0
MOVE FROM A „COST CENTER‟         TO A „GAME CHANGER‟         IT360TM: Change perceptions, Define, measure          and ma...
Perception of IT      Role of IT in developing,                                           Since it is intangible,        s...
Challenges of changing perception at the differentstages of the Business Value Cycle                                      ...
What is Business Value     Definition of „Business Value‟ varies according to an organization‟s        objectives. Busines...
Wipro‟s IT360 sub-services               Strategy                              Process                                 Ope...
Customer Benefits    Wipro‟s Industry expertise of over 25 years in both IT applications and    infrastructure enables it ...
For more details please visit the link below    http://www.wipro.com/Documents/IT_360_Whitepaper.pdf             Or contac...
About Wipro Council of Industry Research    Wipro set up the Council for Industry Research, comprised of domain and    tec...
About Wipro Technologies    Wipro Technologies, the global IT business of Wipro Limited (NYSE:WIT) is a    leading Informa...
Thank you     © Wipro Limited, 2011. All rights reserved.     For more information visit www.wipro.com     No part of this...
Upcoming SlideShare
Loading in...5
×

Wipro's IT360TM | Move from a 'Cost center' to a 'Game changer'

3,095

Published on

Read about the challenges of changing perception at the different stages of the Business Value Cycle. | Wipro Technologies

Published in: Business, Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
3,095
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
32
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Transcript of "Wipro's IT360TM | Move from a 'Cost center' to a 'Game changer'"

