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The annual Learning & Networking Opportunity for
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EyeforTravel - Revenue Management & Pricing in Travel USA 2008

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Revenue Management & Pricing in Travel USA 2008 - How to Boost Your Revenues - Even When Times are Tough

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  1. 1. Register before July 18 Travel Distribution to SavE $300 Summit N. America 2008 on your conference pass 1-2 October, Caesars Palace, Las Vegas ! Revenue Management & Pricing in Travel USa 2008 How to Boost your Revenues - Even When Times are Tough • Hear how to set the right prices in the face Just imagine what you could learn of economic slowdown from these industry leaders! • Apply a profitable revenue management strategy across all your distribution channels • Analyze the role of revenue Managers Jay Hubbs, Director of Revenue Management, Chinmai Sharma, VP Revenue within your travel organization and put Expedia Partner Services Group Management, Wyndham Hotels Group revenue management at the core of your business decisions • Learn how to apply Revenue Management Michael Bentley, Director, Revenue Susan Cary, Management Modeling and Analytics, Director of Revenue Management, techniques to groups and meeting space InterContinental Hotels Group AlaskaAir • Understand and overcome the unique challenges faced by small and independent hotels Dr. Peter Belobaba, Principal Research Melissa Skluzacek, Director of Revenue Scientist, Massachusetts Institute of • Find out how to maximize your revenue Management, Midwest Airlines Technology (MIT) through accurate forecasting • Get advice on implementing a consumer- centric revenue Management strategy to Ben Druce, Director of Revenue and Dr. Bill Brunger, Internal Consultant, boost revenue Pricing, WestJet Continental Airlines sponsors Media sponsor Gregg Chapman, Senior Manager Revenue and Profit Management, Walt Disney Rick Zeni, VP Revenue Management, Parks and Resorts JetBlue Airways Get 3 COnferenCeS fOr the PrICe Of 1! Book now and gain unlimited access to all tHRee tRavel distRiBution summit confeRences - full details inside
  2. 2. The annual Learning & Networking Opportunity for Revenue Managers & Pricing Experts in Travel recession in 2008-2009 will result in a industry – like you. Their input has enabled Are you confident that you are applying 6.1% decline in room revenue for the us to create a two day RM think tank that is consistent RM across your distribution US lodging inventory until 2010 (PKf). topical and directly relevant to your concerns. channels? Is too much of your revenue being revenue Management will become You’ll notice that our speaker list reads as a lost to third party intermediaries? You’ll also even more valuable during this period who’s who of the industry - individuals who hear top tips, hints and ideas as to how to of economic slowdown. And the role are setting the standards and leading the ensure that, with an ever-increasing number revenue Managers have within your field. The conference kicks off with a guide of distribution channels available, you are company will become even more vital. to pricing your travel product. Looking at only working with those that work best, and how and when you should you cut prices? are the most cost effective for your business. In an uncertain market the way you manage And how you appeal to the price-conscious your channels and price your product is In 2007 our Revenue Management USA customer, who, may have less money essential to the success of your business. conference saw the highest increase in the to spend, but is more web savvy and so If your RM and Pricing strategy can adapt number of delegates of any EyeforTravel cheaper to market and distribute to? to economic changes AND you put RM at event. And it’s not surprising. Our the core of your business decisions, you’ll You will discover how to put your customer’s delegates benefit from the most sought continue to grow profits. The Revenue behavior and purchasing profile at the after intelligence in the travel industry, firmly Management and Pricing in Travel 2008 event forefront of your RM strategy and focus on grounded in common sense do’s and don’ts will help you achieve this goal. what the customer is willing to pay. Expert that they can apply as you as they return to speakers from hotels, airlines and top their desk. Reserve your place today and As you will see from the detailed agenda, academic institutions will show you how to meet, network and do business with the this event has been shaped and molded by shift from product-centered view of demand, leading RM, pricing and distribution experts senior RM & Pricing executives in the travel to models based on customer behavior. in travel. Gain Access to Three Co-Located Conferences on One Pass and Choose from Over Twenty In-depth Sessions! This year we have co-located three conferences three conferences, meaning