Your SlideShare is downloading. ×
EyeforTravel - Travel Distribution summit Europe 2008
EyeforTravel - Travel Distribution summit Europe 2008
EyeforTravel - Travel Distribution summit Europe 2008
EyeforTravel - Travel Distribution summit Europe 2008
EyeforTravel - Travel Distribution summit Europe 2008
EyeforTravel - Travel Distribution summit Europe 2008
EyeforTravel - Travel Distribution summit Europe 2008
EyeforTravel - Travel Distribution summit Europe 2008
EyeforTravel - Travel Distribution summit Europe 2008
EyeforTravel - Travel Distribution summit Europe 2008
EyeforTravel - Travel Distribution summit Europe 2008
EyeforTravel - Travel Distribution summit Europe 2008
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

EyeforTravel - Travel Distribution summit Europe 2008

768

Published on

the Travel Distribution Summit Europe is the biggest and best …

the Travel Distribution Summit Europe is the biggest and best
venue to source new inventory, fi nd new routes to market and form strategies for future growth.

http://events.eyefortravel.com/tds/?t=slideshare

Published in: Travel, Business
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
768
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
9
Comments
0
Likes
1
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. The world’s biggest meeting place for online travel suppliers and intermediaries Early count Travel Distribution Bird Dis SAVE Summit Europe ‘08 £200 gister b efore If you re h Feb ’08 Fri 29t 20 - 21 May, Business Design Centre, London The event that shapes the future of travel distribution Over 1800 attendees, 80 speakers, 80 exhibitors and much more ATTEND 3 INTER-RELATED HEAR FROM WORLD CLASS SPEAKERS INCLUDING: CONFERENCES FOR ONE PRICE: Dick Porter, 1 Co-founder and Director, STA Travel ONLINE TRAVEL STRATEGIES • Find out how to distribute your travel products in a Blake Chandlee, web 2.0 environment UK Director, Facebook • Increase quality traffic and lift conversions through search, social media and a real understanding of web analytics Tom Klein, Executive Vice President 2 3 • Understand how to make your website as and Group President, Sabre Travel sticky and user-friendly as possible Network/Sabre Airline Solutions REVENUE + = MORE + CRM & Mike Rutter, SALES! Chief Commercial Officer, Flybe & PRICING HIGHER LOYALTY STRATEGIES PROFITS! STRATEGIES Ian McCaig, • Get a thorough analysis of • Find out how to identify CEO, lastminute.com the latest pricing and RM & retain your best customers strategies that will enable you to maximise revenue • Learn how to build a Brian Pratt, comprehensive eCRM VP e-Commerce EMEA, and profits across all your Starwood Hotels & Resorts strategy to create customer distribution channels + loyalty on the web • Find out how ancillary Sinead Finn, Head of Sales revenue could have a • Understand how you can and Marketing, Ryanair dramatic positive impact best use data to enhance on your bottom line the customer experience Martijn Van Der Zee, VP Distribution and e-Commerce, KLM SPONSORS Glenn Fogel, MD Corporate Development and International, Priceline SUPPORTING PARTNERS ORGANISED BY: For detailed information about all the conferences and much more, see inside now
  • 2. All event information is also available at www.eyefortravel.com/tds “Very good conference – As always the Travel Distribution Summit Europe is the biggest and best great speakers and content. venue to source new inventory, find new routes to market and form The best conference I have strategies for future growth. However, this year 2 factors make your been to in years” Jackie Douglas, Voyages Hotels attendance vital: and Resorts (A 2007 EyeforTravel 1. In 2007 travel distribution, and particularly online distribution, took a massive step Conference attendee) forward. Our industry is busy embracing Web 2.0 and pretty soon travel companies will be showing the rest of the business world how to make it pay! 2. Interesting things happen in an economic down turn. Take September 11 and the bursting dot com bubble. Bold new strategies that really worked emerged, and the companies that pioneered them gained real market share. This event is the best arena for you to spot the new trends and so form the strategies to help you grow! Oh, and as our attendees are responsible for distributing millions of Euros worth of travel products, this is the place to create the best network of contacts possible. We have spent an enjoyable autumn talking in-depth to top travel suppliers and intermediaries. We have identified the key topics that you need to tackle head on and invited the people you need to meet to succeed. “A very informative event hearing industry best Forget the hype, how do you make Web 2.0 pay? practice in play. The agenda was TripAdvisor, Viator and Gapyear.com are great examples of companies that have done extremely thorough and has provided this. Decision makers from these companies will be speaking about how they have truly me with a great deal of motivation going embraced Web 2.0 and developed comprehensive distribution and marketing strategies back to my business – thank you!” encompassing social media, user reviews, blogs and even Second Life. Mardi Brown, Choice Hotels Australia (A 2007 EyeforTravel And Ian McCaig, CEO, lastminute.com will be talking about how he sees original Conference attendee) web travel companies evolving into leading arenas for social media and user generated content. There is also an opportunity to hear from internet giants Google and Facebook on how they plan “to allow you” to reach their audience. (We will ensure travel industry experts ask the hard questions to both these powerful gate keepers.) What products will sell in an economic downturn and how do you cope with a lack of recession experienced executives? As with every new trend, Web 2.0 is all over the place but you want to know what’s exciting the world’s top distributors of travel products. So we gathered together decision makers from Starwood, Priceline, Flybe and Sabre and asked them a few very simple questions: What will sell in 2008? What channels do you need to invest in to sell these products? And what are the banana skins you need to look out for on the path to “Extremely impressive profitability? Along with such proven players we also wanted to bring in key success delivery of fact and opinion from stories of 2007 including TravelRepublic - a company that has grown its sales from first class speakers. Very useful, £2 million to £200 million since 2003. even for a SME as the internet lends itself to business creativity” Ancillary Revenue, CRM, Channel Management and Effective Product Pricing Chirac Shah, The Holiday Place Whilst the industry is finding new ways of engaging with and selling to their customers, (A 2007 EyeforTravel Conference attendee) change is continuing to happen throughout the travel distribution supply chain. We are running 3 interrelated conferences that will take a fresh look at your company’s strategies across a wide range of functions, from distribution and marketing, to revenue management and CRM. There is a lot to learn, and not much time to do it. There will no doubt be a first mover advantage for your company if you are brave enough to take up the challenge. But to be one of the frontrunners, you need to have a clear understanding of where things are heading. And more importantly you need to meet the people who can help you get there first. We know that two key factors will enable you to succeed in this business – knowledge and partnerships. For the past 11 years, this event has consistently brought together many of the best minds in our industry. Much has been shared and learnt, strategies have been formulated and deals have been done - lots of them. People come back to this event “Great conference with year after year because they know it makes good business sense. They know that they will a lot of inspirational ideas – meet the right people and get the right information to move their company forward. excellent inputs for new ‘out of the box’ thinking. A must for all online If you have attended the event before, then we look forward to welcoming you back again travel agencies!” this year. If not, then we urge you to try it out. We guarantee you won’t be disappointed. Christian Foged, DTF Travel A/S Best regards, (A 2007 EyeforTravel Conference attendee) Tim Gunstone, Simon Carkeek, Gina Baillie, MD, Executive Director, Regional Director, Europe, EyeforTravel EyeforTravel EyeforTravel Page 2 GROUP DISCOUNTS AVAILABLE - GET YOUR COLLEAGUES INVOLVED Reserve your place now: www.eyefortravel.com/tds | Phone Paul Lane on: +44 207 375 7597 | Email: tim@eyefortravel.com
