SHI International Corp




Innovative Solutions. World Class Support.
SHI: Who We Are
 Since 1989, SHI has transformed itself from a $1 million reseller into a nearly $4 billion global provide...
The Leader in Software Licensing
When it comes to implementing and managing software licensing solutions,
nobody does it b...
Hardware Procurement and Deployment
SHI provides expert consultation to help customers select, acquire,
configure and inst...
Professional Services Organization
A properly-aligned IT organization puts ALL its players in a position to succeed. From ...
E-Commerce and Procurement Integration
SHI is an undisputed leader in e-commerce tools and technology. For over a decade, ...
SHI: Offices, Distribution and Coverage




SHI Headquarters               United Kingdom                    Regional U.S....
888-764-8888 • shi.com
09/10 E/C
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Shi Capabilities Pdf

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Shi Capabilities Pdf

  1. 1. SHI International Corp Innovative Solutions. World Class Support.
  2. 2. SHI: Who We Are Since 1989, SHI has transformed itself from a $1 million reseller into a nearly $4 billion global provider of Information Technology products and services. Dynamic, scalable, innovative solutions delivered with world-class customer support have made SHI the complete IT solution provider it is today. Our dramatic growth is completely organic and our customers remain SHI’s most loyal and ardent supporters. SHI has averaged a customer-retention rate of over 99% - the highest in the industry - because we combine: A history of growth Global Reach with Local Presence and Support Although our World Headquarters is in Central N.J., $3,800,000,000 SHI’s Account Executives support their clients $3,600,000,000 locally from offices throughout the U.S., Canada, 3,400,000,000 the U.K., France and Hong Kong. SHI’s empowered 3,200,000,000 local Account Executives are available to meet 3,000,000,000 face-to-face with your end-users to understand 2,800,000,000 their unique IT requirements and quickly deliver an 2,600,000,000 GAAP Revenue efficient and correct solution. These account teams 2,400,000,000 Imputed Revenue are supported internally by a highly-decorated, 2,200,000,000 highly-trained staff of software volume licensing 2,000,000,000 experts, hardware procurement specialists and IT 1,800,000,000 professional services personnel who make up the 1,600,000,000 industry’s most tenured operations support staff. 1,400,000,000 1,200,000,000 1,000,000,000 Enterprise Experience, Tools and Resources 800,000,000 More Fortune 100 companies have selected SHI as 600,000,000 their primary IT supplier than any other 400,000,000 Value-Added Solution Provider. SHI is uniquely 200,000,000 positioned to share our experience and expertise in 0 best-in-class business practices with regards to IT 1992 1994 1996 1998 2000 2002 2004 2006 2008 2010* product acquisition, deployment, maintenance and *Projected sales and transaction volume supported; audited financials available upon request. support services. High Service Levels AND Significant, Measurable Cost-Savings As a privately-held company with the highest levels of productivity and operational efficiency, SHI is able to pass cost-savings directly to our customers and help them recognize it in a way that has real meaning to their stakeholders. We have maintained the lowest overhead cost structure of any of our competitors through proven tools, methodology and expertise. Industry Leadership: Top Private Info-Tech Companies SHI has been recognized by BusinessWeek as one of the 10 Largest Privately-held Technology Companies in the United States.
  3. 3. The Leader in Software Licensing When it comes to implementing and managing software licensing solutions, nobody does it better than SHI. Our software procurement consulting services and Polaris asset management system make it easy for our customers to choose and manage the license programs that are right for them. SHI is the number one enterprise software advisor to the largest of global enterprises. Our Licensing Department is staffed with manufacturer-dedicated and certified experts who assist our Account Executives in recommending and supporting the volume license programs that most effectively suit your organization’s IT landscape. POLARIS Asset Management Software Licensing The Leader in As SHI’s unique asset-management solution, the Polaris program ensures that the IT assets of your organization are accounted for and optimized at every stage of the product lifecycle. Polaris is a comprehensive solution that combines the following areas and activities:  Software Discovery  License Position  Install Position  Gap Analysis  Web Portal  Hardware Asset Tracking  License Redeployment  Maintenance Management Additional License & Program Management Services  Electronic Software Distribution (ESD) – Software can be immediately delivered where and when it is needed, increasing efficiency and recognizing cost-savings through tax-free electronic delivery (where applicable).  Implementation Services – SHI’s consultants can assist in the planning, design, implementation and/or upgrade of your software applications.  Education, Reporting and Tracking – SHI can provide accurate, up-to- date volume license program information and help you communicate it with the necessary individuals within your organization.
  4. 4. Hardware Procurement and Deployment SHI provides expert consultation to help customers select, acquire, configure and install the hardware and peripherals that deliver the best overall solutions to their organizations. Within our 140,000 square foot state-of-the-art Integration Center we offer any number of value-added services that simplify the hardware procurement and deployment process, including:  Custom Configurations  Inventory Management  Imaging  Asset Tagging and Serial Number Capture  Server Rack and Stack  Pre-Sales Support for Servers, Storage and Networking  Complete Data Center Solutions Expertise Our dedicated sales and special project teams work directly with client personnel to ensure that configurations are done precisely to the customer’s specifications. Whether our customers’ systems are configured by us or pre-configured by the manufacturer, SHI offers on-site system installation and testing as additional services. SHI Integration Center Our static-free, climate-controlled facility houses more than 500 build stations from which we can image and configure up to 2,500 customized systems a day. With a warehouse that can stock up to 15,000 systems at any given time, our skilled technicians can handle both individual configurations and large-scale roll-outs. Keeping Our Customers Satisfied! It is SHI’s policy to meet or exceed our customers’ expectations by ensuring correct, timely and accurate delivery of the products and services we offer. Our ISO 9001:2008 registration guarantees our processes and operations have met the ISO international requirements for quality.