that you can choose conference experience by selecting the sessions under one roof to provide you with the from over twenty in-depth sessions examining that suit your areas of expertise and come away opportunity to network with a greater variety and Technology, CRM, Ancillary Revenue, Revenue with a wealth of information and a list of contacts number of travel executives. And purchasing Management, Pricing, Distribution, eCommerce that simply isn’t available anywhere else. one conference pass gives you access to all and Online Marketing. Tailor your two-day DAY 1 DAY 2 Networking Cocktail Party 5-7pm at the close of day one TRaVEL REVEnuE anCiLLaRy THE TRaVEL REVEnuE anCiLLaRy DisTRiBuTiOn ManagEMEnT REVEnuE DisTRiBuTiOn ManagEMEnT REVEnuE ExECuTiVE & PRiCing in in TRaVEL ExECuTiVE & PRiCing in in TRaVEL COnfEREnCE TRaVEL COnfEREnCE TRaVEL Role of innovation How can ancillary Digital Trends ancillary Revenue in Online Travel pricing in an Revenue Benefit Travel? for 2008 from a-Z Economic slowdown Which products to Forecasting Consumer Response MO RNING MO RNING The Rise of next- Offer, and When? Customer to ancillary Revenue Generation Travel Behavior intermediaries align Distribution managing ancillary With Revenue Revenue internally impact of Changing is ancillary Revenue How to sell Travel in an management and Externally Online advertising Fare structures on Rm program Consistent Economic Downturn Campaigns with Your Brand? profit Optimization LUNCH BREAK LUNCH BREAK The staying power of Traditional Tour Operators The Role of Revenue profile Customers Consumer-Centric with precise products managers Third-party Revenue management AFT E RNO ON AFT E RNO ON meta-search: Technology and Who, How & When using social media to ancillary Revenue Enhance Distribution ancillary Revenue small & independent and loyalty Dynamic packaging Hotels Website The Evolution Rm techniques for a Customers Optimization of the GDs Groups & meeting space Willingness to pay Rm and Condos This is a visual representation and is not a timed agenda Register now Online at: www.eyefortravel.com/tdsusa
  3. 3. Get Expert advice on Integrating Revenue Management with Pricin October 1st: 9.00am – 7.30pm • Get a better understanding of how much each • How should a revenue manager divide their reservation costs your hotel, for example, GDS time when resources are stretched? What Chairman: Warren Lieberman, President, fees, commissions and brand reservation fees should you be focusing on? Veritec Solutions Dr. Bill Brunger, Internal Consultant, • Is a best rate guarantee on your website the Steve Pinchuk, VP Profit Optimization Systems, Continental Airlines, (SVP Network, best way to encourage direct sales and greater SAS Institute Continental Airlines, retired) rate control? Chinmai Sharma, VP Revenue Management, • Get advice from hotels who have built basic RM 9.00 – 10.30: session 1: Wyndham hotels and resorts tools from scratch Kurien Jacob, SVP RM and Distribution, Maintain Revenues and set highgate hotels • Is a manual system always out-dated? the Right Prices in the face Kate Varini, Senior Lecturer, Oxford Brookes 1.00 – 2.00 Roundtable Lunch Break University & Founder betterrevenue.com of Economic slowdown • With less disposable income and the continuing 2.00 – 3.30: session 3: 4.40 – 5.10: Presentation: credit crunch, what else is the revenue manager to do to stop the bleeding and stimulate The Role of Revenue Managers spotlight on Revenue demand, if not to cut rates? Within Travel Organizations Management Techniques for • In the face of an impending recession, hear • How do you persuade your organization to groups and Meeting space best practices for managing revenue in a put RM at the core of all business decisions in • How can you apply revenue management down market and avoid rate erosion over the order to achieve maximum revenue? techniques to groups and meeting space to long term • Which RM organizational structures work generate more profits? • What are the dangers of chasing demand by and why? Should sales and marketing report • Hear the latest group pricing models and get lowering your prices? to RM? tips on pricing for large groups and conventions • Considering the success of Ryanair and • Resolve the ongoing battle between your • Evaluate, in advance, which events will yield the Southwest, are we to assume that the low-price marketing department and RM and ensure your most revenue model is the ultimate solution for the airline marketing promotions are in alignment with • How do you measure the performance of an business? Will the low-cost models ultimately your RM decisions event? Occupancy or revenue per individual? fare better? • What combination of skills makes a good • Discover how to optimize revenue through • How does opaque pricing allow you to tap revenue manager? group pricing and length-of-stay patterns into the price sensitive market and generate true incremental demand? How does opaque • Has web 2.0 made a revenue manager’s life Kim Nugent, Corporate Director of Revenue pricing act as a segmentation vehicle? more difficult? Management, Benchmark hospitality • Examine the price-elasticity of your customers • Where should you look to recruit talented and propose alternative products revenue managers? 