NEW HORIZONSCOMPUTER LEARNING CENTERS Capabilities Overview
Challenges Faced by Our Customers – Across the Street and Around the Globe Focus on Technologies to Enable Employees and Enhance the Customer Experience Seamlessly Integrate Learning into Employees’ Key Job Responsibilities Create Sustainable Business Value with Lean Technology Budgets and Staff Align Plans and Priorities of the Technology Organization to the Needs of the Business Accelerate Measurable Returns Across Shorter Technology Cycles
Our Mission is to Help Organizations Overcome These Challenges We Empower People Around The World To Succeed Through Learning
Who We Are World’s largest information technology training company Global network of over 300 locations in 60 countries System-wide revenues that exceed $350MM annually Delivering 25 years of training and service excellence Client’s entrust their training investment to us because we have the: Highest quality instructors* Most comprehensive content Ability to continually expand and adapt our offerings to meet the needs of our clients – across technologies, geographiesand industries *Measured By Knowledge Advisors Metrics That Matter
Our Purpose has Driven Us to Excel and Serve 25 Million People over the Past 25 Years We work to ensure that technology creates business value for organizations and enables individuals to achieve a professional advantage in their career pursuits.
What We Do Deliver a full range of technical, application, and business skills training solutions Desktop Applications (i.e., Word, Excel,Access, Project) Advanced Technical Solutions (i.e.- Microsoft, Cisco, Citrix, Novell, ITIL, and various Information Security offerings) Blend cutting-edge and time-honored approaches to fit the learning style of the individual and the broader knowledge objectives of the organization Offer more courses, at more times, in more locations than any other computer and business training company
Listening and Responding to Our Client’s Most Pressing Needs Enabling employees, realizing value, and accelerating return on investment have become the primary objectives of I.T. professionals in an effort to drive stronger alignment and integration between technology and business.
Our Value is Aligned to These Objectives Enabling Employees Innovative and practical learning techniques Instructors are equal parts IT trainer and IT practitioner Knowledge transfer is enhanced with real work, real life examples Realizing Value Customized/tailored content in the context of your business Reinforcement tools to directly impact employee performance Successful outcomes impacting your business results Accelerating Technology Returns Multiple learning methods including classroom, Mentored Learning, virtual instructor led classroom, and self paced elearning Broad capabilities and global network allowing you to manage a single, easy to work with training partner Deep industry alliances providing you access to best of breedcontent and accelerated releases
Remaining at the Forefront of Technology and Business Skills Training Through Measurement and Improvement We track, report, and improve upon the metrics that matter most to our clients
Our Differences Enable Your Success Our training yields a 4:1 benefit-to-cost ratio relative to predicted increases in performance.* Over 98% of our clients utilize knowledge and skills gained in the classroom on the job.* Over 50% of performance improvements realized on the job are directly attributable to the training.* Over 98% of our clients would recommend us to others.* We consistently outperform competing I.T. training companies in instructor performance, courseware, quality, and facility satisfaction.* New Horizons has thelargest global network of Microsoft Certified Partners and Gold Partners for Learning Solutions. New Horizons is the largest training partner for some of the world’s premier companies including Microsoft, Cisco, Adobe, Novell, CompTIA, EC Council, ISC2 and SCP. *Measured By Knowledge Advisors Metrics That Matter
Working with You is the Ultimate Measure of Our Success We have consistently enabled our clients to be more successful and have gotten it done for millions of people and thousands of companies over the past 25 years
Our Learning Solutions Help You Seamlessly Integrate Technology Into Your Business Desktop Applications to improve employee productivity and business analytics. Technical Training to ensure highavailability and secure solutions. Business Skills to enhance communication and coordination between employees, partners, and customers.
