Senior Technical Writer/Business Analyst/Instructional Designer/Blogger [DC/Virginia/Remote]

Will Kelly 703.629.5522 (mobile) will@willkelly.com www.linkedin.com/in/willkellyProfessional Summary • Versatile senior technical writer, business analyst, and instructional designer with experience across multiple industries. • Published writer and blogger on project management, mobile device security, Small to Medium Enterprise (SME) data center management, Microsoft Office, productivity apps, and online collaboration topics. • Able to produce clear and concise technical documentation and web content with a minimum of assistance. • Project management skills including planning, budgeting, and publishing of technical documentation. • Experience managing SharePoint sites and wikis for documentation management, collaboration, and distribution. • Experience establishing technical documentation and courseware development best practices including style guides, templates, and review processes. • Extensive knowledge of IT industry terminology, trends, and processes.Career Highlights03/09 to PresentFreelance Technical Writer, Will Kelly Writes, Springfield, VA • Provide technical writing, content development, instructional design, and course production support to Dell Global Learning (Short Term contract through Clarity Consultants). • Regular contributor to CNET TechRepublic.com writing for the Tablets in the Enterprise, Smartphones, IT Consultant, and Big Data Analytics blogs. • Contributor to Projects@Work writing about cloud, mobile, and desktop project management applications. Topics include Microsoft Project 2010, project management applications available in the Google Apps Marketplace, and project management applications for the Macintosh, iPhone, iPad, and SharePoint. • Blogger for The Mobility Hub about mobile security and Bring Your Own Device (BYOD) topics. • Wrote thought leadership articles for BMC Software (Part-time on-call contract through Writing Assistance, Inc.). • Wrote articles about Windows 7 and small office/home office networking topics for Smart Computing Magazine. • Researched and wrote a research report about the use of technology and social media in United States federal government employee recruiting and human resources management for a newsletter publisher.08/09 to 09/12Technical Writer/Editor, The Centech Group, Lorton, VA • Provided internal consulting support to the Border Enforcement Management Systems (BEMS) training team at United States Customs and Border Protection (CBP) in the areas of technical writing, document development, MS Word template development, MS Word document troubleshooting, technical editing, document peer reviews, style guides, and SharePoint document management. • Supported the Technology Training Support Program (TTSP) Quality Assurance (QA) team as a technical editor and Word template developer. The templates reduced document development time by 15% and increased document readability. • Acted as an internal champion for using Microsoft Office SharePoint Services 2007 as a document management and collaboration platform for training guide development and reviews. • Planned and designed the BEMS team’s first major online help development project in support of the deployment of a Web-based operations management application for the CBP Office of Air and Marine. • Developed and delivered a four-hour training class about using Microsoft Word templates for the BEMS training team. • Mentored trainers and project managers about print courseware planning and development. Will Kelly Resume Page 1

10/09 to 12/09Freelance Technical Writer, Gallaudet University, Washington, DC(Part Time, Short Term Independent Contract, Offsite) • Provided technical writing and editing support for Information Technology Services (ITS) policies and procedures including confidential information handling and log retention.07/09 to 07/10Contributing Writer, WebWorkerDaily/GigaOM, Springfield, VA • Researched and wrote blog posts for WebWorkerDaily.com about corporate telework, managing remote projects, Microsoft Office 2010, Evernote, Microsoft Project 2010, and Google Apps. Some of the articles also appeared on CNNMoney.com, Salon.com, and nytimes.com.03/09 to 05/09Contract Technical Writer, CorTechs, Inc., Centreville, VA(Short Term Contract) • Provided technical writing and editing support to a CorTechs project at the Department of Education to upgrade the Enterprise Management Support System, an HP Project Portfolio Management (PPM) software- based acquisition management system.10/08 to 02/09Product Manager, Integra5 Communications, Woburn, MA/Springfield, VA • Managed the Integra5 product roadmap defining the product direction for MediaFriends Chat, the MediaFriends Social Media Application Suite, and the porting of Integra5 products to EBIF taking into account the Integra5 strategy change from the cable market to mobile operators. • Revamped the product development process including new standards for Product Requirements Documents, review cycles, and improved communications between Integra5’s US corporate headquarters and Israel-based R&D group.10/06 to 10/08Consulting Senior Technical Writer/Analyst, NeuStar, Inc., Sterling, VA(Independent Contract) • Collaborated with senior developers and systems architects on the SDLC documentation for SIP-IX, a network-to-network peering management system. • Developed internal and external technical documentation for PathFinder, a service for the GSMA that enables IP interoperability between European mobile phone carriers by translating telephone numbers to IP-based addresses. • Wrote product and services descriptions distributed to the NeuStar sales team and senior management about PathFinder. • Provided project management consulting support to NeuStar Advanced Services in the areas of project scheduling, resource pooling, and project reporting. • Collaborated with an Advanced Services development team to improve the SRS (Software Requirements Specification) development process to better define services and project plans. • Collaborated with senior developers on software architecture and API documentation. • Developed a SharePoint wiki to document editorial and product naming decisions. • Managed two Microsoft Office SharePoint Services 2007 sites that served as repositories for project scheduling information and project documentation.11/04 to 10/08Freelance Technology Writer/Editor, Will Kelly Technical Communications, Springfield, VA • Wrote articles for Processor Magazine about small to medium enterprise related topics including VoIP, network security, data center management, enterprise storage, project management, IT staffing, and implementing Microsoft Office. • Wrote technical marketing communications materials for Penton Custom Media in support of Microsoft server and TechEd product offerings. • Wrote articles for PC Today Magazine about mobile computing and other technology topics including Adobe Acrobat collaboration, SharePoint, VoIP/IM convergence, Skype, Google Calendar, Webmail/Outlook integration, and Microsoft Visio. • Wrote articles for Windows IT Pro Magazine on Microsoft OneNote and Google Apps related topics. Will Kelly Resume Page 2

