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Interview with Tom Kubiak - Recap

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This presentation is a recap of my interview with Tom Kubiak, co-author of The Certified Six Sigma Black Belt Handbook, on my radio program Quality Conversations - …

This presentation is a recap of my interview with Tom Kubiak, co-author of The Certified Six Sigma Black Belt Handbook, on my radio program Quality Conversations - www.qualitybydesign.biz/quality_conversations.html


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  • 1. Qua C nve a ns lity o rs tio Tom Kubiak Co-Author of The Certified Six Sigma Black Belt Handbook
  • 2. Our Sp c l Gue t - To Kub k e ia s m ia •C nt urre •P s e /Ow r o TK P rfo a eIm ro m nt So re id nt ne f e rm nc p ve e lutions •P s at •Eng g m nt Dire to w m jo c ns ae e c r ith a r o ultingg up ro •Qua & P d tivity Exe . @ Se rsa Ro b k lity ro uc c a nd e uc •Fo ne rly 2 ye rsfille s ve l e ine ringa Six Sig a r a 3 a d e ra ng e nd m le d rs ro sw Ho yw ll Inte tio l. a e hip le ith ne e rna na •Ha re e dm ny a a sa ha b e p lis din va us s c ive a w rd nd s e n ub he rio journa a m g zine , a ishig s ug a r p s nte ls nd a a s nd hly o ht fte re e r. •ASQ C QE, CRE, C SSBB, C MQ/QE •P fe s na Eng e ro s io l ine r •Ba he r a Ma te d g e in Ind tria Eng e c lo nd s r e re s us l ine ringfro Univ. m o P a ha c m le dd c ra c urs w rk in ind tria f itt nd s o p te o to l o e o us l e ine ringfro theUniv. o Flo ain Ta p ng e m f rid ma •C -Autho o TheC rtifie Six Sig aBla k Be Ha b o o r f e d m c lt nd o k
  • 3. Qua C nve a ns–Intro lity o rs tio Sta din thes ringo 2 0 b W TS Fo e a P s e Ste rte p f 08 y C und r nd re id nt ve W o ils n ( w w ua w .q lityb e ig iz) yd s n.b Fo e o tw p ip s und d n o rinc le •Qua isno as je t b ra r aw y o o a tio l livinga lity t ub c ut the a f rg niza na nd b ing e •If a o a tio isg ingtoa hie , a m reim o ntly s ta n rg niza n o c ve nd o p rta us in b a re kthro h im ro m nts thisw y o livingm t b e b c db ug p ve e , a f us e m ra e y thee ntire o a o a tio w p rtic r e p s o the ty f n rg niza n, ith a ula m ha is n le d rs . a e hip Qua C nve a nsishe rd in lity o rs tio a o r 2 c untrie ve 5 o s
  • 4. C - Autho TheC rtifie Six o r: e d Sig aBla k Be Ha b o m c lt nd o k •Re e c ntly p lis das c nde itio o TheC rtifie Six Sig aBla k ub he eo d n f e d m c Be Ha b o lt nd o k •Gre tly e a e o r thefirs e itio w a d na m te ls a xp nd d ve t d n ith d itio l a ria •No jus fo Bla k Be Exa p pb fo us a ad s re re e g ing t t r c lt m re ut r e s e k fe nc , o b yo theb d o kno le g a inc ingthing tha Bla k Be e nd oy f w d e nd lud s t c lts ne de s a c s to e ay c es . •Op n tom kingc ng s–Sha p int Site e a ha e re o : http s g up .a q rg s b ha b o ://a q ro s s .o .c s b nd o k/