  • 3. The annual meeting place for web savvy travel execs Sell more, reduce distribution costs, source the best inventory HEAR FROM THESE TOP INDUSTRY EXPERTS! and keep customers happy... ...aren’t these the key goals of any successful Travel Suppliers: Airlines, Hotels, Car hire travel company? We think so, which is why for the past 11 years we have been running an event Mauro Beretta, Director CRM Barbara Pezzi, Director Web Christophe Leon, Sales & which enables all sectors of the travel industry to & Web Development, Alitalia Marketing & e-Commerce, Marketing Director, develop the best partnerships and strategies to Xavier Vallée, Head of Swissotel Hotels & Resorts Voyages-sncf.com achieve these goals. Marketing and Partnerships, Richard Lewis, President, Tobi Kuhlang, VP of Avis Rent A Car UK Jebel Ali International Hotels Revenue Development, As the Summit has grown and become more Thorsten Purkus, Director of Chinmai Sharma, Accor Hospitality popular (over 1800 people attended in 2007), Marketing Analytics - Europe, VP of Revenue Management, Terje Roli, Head of Revenue so has the variety and scope of what’s on offer. Africa & Middle East, Wyndham Hotels Management, SAS Norway Below is a run down of the highlights for 2008: Hyatt International Hotels Duncan Bramwell, Henriette Thilert, Head of & Resorts VP Sales and Distribution, Pricing and Revenue, 1 Rob McDonald, Dorchester Group Hotels Aer Lingus ONLINE TRAVEL Director of Customer Loyalty, Martijn Van Der Zee, Kevin Ger, VP of Revenue STRATEGIES CONFERENCE EMEA, Hilton Hotels VP Distribution and Management, Eos Airlines Monetising Web 2.0 – how will you market David Oliver, Head of e-Commerce, KLM Nicolas Robbe, Head of Marketing Programmes, Andrew Rubinacci, Revenue Management, Thalys and distribute your products in a Web 2.0 Hertz Europe VP Distribution Marketing, environment? Benchmark your e-commerce Ramesh Venkat, SVP Yield strategies against the companies that are Chris Fradin, Director of InterContinental Hotels Management, Emirates Marketing EMEA, Group making Travel 2.0 pay. Hear from the expert Brian Berry, Regional Director Preferred Hotel Group Geraldine Calpin, VP Brand keynote speakers on a wide variety of hot of Revenue Management, topics. For full agenda information, see pg. 8-9 Vicky Elliot, Director of Websites, Hilton International Starwood Hotels & Resorts Marketing Services, Nayan Peshkar, Global Hotel Alliance Jerry Dunn, Distribution Regional Director of Revenue 2 Development Manager, Jean-François Mingelgrün, Management, Millenium & easyJet CRM & LOYALTY Head of CRM, Copthorne Hotels Brussels Airlines Marcus Casey, Director for STRATEGIES CONFERENCE Jamie Cole, VP Distribution, Online Sales, Development and Ayla Damé, Director of Hilton International Operation, Lufthansa Keep your customers - How do you identify, Customer Services, satisfy, and retain your best customers? For Gareth Gaston, Charlie Sultan, MD Sales, Middle East Airlines Director of E-commerce, full agenda information, see pg.6-7 Planning and Analysis, Sam Samrai, CRM Manager, Ramada Jarvis Hotels American Airlines National Express Brian Pratt, VP e-Commerce Sinead Finn, Head of Sales 3 Tony Milsom, e-Commerce EMEA, Starwood Hotels & and Marketing, Ryanair REVENUE & PRICING Director, RCI Europe Resorts Les Aspen, Head of Mike Rutter, Chief Commercial Kevin Ger, VP Revenue STRATEGIES CONFERENCE Officer, Flybe Management, Eos Airlines Revenue Management, Best Western Hotels Optimise your profitability - understand how to manage price and product to maximise revenues across all your distribution channels. Travel Intermediaries: Tour operators, Online Travel Agencies & GDS For full agenda information, see pg.4-5 Dick Porter, co-founder Gwen Raez, Group Product Tom Marchant, Co-Founder, and Director, STA Travel Manager, Visit Scotland Blacktomato.co.uk 4 Ian McCaig, CEO, Michael Rhodes, eCommerce Nishma Robb, INNOVATION INITIATIVE - lastminute.com Manager, Leger Holidays Group Distribution Director, David Roche, SVP EMEA, Rod Cuthbert, CEO, Viator Travelzest TRAVEL’S ‘DRAGON’S DEN’ Expedia (tbc) Mike Stacy, CEO, Groople Glenn Fogel, MD Where are the money men in travel investing International, Priceline Ranjan Singh, Co-founder Tom Klein, EVP, Sabre for future growth? What products and & CEO, isango! Holdings Paul Furner, MD, technologies are tomorrow’s entrepreneurs Travel Republic Gareth Williams, CEO, Tom Griffiths, Founder, looking to build? Budding travel industry Skyscanner Deirdre Bounds, Founder, Gapyear.com entrepreneurs showcase their products to Victor Darvey, VP Distribution i-to-i (part of TUI plc) Joerg Esser, Head of Yield our select board of industry experts, venture capitalists and angel investors. For more and Business Development, Brian Conway, SVP EMEA, Management and Business lastminute.com Travelport GDS Development, Thomas Cook information, see pg.10 5 Others: Venture capitalists, Tech companies, Media owners FREE EXHIBITION AND Kate Varini, Senior Lecturer, Martin Verdon-Roe, Head of Jason Katz, Founder, SEMINARS Management Business Sales, UK, TripAdvisor KP Capital Source new marketing and distribution School Oxford Brian Clifton, Head of Web Hugo Burge, Founder, technologies from 80 leading suppliers Jerome Touze, Co-Founder Analytics, Google (tbc) Howzat Media; of distribution marketing and revenue & Co-CEO, WAYN.com Cormac Whelan, CEO, Gerry Samuels, CEO, management solutions. Plus 40 “how to” Jonathan Gillespie, Datalex Travel Capital solutions seminars will help you implement Agency Lead, YouTube John Lambe, CTO, Steve Pinchuk, VP, Profit your distribution strategy. Walid Al Saqquaf, OpenJaw Technologies Optimization Systems, Co-Founder & COO, Darin McAuliffe, VP SAS Institute You can attend any part of the event for one Trusted Places Distribution Solutions, Dan Martin, Head of Analysis, single price. And you don’t have to decide which Ian Brown, Principal, Pegasus Solutions Air Miles part in advance. In fact you can move around Mercer Management Tanya Lidstone, Head of Blake Chandlee, UK Director, between conferences and create your own Consulting User Experience, Oiko Facebook personal agenda that suits your specific needs. GROUP DISCOUNTS AVAILABLE - GET YOUR COLLEAGUES INVOLVED Page 3 Reserve your place now: www.eyefortravel.com/tds | Phone Paul Lane on: +44 207 375 7597 | Email: tim@eyefortravel.com
