Technical Writer and Analyst [Northern Virginia/Remote]


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Will Kelly is a technical writer and analyst based in the Washington, DC area. He has worked with commercial, federal, higher education, and publishing clients to develop technical and thought leadership content. His technology articles have been published by CNET TechRepublic, Government Computer News, Federal Computer Week,, and others. Follow Will on Twitter:@willkelly.

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Technical Writer and Analyst [Northern Virginia/Remote]

  1. 1. Will Kelly Resume Page 1 Will Kelly @willkelly Professional Summary • Extensive experience as a solo technical writer working as part of a software development or operations team. • Practical experience in guiding organizations through their first major technical documentation and policy development efforts. • Experience managing large and complex documentation projects requiring extensive collaboration while serving as the voice for technical documentation as part of a cross-functional team. • Experience establishing documentation repositories using Atlassian Confluence and Microsoft SharePoint. • Published writer on software-as-a-service (SaaS), enterprise mobility, mobile security, Bring Your Own Device (BYOD), Internet of Things (IoT), online collaboration, big data, and other leading technologies. Career Highlights 09/15 to 03/16 Contract Technical Writer, NetApp, Springfield, VA (Part-time remote contract through Clarity Consultants) • Collaborate with NetApp product marketing and technical staff on developing product-focused and thought leadership content about IoT, security, and enterprise storage. 03/09 to Present Freelance Technical Writer, Will Kelly Writes, Springfield, VA Selected projects include: • Blog for the LiquidPlanner corporate blog on project management related topics. • Contributor to Projects@Work writing about agile development, DevOps, and project management applications. • Wrote about enterprise mobility, BYOD, enterprise mobility management (EMM)/mobile device management (MDM), mobile/IoT security for CNET TechRepublic. Before focusing on enterprise mobility, I wrote about online collaboration, SharePoint, Office 365, and big data. • Wrote about customer relationship management (CRM), unified communications (UC), and VoIP for Studio B Productions. • Researched and developed industry case studies for and CNET TechRepublic about data center infrastructure, enterprise resource planning (ERP), collaboration, and virtual desktop infrastructure (VDI). • Blogged about BYOD and mobile security topics for The Mobility Hub (site sponsored by Good Technology, now offline). • Developed security policies for Gallaudet University Information Technology Services (ITS) for sensitive information handling and incident response. • Provided technical writing, content development, instructional design, and eLearning course production support to Dell Global Learning for Windows Server 2012 for Dell Service Providers and ProSupport for Data Centers Technical Account Manager Training courses (Short term contract through Clarity Consultants).
  2. 2. Will Kelly Resume Page 2 06/15 to 05/15 Change Management & Outreach Consultant, SiloSmashers, Springfield, VA • Established and managed the first editorial style guide for the Integrated Award Environment (IAE) project management office at the General Services Administration (GSA). Style guide resides in an Atlassian Confluence space. • Provided content strategy consulting support to IAE outreach and stakeholder management communications efforts. • Established the IAE’s first training video development strategy. Served as a subject matter resource for IAE communications team members about cloud, Agile development, and DevOps topics. 12/14 to 05/15 Contract Technical Writer, The Washington Post, Washington, DC (On contract through Project One) • Developed an Agile framework for creating and managing internal and external technical documentation using Atlassian Confluence and custom templates. • Collaborated with a product manager and developers to plan and write PageBuilder for Front End Developers, PageBuilder for Back End Developers, and PageBuilder for the Newsroom. 09/13 to 11/14 Contract Technical Writer, Lookingglass Cyber Solutions, Baltimore, MD (On contract through The ACI Group) • Developed the company’s first formal documentation plan. • Developed the company’s first HTML5-based help system for ScoutPlatform, a Cyber Knowledge- Based Threat Intelligence System. • Updated and revised the ScoutPlatform User Guide and ScoutVision Administrator Guide for ScoutVision. • Researched and evaluated online help applications in support of moving product documentation online. • Developed and delivered a strategy for moving user and administration documentation from Microsoft Word/Adobe Portable Document File (PDF) to MadCap Flare. 08/09 to 09/12 Technical Writer/Editor, The Centech Group, Lorton, VA • Provided internal consulting support to the Border Enforcement Management Systems (BEMS) training team at United States Customs and Border Protection (CBP) in the areas of technical writing, online help development, document development, MS Word template development, MS Word document troubleshooting, technical editing, document peer reviews, style guides, and SharePoint document management. • Supported the Technology Training Support Program (TTSP) Quality Assurance (QA) team as a technical editor and Word template developer. The templates reduced document development time by 15% and increased document readability. 10/09 to 12/09 Freelance Technical Writer, Gallaudet University, Washington, DC (Part Time, Short Term Independent Contract, Offsite) • Provided technical writing and editing support for Information Technology Services (ITS) policies and procedures including confidential information handling and log retention. 03/09 to 05/09 Contract Technical Writer, CorTechs, Inc., Centreville, VA (Short Term Independent Contract) • Provided technical writing and editing support to a CorTechs project at the Department of Education to upgrade the Enterprise Management Support System, an HP Project Portfolio Management (PPM) software-based acquisition management system.
  3. 3. Will Kelly Resume Page 3 10/08 to 02/09 Product Manager, Integra5 Communications, Woburn, MA/Springfield, VA • Helped revamp the product roadmap and product delivery processes for a startup company while the company was making a strategy change from the cable market to mobile operators. • Worked with corporate leadership in the United States and engineering leadership in Israel to improve collaboration on product requirements and specifications documents. 10/06 to 10/08 Consulting Senior Technical Writer/Analyst, NeuStar, Inc., Sterling, VA (Independent Contract) • Collaborated with senior developers and systems architects on the SDLC documentation for SIP-IX, a network-to-network peering management system. • Developed internal and external technical documentation for PathFinder, a service for the GSMA that enables IP interoperability between European mobile phone carriers by translating telephone numbers to IP-based addresses. • Wrote product and services descriptions distributed to the NeuStar sales team and senior management about PathFinder. • Provided project management consulting support to NeuStar Advanced Services in the areas of project scheduling, resource pooling, and project reporting. • Collaborated with an Advanced Services development team to improve the SRS (Software Requirements Specification) development process to improve services and project plan development. • Collaborated with senior developers on software architecture and API documentation. 11/04 to 10/08 Freelance Technology Writer/Editor, Will Kelly Technical Communications, Springfield, VA Selected projects include: • Wrote articles for Processor Magazine about small to medium enterprise related topics including VoIP, network security, data center management, enterprise storage, project management, IT staffing, and implementing Microsoft Office. • Wrote technical marketing communications materials for Penton Custom Media in support of Microsoft server and TechEd product offerings. • Wrote articles for PC Today Magazine about SharePoint, Adobe Acrobat, VoIP, mobile computing, collaboration, and other technology topics. 10/05 to 09/06 Contract Senior Technical Writer, Inter-American Development Bank, Washington, DC (On contract through Ajilon Consulting) • Provided technical writing, editing, and documentation management support for the Internal Controls Project, a bank-wide project to document technology infrastructure and internal business controls to meet a COSO audit. The documentation covered configuration management, network security, and database management. Keywords Senior Technical Writer. Documentation Manager. Content Marketing Writer. Analyst. Content Development. Case Studies. Blogging. Thought Leadership Content. Newsletter Writing. Technical Documentation. User Assistance. Operations Guides. Wikis. Knowledge Bases. Online Help. WebHelp. Editorial Calendar Development. Content Strategy. Content Management. SharePoint. Atlassian Confluence. Visio. OmniGraffle. Microsoft Project. Education B.S., English, Frostburg State University, Frostburg, MD