SHI International Corp
Innovative Solutions. World Class Support.
SHI: Who We Are
Since 1989, SHI has transformed itself from a $1 million reseller into a nearly $4 billion global provider
of Information Technology products and services. Dynamic, scalable, innovative solutions delivered with
world-class customer support have made SHI the complete IT solution provider it is today. Our dramatic
growth is completely organic and our customers remain SHI’s most loyal and ardent supporters. SHI has
averaged a customer-retention rate of over 99% - the highest in the industry - because we combine:
A history of growth Global Reach with Local Presence and Support
Although our World Headquarters is in Central N.J.,
$3,800,000,000 SHI’s Account Executives support their clients
$3,600,000,000 locally from offices throughout the U.S., Canada,
3,400,000,000 the U.K., France and Hong Kong. SHI’s empowered
3,200,000,000 local Account Executives are available to meet
3,000,000,000 face-to-face with your end-users to understand
2,800,000,000 their unique IT requirements and quickly deliver an
2,600,000,000 GAAP Revenue efficient and correct solution. These account teams
2,400,000,000 Imputed Revenue are supported internally by a highly-decorated,
highly-trained staff of software volume licensing
experts, hardware procurement specialists and IT
professional services personnel who make up the
industry’s most tenured operations support staff.
Enterprise Experience, Tools and Resources
More Fortune 100 companies have selected SHI as
their primary IT supplier than any other
Value-Added Solution Provider. SHI is uniquely
positioned to share our experience and expertise in
best-in-class business practices with regards to IT
1992 1994 1996 1998 2000 2002 2004 2006 2008 2010* product acquisition, deployment, maintenance and
*Projected sales and transaction volume supported; audited ﬁnancials available upon request.
High Service Levels AND Significant, Measurable Cost-Savings
As a privately-held company with the highest levels of productivity and operational efficiency, SHI is able
to pass cost-savings directly to our customers and help them recognize it in a way that has real meaning
to their stakeholders. We have maintained the lowest overhead cost structure of any of our competitors
through proven tools, methodology and expertise.
Industry Leadership: Top Private Info-Tech Companies
SHI has been recognized by BusinessWeek as one of the 10 Largest Privately-held
Technology Companies in the United States.
The Leader in Software Licensing
When it comes to implementing and managing software licensing solutions,
nobody does it better than SHI. Our software procurement consulting services
and Polaris asset management system make it easy for our customers to
choose and manage the license programs that are right for them. SHI is the
number one enterprise software advisor to the largest of global enterprises.
Our Licensing Department is staffed with manufacturer-dedicated and
certified experts who assist our Account Executives in recommending and
supporting the volume license programs that most effectively suit your
organization’s IT landscape.
POLARIS Asset Management
The Leader in
As SHI’s unique asset-management solution, the Polaris
program ensures that the IT assets of your organization are
accounted for and optimized at every stage of the product
lifecycle. Polaris is a comprehensive solution that combines
the following areas and activities:
Software Discovery License Position Install Position
Gap Analysis Web Portal Hardware Asset Tracking
License Redeployment Maintenance Management
Additional License & Program Management Services
Electronic Software Distribution (ESD) – Software can be immediately
delivered where and when it is needed, increasing efficiency and recognizing
cost-savings through tax-free electronic delivery (where applicable).
Implementation Services – SHI’s consultants can assist in the planning,
design, implementation and/or upgrade of your software applications.
Education, Reporting and Tracking – SHI can provide accurate, up-to-
date volume license program information and help you communicate it
with the necessary individuals within your organization.
Hardware Procurement and Deployment
SHI provides expert consultation to help customers select, acquire,
configure and install the hardware and peripherals that deliver the best
overall solutions to their organizations.
Within our 140,000 square foot state-of-the-art Integration Center we
offer any number of value-added services that simplify the hardware
procurement and deployment process, including:
Asset Tagging and Serial Number Capture
Server Rack and Stack
Pre-Sales Support for Servers, Storage and Networking
Complete Data Center Solutions Expertise
Our dedicated sales and special project teams work directly with
client personnel to ensure that configurations are done precisely to the
customer’s specifications. Whether our customers’ systems are configured
by us or pre-configured by the manufacturer, SHI offers on-site system
installation and testing as additional services.
SHI Integration Center
Our static-free, climate-controlled
facility houses more than 500
build stations from which we can
image and configure up to 2,500
customized systems a day. With
a warehouse that can stock up to
15,000 systems at any given time,
our skilled technicians can handle
both individual configurations
and large-scale roll-outs.
Keeping Our Customers Satisfied!