  • 4. REVENUE & PRICING STRATEGIES CONFERENCE DAY ONE: 20 MAY Conference chaired by: Steve Pinchuk, VP Profit Optimisation Systems, SAS Institute KEYNOTE STRATEGY DEBATE (PLENARY SESSION) PRESENTATIONS AND PANEL: Monetising Web 2.0 – Who now controls your Understand how to use forecasting to customer’s online buying behaviour? optimise revenues in periods of high • The way your customer interacts with the web is changing. and low demand How can you continue to reach and influence online travellers in a dynamic, user-led web 2.0 environment? • What is the role of forecasting in a comprehensive Revenue Management strategy? Learn how to create • Social media as a distribution channel – how big can it get? an accurate forecast and how to avoid the most • Which companies are set to control your customers and how common pitfalls do you need to work with them to ensure that you get your • Hear about different measures of forecast accuracy. message to these fast growing, influential audiences? How do you measure forecast error? • As your customers communicate with each other in increasing frequency and numbers online, how do you become part of COFFEE BREAK • How do you divide time to provide a good basis for a forecast? this dialogue? • Learn about different forecasting methods in terms of • Will search advertising retain its dominance over online data treatment. How do you select data? advertising spend, or should you be diverting your resources into the viral advertising strategies associated with social • While a small data set may prevent you from exploiting media sites? the seasonality phenomenon, too many periods make the forecast unresponsive and not dynamic enough. How do • Social distribution - are trusted referrals, viral campaigns, you get the balance right? widgets and social media applications really the future of web distribution and marketing or just passing fads? • How do you create demand? What is the best strategy during periods of low demand? • When things get nasty - how do you deal with negative publicity on the Web and ensure one angry customer doesn’t Nicolas Robbe, Head of Revenue Management, Thalys ruin your brand? Terje Roli, Head of Revenue Management, SAS Norway Blake Chandlee, UK Director, Facebook Joerg Esser, Head of Yield Management and Business Daniel Robb, Head of Travel, Google UK Development, Thomas Cook Ian McCaig, CEO, lastminute.com Brian Berry, Regional Director of Revenue Management, Starwood Hotels & Resorts Richard Lewis, President, Jebel Ali International Hotels Tom Griffiths, Founder, gapyear.com LUNCH BREAK PRESENTATIONS AND PANEL: PRESENTATIONS AND PANEL: Align your customer data with your Apply effective revenue management across all revenue management and pricing strategy your distribution channels • Hear why it is so important to shift the focus from • How can revenue management be applied through all your product to customer centric data and what impacts distribution channels? customer decisions • How do you manage prices across multiple channels? • Getting your segmentation correct is the key to • Do you have sufficient tools to track each revenue stream in each customer centric revenue management. Hear how to use channel? segmented data to increase average booking revenue • How should you use 3rd party sites to distribute distressed inventory • Learn how to interpret data and prioritise data in order to without compromising your rate integrity? make real time decisions that will benefit your company • Despite BAR (Best Available Rate) pricing, hotels rates are rarely • Find out how to classify needs of customers like price consistent over all distribution channels. How do you maintain rate and product and provide them with variety of choices parity and rate-integrity? • Make the right pricing decisions by understanding why COFFEE BREAK • Should your revenue management rules vary depending on your your customers buy from you distribution channel? • Examine the price elasticity of customers by their • How do you measure your performance across various channels consuming patterns based on past data and streamline your processes to effectively implement revenue • What are the best cost-effective technologies to integrate management? vast amounts of customer data into your revenue Chinmai Sharma, VP Revenue Management, Wyndham Hotels management science? Kevin Ger, VP Revenue Management, Eos Airlines • Should you try to influence your customer behaviour or Duncan Bramwell, VP Sales & Distribution, Dorchester Group Hotels simply price your product according to their previous behaviour? Should you flexibly propose an alternative CHAIRMAN’S SUMMARY AND END OF DAY ONE product? Don’t let an important meeting make you miss Kate Varini, Senior Lecturer, this knowledge packed session Management Business School Oxford Nayan Peshkar, Regional Director of Revenue Management, At an event like this you are going to be busy. You will be surrounded by people Millennium & Copthorne Hotels who could make your business more profitable but at the same time sessions Ramesh Venkat, SVP Yield Management, are going on that are full of information that could make you more successful. Emirates (tbc) On top of this we also need to run several sessions at the same time. To ensure you don’t miss a thing, upgrade to a Gold or Platinum pass and receive the Tobi Kuhlang, VP Renevue Development, “Post event synopsis and analysis of all conference sessions.” Accor Hospitality How many of your colleagues could benefit from these conferences. Pass this information on! Page 4 Reserve your place now: www.eyefortravel.com/tds | Phone Paul Lane on: +44 207 375 7597 | Email: tim@eyefortravel.com
  • 5. Understand how to manage price and product to maximise revenues across all your distribution channels DAY TWO: 21 MAY PRESENTATIONS AND PANEL: KEYNOTE STRATEGY DEBATE (PLENARY SESSION) Understand the product and pricing strategies needed to maximise Where to invest – and on what? Which travel ancillary revenues products will be making money next year and • Hear about tried and tested products to get your how will you be selling them? ancillary revenue strategy off the ground. Get Arrival of OTAs, the LCC revolution, direct to consumer bookings, the industry insight into what consumers are buying evolution of search – all have rocked the industry and shifted the balance so you can expand your product mix with new of power within the travel supply chain. Over the next 12 months, what are highly-profitable products as well travel leaders looking to invest in and who are they looking to partner with? • Unbundle the travel experience – how can you • What products will sell next year? Who will you need to sell them? give flexibility to your customer to tailor the • What is going to be the next big change in travel distribution – and how product to their needs? Find out how to achieve do you prepare for it? the perfect balance between offering flexibility • Recruitment and retention - as competition for talented employees hots and overwhelming your customer with too many up in the global marketplace, how can you ensure you have the right COFFEE BREAK options that will distract from your core product people on board to exploit these changes? REVENUE & PRICING STRATEGIES CONFERENCE • What touch points offer the best conversion • How is the ongoing instability of the US economy likely to affect your rates? Learn how to understand the booking business in 2008-09? What should you be doing now to protect your habits of your customer and what level of selling company against a downturn? they will tolerate • Is scale the key to success? If so, will the high level of consolidations • What solutions should you use for full dynamic witnessed in 2007 continue in 2008? integration with your partners? Hear about essential technologies that will enable cost • Research is pointing to a drop in revenue from online travel in the US for effective integration when you expand your the first time. Is Europe likely to follow this trend? Will we really see a product mix dramatic resurgence of the high street travel agent? Vic Darvey, VP Distribution and Business • Where is the man in charge of the fastest growing privately owned Development, lastminute.com travel company (boasting 284.23% annual sales growth) going to Henriette Thilert, Head of Revenue & Pricing, invest in 2008? Aer Lingus Tom Klein, EVP, Sabre Holdings Charlie Sultan, MD Sales, Planning and Analysis, Glenn Fogel, MD International, Priceline American Airlines Brian Pratt, VP e-Commerce EMEA, Starwood Hotels Paul Furner, MD, Travel Republic Mike Rutter, Chief Commercial Officer, Flybe LUNCH BREAK INTERACTIVE WORKSHOP INTERACTIVE WORKSHOP The next generation in revenue Making the most of IDS as part of your Revenue management – using market demand, Management strategy competitive rates and business • How IDS impacts the way hotels need to view revenue management intelligence to optimise financial results • “To position or not to position…” - Parity versus maximizing Session attendees will learn: opportunities at producing IDS • Historical approaches to Revenue Management • Where when and why do you book your travel and how – advantages, disadvantages and limiting factors do you do it? • How to overcome limiting