  • 5. TheDe is o Six Sig a me f m •Org niza nsa d a tio re ilutingthee c ne so Six Sig a ffe tive s f m •Go b yo c p b ing e nd a a ilitie o s m ind ua … ”ve nec n s f o e ivid ls e ryo a b c m aGre n Be a /o Bla k Be eo e e lt nd r c lt” •Lo e w ringtheb r fo q lific tio fo Gre n Be a Bla k Be a r ua a ns r e lts nd c lts •Do nw rds ira o d te ra w a p l f e rio tingc urriculum a q lific tio fo s nd ua a ns r b lt le ls e ve •Org niza nsa g ttingp o letha a no re lly q lifie re ultingin a tio re e ep t re t a ua d s the no b inga letoha as nific nt im a t o ap je t ir t e b ve ig a p c n ro c
  • 6. TheDe is o Six Sig a me f m •Org niza nsa e b c Six Sig aa s ying“ve o y a s h a tio re m ra ing m nd a e ryb d t uc a s h ale l a g ingtob Gre n Be sb s h a s h ad te nd uc ve re o e e lt’ y uc nd uc a ” •Do t ne dtotra totha le l n’ e in t ve •Exp ns e ive •Tim C ns ing e o um •Mo t o a tio d n’think b yo tra s rg niza ns o t e nd iningthem s e as s •W t a thee e ta nso tho etra d ha re xp c tio f s ine ? •W the b o o p je t w rk? ill re e ng ing ro c o •Aw re s o w t thes te icinitia isw t isne d d a ne s f ha tra g tive ha ee
  • 7. TheDe is o Six Sig a me f m •Be a thec ns nt w re o ulta •In p uit o c ntra tsa b ine ss m c ns ntsha urs f o c nd us s o e o ulta ve s c b dtoc nt o o a tio l p s ure a lo e dthe uc um e lie r rg niza na re s s nd w re q lific tio . Thiso c ve s w o r tim … w rke tra ua a ns c urs ry lo ly ve e o r ining w rke tra o r, iningw rke e , e . P o lee ntua b c m o r, tc tc e p ve lly e o e “ ine ” nd“e tra d a c rtifie ” itho afull und rs nd o them te l. d w ut e ta ing f a ria •W n yo ha w e p a tra he u ve id s re d ininga it ise e iveyo ne dtob nd xp ns u e e s le tivea o w yo c o etotra e c b ut ho u ho s in •Tho etha c n s p rt thep je tsa a tivitie s t a up o ro c nd c s •Tho etha d m ns te the und rs ndthem te lsa c n s t e o tra y e ta a ria nd a a hie im a t thro h e c c ve p c ug ffe tives le tio o p je ts e c n f ro c Six Sig aisas te ic m tra g o a tio l initia rg niza na tive
  • 8. De is o Six Sig a me f m •Ro o Hig r Ed a n le f he uc tio •Drivingthec nc p o Six Sig ab c thro h thes p c in in o e ts f m ak ug up ly ha a e rt toim a t thefuturew rkfo eisave a uo , te io , n ffo pc o rc ry rd us d us a p ins kingp c s nd a ta ro e s •So eins m titutio a d ingit e c ly b inte ra ns re o ffe tive y g tingthe into m e ine ringa MBA p g mc ng e nd ro ra urric ulums •Six Sig ab s sa c nc p a s e s ntia a fund m nta to m a ic nd o e ts re o s e l nd a e l drivinge ie y a e c ne sin b ine stha the ne dtob ffic nc nd ffe tive s us s t y e e inte ra dintohig r e uc tio c urs s g te he d a n o e •Thec nc rn w thisistha thec nc p m y b le rne w ut o e ith t o e ts a e a d itho thea ility toa p the w h isno a vis b , re ultingin ale s b p ly m hic t d a le s s tha d s b re n e ira le turn o inve tm nt n s e