Our Integrated Learning Methodology Helps You Gain and Sustain a Positive Training ROI Measure progress through development plans, post training assessments, evaluations,and certification Determine training needs and objectives through consultation & skills assessments Select the training modality that best meets learning style, training objectives, & budget Complete the learning cycle with support resources & Manage the elearning experience through the Learning Port Increase knowledge retention through a myriad of resources available during & after training
We Can Share With You Results of Metrics-that-Matter to Support Additional ROI Analysis Learning measurement is a key component of any New Horizons solution We can provide Key Performance Indicators for Kirkpatrick’s four levels of evaluation Satisfaction Learning effectiveness Job impact Business Results Aligned with Jack Phillips ROI methodology
Information Technology Certifications Supported by New Horizons Microsoft Certified Professional (MCP); Microsoft Certified Systems Administrator (MCSA); Microsoft Certified Technology Specialist (MCTS); Microsoft Certified Desktop Support Technician (MCDST); Microsoft Certified Professional Developer (MCPD); Microsoft Certified Systems Engineer (MCSE); Microsoft Certified Application Specialist (MCAS) Cisco® Certified Network Associate (CCNA®); Cisco® Certified Design Associate (CCDA®); Cisco® Certified Network Professional (CCNP®); Cisco® Certified Security Professional (CCSP®); Cisco® Certified Design Professional (CCDP®); Cisco® Certified Voice Professional (CCVP®) Novell Certified Linux Professional (CLP); Certified Novell Administrator (CNA); Certified Novell Engineer (CNE); Master Certified Novell Engineer (Master CNE) Citrix Certified Administrator (CCA); Citrix Certified Enterprise Administrator (CCEA); Citrix Certified Integration Architect (CCIA)
Information Technology Certifications Supported by New Horizons CompTIA A+; CompTIA Network+; CompTIA Security+; CompTIA Linux+ ; CompTIA Project+, CompTIA Convergence+ Certified Ethical Hacker (CEH); Certified Hacking Forensics Investigator (CHFI) Certified Information Systems Security Professional (CISSP®); Systems Security Certified Practitioner (SSCP®) Security Certified Network Specialist, Security Certified Network Professional, Security Certified Network Architect
Business Skills Certifications Supported by New Horizons Project Management Professional (PMP); Certified Associate in Project Management (CAPM) IT Service Management Foundation (ITILF), IT Service Management Practitioner
Healthcare Certifications Supported by New Horizons National Healthcare Association Certified Billing and Coding Specialist(CBCS) Certified Medical Administrative Assistant(CMAA) American Academy of Professional Coders Certified Professional Coder(CPC-A and CPC)
Pioneering Learning Methods Multiple delivery methods Classroom Learning Mentored Learning Virtual Instructor Led, Online LIVE Self paced eLearning, Online ANYTIME Custom programs Tailored to match your exact need Tracked to deliver the results you expect Managed to simplify the availability of training Reinforcement tools to support the learning experience eCourseware Virtual Labs Online reference books
Why Choose New Horizons? Over 98% of New Horizons clients would recommend New Horizons to others. Over 70% of the new knowledge and skills learned at New Horizons is applied on the job within the first eight weeks. New Horizons training yields a 4:1 benefit-to-cost ratio relative to the predicted increase in performance, tied to a standard salary classification). Over 98% of our clients utilize the knowledge and skills gained through New Horizons training in their job. Over 59% of New Horizons students state that the training received was critical to their job performance. New Horizons students spend over 44% of their time on the job using their new knowledge and skills gained through New Horizons training. Over 60% of the students surveyed say that New Horizons training had a significant impact on increasing quality.
Enterprise Learning Solutions Specializing in solutions for enterprise commercial and government clients. Experience in implementing and delivering training solutions for large projects on a national and global scale Team Account Management Approach Global Account Management using corporate and local resources Program Management and implementation Communications and Marketing Customer Service Virtual locally aligned account support team Technology to support our programs Registration Portal Centralized Billing and Reporting functionality Multiple service models to align to clients procurement policies
Government Learning Solutions Acquisition Enablement Contract vehicles (GSA, NETCENTS, ITES-2S,State contracts) Government rates Team Account Management Approach Contract and Task Order management Project Management Centralized customer service Corporate and Local Resources Local agency support and account management Extensive past performance Program Management and Implementation Centralized Registration, Billing and Reporting
New Horizons Career Development Programs Including: ■ Microsoft ■ CompTIA ■ Cisco ■ Novell ■ Linux ■ Citrix ■ Networking ■ Information Security ■ Game Programmer ■ Office Management ■ Project Management ■ Help Desk ■ Certified Medical Administrative Assistant (CMAA) ■ Certified Billing and Coding Specialist (CBCS) ■ Certified Professional Coder (CPC) ■ Certified Pharmacy Technician Program