factors – hear about the latest • Recent booking trends and the impact on revenue management industry and technology innovations • Summary: Right time, right place, right price. Revenue Management • Adoption of the Next Generation in Revenue Management in a world wide web. – the key integrated, market-based information Hosted by eRevMax components COFFEE BREAK • How you will benefit and what have been the early results INTERACTIVE WORKSHOP using the Next Generation? Integrating Technology and Revenue Hosted by The Rubicon Group Management to Maximize Revenues INTERACTIVE WORKSHOP Revenue management is becoming increasingly complex, and more critical than ever is integrating technology and advanced techniques Global revenue optimisation – to maximize revenues. Join us as we look at: technology update and future trends • Revenue Management – Past, Present and Future • Taking a view of RMS history & developments • Seven Guiding Principals of Revenue Management • Get up to date with the latest technology to leverage your business potential • The benefits of an Automated Revenue Management System • Hear about total hotel revenue management – determining • Differences in Forecasting Methodologies overall value to the property • The importance of understanding Unconstrained Demand • Update on dynamic pricing – top tips from global • The Power of Pricing hospitality leaders Rhonda Blanton, Director, PROS • Your competitive set performance – the tools necessary to Todd Montgomery, Director, PROS compete Hosted by IDeaS END OF CONFERENCE GROUP DISCOUNTS AVAILABLE - GET YOUR COLLEAGUES INVOLVED Reserve your place now: www.eyefortravel.com/tds | Phone Paul Lane on: +44 207 375 7597 | Email: tim@eyefortravel.com Page 5
  • 6. CRM & LOYALTY IN TRAVEL CONFERENCE DAY ONE: 20 MAY Chairman’s Welcome KEYNOTE STRATEGY DEBATE (PLENARY SESSION) PRESENTATIONS AND PANEL: Monetising Web 2.0 – Who now controls your Find out which loyalty marketing trends customer’s online buying behaviour? and innovations are fuelling increased • The way your customer interacts with the web is changing. customer retention How can you continue to reach and influence online travellers • The customer centric world is evolving all the time. Are in a dynamic, user-led web 2.0 environment? such concepts as Customer Experience Management • Social media as a distribution channel – how big can it get? (CEM) and Customer Managed Relationships (CMR) reflected in your approach to the customer? Where are • Which companies are set to control your customers and how we heading now? do you need to work with them to ensure that you get your message to these fast growing, influential audiences? • Hear what impact Web 2.0 can have on your CRM process. Should loyalty marketers build virtual • As your customers communicate with each other in increasing frequency and numbers online, how do you become part of COFFEE BREAK communities that interact via a branded platform? Hear the latest thinking on how to build loyal communities this dialogue? through enabling social networks. • Will search advertising retain its dominance over online • Will user-generated content (UGC) eventually impact advertising spend, or should you be diverting your resources customer loyalty and retention? Should monitoring sites into the viral advertising strategies associated with social media sites? CRM & LOYALTY IN TRAVEL CONFERENCE with reviews be included in CRM? • New opportunities to create loyalty are emerging via • Social distribution - are trusted referrals, viral campaigns, mobile marketing. Get up to speed on the growing trends widgets and social media applications really the future of web including mobile mapping capabilities, mobile search distribution and marketing or just passing fads? engines and mobile advertising • When things get nasty - how do you deal with negative Rob McDonald, Director of Customer Loyalty – UK/Europe/ publicity on the Web and ensure one angry customer doesn’t Middle East/Africa, Hilton Hotels Corporation ruin your brand? David Oliver, Head of Marketing Programmes, Hertz Europe Blake Chandlee, UK Director, Facebook Ranjan Singh, Co-founder & CEO, isango! Daniel Robb, Head of Travel, Google UK Peter Wray, Chairman and Founder, Ian McCaig, CEO, lastminute.com loyaltymatters.com and CM4P Richard Lewis, President, Jebel Ali International Hotels Tom Griffiths, Founder, gapyear.com LUNCH BREAK PRESENTATIONS AND PANEL: PRESENTATIONS AND PANEL: How well do you know your customer? How can you maximise CRM opportunities The benefits of a complete customer view throughout your company? and smart segmentation revealed • Where does CRM really fit in your organisation and who is • Integrating data across the organisation for most responsible for managing the whole CRM process? companies is very challenging. Find out why it is so crucial • What organisational structure and mindset do you need to enable to have a 360-degree view of your customer and how to an effective CRM strategy? Who is involved, what skill-sets and successfully achieve it. competencies are required at an executive level and beyond? • Does your website address different customer groups? • How can you get buy-in for your CRM strategy? Address the needs Learn how other companies successfully segment online. of stakeholders from bottom to the very top. • Hear expert tips on keeping customer profiles updated • Learn why it so important to build a cross-functional team and who easily. How can you provide your customers with easy-to needs to be involved for maximum results. access ways to update and maintain their own preferences? • Why it is so important to implement service culture training at all • How can CRM differentiate your business? Find out how COFFEE BREAK levels of the company? How to create the right environment to deliver to successfully manage customer experiences for different brand promise. customer profiles. • Learn how to empower front-desk employees to make good • What are the practical challenges when designing and company decisions that also benefit customers. implementing a more personalised approach? • What are the most common pitfalls? What do you need to do • How do you measure the impact of providing an differently to ensure your company CRM initiatives work? “experience” compared to simply providing a service? Tony Milsom, eCommerce Director, RCI Europe How effectively are companies measuring the customer experience? Hear about best practices. Vicky Elliot, Director of Marketing Services, Global Hotel Alliance • What is the secret of developing true one-to-one Sam Samrai, CRM Manager, National Express relationships and customer experiences across a varied Anne-Sylvie Vaconnet, Internet & CRM Director, Club Med customer base? CHAIRMAN’S SUMMARY AND END OF DAY ONE Mauro Beretta, Director CRM & Web Development, Alitalia Chris Fradin, Director of Marketing EMEA, Active Participation Preferred Hotel Group This conference has been structured to encourage active participation. It is about Gwen Raez, Group Product Manager, Visit Scotland much more than the presentations you will hear, thought-provoking and stimulating Mike Tansey, Director, Tourism, Hospitality & Leisure Practice, as they will be. At every stage you will be asked to raise questions, talk over the Deloitte issues at hand and exchange ideas with speakers and your fellow delegates How many of your colleagues could benefit from these conferences. Pass this information on! Page 6 Reserve your place now: www.eyefortravel.com/tds | Phone Paul Lane on: +44 207 375 7597 | Email: tim@eyefortravel.com
