Beyond Cost Arbitrage: Emerging                 Paradigms for Sustaining Competitive                            Advantage ...
Business Realities       Disruption in Business Models                                   Need for Greater agility        C...
Service Providers Dilemma    How do you objectively assess the business value of a solution?                              ...
Bridging the business value gap will fuel future ITstrategy  Service providers need to ask themselves….    How do we align...
Moving beyond Cost Arbitrage – The New ValueDrivers                     Cost  Arbitrage ……………………………….….Business Value Add ...
Value Chain Movements– Outsourcing Perspective                                                          Business Process U...
How are Indian service providers adapting to meetnew market demands?                                              Speciali...
It is a matter of Choices                Indian Providers need to decide                       WHERE  & HOW               ...
Developing Service Lines in Niche Industries
Clinical Processing Services   Enhancing efficiencies by leveraging intellectual capabilities towards delivering quality  ...
Medical Management                                              Technology drivers :                                      ...
Benefits of Medical Management                                                      Managed Model                     SMS ...
Thank You   Tk.kurien@wipro.com                        CONFIDENTIAL© Copyright 2005 Wipro Ltd    13 
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Beyond cost arbitrage – emerging paradigms for sustaining competitive advantage in outsourcing

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Bridging the business value gap will fuel future IT Strategy

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Beyond cost arbitrage – emerging paradigms for sustaining competitive advantage in outsourcing

  1. 1. Beyond Cost Arbitrage: Emerging Paradigms for Sustaining Competitive Advantage in Outsourcing July 13th 2006 T.K. Kurien CEO, Wipro BPO© Copyright 2005 Wipro Ltd  confidential  1 
  2. 2. Business Realities  Disruption in Business Models  Need for Greater agility  Commoditization  Pricing Pressure  Margin Squeeze Every moment of truth needs to deliver Business Value  CONFIDENTIAL© Copyright 2005 Wipro Ltd 
  3. 3. Service Providers Dilemma  How do you objectively assess the business value of a solution? CONFIDENTIAL© Copyright 2005 Wipro Ltd 
  4. 4. Bridging the business value gap will fuel future ITstrategy  Service providers need to ask themselves….  How do we align our thinking with that of the business stakeholders? CONFIDENTIAL© Copyright 2005 Wipro Ltd 
  5. 5. Moving beyond Cost Arbitrage – The New ValueDrivers  Cost  Arbitrage ……………………………….….Business Value Add  THEN NOW FUTURE §Low end, §Remote managed resource intensive services §IT infrastructure utility services §Infrastructure outsourcing §EDSs Agile Enterprise Outsourcing §Eg Mainframe, §Hosting §IBMs On Demand Business server storage §Network services §Legacy apps §Struggle between §Belief That custom & Standard §Software as a Service §Application business applications customization of Customization of only those apps continues Outsourcing business apps §Usage of global that genuinely deliver competitive yields competitive advantage sourcing for labor advantage intensive applications§Business Process §Contact Centers §Transaction processing §Business Process Utilities Outsourcing §Shared Services CONFIDENTIAL© Copyright 2005 Wipro Ltd 
  6. 6. Value Chain Movements– Outsourcing Perspective  Business Process Utilities  Contact Centers  Business  Demand Management (CRM~ Sales)  Business Process  Outsourcing  Buyer  Supply Management  ($112 Billion)  (Logistics ~Supply chain)  Transaction processing   Enterprise  Services (F&A – HRMS)  Utility computing is  slowly changing the  ASP –  outlook of the IT  Software as a Service ~ Application Utilities  service market.  Y2K     Application Migration ~  EAI  Application  Outsourcing($35 Billion)  ERP – commercial off the shelf  Legacy Applications Management  Infrastructure utilities  Colocation ~ Hosting  Network ~ LAN ~ WAN or  Infrastructure  CIO or IT  Telecommunications  Outsourcing( $146 Billion)  buyer  Desktop ~ Help Desk  Mainframe ~ Midrange ~  Servers Storage  Time CONFIDENTIAL© Copyright 2005 Wipro Ltd 
  7. 7. How are Indian service providers adapting to meetnew market demands?  Specialist  •Insight­led Custom solution  •Vertical specialist  •Horizontal specialist  Cost Competitiveness  •Platform  •ADM factory  § COST DRIVER § VALUE & DEEP CLIENT RELATIONSHIPS CONFIDENTIAL© Copyright 2005 Wipro Ltd 
  8. 8. It is a matter of Choices  Indian Providers need to decide  WHERE  & HOW  they want to compete CONFIDENTIAL© Copyright 2005 Wipro Ltd 
  9. 9. Developing Service Lines in Niche Industries
  10. 10. Clinical Processing Services  Enhancing efficiencies by leveraging intellectual capabilities towards delivering quality  clinical processing services to Global Customers. Ø  3D Reconstruction & Processing Services  Providing 3D anatomical models for MR / CT Angiographies Ø  Collaborative Radiology Reporting  Web based reporting to enhance productivity gains Ø  Oncology & Orthopedic Services  Providing IMRT , 2D/ 3D Conformal Treatment Planning  3D Implant assessments, digital prosthetic templates. Ø  Clinical Trials & Medical Management  Imaging trials, Pharma Co­vigilance Drug discovery,  Outsourced research, Nurse call centers for medical care.
  11. 11. Medical Management  Technology drivers :  •  Development in computing and information  •  Growth in Technology, network and  telecommunications infrastructure,  •  Use of technology by older people  Non­technological drivers :  •  Extended access to healthcare services,  •  Aging society, driving cost reduction, etc. Benefits of telecare :  •  Better access & provision of healthcare  •  Reduced waiting lists, enhanced patient  outcomes and access to information  •  Revenue generation and cost effectiveness.  •  Increasing population affected by various disease states.  •  Huge spends in disease management and preventive medicine •  Aging population ; Biopharmaceuticals research & pharma co­vigilance 
  12. 12. Benefits of Medical Management  Managed Model  SMS enabled Pacemaker; Pill  Dispenser; Telemedical Monitor Dispenser; Telemedical Monitor 
  13. 13. Thank You Tk.kurien@wipro.com CONFIDENTIAL© Copyright 2005 Wipro Ltd  13 
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