10/05 to 09/06Contract Senior Technical Writer, Inter-American Development Bank, Washington, DC(On contract through Ajilon Consulting) • Provided technical writing, editing, and documentation management support for the Internal Controls Project, a bank-wide project to document technology infrastructure and internal business controls to meet a COSO audit. The documentation covered configuration management, network security, and database management. • Developed a style guide and content strategy for project documentation. • Developed and introduced the organizations first technical documentation template to ensure a consistent look and feel across the Internal Controls Project documentation.12/03 to 10/05Contract Senior Technical Writer, Securities and Exchange Commission, Alexandria, VA(On contract through FedSource) • Developed technical documentation and training in support of agency-wide deployments of VoIP telephones, Microsoft Active Directory, Microsoft Office, and Office Communicator. • Developed and delivered the agency’s first formal training courses about developing MS Word templates and MS Word security for legal documents directed towards attorneys and support staff. • Developed and delivered a training course in support of an agency-wide Telework pilot. • Developed and delivered an Adobe Acrobat training course focused on replacing a paper-driven document review process using Acrobat’s review tools.2/03 to 12/03Freelance Technical Writer/Analyst, Various Clients, Springfield, VASelected projects include: • Wrote marketing communications materials for an enterprise Storage Area Networks (SANs) startup. • Wrote technical and project management related articles for CNET Builder.com, CNET TechRepublic.com, and Element K Journals. Topics included Microsoft Visio/Microsoft Project integration, SharePoint site management, and hiring technical writers.9/02 to 2/03Contract Technical Writer, Fannie Mae, Washington, DC(On contract through Princeton Information) • Developed a style guide, templates, creation process, change control process, and production process for a large Visio diagram library documenting Fannie Mae mission critical application infrastructure.4/02 to 5/02Contract Technical Writer, CareFirst, Washington, DC(On contract through Comsys Technical Services) • Researched, developed, and presented a technical writing /training development strategy for a five-day hands- on training class teaching claims examiners and management how to use FEPDirect, a Web-based health care claims management application.5/01 to 2/02Contract Technical Writer/Analyst, Road Runner HoldCo, LLC (now Time Warner Cable), Herndon, VA(On contract through Eclipse Consulting) • Wrote, edited, and maintained technical requirements, functional specifications, design documents, installation guides, training materials, user guides, and systems documentation for Road Runner Broadband Technology Division engineering projects. Projects included network security; network bandwidth consumption monitoring, cable modem firmware updates, Oracle database replication, and IP address management.Key WordsSenior Technical Writer. Business Analyst. Content Strategy. Documentation Management. Product RequirementsDocument (PRD). Software Requirements Specification (SRS). Design Document. Software ArchitectureDocumentation. API Guide. Operations Guide. User Guide. Online Help. Quick Reference Guide. Training Guide.Technical Articles. Network Diagrams. Process Flow Diagrams. MS Office. Adobe FrameMaker. Adobe Acrobat.Adobe Dreamweaver. MS Visio. MS Project. SharePoint Designer. Google Apps for Business. Microsoft OfficeSharePoint Services 2007. Microsoft Office 365 (working knowledge). Wikis. WordPress. Drupal (workingknowledge). SnagIt. Camtasia.EducationB.S., English, Frostburg State University, Frostburg, MD Will Kelly Resume Page 3

Senior Technical Writer/Business Analyst/Instructional Designer/Blogger [DC/Virginia/Remote]

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