MY NEW CUSTOMER SERVICES ‘COST TO VALUE’ CURVE<br />STANDARDIZED EXPERIENCE<br />PERSONALIZED EXPERIENCE<br />VALUE EXCELL...
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The New Cost To Value Curve Version 2

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The New Cost To Value Curve Version 2

  1. 1. MY NEW CUSTOMER SERVICES ‘COST TO VALUE’ CURVE<br />STANDARDIZED EXPERIENCE<br />PERSONALIZED EXPERIENCE<br />VALUE EXCELLENCE<br />PRO-ACTIVE <br />CUSTOMER AS CO-CREATOR<br />SERVICE EXCELLENCE<br />OPERATIONAL EXCELLENCE<br />CROSS FUNCTIONAL COLLABORATION<br />CUSTOMER SERVICE AS ONLY CREATOR<br />RE-ACTIVE<br />COMPANY COST-DRIVEN<br /> COMPANY & CUSTOMER VALUE DRIVEN<br />WimRampen; http://contactcenterintelligence.wordpress.com; twitter.com/wimrampen; wim.rampen@planet.nl<br />

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