Up Close & Connected
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Up Close & Connected

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Hyperconnectivity provides multiclient and multidevice access to enterprise resources, involves mobility, personalization, localization and management of customer experience. Enterprises expect ...

Hyperconnectivity provides multiclient and multidevice access to enterprise resources, involves mobility, personalization, localization and management of customer experience. Enterprises expect hyperconnectivity to improve customer service and deepen customer relationship.

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 Up Close & Connected Up Close & Connected Document Transcript

  • Up Close & Connected What can a Utility company do to improve customer service and increase efficiency? THE BLUEPRINTS, MANUALS & MAP TO TARGET LOCATION LOADS UP STARTS THE ROBOTIC ARM AND SCANS THE SOLAR PANEL UTILITY NOC ARRIVES AT THE LOCATION UTILITY NOC UTILITY NOC WORK ORDER RECEIVED Straps on his smart helmet, takes tablet in his hand. Launches the camera via robotic arm Video analytics sent to NOC look at panels 3 & 4 UTILITY NOC COMPUTING PLATFORM BLUEPRINTS & ROAD MAP SMART HELMET LOW POWER TABLET SOLAR PANELS CONFIRMING DAMAGE TO ARRAY 4 Proceed to array replacement Confirms array replacement, closes work order via hand held tablet UTILITY NOC UTILITY NOC UTILITY NOC Activity viewed by NOC via helmet camera Completes task with NOC Voice Support SMS SENT Confirmation SMS to smart home resident Technician takes out the New Solar Panel Connected devices and systems helps in building stronger customer relationships Improve customer service 66% Build stronger customer relationships 46% Increase mobile workforce productivity 42% Source: Hyperconnectivity survey of 238 business technology and marketing professionals conducted by UBM Tech commissioned by Wipro Ltd. Detailed findings available in the Wipro-UBM Tech report on Hyperconnectivity READ MORE DO BUSINESS BETTER CONSULTING | SYSTEM INTEGRATION | OUTSOURCING | NYSE:WIT | OVER 140,000 EMPLOYEES | 61 COUNTRIES