  • 9. Trainingfo C rtific tio vs r e a n . Trainingfo Re ults r s • Thetre isto a stra nd w rd iningfo c rtific tio ra r tha fo re ults r e a n the n r s • W m tn‘fo e tha Six Sig a Le n Six Sig a isab ine s e us t rg t t m, a m, us s initia . Lo ingfo uso tha re ultsin: tive s c f t s • Dilute p je ts d ro c • Ac e ra dp je ts c le te ro c • C ntro p s o DMAIC isno p p rly im le e d o l ha e f t ro e p m nte • Re ultsa hie ds rt te b no s ta b s c ve ho rm ut t us ina le • C rtific tio isag a b ro uc o im le e e a n re t y-p d t f p m ntingSix Sig ain a m n o a tio rg niza n • P a p o em t b tod rim ry urp s us e rivee ie y, e c ne s a re ults ffic nc ffe tive s , nd s
  • 10. Infra truc s tureDe lo m nt ve p e •Org niza nsfa toa hie d s dre ultsb c us the ha fa dto a tio il c ve e ire s e a e y ve ile d ve ptheinfra truc e lo s turetom ketha ha p n a t pe •“Auto s s p rfo e o fa dp je tso n re a nohig le l p ie ” e rm d n ile ro c fte ve l h ve s o o w ave te inte s in s e thep je t s c e p ns r ith s d re t e ing ro c uc e d •If yo c n’e a ethee c u a t ng g xe utivem na e e it isaw s o yo a g m nt a te f ur tim - it’ ne r ab tto upa p a h a a ato d w a p a h e s ve o m p ro c lw ys p o n p ro c •Inte ra n intoate m e g tio a ing nviro e inte ra n intoc m e a n nm nt, g tio o p ns tio m d ls oe No Sp ns r… No P je t o o ro c If a b ine sinitia isto s c e it ha ny us s tive uc e d s to b ins e titutio lize na d
  • 11. Six Sig aBe C m e nc s m lt o p te ie • The ec m e nc sne dtob d m ns te o r ap rio o tim s o p te ie e e e o tra d ve e d f e • Do t jus lo k a thete hnic l a p c tha ab lt c n d va us n’ t o t c a s e t t e a o rio e ua ns q tio • W ll ro e , te e und d nure ind ua tha ha s d ivid l t s uffic nt b ine s ie us s a um n, und rs nd ho o a tio fit & w rk to e r c e e ta s w rg niza ns o g the • Ab ility toa hie re ults c ve s • P je tsc m le din atim ly m nne ro c o p te e a r • Ma g a fa ilita te m na e nd c te a s • Ins a , m ny o a tio a g ingb c tos m s rt o te d a rg niza ns re o ak o eo f c rtific tio toind a c m e nc sa the isa ina e ua e a n ic te o p te ie nd re n d q te s le tio p c s fo the ep s ns e c n ro e s r s o itio . “ I ha tob la eit I w uldlo k alittlem reto a s If d a nc o o o w rd thes ft s o kills- 6 /4 ” 0 0 Tom Kubiak, QC June 09
  • 12. IsSix Sig afo e ryo ? m r ve ne • It d p nd o e e s n: • Bus s na ine s turea s te y nd tra g • So io c no ice c e o m nviro e nm nt • W rethe s ndupa a t c m e rs he y ta g ins o p tito • An o a tio s uldno und rta aSix Sig ainitia w n: rg niza n ho t e ke m tive he • Ma g m nt he ita y e ts na e e s nc xis • The isap tingm nta ra r tha o o a g s ive re ilo e lity the n ne f g re s e b c , inte ra n, a im le e tio in arig ro m nne m ra ing g tio nd p m nta n o us a r • The isa unw re n illing s toc ng thec ne s ha e ulture Eve o a tio c n b ne fro ry rg niza n a e fit m fundamental tools utilize in d Le n a Six Sig a a nd m.
