Senior Technical Writer/Business Analyst/Instructional Designer/Blogger [DC/Virginia/Remote]
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Senior Technical Writer/Business Analyst/Instructional Designer/Blogger [DC/Virginia/Remote]



Will Kelly is available for a new full time or long term senior technical writer position in the Washington, DC/Northern Virginia area. He is also available for remote projects. He has extensive ...

Will Kelly is available for a new full time or long term senior technical writer position in the Washington, DC/Northern Virginia area. He is also available for remote projects. He has extensive experience developing Software Development Life Cycle (SDLC), operations, end user, policies & procedures, and online help documentation. He is also a regular contributor to CNET TechRepublic, The Mobility Hub, and Projects@Work.



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Senior Technical Writer/Business Analyst/Instructional Designer/Blogger [DC/Virginia/Remote] Document Transcript

  • 1. Will Kelly Resume Page 1 Will Kelly 703.629.5522 (mobile) @willkelly Professional Summary • Technical Writer and Analyst with experience developing Software Development Life Cycle (SDLC), operations, administration, and user documentation for large scale web systems. • Published writer on enterprise mobility, Bring Your Own Device (BYOD), Consumerization of IT, collaboration, project management, and data center topics. • Instructional designer and training developer with experience planning and developing Instructor Led Training (ILT) and online training in support of product launches and major technology initiatives for commercial and federal government organizations. • Additional experience creating and managing Wikis and SharePoint team sites to support team collaboration. Career Highlights 09/13 to Present Contract Technical Writer, Lookingglass Cyber Solutions, Baltimore, MD (On contract through The ACI Group) • Introducing MadCap Flare 9 into the development group and developing the first WebHelp system for ScoutPlatform, a Cyber Threat Monitoring and Management Platform. • Delivered a new documentation plan and content strategy for user, administration, API, and deployment documentation accompanying ScoutPlatform 4.3. • Updated and revised the ScoutPlatform 4.3 Administration/Deployment Guide and the ScoutPlatform 4.3 User Guide. 03/09 to Present Freelance Technical Writer, Will Kelly Writes, Springfield, VA • Regular contributor to CNET TechRepublic writing about enterprise mobility, BYOD, Big Data, and Apple in the enterprise topics. • Wrote about project management and online collaboration platforms for CNET TechRepublic. Topics included a comparative analysis between Huddle and SharePoint and collaboration platform governance. • Researched and developed industry case studies for and CNET TechRepublic. Previous case study topics include data center infrastructure, Enterprise Resource Planning (ERP), collaboration, and Virtual Desktop Infrastructure (VDI). • Contributor to Projects@Work writing about Software-as-a-Service (SaaS), mobile, and desktop project management applications. • Blogger for The Mobility Hub focusing on BYOD and mobile security topics. • Contract Technical Writer providing research, writing, and editing support to FOCUS Investment Banking LLC, an investment banking firm, for their Information Technology Group marketing newsletter. The contract was expanded upon client request to include providing editorial, consulting, and creative support to the firm’s Healthcare and Life Sciences Group for the launch of their first quarterly client newsletter (Part-time contract through Writing Assistance, Inc.). • Provided technical writing, content development, instructional design, and eLearning course production support to Dell Global Learning for Windows Server 2012 for Dell Service Providers and ProSupport for Data Centers Technical Account Manager Training courses (Short term contract through Clarity Consultants). • Blogged for the Innovation Generation about innovation in the mobile and broadband carrier sectors (Site now offline). • Wrote thought leadership articles for BMC Software (Part-time on-call contract through Writing Assistance, Inc.). • Wrote about Microsoft Windows 7 related topics for Smart Computing Magazine.
  • 2. Will Kelly Resume Page 2 08/09 to 09/12 Technical Writer/Editor, The Centech Group, Lorton, VA • Provided internal consulting support to the Border Enforcement Management Systems (BEMS) training team at United States Customs and Border Protection (CBP) in the areas of technical writing, online help development, document development, MS Word template development, MS Word document troubleshooting, technical editing, document peer reviews, style guides, and SharePoint document management. • Supported the Technology Training Support Program (TTSP) Quality Assurance (QA) team as a technical editor and Word template developer. The templates reduced document development time by 15% and increased document readability. 10/09 to 12/09 Freelance Technical Writer, Gallaudet University, Washington, DC (Part Time, Short Term Independent Contract, Offsite) • Provided technical writing and editing support for Information Technology Services (ITS) policies and procedures including confidential information handling and log retention. 