15 new trends driving Social Business A Tweet-Manifesto by @ GrahamHill November 9 2009
#1. From Individual Customers to Networks of Customers A Tweet-Manifesto by @ GrahamHill November 9 2009
#2. From Customer Needs, Wants & Expectations to Customer Jobs-to-be-Done A Tweet-Manifesto by @ GrahamHill November 9 2009
#3. From Company Value-in-Exchange to  Customer Value-in-Use A Tweet-Manifesto by @ GrahamHill November 9 2009
#4. From Delivering Value to Customers to Co-Creating Value with Customers A Tweet-Manifesto by @ GrahamHill November 9 2009
#5. From Marketing, Sales & Service Touchpoints  to the End-to-End Customer Experience A Tweet-Manifesto by @ GrahamHill N...
#6. From One-Size-Fits-All Products to A Long-tail of Mass- Customised  Solutions A Tweet-Manifesto by @ GrahamHill Novemb...
#7. From Competing on Products, Price or Service to Competing over Multi-sided Platforms A Tweet-Manifesto by @ GrahamHill...
#8. From Company Push to Sensing and Responding Rapidly to Customers A Tweet-Manifesto by @ GrahamHill November 9 2009
#9. From Tech, Processes & Culture to Complementary Capabilities and Micro-Foundations A Tweet-Manifesto by @ GrahamHill N...
#10. From Made by Companies for Customers to Made By Customers for Each Other A Tweet-Manifesto by @ GrahamHill November 9...
#11. From On-premise Applications to On-demand Solutions from the Cloud A Tweet-Manifesto by @ GrahamHill November 9 2009
#12. From Stand-alone Companies to an Ecosystem of Networked Partners A Tweet-Manifesto by @ GrahamHill November 9 2009
#13. From Hierarchical Command & Control to Collaborative Hybrid Organisations A Tweet-Manifesto by @ GrahamHill November ...
#14. From Customer Strategy to a Portfolio of Strategic Customer Options A Tweet-Manifesto by @ GrahamHill November 9 2009
#15. From Customer Lifetime Value to Customer Network Value A Tweet-Manifesto by @ GrahamHill November 9 2009
Join the Discussion on Twitter #15NT Join the Discussion on Google Wave #15NT A Tweet-Manifesto by @ GrahamHill November 9...
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15 New Trends Driving Social Business

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15 New Trends Driving Social Business
A Tweet-Manifesto by Graham Hill on November 9 2009.

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15 New Trends Driving Social Business

  1. 1. 15 new trends driving Social Business A Tweet-Manifesto by @ GrahamHill November 9 2009
  2. 2. #1. From Individual Customers to Networks of Customers A Tweet-Manifesto by @ GrahamHill November 9 2009
  3. 3. #2. From Customer Needs, Wants & Expectations to Customer Jobs-to-be-Done A Tweet-Manifesto by @ GrahamHill November 9 2009
  4. 4. #3. From Company Value-in-Exchange to Customer Value-in-Use A Tweet-Manifesto by @ GrahamHill November 9 2009
  5. 5. #4. From Delivering Value to Customers to Co-Creating Value with Customers A Tweet-Manifesto by @ GrahamHill November 9 2009
  6. 6. #5. From Marketing, Sales & Service Touchpoints to the End-to-End Customer Experience A Tweet-Manifesto by @ GrahamHill November 9 2009
  7. 7. #6. From One-Size-Fits-All Products to A Long-tail of Mass- Customised Solutions A Tweet-Manifesto by @ GrahamHill November 9 2009
  8. 8. #7. From Competing on Products, Price or Service to Competing over Multi-sided Platforms A Tweet-Manifesto by @ GrahamHill November 9 2009
  9. 9. #8. From Company Push to Sensing and Responding Rapidly to Customers A Tweet-Manifesto by @ GrahamHill November 9 2009
  10. 10. #9. From Tech, Processes & Culture to Complementary Capabilities and Micro-Foundations A Tweet-Manifesto by @ GrahamHill November 9 2009
  11. 11. #10. From Made by Companies for Customers to Made By Customers for Each Other A Tweet-Manifesto by @ GrahamHill November 9 2009
  12. 12. #11. From On-premise Applications to On-demand Solutions from the Cloud A Tweet-Manifesto by @ GrahamHill November 9 2009
  13. 13. #12. From Stand-alone Companies to an Ecosystem of Networked Partners A Tweet-Manifesto by @ GrahamHill November 9 2009
  14. 14. #13. From Hierarchical Command & Control to Collaborative Hybrid Organisations A Tweet-Manifesto by @ GrahamHill November 9 2009
  15. 15. #14. From Customer Strategy to a Portfolio of Strategic Customer Options A Tweet-Manifesto by @ GrahamHill November 9 2009
  16. 16. #15. From Customer Lifetime Value to Customer Network Value A Tweet-Manifesto by @ GrahamHill November 9 2009
  17. 17. Join the Discussion on Twitter #15NT Join the Discussion on Google Wave #15NT A Tweet-Manifesto by @ GrahamHill November 9 2009
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