  • 7. Understand how to identify, satisfy and retain your best customers DAY TWO: 21 MAY PRESENTATIONS AND PANEL: KEYNOTE STRATEGY DEBATE (PLENARY SESSION) Discover how to manage your eCRM initiatives in the world of internet- Where to invest – and on what? Which travel based loyalty products will be making money next year and • When customers experience problems with your website how will you be selling them? you run the risk of losing them. How can you make sure Arrival of OTAs, the LCC revolution, direct to consumer bookings, that your website is always current, informative and the evolution of search – all have rocked the industry and shifted the user-friendly? balance of power within the travel supply chain. Over the next 12 months, what are travel leaders looking to invest in and who are they • Learn how to make branding interaction a positive looking to partner with? experience for every online user. • What products will sell next year? Who will you need to sell them? • Find out why you should address customer segmentation issues and personalise the customer website experience. • What is going to be the next big change in travel distribution – and how do you prepare for it? • How important is it to personalise all electronic customer communications? COFFEE BREAK • Recruitment and retention - as competition for talented employees hots up in the global marketplace, how can you ensure you have the • Is your website capturing customer data to feed your right people on board to exploit these changes? CRM initiatives? If not, why not? • How is the ongoing instability of the US economy likely to affect your • Keeping customers on your website. Discover how to business in 2008-09? What should you be doing now to protect your CRM & LOYALTY IN TRAVEL CONFERENCE “own” the customer throughout the travel planning and company against a downturn? decision-making cycle. • Is scale the key to success? If so, will the high level of consolidations • How should your website operate? Find out which witnessed in 2007 continue in 2008? cutting edge features are available to create an excellent online travel planning and booking experience. • Research is pointing to a drop in revenue from online travel in the US for the first time. Is Europe likely to follow this trend? Will we really • Find out how to get the most from your online marketing see a dramatic resurgence of the high street travel agent? via personalised, targeted e-mail campaigns Xavier Vallée, Head of Marketing and Partnerships, • Where is the man in charge of the fastest growing privately owned AVIS Rent A Car UK travel company (boasting 284.23% annual sales growth) going to invest in 2008? Francesca Ecsery, General Manager UK, Cheapflights Tom Klein, EVP, Sabre Holdings Michael Rhodes, eCommerce Manager, Leger Holidays Glenn Fogel, MD International, Priceline Dan Martin, Head of Analysis and Research, Airmiles Brian Pratt, VP e-Commerce EMEA, Starwood Hotels Ayla Damé, Director of Customer Services, Middle East Airlines (panel only) Paul Furner, MD, Travel Republic Steve O’Keeffe, Sales Manager, RightNow Technologies Mike Rutter, Chief Commercial Officer, Flybe LUNCH BREAK PRESENTATIONS AND PANEL: INTERACTIVE WORKSHOP How to use data and data analytics to 8 Steps on how to convert ‘Lookers into Bookers’ maximise the impact of your CRM strategy • What stage is your customer experience strategy at? and enhance your customer experience • What do you need to implement to improve your customer experience? • Is CRM fundamentally a business philosophy or • Learn how to get quick results technology system? Does your CRM system over-rely on • How to control the operating costs of improving your customer experience technology? • Case study examples • What data is available that can improve your relationship Hosted by Steve O’Keeffe, Sales Manager, RightNow Technologies with your customers? • How can you use CRM data to leverage marketing CHAIRMAN’S SUMMARY & END OF CONFERENCE strategies? • Hear how to transform warehoused data into human Don’t let an important meeting make you COFFEE BREAK interaction with customers • What are the challenges in implementing new CRM miss this knowledge packed session technology? • What tools do you need to analyze and segment your customer data effectively? At an event like this you are going to be busy. You will • How can customer and program analytics help you better be surrounded by people who could make your business understand your customers and execute your marketing more profitable but at the same time sessions are going campaigns accordingly? on that are full of information that could make you richer. • How can you use data to drive CRM efforts both On top of this we also need to run several sessions at analytically and operationally? the same time. To ensure you don’t miss a thing, upgrade Thorsten Purkus, Director of Marketing Analytics - Europe, to a Gold or Platinum pass and receive the “Post event Africa & Middle East, Hyatt International Hotels & Resorts synopsis and analysis of all conference sessions.” Jerome Touze, Co-Founder & Co-CEO, WAYN.com Sotiris Damianos, Sales & Marketing Director, Hotelopia Please note this is for Conference attendees only. Jean-François Mingelgrün, Head of CRM, Brussels Airlines You will not be able to buy this if you don’t attend. GROUP DISCOUNTS AVAILABLE - GET YOUR COLLEAGUES INVOLVED Reserve your place now: www.eyefortravel.com/tds | Phone Paul Lane on: +44 207 375 7597 | Email: tim@eyefortravel.com Page 7
  • 8. ONLINE TRAVEL STRATEGIES CONFERENCE DAY ONE: 20 MAY Conference chaired by: David Scowsill, Chairman, YuuGuu and Paul Richer, Senior Partner, Genesys KEYNOTE STRATEGY DEBATE (PLENARY SESSION) KEYNOTE STRATEGY DEBATE Monetising Web 2.0 – Who now controls your Indirect vs direct distribution battle - where will the customer’s online buying behaviour? • The way your customer interacts with the web is changing. How can balance of power in the travel supply chain stand for 2008? you continue to reach and influence online travelers in a dynamic, • As suppliers keep growing their direct to consumer business, on what basis should they user-led web 2.0 environment? continue to work with 3rd party sites? • Social media as a distribution channel – how big can it get? • Despite Ryanair’s insistence on exclusive direct distribution, most travel companies still • Which companies are set to control your customers and how do you opt for a multi-channel approach. How do you achieve the right reach/yield balance need to work with them to ensure that you get your message to these without losing control? fast growing, influential audiences? • Will 100% direct sales remain a viable strategy – even for Ryanair? • As your customers communicate with each other in increasing COFFEE BREAK • Some hotel chains have now reached direct sales of 80%+. How much further can this frequency and numbers online, how do you become part of this go and what does this mean for intermediaries? dialogue? • Affiliate partners and OTA white label products are tying up valuable space on major • Will search advertising retain its dominance over online advertising travel supplier sites. Is this really the most profitable way for key branded travel spend, or should you be diverting your resources into the viral suppliers to use their superior web power? Are we witnessing a shift towards branded advertising strategies associated with social media sites? supplier sites selling all parts of your trip? • Social distribution - are trusted referrals, viral campaigns, widgets • Lookers are up but bookers are down – does the OTA business model need to change? and social media applications really the future of web distribution and • Is Expedia’s hybrid media model the first step towards it simply becoming a travel marketing or just passing fads? advertising platform? ONLINE TRAVEL STRATEGIES CONFERENCE • When things get nasty - how do you deal with negative publicity on the Martijn Van Der Zee, VP Distribution and e-Commerce, KLM Web and ensure one angry customer doesn’t ruin your brand? Sinead Finn, Head of Sales and Marketing, Ryanair Blake Chandlee, UK Director, Facebook Cormac Whelan, CEO, Datalex Daniel Robb, Head of Travel, Google UK Andrew Rubinacci, VP Distribution Marketing, InterContinental Hotels Group Ian McCaig, CEO, lastminute.com David Roche, SVP EMEA, Expedia (tbc) Richard Lewis, President, Jebel Ali International Hotels Jerry Dunn, Distribution Development Manager, easyJet Tom Griffiths, Founder, gapyear.com LUNCH BREAK ONLINE MARKETING TRACK DISTRIBUTION TECHNOLOGY TRACK PRESENTATIONS AND PANEL PRESENTATIONS AND PANEL How does your online