5.10 – 5.40: Presentation: Jay Hubbs, Director of Revenue Management, • How do you stop Reservations Managers spotlight on Condo and Time- expedia Partner Services Group making rate changes at their own discretion? Chris Anderson, Assistant Professor, Cornell • How can you show the results of your RM share Revenue Management University, School of hotel Administration efforts to senior management and convince • How does Condo Revenue Management vary Ben Druce, Director of Revenue and Pricing, them to give RM the respect it deserves? from a traditional hotel? What do you need to WestJet Susan Cary, Director of Revenue Management, know to keep our individual owners content? AlaskaAir • Who is staying in condos, are they different to 10.30 – 11.00: Networking Coffee Break Melissa Skluzacek, Director of Revenue hotel guests? How do their length of stay and Management, Midwest Airlines booking patterns compare? 11.00 – 1.00: session 2: Gregg Chapman, Senior Manager Revenue and • What is the difference in terms of contract and Profit Management, Walt Disney Parks and align Distribution With resorts operational needs? Revenue Management • What is the difference between condo hotels Elizabeth Churchill, VP Sales and Marketing, and condo owners? Aqua hotels and resorts • How are distribution channels shifting and • Condo owners often don’t understand why you what impact does this have on revenue 3.30 – 4.00: Networking Coffee Break are selling your condo for different prices. How management? Where should you focus your do you get the owner to have confidence that time and resources? 4.00 – 4.40: Presentation the rate decisions you make are in the best • Should your revenue management rules vary interest of the property? depending on your distribution channel? spotlight on Revenue Speaker for this session to be confirmed – • See how to measure your performance across Management for small and please check the website for updates various channels and streamline your processes to effectively implement revenue management independent Hotels 5.40 – 7.30: Networking Cocktail Party • How do you manage all your channels and • How do you overcome the unique challenges where they get their data from? posed by small and independent hotels? • Identify the marketing opportunities for each • How do you manage prices across various channel, like GDS ad placements and 3rd Party channels to ensure that your intermediaries Enhancements, to increase your hotel’s sort don’t undercut you? order and market promotions For more information call James Brown on +44 (0) 207 375 7551 – UK
  4. 4. ng and Distribution and Optimize Profits across Your Organization October 2nd: 9.00am – 3.30pm • What are airlines and RM system developers • How are the airlines classifying the needs doing to modify forecasting and optimization of the customer and providing them with a 9.00 – 10.30: session 4: models in an effort to reclaim revenues lost variety of purchasing choices? What impact to fare simplification and reduced demand can this have on revenue management? Maximize your Revenue segmentation? • Unearth the psychology of how and when Through accurate • Learn about the latest research into new RM different groups buy and hold out for a more methods designed to estimate passenger profitable reservation forecasting willingness to pay and optimize revenues • Examine the lifetime value of the customer • For the airline industry a 10% improvement in today’s less restricted airline pricing and take a humanistic approach to revenue in accuracy can contribute a 3% increase environment. management in revenue. Learn how to create a forecast Dr. Peter Belobaba, Principal Research Juston Parker, President, mentality throughout your organization Scientist, MIt International Center for Parker hospitality Group Air transportation • Which periods of time should you use for Tammy Farley, Principal, forecasting? How do you divide time and the rainmaker Group 11.30 – 12.00: Keynote Presentation: provide a good basis for forecasting? 2.30 – 3.00: Networking Coffee Break • How should you forecast in a time of How to Optimize Profits in a economic instability? Multi-Channel Environment 3.00 – 3.30: Closing Presentation: • What is the best forecasting model? • See why a lack of Profit Optimization Historical models? Advanced models? understanding, coupled with internal politics, Manage the Marketing Mix to Combined models? What are the pros and cons of each? often prevents the unlocking of this huge achieve Optimum Revenues revenue source – How can you overcome • How can you adapt forecasting models • How do you deal with multiple revenue the challenges to unleash the power of a in a period of rapid market change, when streams and vastly different cost margins? coherent profit optimization