It is SHI’s policy to meet or exceed our customers’
expectations by ensuring correct, timely and
accurate delivery of the products and services we
offer. Our ISO 9001:2008 registration guarantees
our processes and operations have met the ISO
international requirements for quality.
Professional Services Organization
A properly-aligned IT organization puts ALL its players in a position to succeed. From assessment and
planning through implementation and support, SHI’s Professional Services Organization (PSO) offers a
comprehensive portfolio of services that protects and optimizes every piece of your environment.
The professionals of SHI’s PSO use documented methodology, tools and proven best practices that
have been refined through years of experience supporting the largest and most complex IT environments
in the world.
From the client through the data center, the strategic practices listed below are how SHI helps customers
meet the unique needs of their specific organization.
Data Center Strategic
The following practices define Simplify the deployment Senior and VP-level IT
how SHI designs, implements and management of your managers can design a
and protects your data center computing environment while strategy for improving asset
to streamline operations, ensuring increased productivity utilization, addressing risk
lower costs and reduce risk and security. management and aligning
and complexity. IT infrastructure with
Windows 7 Migration business needs.
Information Security and
Risk Management Cloud Strategy and
Infrastructure Design and
Implementation IT Management
Automation IT Organization
IT Lifecycle and Best
Mobility Solutions Practices
and Competitive Analysis
E-Commerce and Procurement Integration
SHI is an undisputed leader in e-commerce tools and technology. For over a decade, we’ve provided innovative
technology solutions to help our customers drive down the cost of IT acquisition, lower processing costs and
provide superior visibility into their IT spend. No other supplier can match SHI’s ability to customize and integrate our
tools with your strategic platforms of procurement, asset management and payment solutions so that they match the
way you want to do business.
When it comes to supporting an IT environment, one size DOES NOT fit all. That’s why we offer our customers a
choice of two e-commerce platforms – SHI.com and the SHI Procurement System (SHIPS).
SHI.com combines the easy use of a consumer-oriented website with the power and security of a leading B2B
platform. Our e-commerce portal provides end-users with a managed catalog that supports the technology
decisions and volume purchasing agreements unique to your organization. Users can easily search SHI’s
extensive catalog, compare products and make purchasing decisions based on detailed product descriptions,
specifications and real-time inventory levels. SHI.com allows you to check the status of pending and shipped
orders and can help you track your organization’s usage through asset management tools and reporting.
SHIPS offers larger customers additional customization that can include features such as multilingual support,
approval routing, integration to advanced procurement platforms and custom hardware configuration tools.
SHIPS also gives you the ability to define the content and the terminology that appears on the page so that it
aligns with the way you choose to work.
Advanced Integration with your Systems
SHI understands that in today’s world, you need your systems to work together.
SHI’s tools have been designed from the ground-up to integrate with your other
strategic platforms, such as procurement systems, asset management solutions
and helpdesk ticketing systems.
We support a variety of tools and technologies for integrating our systems with
yours, including cXML, OCI, Rosetta Net and EDI. We’ve used these to provide
integrations with leading e-procurement platforms, such as Ariba, Oracle, SAP
and PeopleSoft, either connecting directly with our customers or working through
supplier networks or marketplaces such as the Ariba Supplier Network, Oracle
Exchange, Pantellos or SciQuest.
We can also integrate to your own locally developed solutions using XML, EDI, text
files, email based processes, BizTalk, SAML and more!
SHI: Offices, Distribution and Coverage
SHI Headquarters United Kingdom Regional U.S. Offices
SHI International Corp. Third Floor Atlanta, GA
33 Knightsbridge Road 401 Grafton Gate Boston, MA
Piscataway, NJ 08854 Milton Keynes, MK9 1AQ
Starting July 2011 Dallas, TX
290 Davidson Ave.
Somerset, NJ 08873 +44 (0) 1908 300 370 Denver, CO
www.uk.shi.com Houston, TX
SHI Corporate Call Center Indianapolis, IN
1301 South Mo-Pac Expressway France Kansas City, KS
1, Rond-Point Victor Hugo Los Angeles, CA
Austin, TX 78746
SHI Canada, ULC Nashville, TN
Morneau Sobeco Centre 1 +33 1 41 33 94 94
895 Don Mills Road www.shi.fr
Suite 200 Phoenix, AZ
Toronto, Ontario Asia Pacific Reston, VA
Suite 601, 6/F, New World Tower San Diego, CA
16-18 Queen’s Road Central, San Francisco, CA
Central, HK Seattle, WA
Canadian Offices St. Louis, MO
Calgary Tampa, FL
SHI International Corp • 888-764-8888 • shi.com