How to test with children (Polish IA Summit 2012)

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How to test with children - based on a few catastrophes and many (sweet) monsters - our team shared their experience in testing usability and playability with kids 3-12 years old for numerous projects …

How to test with children - based on a few catastrophes and many (sweet) monsters - our team shared their experience in testing usability and playability with kids 3-12 years old for numerous projects (speach at Polish IA Summit 2012)

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  • 1. How to test with children?based on a few catastrophes and many (sweet) monstersIga MościchowskaBarbara Rogoś +48 530 837 629 1 contact@witflow.com
  • 2. WHY TESTING WITH CHILDREN IS DIFFERENT? +48 530 837 629 2 contact@witflow.com
  • 3. Children’s behaviour is extreme +48 530 837 629 3 contact@witflow.com
  • 4. Kids are honest… to the bone +48 530 837 629 4 contact@witflow.com
  • 5. Looks like for babies, too childish. I no longer participate in such webpages, I have time.Too many animations, it stopspointlessly all the time.
  • 6. 7 +48 530 837 629 contact@witflow.comOlder kids are eager to take challenges
  • 7. They cooperate willingly (also with moderator) +48 530 837 629 8 contact@witflow.com
  • 8. HOW TO PREVENT CATASTROPHES? +48 530 837 629 9 contact@witflow.com
  • 9. Make sure the research labis cosy and attractive +48 530 837 629 10 contact@witflow.com
  • 10. Don’t go overboard +48 530 837 629 11 contact@witflow.com
  • 11. Eliminate all the threats +48 530 837 629 12 contact@witflow.com
  • 12. Arrange a waiting room(fairy tales, coloring books (!)) +48 530 837 629 13 contact@witflow.com
  • 13. An example of kid’s creation– a screen from a tested game +48 530 837 629 14 contact@witflow.com
  • 14. Separate siblings, if possible +48 530 837 629 15 contact@witflow.com
  • 15. Choose the children carefullyin terms of experience with computer +48 530 837 629 16 contact@witflow.com
  • 16. Explain the situation and show the lab to the parent +48 530 837 629 17 contact@witflow.com
  • 17. Connect with both the parent and the child +48 530 837 629 18 contact@witflow.com
  • 18. Start with a safe topic(favourite story, game, class etc.) +48 530 837 629 19 contact@witflow.com
  • 19. Sweets for breaking the ice +48 530 837 629 20 contact@witflow.com
  • 20. 21 +48 530 837 629 contact@witflow.comChoose a drink/snack withlittle potential of disaster
  • 21. Before and after – never during the test +48 530 837 629 22 contact@witflow.com
  • 22. Don’t say „test”, „research”, „study” +48 530 837 629 23 contact@witflow.com
  • 23. The maximum time is 1 hour meeting, but aim for 30-40 minutes24 +48 530 837 629 contact@witflow.com
  • 24. Co-discovery learning method 25
  • 25. Co-discovery learning method with parents 26
  • 26. Create a hardly structured scenario… 27http://www.flickr.com/photos/arttue/4478733612
  • 27. 28 +48 530 837 629 contact@witflow.com… and a special tool for measuring satisfaction 
  • 28. Choose your phrases carefully 29http://www.flickr.com/photos/lwr/2405124325
  • 29. Allow an easy help from moderator orresigning the task completely +48 530 837 629 30 contact@witflow.com
  • 30. 31 +48 530 837 629Have some picklocks ready… contact@witflow.com
  • 31. … and a plan B
  • 32. Make sure the chair is matched to the child’s height +48 530 837 629 33 contact@witflow.com
  • 33. 34 +48 530 837 629 contact@witflow.com Ask more questions (about understanding the phrases) edit understood as eliminate
  • 34. If it doesn’t work, focus on observations +48 530 837 629 35 contact@witflow.com
  • 35. Expressive reactions tell you more than words 36
  • 36. Be ready for anycatastrophy, becausekids are unpredictable ;) +48 530 837 629 37 contact@witflow.com
  • 37. ie. traumatic communication problemsand other unexpected twists +48 530 837 629 38 contact@witflow.com
  • 38. Contact the parents a day after the testto get additional feedback +48 530 837 629 39 contact@witflow.com
  • 39. Questions? +48 530 837 629 40Credit by: Simmbarb contact@witflow.com
  • 40. ux & usability studio www.witflow.com im@witflow.com br@witflow.com +48 530 837 629 41 contact@witflow.com