strategy? historical data is insufficient? Or do you need • How do you maintain your highest yields • How do you quantify, analyze and a new model entirely? without damaging partnerships and strategically implement a profit • Are guests so predictable that their buying negotiations with contracts? optimization strategy? patterns can be pinpointed and predictions • What mix gains the maximum revenue? • How can you utilize XML standards to made about what they will do? What about • How do you manage for market share vs increase profit? the human element? profit? • The same booking in different channels has • Improve your forecasting to take into account different profitability. What channels deliver • Could you use an automated system to the effect of pricing on purchasing behavior the best profit? eventually manage the marketing mix? • Understand the difference between • How can you segment your customers to • Get advice on closely monitoring inventory constrained and unconstrained forecasting. deliver maximum profits? What rates are and rates on the OTAs and decide when to How can unconstrained demand forecasting marketable for each segment? close inventory to lower rated rooms when help you optimize revenue? What role can demand warrants it Neil Salerno, CHME, CHA, Consultant & your RM system play in forecasting demand? Speaker for this session to be confirmed – Author, hotel Marketing Coach Rick Zeni, VP Revenue Management, please check the website for updates JetBlue Airways 12.00 – 1.00: Roundtable Lunch Break Jim Rozell, Senior Director Revenue Optimization, Carlson hotels Group 1.00 – 2.30: session 5: 5 Easy Ways Dominic Beveridge, Senior Account Manager, JDA Software Group Service Industries actively Pursue a To Register Michael Bentley, Director, Revenue Consumer-Centric Revenue EMaiL: helen@eyefortravel.com Management Modeling and Analytics, InterContinental hotels Group Management strategy To Boost Revenue fax: This form to 1 800 814 10.30 – 11.00: Networking Coffee Break 3460 or if you are outside the • Hear how to segment your customers into USA + 44 (0) 207 375 7576 distinct buying groups, demonstrating 11.00 – 11.30: Keynote Presentation: different booking behaviors, then find out how CaLL: Toll free 1 800 814 3459 to track their traits to predict future behavior (Ext 320) or if you are outside What is the impact of • How do you monitor changes to various the USA +44 (0) 207 375 7551 Changing fare structures customer segments and detect downturns? on airline RM systems? Learn how to set prices according to your OnLinE: www.eyefortravel.com/ customers’ willingness to pay tdsusa • How have simplified and less restricted fares • See how your competitors have boosted affected the ability of airline RM systems to sales by sending targeted messages to MaiL: Registrations, maximize revenue? EyeforTravel, 7-9 Fashion Street, certain segments in specific channels at • To what extent do the current shortcomings specific times London E1 6PX, UK of RM systems contribute to lower yields, • Casino customers may be willing to be higher loads factors, and overall lower airline revenues? segmented when they can see the immediate Book now to avoid benefit, but how do you segment other groups of travelers who are less willing? disappointment Book Before July 18 For Early-Bird Discounts
  5. 5. Register on the Secure Website at www.eyefortravel.com/tdsusa Revenue Management Register before July 18 to & Pricing in Travel SavE $300 on your conference pass 1-2 October, Caesars Palace, Las Vegas ! This conference is a REGISTER NOW! key forum for high-level 5 Ways TO REgisTER GROup DisCOunTs: executives to network, learn The sooner you book the more you save! • Email: helen@eyefortravel.com with your full contact details and we will and discuss their future process your registration Early bird offers could save you $300, so book soon to get the best possible price. strategy. see what your • OnlinE: Go to www.eyefortravel.com/tdsusa and submit your details for Plus the more people you bring, the more instant confirmation. You can pay directly on the secure site or you will save! If you buy 4 conference fellow travel experts have request an invoice. passes you will receive one free pass. said about last year’s event: • mail: This form to: Registrations, EyeforTravel, For more details on group discounts please call James Brown +44 (0) 207 375 7-9 Fashion Street, London E1 6PX, UK 7551 or email jamesb@eyefortravel.com “Excellent conference and I will • Fax: Back this form to 1 800 814 3460 HOTEl DisCOunTs: be using many of the facts and • Call: The booking hotline on +44 (0) 207 375 7551 We have arranged a special discounted reports for next years budget room rate at Caesars Palace. Reservation Please tick the package price Register before Register before details will be sent to you when you presentation.” box you require below: 18 July 2007 22 August 2007 Register after register. Please note that there is limited 22 August 2007 availability, so it is recommended that you sameer