Stakeholder Management:with focus and case studies in Greater China Area. <br />Brought to you by:<br />David Kuo, PMP<br ...
eXpanding your Wizdom without boundries                               Page 2<br />Contact Info<br /><ul><li>Name: David Kuo
Email: david_kuo@wizxpand.com
Cell: +886-952509872
MSN: davekuo@msn.com
Skype: davekuo0305
LinkedIn: http://tw.linkedin.com/in/davekuo
Facebook: http://www.facebook.com/davidkuo
Slideshare: http://www.slideshare.net/wizxpand
Home Town: Taipei, Taiwan / Montreal, Canada</li></ul>PMP® Certification Instructor<br />Corporate<br />Trainer<br />SCM S...
SPMI Regional Symposium 2010<br />3<br />Thank You For Your Support & Participation<br />
Disclaimer<br />The views, opinions, positions or strategies expressed in this presentation are the views of the speaker a...
eXpanding your Wizdom without boundries                               Page 5<br />Agenda<br /><ul><li> Stakeholder Managem...
Key Concept and Steps
Challenges in Greater China with Case Study
Tips & Best Practice</li></li></ul><li>SPMI Regional Symposium 2010<br />6<br />Before we start …. <br />Quick Survey<br /...
SPMI Regional Symposium 2010<br />7<br />Section #1: Stakeholder <br />                  Management<br />
SPMI Regional Symposium 2010<br />8<br />Definition – Stakeholder Management  <br />To coordinate, analyze, fulfill and co...
SPMI Regional Symposium 2010<br />9<br />Who are the stakeholders in projects? <br />Anyone and any organization<br />posi...
eXpanding your Wizdom without boundries                               Page 10<br />Million Dollar Question …. <br />What i...
eXpanding your Wizdom without boundries                               Page 11<br />Million Dollar Question …. <br />Managi...
eXpanding your Wizdom without boundries                               Page 12<br />Typical Challenges Faced in Project<br ...
Requirement Collection and Scope Management
Known unknown risk
Unknown unknown risk
Uncertainties
Required Tasks
Required Resource
Duration & Cost Estimation</li></li></ul><li>eXpanding your Wizdom without boundries                               Page 13...
SPMI Regional Symposium 2010<br />14<br />Section #2: Key Concept & <br />                  Steps<br />
eXpanding your Wizdom without boundries                               Page 15<br />Question: What ‘s the focus?<br />Contr...
Cost Spent
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Stakeholders Management with Greater China Perspective, by David Kuo at SPMI Regional Symposium 2010

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** slide presented by David Kuo at Singapore for PMI Regional Symposium 2010 **
If you would like to request a PDF copy, please kindly write to david_kuo@wizxpand.com

## Synopsis of paper ##
Are you doing business and managing project in Greater China region?
Stakeholder management is definitely one of key area of focus in order to succeed in management of projects. This presentation presents key challenges, area of attention and as well tips when managing projects specifically in region of Greater China, based on presenter’s experience and case studies.

## Learning Objective ##
The presentation will present the best/expected practice of stakeholder management while presenting the common challenges of managing stakeholder in Greater China region with actual examples. Moreover, the presentation will share tips that have been proven and successful in overcoming the challenges.

Learning Objective
• Review the standard stakeholder management process outlined by PMBOK®
• Identify the common challenges and outlined the gap between the best practice and actual practice in Greater China
• Present actual cases and tactic used in overcome the challenges



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Transcript of "Stakeholders Management with Greater China Perspective, by David Kuo at SPMI Regional Symposium 2010"

