • 21. eXpanding your Wizdom without boundries Page 11
    Million Dollar Question ….
    Managing Stakeholder
    Drives
    Project Success
  • 22. eXpanding your Wizdom without boundries Page 12
    Typical Challenges Faced in Project
    • No standard SOP
    • 23. Requirement Collection and Scope Management
    • 24. Known unknown risk
    • 25. Unknown unknown risk
    • 26. Uncertainties
    • 27. Required Tasks
    • 28. Required Resource
    • 29. Duration & Cost Estimation
  • eXpanding your Wizdom without boundries Page 13
    Why are stakeholders important?
  • 30. SPMI Regional Symposium 2010
    14
    Section #2: Key Concept &
    Steps
  • 31. eXpanding your Wizdom without boundries Page 15
    Question: What ‘s the focus?
    Control People
    Managing Need
    Of People
    • Identify Preference
    • 36. Identify Influence
    • 37. Identify Risk Tolerance
  • Identify
    Analyze
    Focus
    SPMI Regional Symposium 2010
    16
    3 Simple Steps
  • 38. eXpanding your Wizdom without boundries Page 17
    Step #1: Identify
    > Who are Positive and Negative
    PMBOK® 4th edition, page 248
  • 43. eXpanding your Wizdom without boundries Page 18
    Step #2: Analyze > Influence & Impact Grid
    Level of involvement
    High Influence
    Work Closely
    Manage Closely
    Negative
    Impact
    Positive
    Impact
    Keep Inform
    Monitor / Gain support
    Ability to change
    Low Influence
  • 44. Step #3: Focus
    1
    Identify Expert & Functional Manager
    • Help with feasibility and justification
    Requirement Collection
    • All stakeholders
    • 45. All kinds of requirement
    2
    3
    Get Buy-In
    • WBS
    • 46. Estimation for Resource, Duration, Cost
    • 47. Risk Planning
    • 48. Communication Plan
    eXpanding your Wizdom without boundries Page 19
  • 49. SPMI Regional Symposium 2010
    20
    Section #3: Challenges in
    Greater China
  • 50. Unclear understanding of role key stakeholders’ role
    Unclear understanding of project management’s value
    PM’s hesitancy
    eXpanding your Wizdom without boundries Page 21
    Challenges in Greater China
  • 51. Relationship between PM and Sponsor
    What should sponsor do?
    What should PM do?
    PM believes needs to be “super man/super woman
    What PM is doing
    What PM should really do?
    SPMI Regional Symposium 2010
    22
    Challenges #1: Unclear Understanding of Role
  • 52. SPMI Regional Symposium 2010
    23
    Challenges #2: Value of Project Management
    PM = Coordinator
    “not a profession”
    1
    PM training
    “certification or tool focus”
    2
    3
    Organization structure and appraisal not supporting
  • 53. SPMI Regional Symposium 2010
    24
    Challenges #3: PM’s Hesitancy
    1
    Wish to challenges, have vision, but follow status-quo
    Fully aware the career potential of PM, but not sure ..(don’t see $$$ yet)
    2
    Shift from “giant / superman” to team working with buy-in
    3
  • 54. SPMI Regional Symposium 2010
    25
    Case Study: Survey with 100+ Professional
    Never
    I will help to conduct project "feasibility and justification study" with project sponsor before project kick-off.
    7%
    3
    15%
    I consult with key stakeholders and project expert on estimation of time and cost.
    2
    5%
    I will ensure all stakeholder received updated information
    4
    3%
    I communicate frequently with project sponsor, customer and key stakeholders on project progress and issues
    5
    16%
    1
    I will invite project sponsor/customer to assist me to encourage project team.
  • 55. SPMI Regional Symposium 2010
    26
    Case Study: Survey with 100+ Professional
    Always
    I will help to conduct project "feasibility and justification study" with project sponsor before project kick-off.
    26%
    2
    16%
    I consult with key stakeholders and project expert on estimation of time and cost.
    4
    28%
    I will ensure all stakeholder received updated information
    1
    19%
    I communicate frequently with project sponsor, customer and key stakeholders on project progress and issues
    3
    5%
    5
    I will invite project sponsor/customer to assist me to encourage project team.
  • 56. SPMI Regional Symposium 2010
    27
    Real Project
    1
    Shanghai High Tech, HK Listed
    > Frequent change of sponsors and top management
     Re-kick Off
    Shanghai High Tech, HK Listed
    > No / Little involvement of stakeholders.
     Technical go-live, but not business live
    2
    Taipei High Tech, Taiwan Listed
    > No participation of periodic meeting
     Lack of buy-in and support for change management
    3
    Hsinchu High Tech, Taiwan Listed
    > Little communication between PM and Sponsor
     Scope control and little support from functional manager
    4
  • 57. SPMI Regional Symposium 2010
    28
    Section #4: Best Practice
  • 58. Be proactive and take charge
    Propose plan instead of problem
    Acquire critical management concept – work smart
    Don’t fight against environment
    Manage need of stakeholder need instead control people
    eXpanding your Wizdom without boundries Page 29
    Suggestion for Professional
  • 59. SPMI Regional Symposium 2010
    30
    Tip
    Pre-meeting
    Save Face
    Be persistence with project constraint
    Build Interpersonal trust at social context
    Respect organization structure
    Fun, learning & success
    Walk Away
  • 60. eXpanding your Wizdom without boundries Page 31
    Contact Info
    • Name: David Kuo
    • 61. Email: david_kuo@wizxpand.com
    • 62. Cell: +886-952509872
    • 63. MSN: davekuo@msn.com
    • 64. Skype: davekuo0305
    • 65. LinkedIn: http://tw.linkedin.com/in/davekuo
    • 66. Facebook: http://www.facebook.com/davidkuo
    • 67. Home Town: Taipei, Taiwan / Montreal, Canada
    PMP® Certification Instructor
    Corporate
    Trainer
    SCM Solution Consultant
  • 68. Thank you for your support
    … and your participations.