mehra, Regional Director of Revenue SAVE $300 SAVE $100 book early to take advantage of this offer. and Distribution, Highgate Hotels GOLD PASS Includes: CanCEllaTiOn pOliCY: • North American Online Travel Market All conference places are fully transferable “Good mix of speakers. The brief, Report (worth $995 if purchased without any charge at any time. There will be no $2195 $2395 $2495 yet informative, presentations separately) penalty for cancellations received before Friday • 2 Day Conference Pass 5th September 2008 (Credit card registrations allowed for more discussion which • CD-Rom of the conference (audio are subject to a 10% cancellation fee). If written confirmation of a cancellation is not received is essential at this type of event.” and presentations) before Friday 5th September 2008 we will James Van sistine, Director or Revenue Optimization, be obliged to charge the full conference fee. Carlson Hotels SILVer PASS Please note, you must inform the conference desk in writing of any cancellations: please Includes: email customerservices@firstconf.com • 2 Day Conference Pass $1495 $1695 $1795 “A great opportunity to hear • CD-Rom of the conference (with Purchasing one conference pass gives what others in the industry presentations and an audio stream) you access to all 3 conferences: are doing while confirming the • The Travel Distribution Executive current direction of our own BrOnze PASS Conference 2008 Includes: $1295 $1495 $1595 • Revenue Management & Pricing in plans. A great show.” • 2 Day Conference Pass Travel 2008 • Ancillary Revenue in Travel Heather scharmer, Revenue Management Training and Development Manager, interContinental Hotels Group Yes!! Please register me for Travel Distribution Summit 2008 “A well-organised conference Block letters please Mr / Mrs / Ms / Dr: First name: Last name: that touched on some very Company: Position/Title: important topics. The moderator was fantastic and provided some Telephone: Fax: excellent examples.” Email: aditi Verma, Revenue Manager, Gaylord palms Address: Zipcode: Country: What is the north american Online Payment: Travel market Report? I enclose a check/draft for: $_________________ (payable to First Conferences Ltd) This report will provide you with up to the minute data and strategic analysis of the US online travel Please invoice my company: $_________________ Purchase Order No.:____________________ market. Incorporating an overview of the market, as Please charge my credit card: $________________ AMEX Visa Mastercard well as detailed sector analyses which uncover trends of airlines, hotels and intermediaries, plus an insight Credit card number: Security code: Expiry Date: into leading companies, this report will help you to Name on card: Signature: strategically position your company. Exploring historical data from 2002 and looking forward to 2010, this is an NB: Full paYmeNt must Be received BeFore the eveNt © Copyright 2006 First Conferences Ltd. EyeforTravel reserves the right to make changes to the programme prior to the event. All rights reserved. essential source of market intelligence that will enable www.firstconf.com/firstconf/legal_notice.html This document contains original material which is protected by copyright. No unauthorised use of the material you to define your online strategy for 2008 and beyond. herein may be made without the prior consent of First Conferences Ltd. EyeforTravel is a proprietary creation and trademark of First Conferences Ltd. Meet Over 200 Revenue Management and Pricing Experts in One Place!
  6. 6. Travel Distribution Summit N. America 2008 Register before July 18 to 1-2 October, Caesars Palace, Las Vegas SavE $300 on your conference pass MaKE THE ESSENTIaL CONTaCTS YOU NEED TO BOOST YOUR ! REvENUE MaNaGEMENT PERFORMaNCE & INCREaSE PROFITS Ample opportunities to network with fellow attendees and meet potential partners… Travel Distribution is based PRE-REGISTRATION PARTY – 30th on partnerships and at “EyeforTravel September – Once arriving at Caesars this event distribution continues to be the best attended Palace, come and meet your fellow deals are initiated, Revenue Management conference in delegates in the Hotel bar. Collect refreshed and most North America and is an invaluable your badge and avoid the morning importantly sealed. source of networking and cross- rush. It’s an ideal place to meet old Our delegates are pollination of industry ideas” friends and start your networking some of the most Dominic Beveridge, Senior Account before heading out into Las Vegas. senior decision-makers Manager, JDa software inc in the travel industry and COCKTAIL EVENING – 1st October – We know that you want to meet with 1000 people expected at your fellow delegates and speakers in a social environment at the end of our 2008 Summit the networking possibilities are endless. an information-packed first day - which is why our networking receptions We know how important your time is, which is why we have are always such a great success! Being held in the exhibition