Senior Technical Writer/Business Analyst/Instructional Designer/Blogger [DC/Virginia/Remote]

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Will Kelly is available for a new full time or long term senior technical writer position in the Washington, DC/Northern Virginia area. He is also available for remote projects. He has extensive …

Will Kelly is available for a new full time or long term senior technical writer position in the Washington, DC/Northern Virginia area. He is also available for remote projects. He has extensive experience developing Software Development Life Cycle (SDLC), operations, end user, policies & procedures, and online help documentation. He is also a regular contributor to CNET TechRepublic.

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  • 1. Will Kelly Resume, Page 1 Will Kelly @willkelly Professional Summary • Technical Writer and analyst with experience developing Software Development Life Cycle (SDLC), operations, administration, and user documentation for large scale web systems. • Published writer on enterprise mobility, Bring Your Own Device (BYOD), Consumerization of IT, collaboration platforms, project management, and data center topics. • Instructional designer and training developer with experience planning and developing Instructor Led Training (ILT) and online training in support of product launches and major technology initiatives for commercial and federal government organizations. • Additional experience creating and managing wikis and SharePoint team sites to support team collaboration. Career Highlights 03/09 to Present Freelance Technical Writer, Will Kelly Writes, Springfield, VA • Regular contributor to CNET TechRepublic writing about enterprise mobility, BYOD, and the consumerization of IT. • Wrote about project management and online collaboration platforms for CNET TechRepublic. Topics included a comparative analysis between Huddle and SharePoint and collaboration platform governance. • Researched and developed industry case studies for and CNET TechRepublic. Previous case study topics include data center infrastructure, Enterprise Resource Planning (ERP), collaboration, and Virtual Desktop Infrastructure (VDI). • Blogger for The Mobility Hub focusing on BYOD and mobile security topics. • Editorial consultant for FOCUS Investment Banking, LLC supporting the publishing of their quarterly Healthcare and Life Sciences Group newsletter (Part-time contract through Writing Assistance, Inc.). • Provided technical writing, content development, instructional design, and eLearning course production support to Dell Global Learning for Windows Server 2012 for Dell Service Providers and ProSupport for Data Centers Technical Account Manager Training courses (Short term contract through Clarity Consultants). 09/13 to 11/14 Contract Technical Writer, Lookingglass Cyber Solutions, Baltimore, MD (On contract through The ACI Group) • Developed the company’s first HTML5-based WebHelp system for ScoutVision, a Cyber Knowledge- Based Threat Intelligence System. • Updated and revised the ScoutPlatform User Guide and ScoutVision Administrator Guide for ScoutVision. • Developed and delivered a strategy for moving user and administration documentation from Microsoft Word/Adobe Portable Document File (PDF) to MadCap Flare. • Introduced document single sourcing to support requirements for PDF and WebHelp formats in an agile development environment.
  • 2. 08/09 to 09/12 Technical Writer/Editor, The Centech Group, Lorton, VA • Provided internal consulting support to the Border Enforcement Management Systems (BEMS) training team at United States Customs and Border Protection (CBP) in the areas of technical writing, online help development, document development, MS Word template development, MS Word document troubleshooting, technical editing, document peer reviews, style guides, and SharePoint document management. • Supported the Technology Training Support Program (TTSP) Quality Assurance (QA) team as a technical editor and Word template developer. The templates reduced document development time by 15% and increased document readability. 07/09 to 07/10 Contributing Writer, WebWorkerDaily/GigaOM, Springfield, VA • Researched and wrote blog posts for about corporate telework, remote worker productivity, Microsoft Office, Evernote, and Google Apps. Some of the articles also appeared on,, and 03/09 to 05/09 Contract Technical Writer, CorTechs, Inc., Centreville, VA (Short Term Independent Contract) • Provided technical writing and editing support to a CorTechs project at the Department of Education to upgrade the Enterprise Management Support System, an HP Project Portfolio Management (PPM) software-based acquisition management system. 