  1. 1. Stakeholder Management:with focus and case studies in Greater China Area. <br />Brought to you by:<br />David Kuo, PMP<br />2010/10/21 1:30 – 2:30 PM<br />
  2. 2. eXpanding your Wizdom without boundries Page 2<br />Contact Info<br /><ul><li>Name: David Kuo
  3. 3. Email: david_kuo@wizxpand.com
  4. 4. Cell: +886-952509872
  5. 5. MSN: davekuo@msn.com
  6. 6. Skype: davekuo0305
  7. 7. LinkedIn: http://tw.linkedin.com/in/davekuo
  8. 8. Facebook: http://www.facebook.com/davidkuo
  9. 9. Slideshare: http://www.slideshare.net/wizxpand
  10. 10. Home Town: Taipei, Taiwan / Montreal, Canada</li></ul>PMP® Certification Instructor<br />Corporate<br />Trainer<br />SCM Solution Consultant<br />
  11. 11. SPMI Regional Symposium 2010<br />3<br />Thank You For Your Support & Participation<br />
  12. 12. Disclaimer<br />The views, opinions, positions or strategies expressed in this presentation are the views of the speaker and do not necessarily reflect the views or policies of Project Management Institute Singapore Chapter (SPMI). SPMI does not guarantee the accuracy of the data included in this presentation and accepts no responsibility for any consequence of their use. Terminology used may not necessarily be consistent with PMI official terms.<br />SPMI makes no representations as to accuracy, completeness, currency, suitability, or validity of any information of this presentation, and will not be liable for any errors, omissions, or delays in this information or any losses, injuries, or damages arising from its display or use.<br />SPMI Regional Symposium 2010<br />4<br />
  13. 13. eXpanding your Wizdom without boundries Page 5<br />Agenda<br /><ul><li> Stakeholder Management Overview
  14. 14. Key Concept and Steps
  15. 15. Challenges in Greater China with Case Study
  16. 16. Tips & Best Practice</li></li></ul><li>SPMI Regional Symposium 2010<br />6<br />Before we start …. <br />Quick Survey<br />List out stakeholders <br />Develop strategy<br />Know PMBOK® adds “identify stakeholders” as one of new processes<br />
  17. 17. SPMI Regional Symposium 2010<br />7<br />Section #1: Stakeholder <br /> Management<br />
  18. 18. SPMI Regional Symposium 2010<br />8<br />Definition – Stakeholder Management <br />To coordinate, analyze, fulfill and control the need of stakeholders with proactive communication<br />
  19. 19. SPMI Regional Symposium 2010<br />9<br />Who are the stakeholders in projects? <br />Anyone and any organization<br />positively or negatively affects the project<br />
  20. 20. eXpanding your Wizdom without boundries Page 10<br />Million Dollar Question …. <br />What is the big deal <br />
  21. 21. eXpanding your Wizdom without boundries Page 11<br />Million Dollar Question …. <br />Managing Stakeholder<br />Drives<br /> Project Success<br />
  22. 22. eXpanding your Wizdom without boundries Page 12<br />Typical Challenges Faced in Project<br /><ul><li>No standard SOP
  23. 23. Requirement Collection and Scope Management
  24. 24. Known unknown risk
  25. 25. Unknown unknown risk
  26. 26. Uncertainties
  27. 27. Required Tasks
  28. 28. Required Resource
  29. 29. Duration & Cost Estimation</li></li></ul><li>eXpanding your Wizdom without boundries Page 13<br />Why are stakeholders important? <br />
  30. 30. SPMI Regional Symposium 2010<br />14<br />Section #2: Key Concept & <br /> Steps<br />
  31. 31. eXpanding your Wizdom without boundries Page 15<br />Question: What ‘s the focus?<br />Control People<br /><ul><li>Work Progress
  32. 32. Cost Spent
  33. 33. Behavior
  34. 34. Team Player
  35. 35. Attitude</li></ul>Managing Need<br />Of People<br /><ul><li>Identify Preference
  36. 36. Identify Influence
  37. 37. Identify Risk Tolerance</li></li></ul><li>Identify <br />Analyze<br />Focus<br />SPMI Regional Symposium 2010<br />16<br />3 Simple Steps<br />
  38. 38. eXpanding your Wizdom without boundries Page 17<br />Step #1: Identify <br />> Who are Positive and Negative<br /><ul><li>Roles
  39. 39. Departments
  40. 40. Interests,
  41. 41. knowledge levels,
  42. 42. Expectations influence level</li></ul>PMBOK® 4th edition, page 248<br />
  43. 43. eXpanding your Wizdom without boundries Page 18<br />Step #2: Analyze > Influence & Impact Grid <br />Level of involvement<br />High Influence<br />Work Closely <br />Manage Closely<br />Negative <br />Impact<br />Positive <br />Impact<br />Keep Inform<br />Monitor / Gain support <br />Ability to change<br />Low Influence<br />
  44. 44. Step #3: Focus <br />1<br />Identify Expert & Functional Manager<br /><ul><li>Help with feasibility and justification</li></ul>Requirement Collection<br /><ul><li>All stakeholders