marketing strategy need to evolve to Direct Distribution – Which technologies can help keep up with changes in Search and consumer behaviour? you sell direct to your customers? • Learn how to consistently deliver relevant traffic at economical cost levels • Customers increasingly expect access to every choice available and at every • Google is at the core of your SEM strategy - is this ever going to change? price point. What technology can be implemented to ensure your search and • Understand how to determine where you need to allocate your marketing spend – are booking capabilities provide the customer with what they are looking for? you spending too much on paid search? • Do alternative direct distribution and marketing tools such as widgets and other • Measuring cross-channel influences - how can you measure which elements of your desktop applications lead to higher conversion rates? marketing strategy truly influence the purchasing decision? • Investing in new interoperability technology is essential to stay competitive- • Develop a search engine marketing strategy that not only balances paid and unpaid ensure you select the essential long term solutions and avoid the short term fads search, but also considers social search marketing as a distinct area • How is supplier packaging evolving and how can it be used to boost ancillary • Video search optimisation – discover how to use video content to drive qualified traffic revenue? to your site Chris Roe, General Manager Sales, Virgin Holidays Geraldine Calpin, VP Brand Websites, Hilton International John Lambe, CTO, OpenJaw Technologies Gareth Williams, CEO, Skyscanner Darin McAuliffe, VP Distribution Solutions, Pegasus Solutions Barbara Pezzi, Director Web Marketing & E-commerce, Swissotel Hotels & Resorts COFFEE BREAK PRESENTATIONS AND PANEL INSIGHT Niche Travel and The Long Tail – is the internet really Web Analytics – Understand your online performance fuelling endless choice and unlimited demand? and how it impacts your travel business • Do the recent mergers of the big four tour operators prove we are moving away from Online performance, and particularly high conversion, is core to the future growth a mass market culture towards an à la carte menu of unlimited choice? strategy of every travel company. Find out how to interpret the many reports and • Will niche tour operators be able to generate sufficient sales to run stable, profitable, statistics available and more importantly how to feed back this information to the businesses - without having to be part of larger groups? decision-making processes of your sales, distribution, marketing and technology • What role do societal conditions and people’s changing attitudes towards travel play departments. in the length of the Long Tail? Brian Clifton, Head of Web Analytics, Google (tbc) • SEO - as the long tail of PPC becomes more crowded as various tools make it very INSIGHT easy to bid for terms will there be an upward movement in cost per click? Tom Marchant, Co-Founder, Blacktomato.co.uk Online security & payment in a Web 2.0 environment Nishma Robb, Group Distribution Director, Travelzest In many parts of Europe, online travel is still curtailed by a lack of consumer trust Deirdre Bounds, Founder, i-to-i (part of TUI plc) in booking on the web. What security issues still need to be overcome to boost Mike Stacy, CEO, Groople customer confidence in e-commerce? Tim Sparrow, Consultant Client & Technical Services, Cybersource END OF DAY 1 – COCKTAIL PARTY Page 8 How many of your colleagues could benefit from these conferences. Pass this information on! Reserve your place now: www.eyefortravel.com/tds | Phone Paul Lane on: +44 207 375 7597 | Email: tim@eyefortravel.com
  • 9. DAY TWO: 21 MAY INNOVATION INITIATIVE: TRAVEL’S DRAGON’S DEN KEYNOTE STRATEGY DEBATE (PLENARY SESSION) The hottest travel business ideas battle it out as 4 finalists pitch to 5 big financial backers of new business in the industry Where to invest – and on what? Which travel Four travel entrepreneurs (whittled down from a shortlist of 20) will pitch their business plans products will be making money next year and and receive valuable or critical feedback and maybe even funding from people that invest in how will you be selling them? and drive new travel businesses. Arrival of OTAs, the LCC revolution, Direct to consumer bookings, the The Investors (Dragons): evolution of search – all have rocked the industry and shifted the balance of power within the travel supply chain. Over the next 12 • Dick Porter, Co-founder & Director, • Gerry Samuels, CEO, Travel Capital months, what are travel leaders looking at investing in and who are STA Travel Gerry co-founded Gradient Solutions they looking to partner with? Dick started STA Travel in the seventies and that was acquired by Sabre. Travel • What products will sell next year? Who will you need to sell them? grew it into a US$1.2 Billion organisation Capital invests in companies, with employing 2600 people in over 90 countries. funding requirements ranging from • What is going to be the next big change in travel distribution – Now on the STA Travel board, he devotes his MBO/MBI down to early stage funding. and how do you prepare for it? time to finding and funding start ups that The investment capital is sourced • Recruitment and retention - as competition for talented employees hots COFFEE BREAK could replicate such massive growth. principally from Travel Capital’s up in the global marketplace, how can you ensure you have the right • Hugo Burge, Founder, Howzat Media Founders, and from a network of people on board to exploit these changes? Whilst building Cheapflights into an partners within the institutional private • How is the ongoing instability of the US economy likely to affect our international flight comparison site, Hugo equity world. business in 2008-09? What should you be doing now to protect your founded Howzat Media investment fund. • John Kent, CEO, youtravel.com company against a downturn? Investments include WAYN.com, Zoomf.com, John has been a serial entrepreneur • Is scale the key to success? If so, will the high level consolidations TrustedPlaces.com and has managed to build value witnessed in 2007 continue in 2008? • Jason Katz, Founder, KP Capital both as an executive and as an • Research is pointing to a drop in revenue from online travel in the US UBS’s youngest Managing Director, now entrepreneur. John founded youtravel. for the first time. Is Europe likely to follow this trend? Will we really see ONLINE TRAVEL STRATEGIES CONFERENCE runs his own private equity fund devoted com in February 2006 and the business a dramatic resurgence of the high street travel agent? to investments in the global leisure sector. is expected to reach a turnover of • Where is the man in charge of the fastest growing privately owned Jason was involved in the Hilton and €70million in its first year of operations. travel company (boasting 284.23% annual sales growth) going to Thomas Cook transactions as well as selling Previous positions include lastminute. invest in 2008? lastminute.com to Sabre and Active Hotels com UK MD, Travelbargains.com CEO Tom Klein, EVP, Sabre Holdings to Priceline. and Medhotels.com CEO Glenn Fogel, MD International, Priceline The Entrepreneurial Finalists: Brian Pratt, VP e-Commerce EMEA, Starwood Hotels 4 finalists from 20 hopefuls who will be pitching on the 20th May. Check out the website Paul Furner, MD, Travel Republic for more information - http://www.eyefortravel.com/tds/innovation-initiative.asp Mike Rutter, Chief Commercial Officer, Flybe LUNCH BREAK ONLINE MARKETING TRACK DISTRIBUTION TECHNOLOGY TRACK PRESENTATIONS AND PANEL PRESENTATIONS AND PANEL A step by step guide to understanding and exploiting the Which technologies enable suppliers and User-Generated Content and Social Media phenomenon intermediaries to maintain mutually profitable • How do you integrate social media spend into your overall online marketing budget? partnerships? • Understand how to communicate your brand through social media sites and how • What technologies are