10/08 to 02/09 Product Manager, Integra5 Communications, Woburn, MA/Springfield, VA • Managed the Integra5 product roadmap defining the product direction for MediaFriends Chat, the MediaFriends Social Media Application Suite, and the porting of Integra5 products to EBIF taking into account the Integra5 strategy change from the cable market to mobile operators. • Revamped the product development process including new standards for Product Requirements Documents, review cycles, and improved communications between Integra5’s US corporate headquarters and Israel-based R&D group. 10/06 to 10/08 Consulting Senior Technical Writer/Analyst, NeuStar, Inc., Sterling, VA (Independent Contract) • Collaborated with senior developers and systems architects on the SDLC documentation for SIP-IX, a network-to-network peering management system. • Developed internal and external technical documentation for PathFinder, a service for the GSMA that enables IP interoperability between European mobile phone carriers by translating telephone numbers to IP-based addresses. • Wrote product and services descriptions distributed to the NeuStar sales team and senior management Will Kelly Resume, Page 2 about PathFinder. • Provided project management consulting support to NeuStar Advanced Services in the areas of project scheduling, resource pooling, and project reporting. • Collaborated with an Advanced Services development team to improve the SRS (Software Requirements Specification) development process to better define services and project plans. • Collaborated with senior developers on software architecture and API documentation.
  • 3. 11/04 to 10/08 Freelance Technology Writer/Editor, Will Kelly Technical Communications, Springfield, VA • Wrote articles for Processor Magazine about small to medium enterprise related topics including VoIP, network security, data center management, enterprise storage, project management, IT staffing, and implementing Microsoft Office. • Wrote technical marketing communications materials for Penton Custom Media in support of Microsoft Will Kelly Resume, Page 3 server and TechEd product offerings. • Wrote articles for PC Today Magazine about SharePoint, Adobe Acrobat,VoIP, mobile computing, collaboration, and other technology topics. • Wrote articles for Windows IT Pro Magazine on Microsoft OneNote and Google Apps related topics 10/05 to 09/06 Contract Senior Technical Writer, Inter-American Development Bank, Washington, DC (On contract through Ajilon Consulting) • Provided technical writing, editing, and documentation management support for the Internal Controls Project, a bank-wide project to document technology infrastructure and internal business controls to meet a COSO audit. The documentation covered configuration management, network security, and database management. • Developed a style guide and content strategy for project documentation. • Developed and introduced the organization's first technical documentation template to ensure a consistent look and feel across the Internal Controls Project documentation. 12/03 to 10/05 Contract Senior Technical Writer, Securities and Exchange Commission, Alexandria, VA (On contract through FedSource) • Developed technical documentation and training in support of agency-wide deployments of VoIP telephones, Microsoft Active Directory, Microsoft Office, and Office Communicator. • Developed and delivered the agency’s first formal training courses about developing MS Word templates and MS Word security for legal documents directed towards attorneys and support staff. • Developed and delivered a training course in support of an agency-wide Telework pilot. • Developed and delivered an Adobe Acrobat training course focused on replacing a paper-driven document review process using Acrobat’s review tools. Key Words Senior Technical Writer. Analyst. Content Strategy. Documentation Management. Product Requirements Document (PRD). Software Requirements Specification (SRS). Design Document. Software Architecture Documentation. API Guide. Operations Guide. User Guide. Online Help. Quick Reference Guide. Training Guide. Technical Articles. Network Diagrams. Process Flow Diagrams. Microsoft Office. Adobe FrameMaker. Adobe Acrobat. Adobe RoboHelp. MadCap Flare. MS Visio. MS Project. SharePoint Designer. Google Apps for Business. Microsoft Office 365. Confluence. Wikis. WordPress. Drupal (working knowledge). Joomla (working knowledge). SnagIt. Camtasia. Articulate Studio. Education B.S., English, Frostburg State University, Frostburg, MD