  5. 5. Professional Services Organization A properly-aligned IT organization puts ALL its players in a position to succeed. From assessment and planning through implementation and support, SHI’s Professional Services Organization (PSO) offers a comprehensive portfolio of services that protects and optimizes every piece of your environment. The professionals of SHI’s PSO use documented methodology, tools and proven best practices that have been refined through years of experience supporting the largest and most complex IT environments in the world. From the client through the data center, the strategic practices listed below are how SHI helps customers meet the unique needs of their specific organization. Data Center Strategic Client Services Services Consulting The following practices define Simplify the deployment Senior and VP-level IT how SHI designs, implements and management of your managers can design a and protects your data center computing environment while strategy for improving asset to streamline operations, ensuring increased productivity utilization, addressing risk lower costs and reduce risk and security. management and aligning and complexity. IT infrastructure with  Windows 7 Migration business needs.  Information Security and  Client/Desktop Risk Management  Cloud Strategy and Management Implementation  Infrastructure Design and  Configuration and Implementation  IT Management Imaging Transformation  Management and Professional Services  Virtual Desktop Automation  IT Organization Hardware and Infrastructure Transformation  Operations Optimization  Deployment Planning  Enterprise Architecture Services Strategy  Application Virtualization  IT Lifecycle and Best  Mobility Solutions Practices  Technology Eco-System and Competitive Analysis  Technology Design, Implementation and Support
  6. 6. E-Commerce and Procurement Integration SHI is an undisputed leader in e-commerce tools and technology. For over a decade, we’ve provided innovative technology solutions to help our customers drive down the cost of IT acquisition, lower processing costs and provide superior visibility into their IT spend. No other supplier can match SHI’s ability to customize and integrate our tools with your strategic platforms of procurement, asset management and payment solutions so that they match the way you want to do business. E-Commerce Platforms When it comes to supporting an IT environment, one size DOES NOT fit all. That’s why we offer our customers a choice of two e-commerce platforms – SHI.com and the SHI Procurement System (SHIPS).  SHI.com combines the easy use of a consumer-oriented website with the power and security of a leading B2B platform. Our e-commerce portal provides end-users with a managed catalog that supports the technology decisions and volume purchasing agreements unique to your organization. Users can easily search SHI’s extensive catalog, compare products and make purchasing decisions based on detailed product descriptions, specifications and real-time inventory levels. SHI.com allows you to check the status of pending and shipped orders and can help you track your organization’s usage through asset management tools and reporting.  SHIPS offers larger customers additional customization that can include features such as multilingual support, approval routing, integration to advanced procurement platforms and custom hardware configuration tools. SHIPS also gives you the ability to define the content and the terminology that appears on the page so that it aligns with the way you choose to work. Advanced Integration with your Systems SHI understands that in today’s world, you need your systems to work together. SHI’s tools have been designed from the ground-up to integrate with your other strategic platforms, such as procurement systems, asset management solutions and helpdesk ticketing systems. We support a variety of tools and technologies for integrating our systems with yours, including cXML, OCI, Rosetta Net and EDI. We’ve used these to provide integrations with leading e-procurement platforms, such as Ariba, Oracle, SAP and PeopleSoft, either connecting directly with our customers or working through supplier networks or marketplaces such as the Ariba Supplier Network, Oracle Exchange, Pantellos or SciQuest. We can also integrate to your own locally developed solutions using XML, EDI, text files, email based processes, BizTalk, SAML and more!
  7. 7. SHI: Offices, Distribution and Coverage SHI Headquarters United Kingdom Regional U.S. Offices SHI International Corp. Third Floor  Atlanta, GA 33 Knightsbridge Road 401 Grafton Gate  Boston, MA Piscataway, NJ 08854 Milton Keynes, MK9 1AQ  Chicago, IL United Kingdom Starting July 2011  Dallas, TX 290 Davidson Ave. Somerset, NJ 08873 +44 (0) 1908 300 370  Denver, CO www.uk.shi.com  Houston, TX SHI Corporate Call Center  Indianapolis, IN 1301 South Mo-Pac Expressway France  Kansas City, KS Suite 375 1, Rond-Point Victor Hugo  Los Angeles, CA Austin, TX 78746 92137 Issy-Les-Moulineaux  Minneapolis, MN France SHI Canada, ULC  Nashville, TN Morneau Sobeco Centre 1 +33 1 41 33 94 94  Philadelphia, PA 895 Don Mills Road www.shi.fr Suite 200  Phoenix, AZ Toronto, Ontario Asia Pacific  Reston, VA M3C 1W3 Suite 601, 6/F, New World Tower  San Diego, CA 1-888-235-3871 16-18 Queen’s Road Central,  San Francisco, CA www.shi.ca Central, HK  Seattle, WA Hong Kong Canadian Offices  St. Louis, MO +852 2153-3200  Calgary  Tampa, FL  Edmonton E-Commerce and  Vancouver Integration SHI International Corp • 888-764-8888 • shi.com
  8. 8. 888-764-8888 • shi.com 09/10 E/C

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