essential for travel intermediaries to attract and much it will cost you integrate supplier inventory? • Should you attempt to create your own community or focus your attention on the • How will advances in dynamic packaging technology change the way established social networks? travel is distributed? • Mistakes can be costly. How do you measure the ROI of advertising campaigns in • How will standardisation of XML and other direct connect technologies develop a social media environment? and what systems do you need to have in place to profit from these changes? • How can you monitor and track what is being said about your company online? • What technologies can best help you to manage distribution of your inventory • How can you use user-generated content as an effective feedback mechanism through multiple channels and partners? for your product, service and pricing strategies? • What part should GDSs play in your distribution strategy? Jonathan Gillespie, Agency Lead, YouTube Jerry Dunn, Distribution Development Manager, easyJet Walid Al Saqquaf, Co-Founder & COO, Trusted Places Brian Conway, SVP EMEA, Travelport GDS Rod Cuthbert, CEO, Viator Cameron Jones, Regional Director for Northern Europe, Expedia Martin Verdon-Roe, Head of Sales UK, TripAdvisor Constandina Milios, Online Marketing Manager, Enjoy England COFFEE BREAK PRESENTATIONS AND PANEL PRESENTATIONS AND PANEL Understanding how your customers interact with your Mobile Marketing and Distribution – How to use company and your brand online the mobile channel and how to make it pay In the race to acquire as much traffic as possible, the importance of the online customer Judge for yourself whether a truly effective mobile strategy exists that can experience is often forgotten. Yet this, sometimes brief experience, has a dramatic effect make your product available anywhere, and at anytime. on your conversion rates. • Learn what you need to do to make your online communication mobile friendly • Improving functionality - Usability is key to conversion. Learn how next-generation • What content and functions would be useful to consumers? technologies, such as Ajax, can improve the customer’s online experience • And what about social networks going mobile? Will this logical step force the • Learn what other industry websites do to score highly on user experience industry to take mobile seriously? • Know which low cost methods exist to improve your company’s ability to improve Christophe Leon, Sales & Marketing Director, Voyages-sncf.com customer satisfaction Jason Rivolta, MD, Mobile Trials Jamie Cole, VP Distribution, Hilton International Marcus Casey, Director for Online Sales, Development and Operation, Tanya Lidstone, Head of User Experience, Oiko Lufthansa Gareth Gaston, Director of E-commerce, Ramada Jarvis Hotels Gerry Samuels, CEO, Mobile Travel Technologies GROUP DISCOUNTS AVAILABLE - GET YOUR COLLEAGUES INVOLVED Page 9 Reserve your place now: www.eyefortravel.com/tds | Phone Paul Lane on: +44 207 375 7597 | Email: tim@eyefortravel.com
  • 10. NEW FOR 2008 – INNOVATION INITIATIVE WHO WILL YOU MEET AT THE THE TRAVEL INDUSTRY’S DRAGON’S DEN! TRAVEL DISTRIBUTION SUMMIT? • Where are the travel industry’s most successful money men Travel distribution is based on partnerships and at this investing in 2008? event distribution deals are initiated, continued and most importantly sealed. • What new travel products will soon be tempting your customers - what are today’s travel entrepreneurs creating Our delegates read as a who’s who of the travel industry and the wealth of knowledge that will be around you in the The Innovation Initiative aims to spot the next Ms Lane Fox, Stelios or even Mr conference room is vast. The 2 day summit is a highly cost (Thomas) Cook by helping budding travel industry entrepreneurs showcase their effective way to get up to speed with what the industry is products to our select board of industry experts, venture capitalists and angel really thinking and doing. investors and potentially source funding. Use this event to network, find new distribution partners The format is simple: the hottest new travel industry start-ups from around the and make your company more successful! world will show and demo their products over a two day period at EyeforTavel’s Travel Distribution Summit this May 20-21 2008 at the Business Design Centre in London. And they don’t pay a penny to do this. They will be selected to COMPANY TYPE participate based on merit alone. In fact, we’re even offering £7,000 of media 42% Intermediaries exposure, so that the winners, no matter how small, will become known by the (travel agents, tour operators) industry. The winners will be selected by EyeforTravel’s prestigious advisory 28% Travel Suppliers (airlines, hotels, car hire) board and by a select board of VCs: which includes: 17% Marketing, Technology, • Dick Porter, Co-founder & Director, • Gerry Samuels, CEO, Content Solutions Providers STA Travel Travel Capital 11% Other (press analysts, academics) Dick started STA Travel in the Gerry co-founded Gradient seventies and grew it into a US$1.2 Solutions that was acquired by 2% Finance (investors, VC banks, insurers) Billion organization employing 2600 Sabre. Travel Capital invests people in over 90 countries. Now in companies, with funding JOB TITLE on the STA Travel board he devotes requirements ranging from MBO/ 29% Director, Chief Officer, EVP, SVP, his time to finding and funding MBI down to early stage funding. Head of Department start ups that could replicate such a The investment capital is sourced 44% VP & Manager massive growth. principally from Travel Capital’s • Hugo Burge, Founder, Howzat Media Founders, and from anetwork of 14% MD, CEO, President partners within the institutional Whilst building Cheapflights into private equity world. 13% Other (journalist, engineer, academic, an international flight comparison analyst) site, Hugo founded Howzat Media • John Kent, CEO, youtravel.com investment fund. Investments John has been a serial include WAYN.com, Zoomf.com, entrepreneur and has TrustedPlaces.com managed to build value both AREA OF RESPONSIBILITY • Jason Katz, Founder, KP Capital as an executive and as an 43% Sales Marketing Business entrepreneur. John founded UBS’s youngest Managing Director, 22% Running the company youtravel.com in February 2006 now runs his own private equity 14% IT and the business is expected to fund devoted to investments in the reach a turnover of €70m in its 6% RM & Pricing global leisure sector. Jason was first year of operations. Previous 6% CFO/Purchasing involved in the Hilton and Thomas positions include lastminute.com 5% Analysts & Strategy Cook transactions as well as selling UK MD, travelbargains.com CEO lastminute.com to Sabre and Active 4% Other (including academic, and Medhotels.com recruitment, PA) Hotels to Priceline. Entrepreneurs are applying now (simply email your “pitch” to tim@eyefortravel. com with “ENTREPRENEUR” in the subject line.) A shortlist of 20 potentials will do a preliminary pitch on the 20th of May. 4 finalists will pitch again on the 21st May in the main auditorium of the Summit with feedback and possibly investment from You need to make fact based the VC panel. The panel will then choose a winner. (The winner and EyeforTravel decisions when planning to grow will negotiate a £7K B2B marketing package to help the winner gain further in difficult economic times. exposure to the industry.) EyeforTravel’s European Online There will be the following categories: Travel Report 2008... Start-ups Next round of funding [to be Published May] • Travel intermediaries - bed banks, • Travel intermediaries - bed banks, agencies, tour operators agencies, tour operators ...will give you a strategic analysis of key data from 2002 and predicted forward to 2012. Packed with key statistics, • Travel technology and marketing • Travel technology and marketing charts and expert analysis, the report will bring you up to - Travel meta search, reservations - Travel meta search, reservations date with the very latest European trends and allow you to systems, affiliates systems, affiliates understand this highly fragmented market. Incorporating • Travel suppliers - hotels, airlines, car • Travel suppliers - hotels, airlines, car an overview of the region, online purchasing behaviour, in- hire, cruise hire, cruise depth sector analyses, leading company performance and • Anything else! - things that the • Anything else! - things that the much more, the report will help you to fully understand this industry needs which don’t fit the industry needs which don’t fit the complex region and allow you to adapt your company’s categories above categories above strategy accordingly. Get involved NOW! The report is available to all Platinum pass holders. To pitch simply email your “pitch” to tim@eyefortravel.com with “ENTREPRENEUR” Upgrade and set your online strategy on a course for in the subject future growth. Page 10 How many of your colleagues could benefit from these conferences? Pass this information on! Reserve your place now: www.eyefortravel.com/tds | Phone Paul Lane on: +44 207 375 7597 | Email: tim@eyefortravel.com