  • 13. Tre s nd • La k o und rs nd o theb s s c f e ta ing f a ic • Ins uffic nt tra ie ining • Noinfra truc s ture • Ind ua runningthep g m a no uptos e din thea ao ivid ls ro ra s re t pe re f the re p ns ilitie ir s o ib s • Hig le l jo d s rip ns(Dire to le l a a o ) a the h ve b e c tio c r ve nd b ve nd y re uirem q inim l e e nc in Six Sig a a xp rie e m • Dire to o Six Sig aa to fa d w in theo a tio l c rt – c rs f m re o r o n rg niza na ha w thed p rity? hy is a Six Sig aisac m ulturec ng ha ing s te y tha c n ha fa ra le tra g t a ve vo b w e p a im a t –g o a b d id s re d p c o d nd a
  • 14. Cultura Diffe nc s l re e ? •In g ne l a c e ra ll ulture s eSix Sig aa ap na e a w nt tos e se m s a c a nd a e re ultsrig a a s ht w y •Le d rsd n’w nt top thetim in a s ethed c linea b ing ae o t a ut e nd e is ip s e to rig ro , to te io , to tim c ns ingre ultingin p je ts o o us o d us o e o um s ro c tha w nd r a unda d no d live a t a e ro nd o t e r nything . Therig r o Six Sig aise s ntia to o f m se l ap je t’ s c s –it a c le te ro c s uc e s c e ra s re ults s
  • 15. Six Sig avs TQM m . • TQM –s rte in them 8 ’ ta d id 0 s • C nc p ill d fine a la ke b und ry a s o eo d c rna le o e ts e d nd c d o a nd c p r is e b c nc p tha c uldb c m unic te e s o e ts t o e o m a d a ily • “ e W ttingyo fing r a s e w h w y thew isb w ” ur e nd e ing hic a ind lo ing • Six Sig a m • Rig ro m tho o g –DMAIC DMADV, - s ture o us e d lo y , truc d m tho o g s ture to lstha s p rt tha m tho o g a e d lo y, truc d o t up o t e d lo y nd w y o d live a f e ringtra iningtos p rt it. up o TQM p intsin ad c n w re s o ire tio he a Six Sig ap vid stra tio m ro e c n
  • 16. Ho d e Six Sig aSurvive w os m ? •Ma o fund m nta a p c in Le n a Six Sig atha ha b e ny f a e l s e ts a nd m t ve e n a undfo 70- 8 ye rsw re a fo alo tim . ro r 0 a ill m in r ng e •Fo e m le r xa p •P c s Ma s ro e s p •Sore a , p int yo in thed c n o m tric , b a ve ling o u ire tio f e s re king o ap je t intos p je ts ut ro c ub ro c •Mo e m ntume tstoke pb s to lsw rking xis e a ic o o •Ne to lsw re la es m e tingo stha p vetob to te io w o ill p c o e xis ne t ro e o d us •Fo usm t re a o Be a hie c us m in n lts c vingre ultsra r the b ingfo e s the n e rc d tous va usto lstog in c rtific tio e rio o a e a n Stre th a us o theb s , ng nd e f a ic fund m nta to lsw e urethe a e l o ill ns s c s o Six Sig a uc e s f m
  • 17. DNA o Six Sig aSuc e s f m cs •C m itm nt o to m na e e o a o a tio a the o m e f p a g m nt f n rg niza n nd ir willing s toe b c it ne s m ra e •W illing s toa c tere o e –m ne a hum n re o e to ne s llo a s urc s o y nd a s urc s s p rt p je ts up o ro c •W illing s top p p r infra truc ne s ut ro e s turein p c p vid la e ro ing fo a n fo s c s und tio r uc e s •W illing s toa tive e a ea vis ly d m ns tethe s p rt ne s c ly ng g nd ib e o tra ir up o Thep w r tod o e rivea initia ny tive re id s a theto s e t p
  • 18. Le n 0 Six Sig ao LSS a r m r •Le n o Six Sig a–s hig c ntro rs l a r m till hly o ve ia •Op o ingc m s w rringfa tio ps a p, a c ns •Six Sig a Ana m: lytic l to lsa p c s e toe nc q lity a o nd ro e s s nha e ua •Le n: Flo a e e itingc letim o p c s e a w nd xp d yc e f ro e s s •Le n a Six Sig ac nno e t o w o theo r a nd m a t xis ne ith ut the •A Six Sig ac nd a m t b fa ilia w Le n c nc p a m a id te us e m r ith a o e ts nd m tho o g s e d lo ie Le n a Six Sig a Tw s e o a nd m: o id s f thes m c in a e o
