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Customer Service - Serious Business?

by Manager Customer Intelligence & Brand Management at Delta Lloyd Group on Apr 22, 2011

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My presentation about the 5 perspectives we need to change for companies to take Customer Service truly serious.....

My presentation about the 5 perspectives we need to change for companies to take Customer Service truly serious..

First presented on "De Klantcontact Dagen" in Utrecht The Netherlands on April 20 2011

Based on my blogpost: http://wimrampen.com/2011/02/07/because-it-is-time-you-take-customer-service-seriously/

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Customer Service - Serious Business? Customer Service - Serious Business? Presentation Transcript