  • 11. Make the essential contacts you need to reduce your distribution costs and maximise sales “Great environment to meet fellow industry colleagues with a real opportunity to network Try and think of a CEO whose career network with your fellow delegates and meet new contacts.” hasn’t been built on good networking. We (11 hours in fact!). And with over 1800 Georgia-Lee Cleland, VisitBritain doubt there are many. Who you know is senior travel executives expected to as important (if not more important!) than attend, you’re sure to meet people who what you know which is why we have can really help drive your business, and scheduled in plenty of time for you to your career, forward. NETWORKING OPPORTUNITIES AVAILABLE IN 2008 INCLUDE: SPEED NETWORKING – 20TH MAY PRE-EVENT GET TOGETHER DRINKS After the huge success of our first – 19TH MAY speed networking event at last year’s “Speed networking was great. Very good quality Always very popular, our pre-event drinks Summit, we will be repeating this of delegates.” reception is a great chance to meet old again in 2008. With the chance to Roderick Vanden Burgh, friends and start your networking early in meet 60 people in just 45 minutes, Fred Hopper a relaxed, informal atmosphere. You will this is quick and efficient method of also be able to pick up your badge and meeting the vaulable contacts you might event schedule, and even get a few early otherwise miss. questions in for the following day’s speakers. ONLINE NETWORKING CENTRE – BEFORE, SUMMIT COCKTAIL DURING AND AFTER THE EVENT RECEPTION – Our popular online networking centre will go live 3 weeks 20TH MAY before the event. By allowing you to schedule meetings Reward yourself at the end with you fellow delegates in advance, the networking of a busy and informative centre will enable you to really get the best out of your day but attending the lively time at the event. Summit Cocktail Reception. Catch up with industry COFFEE & LUNCH friends and colleagues, as – BOTH DAYS well as the new contacts The backbone of your you will have met throughout networking, you will be able the day. Discuss the day’s to cement relationships hot topics, debate the big and discuss future business industry issues or simply opportunities during 2 lunch enjoy a few pre-dinner breaks and 6 coffee breaks drinks in good company. SAVE TIME AND MONEY - VISIT THE EXHIBITION TO SOURCE TOP SOLUTIONS PROVIDERS MEET OUR 80 EXHIBITORS, EXPERTS IN THE INTERESTED IN EXHIBITING ? FIELDS OF SEO, WEB ANALYTICS, AFFILIATE Many of our exhibitors are so happy with the amount of MARKETING, DISTRIBUTION TECHNOLOGY, business they do at this event, they come back year after WEB CONTENT, REVENUE MANAGEMENT year. If you would like more information about exhibiting, AND CONNECTIVITY. please contact: Save yourself valuable time sourcing Paul Lane on +44 (0)2073757597 or the solutions you need by comparing “Fantastic opportunity paul@eyefortravel.com for Multimap.com. Very price and service offerings under one valuable and able to showcase roof. This is the perfect opportunity our benefits to clients and to source suppliers catering for the the travel industry.” unique needs of travel marketing, Paul Hemmings, Multimap pricing, technology and distribution professionals. GROUP DISCOUNTS AVAILABLE - GET YOUR COLLEAGUES INVOLVED Page 11 Reserve your place now: www.eyefortravel.com/tds | Phone Paul Lane on: +44 207 375 7597 | Email: tim@eyefortravel.com
  • 12. Early nt Bir d Discou Travel Distribution SAVE Summit Europe ‘08 £200 gister b efore If you re h Feb ’08 Fri 29t 20 - 21 May, Business Design Centre, London 5 EASY WAYS TO REGISTER FOR THE CONFERENCE PHONE: Call Paul Lane on +44 (0)207 3757597 WEB: www.eyefortravel.com/tds EMAIL: Email all the required details below (please include ticket * MAIL: Send the completed form to EyeforTravel Conference Booking, type and full contact details) using the subject line Customer Services, 7-9 Fashion Street, London, E1 6PX, UK “TDS 2008 BOOKING” to tim@eyefortravel.com FAX: this form to +44 (0) 207375 7576 1. SELECT YOUR TICKET OPTIONS 3. PAYMENT Please tick the package price box you require below: Super Early Bird Early Bird Rate Full Price (Valid until Feb 28th) (Valid from Feb 29th (Valid from Apr 4th Quote this discount until Apr 4th) until the event) code when booking: BRONZE Includes: • 2 Day Summit Pass to any conference £795 + VAT £895 + VAT £995 + VAT If you wish to be invoiced please leave this • Welcome Drinks Reception (19th May) section blank and submit your request. • Networking Lunch (20th & 21st May) • Networking Evening Reception (20th May) Card Type: Amex Visa Mastercard Name on card: SILVER Includes: • The full contents of a bronze pass £995 + VAT £1095 + VAT £1195 + VAT Card Number: • An audio CD of the conference PLUS proceedings Expiry Date: Security Code: (The card security code is a unique three or four-digit number GOLD printed on your debit/credit card. The number is not embossed on Includes: the card so that it cannot be printed on receipts - making it difficult • The full contents of a bronze pass for anyone other than the genuine cardholder to know it.) • An Audio CD of the conference £1395 + VAT £1495 + VAT £1595 + VAT I will mostly be attending: PLUS proceedings Online Travel Strategies • Post event synopsis and analysis of all conference sessions (this will take up to 8 wks post the event to Revenue and Pricing Strategies in Travel complete) CRM and Loyalty Strategies in Travel (This is purely for our planning - you are free to PLATINUM swap between sessions.) Includes: • The full contents of a bronze pass • An Audio CD of the conference £1995 + VAT £2095 + VAT £2195 + VAT PLUS proceedings Date and Venue • Post event synopsis and analysis of all conference sessions (this will take up 20-21 May 2008, Business Design Centre, to 8 wks post the event to complete) 52 Upper Street, Islington, London, N1 0QH • The European Online Travel Distribution Report 2008 Hotel Discounts We have arranged hotel discounts at the Islington Hilton Hotel (prices start at £185 ppn) which is 2. ADD YOUR CONTACT DETAILS next door to the Business Design Centre and the Jury’s Inn Islington (prices start at £129 ppn) Mr / Mrs / Ms / Dr: First Name: which is a 5 minute walk. Once you register we will send you full prices and information. Last Name: Job Title: Company: Terms & Conditions Email: Telephone: All conference places are fully transferable without any charge. Address: Cancellations received before 5pm (GMT) time on April 21st 2008 will not incur a penalty (credit card registrations are subject to a Postcode: 5% administration fee). If written confirmation of a cancellation is not received, we will be obliged to charge the full fee. Please City: State / Province: note - you must inform the conference desk in writing of any cancellations on: customerservices@firstconf.com The organisers Country: reserve the right to make changes to the program without notice. Full event and registration information is also available online at www.eyefortravel.com/tds

×