  • 19. Le n 0 Six Sig a a r m? •Us ap c s m ptod te inec urs o a tio ing ro e s a e rm o e f c n •Everythingtha isc rre t o “ s g e totherig t o c r Ye ” o s ht •Ve lo le torig ry ng ft ht •Ap ly le n to ls p a o •Ind a o e e stim in thep c s ic tive f xc s e ro e s •Everythingtha isw ngo “ ” o sd w a t ro r No g e o nw rd •Ve thic to tob tto ry k p o m •Ind a o d fe tsin thep c s ic tive f e c ro e s •Ap ly Six Sig ato ls p m o TheBe ha toha thefund m nta lt s ve a e l to lso b th Le n a Six Sig a o f o a nd m
  • 20. Le n Six Sig aDe d a m fine “ A fact based data driven philosophy of improvement that values defect prevention over defect detection, drives customer satisfaction and bottom line results by reducing variation, waste, and cycle time while promoting the use of work standardization and flow thereby creating a competitive advantage . It applies anywhere that waste and variation exists and every employee should be involved” . Tom Kubiak, The Certified Six Sigma Black Belt Handbook
  • 21. Le n o Six Sig a1st? a r m •Altho h w a b g ug e re e inningtos es m inte ra n, m ny e o e g tio a o a tio a lo kingtod Le n firs b c us the w nt rg niza ns re o o a t ea e y a ins nta o re ults ta ne us s . • Diffic tokno w h a p a h yo s uldta until yo ha ult w hic p ro c u ho ke u ve re w dthefund m nta o thep c s vie e a e ls f ro e s •Doap c s m p ro e s a •Ge s m in-p c s a e o p c s s tis s t o e ro e s nd nd f ro e s ta tic •Und rs ndho thisp c s im a tso r p c s e e ta w ro e s p c the ro e s s Lis n tothep c s : Vis lizeit, te ro e s ua m pit o w lk it, und rs ndit, a ut, a e ta a lyzeit na
  • 22. De lo e C lle e p ym nt ha ng s •Vo e o theo a tio tha s y it isto te io , to b ring to ic s f rg niza ns t a o d us o o , o rig ro , to tim c ns ing o us o e o um •Eng g the b ha a e m y vingthe lo k a the o n p c s e no a m o t ir w ro e s s t the re a p c s ; s m thingthe to h a o n o tic l ro e s o e y uc nd w •Ma it p rs na –W ke e o l IIFM •He the p s m s in theg m lp m ut o e kin a e •Le the kno yo a p rtne t m w u re a ringw the tohe the b ith m lp m e s c s ful uc e s Eng g the in s m thingtha is a ing m o e t p rs na e o l
  • 23. W d te ine thec urs ? ho e rm s o e •Le d rs isno in ap s n tod ta w t ne d tob us do a a e hip t o itio ic te ha e s e e n p rtic r p je t a ula ro c •Be c a h, a m nto lt, o c nd e r •P c s m pa w t a lys re a ro e s a nd ha na is ve ls •DMAIC ise s ntia se l •DuringtheDe finep s yo e ta lis w t there ultsa tob , the ha e u s b h ha s re e g a tob a hie d Te hnic l a p c a tob le uptotheBe ol e c ve . c a s e ts re e ft lt If le d rs isd ta a e hip ic tingw tha s e ificto lsa tob us dthe pc o re e e p je t isd o e tofa ro c o md il
  • 24. To ’ Ho e fo Six Sig a ms p s r m •Inte ra dintob ine sc g te us s ulture , theo a tio DNA s rg niza ns •Tho ht o a : ug f s •Ho w d b ine s w e o us s •Ho w d s n p c s e w e e ig ro e s s •Ho w e lua a m a urep c s e w e va te nd e s ro e s s •Se thes ta b e us ina ility o Six Sig a f m •Re o nize a Fina e HR, o Sa sw uldb cg d s nc , r le o e •C ntrib o utingtothee c ne so theo a tio ffe tive s f rg niza n In 19 9To p d te tha Six 9 m re ic d t Sig aw uldha a5 ye r m o ve -6 a life yc … p a a c le le s ntly s ris d urp e
  • 25. Ho toc nta t To Kub k w o c m ia To Kub k m ia 70 -3 7-9 7 4 0 16 tm ia w s a .ne kub k@ ind tre m t
  • 26. Ho toc nta t Ste W o w o c ve ils n Ste W o ve ils n 3 -3 -3 19 19 10 0 s ils n@ q lityb e ig iz w o ua yd s n.b w w ua w .q lityb e ig iz yd s n.b w w ua w .q lityb e ig iz/q lity_c nve a ns yd s n.b ua o rs tio .html

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