hall, this specifically designed this event to allow you to meet your fellow informal environment is the perfect opportunity for you to see the products delegates and start talking. These include: on offer, meet your fellow delegates and discuss the issues that have been raised. ONLINE CONTACT CENTER – Organize meetings in advance and touch base with those crucial contacts through COFFEE & LUNCH BREAKS – The backbone of your “EyeforTravel is one our online networking center. of the few opportunities for revenue This online system will be up and networking; you’ll be able to management professionals to network. running before the event so you cement relationships and It is a fantastic opportunity to learn the can make initial contact and after discuss future business best practices of other companies as well the event to catch-up with the opportunities during two lunch as information about car rental, airline people you missed. By limiting breaks and four coffee breaks. and cruise industries.” the number of emails we’ll ensure We promise you’ll have ample Megan Watters, Revenue Manager, that you only hear from potential time to network with your fellow Holloway Lodging partners and avoid spam. attendees across the two days. EXPERT SPEAKERS INCLUDE Brian Robb, SVP Corporate Dr. Natasa Christodoulidou, Cormac Wheelan, CEO, Kim Nugent, Corporate Director Stowe Shoemaker, Associate Charlie Sultan, MD Sales, Development, The Mark Travel Ph.D, Assistant Professor of Datalex of Revenue Management, Dean of Research, University of Planning & Analysis, Corporation Marketing, California State Dave Jones, Director, Web Benchmark Hospitality Houston American Airlines University, Dominguez Hills Frank Petito, SVP Corporate Business, WestJet Rob Bunker, Director, Revenue Susan Cary, Director of Revenue Dr. Bill Brunger, Internal Development, Orbitz Worldwide Elizabeth Churchill, VP Sales David Gross, SVP Global Airline Management Consulting Management, AlaskaAir Consultant, Continental Airlines Gregg Schulze, VP Air, The & Marketing, Aqua Hotels & Distribution, Sabre Neil Salerno, CHME, CHA, & Analysis, Harrah’s Mark Mahaney, Director of Americas, Expedia Resorts Consultant & Author, Hotel Gregg Chapman, Senior Entertainment Internet Research, Citigroup Barry Biffle, SVP & CMO, Spirit Marketing Coach Noreen Henry, VP Hotels & Manager Revenue & Profit Jim Young, VP Sales, Investment Group Airlines Keith Melnick, EVP Corporate Packaging, Travelocity Management, Walt Disney Parks Distribution & Marketing, Melissa Skluzacek, Director of Glen Harvell, VP & General Development, Kayak Tammy Peter, VP Global & Resorts Frontier Airlines Manager, Travelocity On Revenue Management, Charlie Coniglio, VP Distribution Strategy, Wyndham Gregory Saks, Director, John Lambe, CTO, OpenJaw Midwest Airlines Location eCommerce & Global Hotel Group Compete Technologies & Vice-Chairman Greg Webb, Chief Marketing Owen Wild, Director of Distribution, Dollar Thrifty William Koo, Chief Marketing Jake Fuller, Managing Director, of the OpenTravel Board of Automotive Group Officer, Sabre Travel Network & Marketing, North America, Strategist, Castle Hotels & Thomas Weisel Partners Directors “Caribbean Jim” Hobbs, Sabre Airline Solutions Amadeus North America Resorts Jay Hubbs, Director of Revenue President / Founder, Amy Scarth, Head of Research, John McEwan, Director of Patrick Murphy, Chairman, Ben Druce, Director of Revenue EyeforTravel Management, Expedia Partner CheapCaribbean.com Revenue Strategy, Vail Resorts Aviation Group, Performance & Pricing, WestJet Services Group Kristen Celko, VP Marketing, Chinmai Sharma, VP Revenue Robert Buckman, Director of Consultants International Dr. Peter Belobaba, Principal Management, Wyndham Hotels Jim Rozell, Senior Director STA Travel Airline Distribution Strategies, (former Executive Chairman Research Scientist, MIT & Resorts Revenue Optimization, Carlson Nathan Clapton, Senior Amadeus North America of RyanAir) International Center for Air Chris Amenechi, Senior Director Hotels Group Director, Brand Distribution, Transportation Rod Cuthbert, CEO, Viator Rick Zeni, VP Revenue TripAdvisor International eCommerce Julie Szudarek, VP of Revenue Brett Cochran, Director of Management, The Americas, Rom Hendler, VP Strategic Management, JetBlue Airways Bob Barnes, CEO, Zonder & Distribution Planning, Business Development, JetBlue Continental Airlines Orbitz Worldwide Marketing, The Venetian Resort Ted Souder, Midwest Director Sandy Gantt, Managing Director Airways Chris Anderson, Assistant Kate Varini, Senior Lecturer, Hotel Casino of Sales, Google E-Commerce, United Airlines Diane Clarkson, Travel Analyst, Professor, Cornell University, Oxford Brookes University & Steve Pinchuk, Corporate VP Warren Lieberman, President, Matthew Cummack, SVP Jupiter Research School of Hotel Administration Founder, betterrevenue.com Revenue Management, SAS Veritec Solutions Lodging, Expedia Book now at: www.eyefortravel.com/tdsusa

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