  45. 45. All kinds of requirement</li></ul>2<br />3<br />Get Buy-In<br /><ul><li>WBS
  46. 46. Estimation for Resource, Duration, Cost
  47. 47. Risk Planning
  48. 48. Communication Plan</li></ul>eXpanding your Wizdom without boundries Page 19<br />
  49. 49. SPMI Regional Symposium 2010<br />20<br />Section #3: Challenges in <br /> Greater China<br />
  50. 50. Unclear understanding of role key stakeholders’ role<br />Unclear understanding of project management’s value<br />PM’s hesitancy<br />eXpanding your Wizdom without boundries Page 21<br />Challenges in Greater China<br />
  51. 51. Relationship between PM and Sponsor<br />What should sponsor do?<br />What should PM do?<br />PM believes needs to be “super man/super woman<br />What PM is doing<br />What PM should really do?<br />SPMI Regional Symposium 2010<br />22<br />Challenges #1: Unclear Understanding of Role<br />
  52. 52. SPMI Regional Symposium 2010<br />23<br />Challenges #2: Value of Project Management<br />PM = Coordinator<br />“not a profession”<br /> 1<br />PM training<br />“certification or tool focus”<br /> 2<br /> 3<br />Organization structure and appraisal not supporting<br />
  53. 53. SPMI Regional Symposium 2010<br />24<br />Challenges #3: PM’s Hesitancy<br /> 1<br />Wish to challenges, have vision, but follow status-quo<br />Fully aware the career potential of PM, but not sure ..(don’t see $$$ yet) <br /> 2<br />Shift from “giant / superman” to team working with buy-in<br /> 3<br />
  54. 54. SPMI Regional Symposium 2010<br />25<br />Case Study: Survey with 100+ Professional <br />Never<br /> I will help to conduct project "feasibility and justification study" with project sponsor before project kick-off. <br />7%<br />3<br />15%<br />I consult with key stakeholders and project expert on estimation of time and cost. <br />2<br />5%<br />I will ensure all stakeholder received updated information<br />4<br />3%<br />I communicate frequently with project sponsor, customer and key stakeholders on project progress and issues<br />5<br />16%<br />1<br />I will invite project sponsor/customer to assist me to encourage project team. <br />
  55. 55. SPMI Regional Symposium 2010<br />26<br />Case Study: Survey with 100+ Professional <br />Always<br /> I will help to conduct project "feasibility and justification study" with project sponsor before project kick-off. <br />26%<br />2<br />16%<br />I consult with key stakeholders and project expert on estimation of time and cost. <br />4<br />28%<br />I will ensure all stakeholder received updated information<br />1<br />19%<br />I communicate frequently with project sponsor, customer and key stakeholders on project progress and issues<br />3<br />5%<br />5<br />I will invite project sponsor/customer to assist me to encourage project team. <br />
  56. 56. SPMI Regional Symposium 2010<br />27<br />Real Project<br /> 1<br />Shanghai High Tech, HK Listed<br />> Frequent change of sponsors and top management<br /> Re-kick Off <br />Shanghai High Tech, HK Listed<br />> No / Little involvement of stakeholders. <br /> Technical go-live, but not business live <br /> 2<br />Taipei High Tech, Taiwan Listed<br />> No participation of periodic meeting<br /> Lack of buy-in and support for change management<br /> 3<br />Hsinchu High Tech, Taiwan Listed<br />> Little communication between PM and Sponsor<br /> Scope control and little support from functional manager<br /> 4<br />
  57. 57. SPMI Regional Symposium 2010<br />28<br />Section #4: Best Practice<br />
  58. 58. Be proactive and take charge<br />Propose plan instead of problem<br />Acquire critical management concept – work smart<br />Don’t fight against environment<br />Manage need of stakeholder need instead control people<br />eXpanding your Wizdom without boundries Page 29<br />Suggestion for Professional<br />
  59. 59. SPMI Regional Symposium 2010<br />30<br />Tip<br />Pre-meeting<br />Save Face<br />Be persistence with project constraint<br />Build Interpersonal trust at social context <br />Respect organization structure<br />Fun, learning & success<br />Walk Away<br />
  60. 60. eXpanding your Wizdom without boundries Page 31<br />Contact Info<br /><ul><li>Name: David Kuo
  61. 61. Email: david_kuo@wizxpand.com
  62. 62. Cell: +886-952509872
  63. 63. MSN: davekuo@msn.com
  64. 64. Skype: davekuo0305
  65. 65. LinkedIn: http://tw.linkedin.com/in/davekuo
  66. 66. Facebook: http://www.facebook.com/davidkuo
  67. 67. Home Town: Taipei, Taiwan / Montreal, Canada</li></ul>PMP® Certification Instructor<br />Corporate<br />Trainer<br />SCM Solution Consultant<br />
  68. 68. Thank you for your support<br />… and your participations.<br />

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