Achieving Sustenance of Collaborative Work Centres


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Collaborative Work Centers (CWC) are being widely adopted by upstream oil & gas companies. They play a greater role in helping upstream oil & gas companies realize their goal of optimizing production, reducing cost & improving recovery.

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Achieving Sustenance of Collaborative Work Centres

  1. 1. © 2013 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL1 Achieving Sustenance of Collaborative Work Centres
  2. 2. © 2013 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL2 Achieving Sustenance of Collaborative Work Centres Collaborative Work Centers (CWC) are being widely adopted by upstream oil & gas companies. They play a greater role in helping upstream oil & gas companies realize their goal of optimizing production, reducing cost & improving recovery. This paper describes five critical elements that need to be present for post-implementation sustenance of any CWC program. It also discusses the best practices around these key elements.
  3. 3. © 2013 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL3 Collaborative Work Centers Collaborative Work Centers Infrastructure • Facility Capabilities • People • Process • Tools & Technology
  4. 4. © 2013 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL4 Five Critical Elements • Develop adequate training programs to equip staff to use CWC effectively Element : 1 • Define the metrics to monitor and maximize CWC usage Element : 2 • Create a strong support system for proper maintenance and upgrade of infrastructure Element : 3 • Establish strong leadership commitment to ensure budget and direction Element : 4 • Seek regular feedback about the quality of CWC services Element : 5
  5. 5. © 2013 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL5 Best Practices Around the Key Elements. The 'technology champions’ should impart training to their teams & all collaboration should be electronically recorded and conducted as per the agenda. Element : 1 Asset leadership should clearly communicate the objective of reporting to user community & share results to discuss areas of improvement. Element : 2 The asset IT/Infrastructure division should have a set of people trained to troubleshoot faults & later can be consolidated into a hub and spoke support model. Element : 3 The asset leadership should work together with their respective team leads and encourage them to take up the role of change leaders Element : 4 Site heads should establish a functional email to directly receive feedback from their team members, discuss them with the leadership and follow up with action Element : 5
  6. 6. © 2013 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL6 Conclusion  Achieving one or more of the five elements discussed in this paper would require significant commitment, resource and efforts from the management.  The CWC program’s overall budget should make adequate allowance for sustenance cost.  Apart from the asset, the leadership should be involved throughout the post –implementation change adoption phase to ensure smooth organization transition and application of best practices in achieving the same.
  7. 7. © 2013 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL7 For more details please visit the link below: collaborative-work-centres-in-the-upstream-oil-and-gas- industry.pdf
  8. 8. © 2013 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL8 Wipro set up the Council for Industry Research, comprised of domain and technology experts from the organization, to address the needs of customers. It specifically surveys innovative strategies that will help customers gain competitive advantage in the market. The Council, in collaboration with leading academic institutions and industry bodies, studies market trends to help equip organizations with insights to facilitate their IT and business strategies. For more information on the Research Council visit or mail About Wipro Council for Industry Research
  9. 9. © 2013 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL9 About Wipro Technologies Wipro Technologies, the global IT business of Wipro Limited (NYSE:WIT) is a leading Information Technology, Consulting and Outsourcing company, that delivers solutions to enable its clients do business better. Wipro Technologies delivers winning business outcomes through its deep industry experience and a 360 degree view of “Business through Technology” – helping clients create successful and adaptive businesses. A company recognised globally for its comprehensive portfolio of services, a practitioner’s approach to delivering innovation and an organization wide commitment to sustainability, Wipro Technologies has over 140,000 employees and clients across 57 countries. For more information, please visit
  10. 10. © 2013 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL10 Thank You ©Wipro Limited, 2013. All rights reserved. For more information visit No part of this document may be reproduced in whole or in part without the written permission of the authors. Wipro is not liable for any business outcome based on the views presented in this document. For specific implementation clients should take advise from their client engagement manager.