  1. 1. MOVE FROM A „COST CENTER‟ TO A „GAME CHANGER‟ IT360TM: Change perceptions, Define, measure and maximize business value realized from IT1 © 2011 Wipro Ltd - Confidential
  2. 2. Perception of IT Role of IT in developing, Since it is intangible, selling and delivering business leaders believe IT products and services on does not add direct value behalf of business to business and does not enterprise is critical directly influence growth IT and Business Both IT and the business Gap can be bridged if IT lack the means to link IT focuses on delivering spending to business value, business value while IT needs to bridge this gap demonstrating contribution to change business mindset to business goals22 © 2011 Wipro Ltd - -Confidential © 2010 Wipro Ltd Confidential
  3. 3. Challenges of changing perception at the differentstages of the Business Value Cycle Pain-Point IT & Business speak Desired Solution different languages A Common definition Lack of a common of „Business Value‟ definition of „Business based on fundamental Value‟ business dimensions Benefit A Common definition of „Business Value‟ and „Success‟ that leads to better productive „value‟ discussions Pain-Point Pain-Point Lack of a mechanism to measure monitor & Value Lack of „value-centric‟ ROI maximize Business Value information to determine delivered by IT forcing IT Definition the right focus areas & into cost-oriented debates Benefit Benefit enable IT budget instead of value-oriented prioritization discussions Clear Linkage Value Value Informed IT prioritization between IT Spend & Delivery & Creation aligned to Business Business Outcomes Realization Objectives & desired Desired Solution Desired Solution Business Outcomes A mechanism to prioritize A Standard mechanism IT funds based on.. (with a proven framework Revenue opportunities across and monitoring & BUs. IT Critically to Business reporting tool) to measure Performance and monitor Business IT Capability gaps vis-à-vis Value delivered by IT competitors33 © 2011 Wipro Ltd - -Confidential © 2010 Wipro Ltd Confidential
  4. 4. What is Business Value Definition of „Business Value‟ varies according to an organization‟s objectives. Business Value is reflected in the following ways Low Business Risk Sustainable Protected Growth Revenue Reduced Operations Greater Customer cost Satisfaction Employee Satisfaction Greater Brand Value44 © 2011 Wipro Ltd - -Confidential © 2010 Wipro Ltd Confidential
  5. 5. Wipro‟s IT360 sub-services Strategy Process Operations Scope: Measure and manage Scope: Business Value Scope: Business Value of the Business Value of IT at the „Plan Impact of IT at Business Process „Build IT‟ & „Run IT‟ phases IT‟ phase at the Enterprise level enablement level Objectives: IT Benefits and individual Business Unit level Forecasting, Measurement & Objectives: Establish a Objectives: Business Process Realization: Establish a mechanism conceptual resonance between enablement through IT –Establish to prioritize „Build‟ IT spend & the Business & IT to recognize a mechanism to measure & track benefits realized the potential of IT as a „value monitor the cost, availability & Increase the value delivered by contributor‟ as against a „cost performance of business operational IT capabilities by centre‟ processes (based on the deploying appropriate Get an accurate, granular handle dependencies they have on frameworks like Lean & Six Sigma on IT costs as a fundamental underlying IT services.) Benefits: Better IT Portfolio pre-requisite to measuring IT‟s Management value A scientific ROI-centric Benefits: A holistic „IT Benefits: Better Business-IT monitoring & management methodology to prioritize IT partnership capability that provides a „business spend on the basis of „Keep-the- Establishes a common definition process‟ level view of IT‟s Lights-on‟ expense versus & language of „Business Value‟ performance as against the „Transformational‟ investments, to that enables better alignment & traditional, silo view of arrive at the optimal „IT-enabled‟ partnership between Business, IT Infrastructure & Application business investment portfolio that & third party IT service availability maximizes Business Value providers55 © 2011 Wipro Ltd - -Confidential © 2010 Wipro Ltd Confidential
  6. 6. Customer Benefits Wipro‟s Industry expertise of over 25 years in both IT applications and infrastructure enables it to tailor solutions according to the client‟s exact specifications and requirements. Presence of a Strategic Advisor, an expert in „Business Value of IT‟ for guidance and vision from past experiences. Wipro partners with upcoming global-standard frameworks, with unique value propositions for various stakeholders in the Business-IT ecosystem, to help measure Business Value delivered from IT. Presence of niche tools that help accurately measure & monitor the cost & business value of IT.66 © 2011 Wipro Ltd - -Confidential © 2010 Wipro Ltd Confidential
  7. 7. For more details please visit the link below http://www.wipro.com/Documents/IT_360_Whitepaper.pdf Or contact sureni.rout@wipro.com7 © 2010 Wipro Ltd - Confidential © 2010 Wipro Ltd - Confidential
  8. 8. About Wipro Council of Industry Research Wipro set up the Council for Industry Research, comprised of domain and technology experts from the organization, to address the needs of customers. It specifically surveys innovative strategies that will help customers gain competitive advantage in the market. The Council, in collaboration with leading academic institutions and industry bodies, studies market trends to help equip organizations with insights to facilitate their IT and business strategies. For more information on the Research Council visit www.wipro.com/insights or mail wipro.insights@wipro.com8 © 2010 Wipro Ltd - Confidential © 2010 Wipro Ltd - Confidential
  9. 9. About Wipro Technologies Wipro Technologies, the global IT business of Wipro Limited (NYSE:WIT) is a leading Information Technology, Consulting and Outsourcing company, that delivers solutions to enable its clients do business better. Wipro Technologies delivers winning business outcomes through its deep industry experience and a 360 degree view of “Business through Technology” – helping clients create successful and adaptive businesses. A company recognised globally for its comprehensive portfolio of services, a practitioner‟s approach to delivering innovation and an organization wide commitment to sustainability,Wipro Technologies has over120,000 employees and clients across 54 countries. For more information, please visit www.wipro.com9 © 2010 Wipro Ltd - Confidential © 2010 Wipro Ltd - Confidential
  10. 10. Thank you © Wipro Limited, 2011. All rights reserved. For more information visit www.wipro.com No part of this document may be reproduced in whole or in part without the written permission of the authors. Wipro is not liable for any business outcome based on the views presented in this document. For specific implementation clients should take advise from their client engagement manager.10 © 2011 Wipro Ltd - Confidential
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×