07/09 to 07/10 Contributing Writer, WebWorkerDaily/GigaOM, Springfield, VA • Researched and wrote blog posts for about corporate telework, managing remote projects, Microsoft Office 2010, Evernote, Microsoft Project 2010, and Google Apps. Some of the articles also appeared on,, and 03/09 to 05/09 Contract Technical Writer, CorTechs, Inc., Centreville, VA (Short Term Contract) • Provided technical writing and editing support to a CorTechs project at the Department of Education to upgrade the Enterprise Management Support System, an HP Project Portfolio Management (PPM) software- based acquisition management system. 10/08 to 02/09 Product Manager, Integra5 Communications, Woburn, MA/Springfield, VA • Managed the Integra5 product roadmap defining the product direction for MediaFriends Chat, the MediaFriends Social Media Application Suite, and the porting of Integra5 products to EBIF taking into account the Integra5 strategy change from the cable market to mobile operators. • Revamped the product development process including new standards for Product Requirements Documents, review cycles, and improved communications between Integra5’s US corporate headquarters and Israel-based R&D group. 10/06 to 10/08 Consulting Senior Technical Writer/Analyst, NeuStar, Inc., Sterling, VA (Independent Contract) • Collaborated with senior developers and systems architects on the SDLC documentation for SIP-IX, a network-to-network peering management system. • Developed internal and external technical documentation for PathFinder, a service for the GSMA that enables IP interoperability between European mobile phone carriers by translating telephone numbers to IP-based addresses. • Wrote product and services descriptions distributed to the NeuStar sales team and senior management about PathFinder. • Provided project management consulting support to NeuStar Advanced Services in the areas of project scheduling, resource pooling, and project reporting. • Collaborated with an Advanced Services development team to improve the SRS (Software Requirements Specification) development process to better define services and project plans. • Collaborated with senior developers on software architecture and API documentation. • Developed a SharePoint wiki to document editorial and product naming decisions. • Managed two Microsoft Office SharePoint Services 2007 sites that served as repositories for project scheduling information and project documentation.
  • 3. Will Kelly Resume Page 3 11/04 to 10/08 Freelance Technology Writer/Editor, Will Kelly Technical Communications, Springfield, VA • Wrote articles for Processor Magazine about small to medium enterprise related topics including VoIP, network security, data center management, enterprise storage, project management, IT staffing, and implementing Microsoft Office. • Wrote technical marketing communications materials for Penton Custom Media in support of Microsoft server and TechEd product offerings. • Wrote articles for PC Today Magazine about mobile computing and other technology topics including Adobe Acrobat collaboration, SharePoint, VoIP/IM convergence, Skype, Google Calendar, Webmail/Outlook integration, and Microsoft Visio. • Wrote articles for Windows IT Pro Magazine on Microsoft OneNote and Google Apps related topics 10/05 to 09/06 Contract Senior Technical Writer, Inter-American Development Bank, Washington, DC (On contract through Ajilon Consulting) • Provided technical writing, editing, and documentation management support for the Internal Controls Project, a bank-wide project to document technology infrastructure and internal business controls to meet a COSO audit. The documentation covered configuration management, network security, and database management. • Developed a style guide and content strategy for project documentation. • Developed and introduced the organization's first technical documentation template to ensure a consistent look and feel across the Internal Controls Project documentation. 12/03 to 10/05 Contract Senior Technical Writer, Securities and Exchange Commission, Alexandria, VA (On contract through FedSource) • Developed technical documentation and training in support of agency-wide deployments of VoIP telephones, Microsoft Active Directory, Microsoft Office, and Office Communicator. • Developed and delivered the agency’s first formal training courses about developing MS Word templates and MS Word security for legal documents directed towards attorneys and support staff. • Developed and delivered a training course in support of an agency-wide Telework pilot. • Developed and delivered an Adobe Acrobat training course focused on replacing a paper-driven document review process using Acrobat’s review tools. 2/03 to 12/03 Freelance Technical Writer/Analyst, Various Clients, Springfield, VA Selected projects include: • Wrote marketing communications materials for an enterprise Storage Area Networks (SANs) startup. • Wrote technical and project management related articles for CNET, CNET TechRepublic, and Element K Journals. Topics included Microsoft Visio/Microsoft Project integration, SharePoint site management, and hiring technical writers. Key Words Senior Technical Writer. Business Analyst. Content Strategy. Documentation Management. Product Requirements Document (PRD). Software Requirements Specification (SRS). Design Document. Software Architecture Documentation. API Guide. Operations Guide. User Guide. Online Help. Quick Reference Guide. Training Guide. Technical Articles. Network Diagrams. Process Flow Diagrams. MS Office. Adobe FrameMaker. Adobe Acrobat. Adobe Dreamweaver. MS Visio. MS Project. SharePoint Designer. Google Apps for Business. Microsoft Office SharePoint Services 2007. Microsoft Office 365. Confluence.Wikis. WordPress. Drupal (working knowledge). SnagIt. Camtasia. Articulate Studio. Education B.S., English, Frostburg State University, Frostburg, MD